Bay Bathrooms and Kitchens Inc.

C Hensley

2018-05

For several years, we had been wanting to remodel our kitchen, the biggest job left needing done in our home. After doing a lot of research, I found Tom Todd. I could not find any negative reviews of Tom's work an we hired Tom Todd, owner of Bay Bathrooms and Kitchens, and couldn't be happier with the result.The layout of the kitchen worked well for us, but the cabinets were falling apart, the floor tiles were cracked, the counters were 6 inch tiles with filthy grout, and the top mounted sink was a mess. Tom came over several times to discuss the project and he and Fernando, the very talented cabinetmaker, took measurements several times. Fernando was very patient with us as we went through several stain samples, looking for just the right color. Fernando made the image in our minds a reality.Tom and Fernando, both, had a lot of great suggestions for things we could add or change, and both had great attention to detail, catching and fixing potential issues before they could slow or stop the project.All of Tom's subcontractors have worked with him for years, and he sets high expectations for the quality of work performed. At the end of each stage, Felipe, the site manager, checked the work performed and then Tom came and checked the work, again. Anything not up to his or our expectations was redone until it was right (this seldom needed to happen). Tom was onsite for all big stages of the project such as electrical work, tile and cabinet and counter top installs. Tom went the extra mile to find us the exact quartz we wanted, making a lot of calls until he found the perfect slabs.The work area was enclosed in a plastic "bubble", which helped to keep the dust down, and the site was left cleaned, every day. Tom communicated with us on a daily basis so we knew who was showing up when, and what was expected to be accomplished each work day. He stayed on top of all of the subs and made sure they were professional in work and behavior.We had added an addition to our home and had many poor experiences with contractors. I can honestly say that, if we ever want to do work to this or a future home, again, Tom will be the first person we call.I have attached some before and after pictures of the project. As I have said, the layout is the same, but the quality is undeniably top notch.

Kimberly LeCour

2023-05

What started out as a cleaning of our shower door wheels and tracks turned into an entire bathroom remodel. My husband accidentally broke our shower door when cleaning it and when removing the old track I broke the tile that it was attached to and found wood rot under our tile. Hence the beginning of our bathroom remodel.Tom was courteous, prompt and thorough when talking to me on the phone. When meeting with Tom to go over the scope of the remodel he took his time going through the contract and addressed any questions I had. It did take some time to actually get the project started as we needed to wait for the permit from the city which Tom handled entirely.Day 1 Tom introduced his crew and gave me a run down of what to expect in the coming days. Felipe was the lead on my project and the rest of the crew, Tony, Anthony and Alan were important pieces to a fine tuned machine. Throughout the entire process Felipe, Alan, and Tony were always on time, always came to me with questions, always were kind, respectful, and friendly.Things were a bit loud and chaotic at times but that is part of the process so it was expected. Even when there were a few unexpected bumps along the way Tom handled them in stride. I always told him that nothing seemed to get him ruffled. He remained calm and professional at all times.Even though a bathroom remodel was not expected my husband and I are thrilled with the outcome of our bathroom and would hire them again for future projects.A picture of our bathroom before and a couple of the after.Services: Tile work installation, Shower installation, Shower refinishing

jack b

2019-05

Bay Bathrooms and Kitchen did a superb job on my new shower in the bathroom. I couldn't ask for a better contractor to update the shower due to a stroke my wife had.Tom's crew put up a dust barrier between the bathroom and the front door to keep the rest of the house clean. He, Jorge and Chris answered all my questions and explain what they were doing when I asked.Tom also made a suggestion about adding grab bars that are also towels racks for my wife to use when she came home.Tom cares about his work and your job. He followed up on little details for me. My wife is delighted with the new bathroom.I recommend Bay Bathrooms and Kitchens if you want the job done right and are looking for someone you can trust with your work.Tom will be the person I call for my next bathroom project.

kathy S

2018-05

Tom was easy to work with and very professional. He always showed up when he said he would, as did his team. His work standards are impeccable. He made sure everything was done right. I would highly recommend Bay Bathrooms and Kitchens!

ingrid baxter

2018-05

I have owned my home for more than 30 years, in which time I have had to deal with many contractors. This particular job was for a bath remodel.I must say that dealing with Tom Todd has probably been the best experience of all. He is professional, polite, informed, detail-oriented and expects perfection. Customer satisfaction is a must.All workers entering my house were of the same quality.And.....each day upon leaving, my home was left clean. So much care was taken that it really blew my mind.I will definitely hire Bay Bathrooms & Kitchens for my next project. No need to look elsewhere.In this day and age it is so hard to find a great contractor at an affordable price.

