Semper Solaris

Peter Linquist

2023-12

WARINING!!!!!!!As a combat disabled Marine Veteran please take my advice and stay as far away from this company as possible. After catching the installers drinking beers on my roof while doing the solar installation they still have not taken responsibility! They called another disabled combat veteran a liar after he wrote a witness statement from a 3rd party to let them know how Negligent and disrespectful they were on the job site.Come to find out after months of trying to contact the owner, they only person who owns the company that I was allowed to speak with JP McEvenue is not a veteran nor even American. He's keeps telling me that I'm a liar and my 3rd party witness who is also a Veteran is a liar. This isn't even all of the it. I'm just not wasting my energy with them anymore. I just want everyone else to know how I wish I went with SunRun or another company. But I wanted to give back to the Veteran Community to find out that not entirely true. The founder just left a Fellow Marine behind and allowed another owner to disrespect a Purple Heart Army Veteran also.That brings tears to my eyes.No Honor, No Courage, No Commitment,Only NegligenceDon't expect any type of Military Values.Service: Installation

Dino DiBartolomeo

2023-11

Just had a new roof installed by Semper Solaris. The crew started a day early to avoid potential rain, completed removal of the old roof and installation of the new roof in two days, did a great job cleaning up, and the city inspector signed off the permit the next day. Overall I was very pleased and look forward to the next phase where they will install the solar panels. The project manager, Max, was very pleasant and responsive in touching base before, during, and after the roof installation. The new roof looks great!Service: Roof installation

Andy Horwitz

2022-05

Stay away and use another solar company. Semper Solaris is dishonorable and misrepresents their services. There was so many issues with our installation that I requested a small 5% discount/reduction for all the misrepresentations and inconveniences. They choose to battle me over email and voicemails left at 7AM or on weekends over multiple months. Their communication was horrific. They just ask for money vs. trying to solve a problem or even apologize. They have not agreed to any resolution except to threaten me. They do not care about customer service or satisfaction. There are many solar installation companies, don't use Semper you will be much happier.Here are the details.First they promised to install by the end of Dec, but then delayed until March, then April. We locked in a good week when the kids didn't have school some days. We made our work schedules light because we expected power disruptions and banging on the roof.The installation took 6 days vs. 2 days promised due to their teams working short hours, 4-5 hours and not having full teams show up together. Even worse it was not 6 consecutive days but spread out over 4 weeks. They had to turn off our power most of those days creating many issues as we worked from home and had kids in school via Zoom.Additionally, they had told us they could install the equipment on the side of our house, but when they came to install it was physically impossible and thus they had to install on the back of our house, not hidden and creating an eyesore. Had we know this, we would have made a very different decision and not purchased the Powerwall.See pictures to see the promise vs. reality. Also note how many boxes are needed, I have not seen that at our friend's house who have solar.Their installers were polite, the problem was always with Headquarters which is likely not local. I strongly recommend avoiding any Semper Solaris franchise because they all connect to the back-end HQ which doesn't care about its customers or local providers.UPDATE: I got the response that they want to understand the issue and will reach out. I have heard this before many times. I will let people know if they actually follow through.

Farzaneh A.

2023-05

We had great experience with Robert and Tim. They explained the process up front, were on time and left the area clean every day. They also provided us with location options for the shut off boxes and circuit breakers. They picked the best spot and wiring done in the cleanest way possible. The printout provided to them was out of date and we also didn’t get much input from engineering, these guys had to run additional conduits in the crawl space. , The duo went out of their way to keep the wires under the house and the installation aesthetically pleasing as well as functional. Once done, they gave me a tutorial which was very helpful. In my opinion, they did a great layout. A big kudus to both.

Leonard B. Lothlen Sr.

2023-09

I just had Semper Solaris install solar panels on my roof and the battery unit for the solar. The workers were professional, kept us informed during the installation.They provided impeccable service.. I give them 5 Stars!!!

