1-800 WATER DAMAGE of Phoenix

Nikki Gal

2023-05

We had the best experience. We unfortunately had a devastating toilet related flood and called the first company that came up on google. We were so lucky it was 1800 water damage. They came over quickly on a Saturday, the were completely understanding that we were upset and unsure what to do. The two gentlemen that helped us were Adam and Jordan. They were trustworthy, professional and quick. They passed the inspection right away and our insurance company was happy with their service as well. My son is on the autism spectrum and they humored him when he kept saying hi and bye and even were patient when he was running around because he was anxious about what was going on.We became first time homeowners in October and to have such a devastating claim within the first year, people like Adam and Jordan made it so much easier by putting our minds at ease. Thank you also to the owner Tom for hiring such a great crew. We appreciate the quick service and great communication. I hope we never need see you guys again but if we need to, we will definitely call these guys again. Based on the pictures I’ve sent family, they said this was some of the cleanest best work they’ve ever seen. Thank you, thank you, thank you!Services: Mold mitigation, Water damage-related cleanup & repair

Daryl Daniels

2024-04

I had a 5 gallon water jug leak overnight into a wall. Tom and 1800 water damage got there quick and hooked up the machines to dry out the wall. Thanks for the great service Tom..

Amber Hilliker

2024-03

They did a terrific job helping us dry our rooms from the water damage. The tech was awesome and the owner made everything easy

Rich Rye

2024-04

These people not only help when the worst happens but they really care about the customer's too. Tom and Alicia were amazing !

Robert Rea

2023-10

I had a leak in the ceiling dried out. Miguel and Gage were involved in the process and I am pleased with the result. Miguel was punctual and mindful of my schedule. He does a very good job of explaining what is being done.Service: Water damage-related cleanup & repair

Dustin Plastow

2023-05

We had as great of an experience as you can have when finding out we had mold in our ceiling. Tom Hodges and his crew came in the same day I called them and quickly removed the mold, sealed it off and died up all the moisture. I've actually had to use them twice now for unrelated plumbing water damage and they were great both times. I highly recommend them!Services: Mold cleaning, Water damage-related mold removal

Carlos Rivera

2023-10

Prompt, responsive, professional and a pleasure to deal with. Dried out my carpet and drywall preventing further damage, mold, etc.Jordan and Miguel were awesome and owner Tom stayed on top of the process. Can’t recommend them highly enough!Service: Water removal

Jennifer Wellever

2023-05

No one ever wants to have to deal with water damage. However when you have a responsive and professional team like 1800 water damage it makes things easier. As a property management company we have utilized Tom, Alicia and their team several times. They communicated, they avoided removing more materials than necessary. I highly recommend themService: Water damage-related cleanup & repair

Kimberly Mowery

2022-05

We had water in the master bathroom. I reached out to my insurance company and 1-800 Water Damage came to the rescue. The service technician was great in terms of professional, efficient and cleanliness. I really appreciated that he cleaned up as he went. Tom Hodges was great throughout the process. I would highly recommend.Service: Water damage-related cleanup & repair

James Devine

2019-05

Unfortunately with all the monsoons I had some water damage in my home and did not know where to turn. A friend recommended 1-800-water damage and I am so glad they did. I spoke with Alicia and she was just awesome, she walked me through the process from start to finish and I felt I was in good hands and I was. They came out, took care of the problem and handled it all with the utmost of professionalism. We all hope we never have to call the water damage people and I agree but if you do have to give Alicia a call, she will take care of you!

Hisaya Tsutsui

2016-05

The pipe connected to the sink in our laundry room had hole and we had a minor water flooding problem. I e-mailed this company hoping someone would at least reply my e-mail. Things went extremely well from that point: not only my e-mail was replied almost immediately but a phone call followed right after that, the owner was at our house in about one hour or so to look at the damage.I had a great first impression and that continued. He quickly set machines to dry the wall, communicated with a contractor to estimate the damage. They negotiated with my insurance company and somehow managed to take care of the bill for us.It is a wrong story so I omit the detail but a similar thing happened again after a month. I e-mailed Tom Hodge, the owner, and again he took care of all for us. He went extra miles to contact plumber, handyman etc. to quickly resolve the whole problem for us.It is our strong impression that this is a good company owned by honest hardworking person. If whoever reading this review happen to have water damage, I can easily say that this is the company to call.

Mike Derryberry

2022-05

Had a water heater failure and called them right away. They did minimal demo, basically baseboards and a little sheetrock, and had everything dry in a couple of days. Seamless and efficient. I really appreciate their response and ability to work with our insurance. I recommend them to anyone with water remediation issues.Service: Water damage-related cleanup & repair

Richard Perraut

2018-05

1-800 Water Damage is the only water damage mitigation and remediation company that I will ever use or recommend! They responded within 60 minutes of my call. When they arrived, they had all of the equipment they needed...no trips back to the shop! They were extremely respectful and very professional at every step of the process. I would really rank them as a 10 (STARS)!

Jake Wilson

2023-05

Had do to some water mitigation and this company was out within a few hours. Jordan and Miguel were very professional and did a great job. Appreciate the clear communication throughout the process.

Marci Cox

2014-05

I'm a property manager and we had a leaking water heater which when getting fixed we realized there was a lot of mold surrounding the heater. I called 1-800 Water Damage and they came right out and evaluated the issue. We gave them the business and throughout the process they kept us informed of what they were doing and where they were at in the remediation process. After the job was complete pictures were sent to myself and the owner (I also went and checked it out myself). I would definitely use them again.