Amy Tamura

2018-05

We had an excellent experience with Tom and Bay Bathroom & Kitchens on our bathroom remodel. We didn't have too much experience with remodels before this project (we had done some homework about the permit process and had some general design ideas) and Tom was very knowledgeable, available, and insistent on high quality work. The individuals he contracted to do the demolition, tile work, painting, and other portions were all trustworthy, hard-working, polite, punctual, reliable, efficient, and friendly. My toddler really bonded with the workmen and looked forward to seeing Felipe and Tom each day. Even the various city inspectors who came through commented on how well preserved our staircase and hallways were (tape and cardboard protected our bannister, flooring, baseboards, etc. while workmen came in and out) and we had passed each checkpoint with no problems. We interviewed 3 different contractors before choosing Tom. His estimate was the most detailed and came in the middle (but higher than average). But at the end of the job, the final bill was nearly precisely the estimate, so there were no surprises. We have no reservations in recommending him for anyone out there.

Andrew Konecki

2020-05

Tom and his team did an amazing job doing a new window installation for our 1 bedroom condo. I had already ordered windows due to a previous contractor failing to be capable of completing the installation and Bay Bathrooms and Kitchens were able to account for some slight differences in size. The team protected the home while working and showed me each stage of work completion and cleaned the work site after each day. Overall I was greatly impressed with the completed work and quality the team at Bay Bathrooms and Kitchens.

Pilar Aguero-Esparza

2018-05

I love working with Tom Todd. Home improvement projects can be daunting and Tom is an expert in his field and a positive person who is a pleasure to work with. I felt thoroughly informed about our bathroom project throughout the process. I remember him going above and beyond in many details including making sure all our custom made tile order was complete. This meant he had to sit and carefully open each tile package despite the insistence from the vendor that the order was complete. After thirty minutes of going through our order, he discovered that there was a discrepancy and we were missing the most critical tiles in the order! Thank you, Tom Todd for your fine work.

Susan McVey

2023-05

BBK did a great job remodeling a bathroom and upgrading the laundry room in our fifty year old house. This was the second time we hired them; they remodeled our other bathroom a few years ago and did a great job on that one too. Everyone on the team was professional and skillful, easy to work with, and they kept us in the loop every day so we always knew how things were going and what to expect in the schedule.Service: Faucet repair

chris todd

2022-05

BBK Bathroom Remodel Review Aug 12, 2021BBK Bay Bathrooms and Kitchens completed my Master bathroom remodel a week ago, which required removing a sloped floor into a roll-in shower, removing shower walls and all fixtures, sink and toilet. This included repair of three drain leaks discovered under the house, and replacement of 2 improper water heater drain pipes that could have produced a very expensive home repair, and extending a sewer cleanout that was hidden under the bathroom floor.My bathroom is now a well-designed, efficient and cheerful happy place.Tom, the owner and contractor guided me through choice of materials, budget and design options along the way, giving me Pros and Cons of materials and methods. He kept in touch with me and his workers almost daily, making adjustments and explanations as needed.Felipe and Tony were multi skilled and did almost all the work including plumbing, electrical, carpentry, drywall, painting, flooring and fixtures. They kept Tom and me informed of any issues with photos and explanations. Quality, doing the job correctly, and satisfying me were priorities. All were very knowledgeable, dedicated, thoughtful problem solvers, responsive to any questions or comments I had. They are all quality people, respectful of me and my home. They did a good job of clean-up each day, and briefed me on who was coming and what time, and what the plan was for the next day. They were very reliable.I have had bathroom and kitchen remodels by other companies, but with BBK, there were NO disappointing results. All details were attended to. I couldn’t be happier. I will hire them again when I’m ready for any upgrades or revisions. They are the best!!!Services: Install flooring, Shower installation, Fan installation, Plumbing leak detection, Paint indoors, Plumbing pipe repair, Toilet installation, Remodeling, Drywall installation, Water heater repair, Sewer repair

Silvana Panunzio

2018-05

"This is a Team of Experienced Professionals that are pleasant, patient and knowledgeable in all aspects of construction and remodeling. I HIGHLY RECOMMEND THEM!THE ISSUE. My (just 4 year old) walk-in shower stall was built incorrectly (unlicensed contractors). They cut out important steps necessary to build a shower correctly and had used a liquid membrane instead of a shower pan that eventually leaked from the seams, swelled and made the shower floor crack and bulge. Bay Bathrooms completely removed the old shower stall to the studs, assessed the damage, which thank goodness was not structural. Then they rebuilt it the correct way!THE PROPOSAL. Tom Todd, Owner of Bay Bathrooms, had a clearly written Proposal with every single detail written out and explained. He took the time to review each item leaving nothing unexplained or unclear.THE DEMO. A tunnel was erected and taken apart each day there is "dust" made. I can honestly say that there was not a spec anywhere in my house except for the tunnel and the shower area. AMAZING!THE BUILD. First the walls and window were brought up to code (passed inspection). Then they completely rebuilt an amazing, beautiful shower. Each day Tom reviews what would be done, and at the end of the day, went over each detail for my approval. If I was not pleased with anything, then they would accommodate the change. Needless to say, I have absolutely nothing bad I could say. This shower was built perfectly! I ABSOLUTELY LOVE IT!I will most definitely use Tom Todd, Felipe and Bay Bathroom for all my future remodeling projects. They are not limited to just bathrooms; they are experts in many remodeling/construction projects."