Michael Saenz

2023-07

I marked unresponsive because I don’t consider me having to call them every two weeks for status updates responsive. Emails thanking me for contacting them is a slap in the face.We started this process of a new roof and solar panel installation at the beginning of February 2023 to hopefully get in by the NEM 3.0 deadline. We’ve obviously missed the April deadline to lock in the old California rate.Semper Solaris has had a response from the city regarding permits since March 2023 and have yet to do anything. After constantly being told that it’s being worked on and that they were waiting to hear back from the city, I called the city myself and found out that they were waiting for Semper Solaris to submit a filled out form and updated plans. So who’s lying? The company or the city? It’s almost JULY! We’re coming up on 5 months with nothing to show for it other than a loan that we will need to pay soon. If I could go back in time, I would not have signed a contract with this company. They have partial payment and I fear if I walk away from this I will lose that money.Services: Installation, Roof installation

Erik Nelson

2023-10

The roofing crew did a great job. They were prompt, clean and professional. The project manager, Max, was very responsive and kept me informed throughout the process.

Muthukumaran Thayumanavan

2024-04

Semper Solaris is good in design and sizing the solar energy needs and easy to work with

jim brandt

2023-06

Rick Charon was the sales representative for my installation.This was a Tesla power wall with Enphase and integration into existing system. His team came and did an excellent job, and all the issues were resolved in a timely manner to get my system online.Our generation now is excellent, the Tesla power wall worked great during the high flood Storm outages in northern California.I would recommend this team to anyone.I am northern California in Saratoga California.

Peter Hew

2023-05

These guys did a great job installing solar on our home. I think it was a challenging installation with a steeply-pitched roof, on an older property, and it was achieved with care and efficiency in a couple of days. Mike B, the electrical equipment installer was great, and worked with me to make sure our battery backup circuits were just right.

Tony Esparza

2023-05

Installation has been completed and we are waiting for final inspection. Everyone from Bill (Sales) and Pablo (install crew) have been professional, timely and done quality work. I have especially appreciated the project status information provided at every step of the process. I would recommend Semper highly!

Benjamin Bigaut

2023-05

Terrible customer support and responsiveness, avoid this company!! They seem to only be good at selling solar system but terrible when it comes to maintenance. Roofing manager is very unprofessional and never responds to call or text messages, it takes weeks to get scheduled for service, even when it is urgent (leaky roof, etc). I’m now having to wait over 5 weeks for my panels to be re-installed, completely unacceptable.

Brian Kennedy

2023-06

I was figured it was about time I got solar as I am planning on an electric vehicle. I contacted a couple of vendors to get pricing, but it was kind of confusing. Then I met Bill LaCommare with Semper Solaris and he was the consummate pro. He was clear with the pricing, clear with how the installation was going to work, and clear that I needed to get moving because NEM 3.0 was lingering. There were some minor issues post installation, but all is good now.

Joseph Ledoux

2023-06

Bill LaCommre was our sales person and remained as our point of contact through the entire project. We installed solar, batteries, HVAC, and a roof with Semper Solaris! The final product is great, and Bill was very responsive to our needs!

Julie Crouse

2023-06

I bought some Tesla batteries for electricity back-up for my home. I have salt water fish that will die if they don't have aeration...for which you need electricity. Plus I thought it'd be nice to use my cheap solar electricity during peak hours. I am very pleased with the product and customer service I receiving. Bill LaCommare was responsive to emails and very helpful during the whole process. I thank the team for hanging in there to help me apply and get a PGE rebate. I'd use this company again. Thanks Semper Solaris!

