Bill White Volkswagen

Glenda Warren

2024-04

Got there early due to living out of town and was allowing extra time for any road construction. They were able to get me in quickly and also took care of issue with my tire being a little out of alignment. With the price of tires, I really appreciate this. Also, they were able to help me understand more on how to work the computer in my car. I'm not computer savvy and they were so nice to take the extra time to help me understand it better. You have great office and service workers.

Daniela Ricci

2024-04

I recently purchased a vehicle from Bill White VW and was thoroughly impressed by the exceptional service provided by their sales team. From the moment I arrived, they displayed professionalism and warmth, guiding me through the process with no pressure. Their transparency regarding pricing and financing options was refreshing, ensuring a smooth and transparent transaction. They also ensured timely delivery of the specific vehicle I desired. Overall, the sales team exceeded my expectations, prioritizing customer satisfaction and building trust. I highly recommend them to anyone in search of a new vehicle.

Jenna Froud

2023-11

Beyond 5 stars! Chris, Mike & Jason truly went above and beyond for us. Not only did we receive our dream car but we received such high class customer service! I can’t see us going anywhere else in the future. We now have a life long relationship with Bill White VW! Thank you again, it feels great to partner with you!

Preach Harris

2024-01

Bought a 2016 Expedition. Sales people were great. However within 45 days the compressor needed replaced. Ok, it’s a used car, understood. But then the top level Warranty I paid for denied my claim. Endurance warranties have a lot of red tape and I am convinced they are a rip off and Bill White should not be pushing their product. Highly disappointed

Diana

2024-04

The staff here is truly amazing! They explain things clearly and take care of their costumers with patience and kindness!Also did a great job on my VW

rick s

2024-04

The only thing I have an issue with. Is that my credit was shotguned thru multiple banks. Instead of just trying VW first, that's who it's thru. That surge of credit search, lowered my score by 47 points. I've been working hard to raise it, that is a definite set back! Other than that awesome staff and good experience.

Deborah Byerly

2024-04

Young Woman working the Desk was extremely helpful, knowledgeable and friendly. Answered all questions and concerns, gave good feedback & follow-up.

Scott

2023-11

Great experience all around. Staff were friendly and helpful. I ordered my car before it was released to the shipping company and was updated anytime something changed. Management was really helpful and worked with me through the process and with a loaner car. Probably the best dealership experience I've had buying a car.

Laura Asbill

2024-02

The entire team was wonderful! I felt confident they weren’t trying to sell me something I didn’t really need. The communication was great and they were very professional and helpful.

Brandon Heiss

2024-03

After hearing and seeing Bill White name plastered all over this town for nearly 30 years.. I hate to say it but these are not good people.Look past all the blank 5 star reviews with no words.Sadly there is not a 0 star option. Absolutely do not buy an vehicle from this dealership. There are a dozen within an hour from here if you really think you need a brand new VW. There is no reason to buy here unless you break down in the lot with a vehicle you bought from them.Bill, you should be absolutely ashamed of yourself for allowing the sale a vehicle with an active class action lawsuit for life-threatening transmission problems without even disclosing this to the customer. Used or not, a vehicle should not be completely un-drivable less than a month from purchase.Unfortunately, I will have to reach out to the Arkansas Attorney General about this matter, as well as the auditors from Ally Financial.

Kimberly Roberts

2023-12

We look forward to buying from Bill White. Michael Justice is our favorite salesman. He is professional, honest and a nice person. We have referred many to this business. Also, Jason from finance has always been so great to us, and always has the answers to all our questions.

Don McClellan

2024-02

Shawn H. Sold us a Jetta in 2020. The process was so smooth and didn’t take all day! We have enjoyed the Jetta, so we knew we would be buying another VW when it was time for another car. Of course we came back to Bill White and to Shawn. They offered a repeat performance and we couldn’t be happier with the Arteon. I will always recommend the entire team at Bill White. Shawn, Jason in finance and the folks in the service department.

Nick Valenta

2024-03

Great experience with Chris and the whole team over at Bill White including the accounting department which was always quick to reply to my requests. Highly recommend!

Colleen Perry

2023-12

I took my 2023 VW Taos in because of rear brake issues. Teri, Dave and the whole service team were absolutely the best. They took video and pictures of the wear and tear on the brakes which was excessive for a new vehicle with only 26,000 miles. They graciously put me in a loaner car during the 3 days they were working on the vehicle. When all was said and done, the repairs were covered 100% by my vehicle warranty.

Samantha Captain

2024-04

I've purchased two vehicles here. Whether I'm dealing with sales department or the service department, I always get good service at Bill White VW!