Rachelle Blecher

2018-05

Tom Todd did an excellent job with my bathroom remodel. He is highly professional and easy to work with. The quality of the workmanship, and the materials used are top of the line. Tom exhibits creativity and excellence in all of his suggestions. I was completely satisfied with the completed project. Rachelle Blecher

Karen Burley

2018-05

Tom Todd did a great job inspecting my house. He arrived on time and was always very respectful of my time in setting up the appointment. While he estimated 3-4 hours for the inspection, he actually spent 5.5 hours, which indicates the level of detail. There are 2 things I especially appreciate: 1) when asked for company referrals concerning who fixes certain things, Tom gave me at least one referral. 2) He took the time to walk around the house with me, pointing out issues and giving me options on how to address it. For example, after inspecting my roof he indicated repairs were needed and estimated how much those repairs would cost, and then indicated the roof should be OK for several years after that, vs. saying "you need a new roof". Discussing problems with Tom showed me what options to consider.I highly recommend Tom Todd through Todd Inspections, and intend to use him again in the future!

Hasina Aleman

2018-05

Bay Bathrooms and Kitchens did an amazing job on my master bathroom! I would recommend them again and again. The great experience began with the initial phone call. Tom was careful to really understand what I wanted and needed. I had a very difficult situation and had received such varied information from different professionals. Tom took a very systematic approach to carefully diagnose the problem with expertise and recommended a solution that truly benefited the bathroom and the health of the entire home. There was definitely an understanding that he wasn't just trying to sell me something but to do a fair, professional and quality job. If you need kitchen or bathroom help, Bay Bathrooms & Kitchens is the way to go!

Charlene Lydon

2019-05

I recently remodeled two bathrooms in my home using Bay Bathrooms and Kitchens owned by Tom Todd. This was my first remodel. Bottom line fabulous experience and I would do it again.We started with a smaller bathroom. We removed everything in the room but didn’t move any plumbing. Tom outlined the process we were about to undergo. He gave a detailed bid. He set our expectations on what to expect to happen or what “could happen/ come up”. We started the project and one month later we were complete. George was our foreman dedicated to our project. He did a fantastic job. Tom and George kept the project on track and moving forward. Any question I had they took their time to explain to me what was going on. I always understood what they were doing Any unforeseen issues that came up they gave me the options and then acted. All problems were addressed quickly.The second bathroom was the Master bathroom. This was a much larger job. We moved all the plumbing which changed the layout. Tom and George helped me come up with solutions to problems I got stuck on. (pony wall configuration, types of vanity mirrors, location and types of light switches, ect…) I had no idea what went into a remodel and they helped me through the process with minimal stress and worry. George was able to keep the project on schedule even if it meant he had to step in for a sub-contractor issue. He was very talented. If I complained about something he fixed it immediately. Honestly, I never got push back unless it was just not physically possible. I cannot forget Chris he did all prep work and was responsible for keeping the project clean and safe every day. I could walk through the area everyday with out tracking dirt into my home. They protected the rest of my home as they moved things in and out. This bathroom took about 14 weeks.I would recommend Bay Bathrooms and Kitchens to everyone. I will use them again in the future. Thanks, BBK!!

Karen J

2018-05

We have used Tom for 4 different projects on 2 buildings--one a home, and one an apartment building. Tom and crew started, and completed, the jobs very quickly. The work was done professionally, and passed electrical inspections with no problems. The crew was respectful to the tenants, and kept disruption to a minimum. They cleaned up well after themselves, and hung plastic in areas where there was a possibility of dust blowing about.The work involved code corrections to a water heater installation, 6 ceiling fan installations, repairing/patching/replacing/texturing/painting walls, replacing 9 electrical sub-panels, hanging cabinets, repairing duct work, and code corrections to a gas line.As Tom is a former Building Inspector, he is quite knowledgeable about codes and how to do things right. I highly recommend him and his team for a fast, efficient job.