Michelle Lifshitz

2016-05

Tom and Alicia are incredible! They arrived quickly after our call and did an excellent job handling our water damage and mold. The area was contained, and they left our home clean after their work was done. I highly recommend them for any of your water damage needs.

Cyndi Henry

2017-05

What an amazing company! I had a water heater break in the garage. I first spoke with Alicia (at 7:30pm on a Wednesday night). Tom was out at my house by 8:00 pm and got me all set up with fans to start drying out the wood and drywall that was impacted. Tom walked me through the entire process, answered all of my questions, and was so thorough, and most importantly trustworthy. 1-800 Water Damage of Phoenix has to be one of the most ethical, fair and professional group that I have ever worked with. They have a customer for life! I hope I don't have a reason to need them in the future, but if I do, they are the ONLY company that I will call!

Bill Mayer

2016-05

I have had the privilege of working with Tom and Alicia on several water damage jobs. Not only are they the best at what they do, they are incredibly responsive, communicate well, and have the client's best interest at heart. If my family were experiencing water damage, 1800 Water damage would be the first and only call I would make!

Traci Kincaid

2020-05

We had water damage as a result of improper solar installation. The crew at 1-800 Water Damage was amazing. They explained the process in detail, removing any worry we had about the mold they discovered, set up containment for remediation, and were even willing to come out over a weekend. I wholeheartedly recommend their services to anyone who has had a water leak. Even though it may not look like it, if you have any water issue, you probably have a mold issue too. Definitely call an expert.

michelle jesberger

2017-05

We had a roof leak that resulted in interior and exterior damage including mold. I asked our Nextdoor app for recommendations and several gave me the contact information for 1800WaterDamage. They answered the phone the phone right away and came the next day. They were able to give a good recommendation for a contractor to make the necessary repairs. They were generous to leave the negative pressure equipment for 2 weeks while the other work was being done. The original quote was honored. They were on time and very professional. I would highly recommend them with no reservations and would use them again.

Aniska Rolle

2016-05

I am so happy I called 1-800 Water Damage. From the very first phone call, I could tell they were an amazing company. Not only did they make it to my home in less than an hour after I called them, but they answered all of my questions and helped me understand the entire process with my insurance company. Calling them was the best decision that I made. They handled all of the flooding in my home in LESS than 72 hours. And that's say A LOT since I accidentally flooded two bathrooms, a hallway,my master bedroom, a closet, and a connecting wall! At first I felt totally embarrassed because I had left the bathtub running for well...a very long time - but they were so professional and I instantly felt like I was in good hands. Thank you Alicia, Nolan and Tom for all of your help! I've got your number save in my phone should I ever need you again! You guys are the BEST!

Sommer Joy

2016-05

We came home from vacation to find a toilet leaked all week. We called 1-800-Water Damage and they came out within a couple hours and helped get our home dried out. Nolan was very helpful and professional. Would recommend them to a friend and will use them again if we ever need this type of service again, hopefully not :)

Beth Cato

2020-05

A late season monsoon storm delivered heavy rain and an unpleasant puddle in my living room. Tom came by to do the initial assessment and was helpful throughout the whole experience, even referring us to a roofer, pigeon remediator (because, weirdly enough, pigeons had been the cause of our leak) and a drywall repair expert. Eric was the tech who came by, hacked a hole in the ceiling, and set up numerous fans and a dehumidifier to run for a long (very loud) weekend to make sure our attic dried out. Both gentlemen came right when they said they would and did excellent work. I was especially grateful for how thoroughly Eric cleaned after his visits--our ceiling is high, and drywall dust went absolutely everywhere!This company truly took good care of us amid a stressful time. I'd definitely call on them again if needed.

Vicki Ashton

2021-05

Water damage of Phoenix came within 30 minutes of our urgent call for help and knew just what to do to resolve our problem. Their staff was efficient, thorough, and competent. We are very happy with the final result and highly recommend them to anyone with a water damage evergency. You can count on them to do the job needed!Service: Water damage-related cleanup & repair

Joanna Novarese

2019-05

Alicia and 1-800 Water Damage really goes above and beyond with not only there work but there ethics. I own a company that is around restoration companies all the time, while most companies try and get ever dollar they can 1-800 water damage does the exact opposite they try to do things for there customers to save them money and so the customer only gets what they need and do not have to pay extra. If you want a good water remediation company look no further than 1-800 Water Damage.

Joni Vore

2019-05

1 800 Water Damage responds within 90 minutes and will give a free estimate. They're a local family-owned company that won't tell you that you need more work done than what you really need. Fair, honest, profession and just plain good at what they do.

David Hawkins

2019-05

Tom was great to work with, he showed up quickly and went to work after we had a water heater leak and create some damage. Thanks to quick response, we think that our damage was mitigated. Keep up the great work!

Lisa Alexis Clifford

2015-05

This company is on call at all hours of the night. The staff is knowledgable, patient, friendly and will work with your schedule.Tom kept me updated throughout the entire drying process and made sure there was not a single drop of water left in the areas that were flooded.They are definitely worth it!

Leo DeLangis

2018-05

Outstanding response and professionalism. Was on site in 20 min at 1:30 AM. Their immediate response helped reduce the amount of damage from the broken water line to the washing machine in the middle of the night. I recommend them for any water damage or mold issues.

Haylee Garcia

2018-05

We had water damage and they were quick to respond and to eliminate the present water damage and prevent any further damage that would require to be removed. I would highly recommend using this company for your water damage needs.