Michael Graham

2024-03

Very knowledgeable, not pushy at all. Had a great experience and plan on returning for another vehicle very soon.

Carol Waterbury

2024-03

I love the pickup and drop off on service day, that way I do not have to miss work and find a ride.

Arlie Owen

2024-01

Chris my salesman was excellent! No pressure and I got a great deal. This was my 3rd Atlas and 2nd from them.

Kent Sutton

2024-01

Staff was courteous and pleasant. Service was completed quickly with no attempts to "upsell" additional services or products.

shawna morganflash

2024-04

I was not told prior to checkout or when I made my appointment that I was going to be charged more because I used a debit/credit card. I was stuck with no other way to pay.

Caren Crawley

2023-10

Teri was very professional and nice. They were fast getting my vehicle in and out while I waited for it. It was also nice to see a lady working the front desk. My experience just made it better.

Oklahoma Miner Training Institue

2024-01

It was extremely easy to navigate at Bill White. I was told things and it went exactly as i was instructed. Pleasant experience.

Kristin “Jill” Garrett-Foster

2024-02

The service department was quick with the service and the staff there were very friendly and explained everything in detail what they did and what was wrong with the car.

Wintney Powell

2023-10

10/10 recommend using Bill White Volkswagen when purchasing a new (or pre-owned) vehicle!! We had such a great experience with the whole team. Christopher Koop (Salesman) is a great guy and he worked hard to make sure we were happy with everything and got what we wanted. We will never buy another vehicle from anyone else besides Bill White Volkswagen!! Trust me you will not be disappointed!

Eric Hill

2023-10

Jason and Chris were awesome! I can't say enough good about them! They take your needs into consideration and the sales was not high pressure! I was beyond pleased with this experience!

Taylor Carpenter

2023-10

I chose 5 star because the people at Bill White VW were seriously awesome. Super kind and helpful, knew everything about the Atlas, didn't mind me putting my child's carseat in the car to determine if it was right for me, found the right color for me, and even delivered it to my work once they picked it up. They went above and beyond to make a great sales experience.

TST

2023-05

Came here because the salesman called me saying a friend from one of the other dealerships we had looked at had given him my number and he had a vehicle that might be what I was looking for. Hassle free, easy to work with and super friendly. I'm glad his friend passed on my number. We found the vehicle we wanted and they even put new tires and detailed it for us. Highly recommended.

Robert E. Jones

2024-02

I won't take away from the sales experience, but if you're interested, keep reading about problems with the service department...These guys are awesome. Shawnn, Michael, and Jason; salesman, store manager, and finance manager. Super professional. Super nice. NOT high pressure or over the top. I made an offer they couldn't take. But not 5 minutes after I left the dealership, the manager called me back with a counter I couldn't refuse. Shawnn even drove the paperwork to my wife's job the next business day for her signatures.My first new VW purchase so I don't know about the car, but I definitely recommend working with these courteous professionals.----------------------------2 years later...The warning beepers and sensors go off when just stopping at a stop sign intermittently. Since they could not reproduce the problem, they would do anything about it. So I still have an otherwise very nice 2 year old SUV that makes an annoying racket when stopping at stop signs. Dealer should take more time or dig deeper to fix the problem. Just said to bring it back if it became life-threatening.The auto-kill when stopped should have an option to permanently disable-so as not to have to choose it every time you start the vehicle. It makes sense in a heavy traffic environment, doesn't make sense where I live. A total inconvenience.----------------Second trip for the warning beepers going off needlessly. This time I provided 15 videos at different intersections showing there was no obstruction to set off the warning. Again, since they showed no 'code' they wouldn't do anything. Got into a semantics arguement with the service manager because he wouldn't admit they weren't going to fix it. He just said, "At this time, we can't go any further." My reply, "From my perspective as a customer, that's the same as saying you aren't going to fix it." He said, "Well, you're putting words in my mouth, that's your perception of what I'm saying." Did they fix it? NO. So, perspective or perception, the result is I have a vehicle with less than 17k miles under full bumper to bumper warranty that they won't even look into because their excuse is VW won't allow them to 'look around' at it since it doesn't return a computer code. Computer codes over customer satisfaction, I guess.

Sandy Copeland

2024-04

Very professional, friendly and helpful. Loved our salesman!!

Ronald Shelton

2023-09

Salesman Chris was great gave us all the information on our trade in and for the vehicle we were thinking about buying. No high pressure sales. Michael Justice, General Manager, gave fair market value for trade. This is 5th Volkswagen we have purchased at Bill White. Would highly recommend this dealership.