Lynne Zee

2018-05

We endorse Bay Bathrooms & Kitchens! From the beginning, its owner Tom Todd and journeyman Felipe took the reigns of our bathroom remodel project. To start, Tom prepared estimates that were built from a vision of our bathroom’s style, budget, and needs for my disability as well as meeting code regulations. With his book of photos of hardware and material; we literally could visualize our options and price points. He took the time to explain issues, concerns, warranties, and questions in layman’s terms.From the moment we accepted his estimate, Tom and company owned the project completely. He communicated throughout the project, oversaw the timing and usage of subcontractors, helped us pass strict city inspections, and troubleshoot and bring up to code unexpected issues caused by unpermitted projects by prior owners. He gave advanced notice of when key decisions were needed to be made by us to stay on track (e.g paint and hardware selection). Tom sequenced the small jobs that make up the big job perfectly.During the entire process, Felipe was at the job site everyday, on-time reporting issues and advancing the project’s progress each day. He always spent a significant amount of time on building prep and ended the day with thorough clean-up; ensuing the house was left clean and in useable/ liveable condition. Tom always began the day with, “What are your concerns? What questions can we address for you?” Mainly he was present in-person; he was always reachable. Tom continually helped us make decisions efficiently; keeping in mind our initial vision and budget, actively narrowing our choices to what was most feasible to keep us on schedule and successful.Overall, we found the remodel project of our bathrooms night and day from 10 years ago. Tom and Felipe were very friendly, and personable. They blended into our family’s needs, lifestyle and schedule; they indulged the curiosity of our 6 year old and coddled our sick, anxious yorkie. We never found ourselves feeling uncomfortable; their meticulousness and attention to detail was, in a word, reassuring. From beginning to end, we were satisfied. We trusted Bay Bathrooms & Kitchens, their suppliers, and subcontractors. They looked after our home like it was their own, when we weren’t present. Bay Bathrooms & Kitchens did an amazing job, kept their promises, and went above and beyond to make us comfortable. Most importantly, they accommodated for my disability throughout, working around my doctors’ appointments and physical therapy. Our bathrooms were remodeled in as little as two weeks and are in our opinion are very pinterest worthy; we definitely would use them again in the future!Hiram & LynneMountain View Townhome Owners

Bud Noren

2022-05

BBK did a great job on our bathroom remodel. We knew vaguely what we wanted and Tom helped guide us to reliable material vendors and also factored in the building codes as applicable to our fairly old house. They did not make any assumptions and consulted us for any decisions along the way as surprises popped up, as they do with old houses. The subcontractors he used were all first rate. There really have been no issues at all now that it is done, and bathroom remodels are pretty complex, involving plumbing, electrical, sheet rock and paint, cabinetry, flooring and tile work.Several years after the remodel, our house has shifted a bit, cracking one of the plastic pipes installed by BBK. They came out and fixed it at no cost to us, even though strictly speaking it was not their fault.

JeffHanleyVideo

2018-05

Tom and his team inherited a difficult job. The water remediation company suggested by insurance completely bungled their job and nearly destroyed our bathroom. Tom made it right by realistically budgeting the project, finding the right materials and subcontractors, giving the job his personal attention and QC, and seeing it to a successful, satisfactory conclusion. He handled permits and had the professionalism and courage of his convictions to say "you're not going to be happy with that" when I suggested possibly cutting corners. Now, with a very nice and solid shower installation I enjoy every day, I'm very glad for his guidance and quality work. I would recommend him to anyone who is looking for high quality and very competent work.

Elke Thayer

2019-05

Tom and his crew, especially Eric, remodelled my seventies kitchen into an updated, 21st century, state of the art kitchen. Tom and his crew worked in very professional manner. They were always on time and kept the place absolutely immaculate. I recommend them highly.

Janet Kaku

2022-05

I couldn’t have been more pleased with Tom’s crew and his responsiveness. I had a leaking ceiling in my first floor bathroom. What a mess. I just had surgery but he took care of everything. I’m very appreciative and will recommend his business anytime to anybody.Services: Fan installation, Plumbing leak detection, Paint indoors, Plumbing pipe repair, Faucet installation, Drywall repair

Kim An

2018-05

My bathroom was leaking. I called contractor BBK. AMAZING!! BBK service are incredibly passionate about their work and professional. Tom Todd is very reliable and price is reasonable. Thanks to them for the new bathroom. I am very pleased to have recommend them if you need bathroom work done.

Shaun Kennedy

2019-05

I had a bathroom remodeled. Tom was there to walk us through the whole job. I was very very happy with the way the job came out! My wife really appreciated the fact how clean they kept the house while the job was going on.

Elisabeth Pitts

2022-05

Excellent service! Everyone was very professional and got the job done quickly, I really appreciated the care and effort they put in to keeping the dust and debris in check.Services: Install flooring, Repair flooring