Samantha Blanco

2022-05

What a NIGHTMARE! Here's what happened: I signed a solar contract in May of 2020. The install date was Dec10&11, 2020. The install crew went up on the roof and discovered that the plans were based on someone else's roof layout, not mine, so they couldn't install. They came back Christmas Eve to do the install. When they left I noticed some things installed on my garage wall were bent but they said they'd fix it so I thought all was fine. I waited for the city inspection but never heard back from Semper Solaris for months.In March 2021 I suddenly started getting emails from them to sign a new plan for installing solar. I was confused because I already had solar installed months ago. I contacted my sales rep, Micro Batistella, and found out that they needed to install more panels. The system wasn't producing as much power as they expected. (That's because the original plans were made for a North/South facing roof and mine is East/West) Of course, this was delaying the inspection. 4 more panels weren't installed until May 2021 (a whole year after I signed the contract and I was paying full PG&E bills as well as the solar loan fishing this time). I sent a formal complaint via certified mail to the owner of the company in Southern California. Apparently the owner doesn't even care about they're poor customer service because the problems continued.2 months later the inverter broke and had to be replaced..I was still waiting for the inspection too. There were 3 attempts for inspection. We kept failing because new permits were never pulled for the correct design layout for our roof and the plans didn't match what was installed on our house. The company never fixed the known issues and kept scheduling inspections that failed because Semper Solaris never fixed the paperwork. The only reason we passed is because I called the Semper Solaris crewman, that was going to be at the inspection, personally and asked him to make sure the paperwork got fixed. By this time I was on a first name based with all the Semper Solaris crewmen because they came to my house so many times. Oh yeah, the Tesla battery stopped working too because of some electrical programming issue that had to be corrected.We Finally passed the city inspection December 2021 and the SGIP PG&E inspection January 2022! Just short of 2 years from when I signed the contract. Semper Solaris dropped the ball at every turn and not even the owner of the company cares. They've done nothing to make this right. No discount. No compensation for all the days I had to take off of work. Nothing.I wish I never heard of Semper Solaris! I cannot over emphasize all the reasons why you should look for any other company to install your solar system!3/2022 UPDATE: Semper Solaris reached out to me after I posted my review claiming a desire to make things right. I called them back but had to leave a message. That was about a month ago. There's been no response from them. Again.

Ken Green

2023-06

Bill LaCommare was the sales representative that assisted us in planning the design and installation of the battery and solar project. He was very helpful and always responded in a timely manner. We are so pleased to have had him and Semper Solaris provide us with the fine solar system that is now providing us with power without pain!Yong and Ken GreenService: A/C system repair

Peter Frank

2023-05

This company was absolutely amazing in guiding me through the process of putting Solar into our home. The team leads, Jesse on the solar side and Ron on the battery installation were amazing. Aria guided us through the steps and made everything as convenient as possible for us. I'd Highly, Highly recommend this company!

Rashmi Bachrach

2023-05

Terrible experience overall, was not the most competitive bid to start with, but decided to go with them anyways and then regretted it every step of the way afterwards. They asked for way more money to complete the project than originally bid. Didn't meet any of the timelines or commitments (months and months and months of delay). Refused to send me or show me the plans that were submitted to the county until I escalated or followed-up with the county myself. Did nothing to try and jointly problem solve with me. Completely unreasonable to work with. Definitely would not recommend.

Shirley Reekie

2023-05

Planning and installation were fast and efficient. BUT my reason for getting solar was that I have ordered an all electric car, so the plan was always to have an EV outlet. Semper STILL have not returned to fit that, 2 months after the initial installation and when I call them I get a total run around ("needed to reapply for a permit" or "job was wrongly marked as having been completed"). Which excuse is it? And now they are saying another 2-4 weeks. A friend who used a different company had her solar and EV outlet all installed together. Why couldn't Semper do that, too?

Mike Helton

2023-05

The communication with the office was great also on the day of the install the team did an awesome job and although I was not able to answer the call they got a hold of my wife and ran the process of everything that they did down to her I'm still waiting for the job to be completed due to an unexpected issue when they were installing whoever designed the roof install did not realize or considerthere was a vent in the place so one panel is left to be installed not a big deal dsd cfto me but we'll see how this ends. I'm sure it will be fine

Walter A.

2023-11

Semper Solaris has been an outstanding company to work with for our homes solar system.Always kept informed on progress and timelines.Our estimator, Dimitri Salido, always responds to my inquiries promptly.Very pleased with Semper Solaris.Service: Installation

Rob Gallau

2022-05

If you are considering using Semper Solaris for your solar panel or backup battery system, don’t; don’t walk away from this company, run. I don’t think I have come across a worst company to work with in my entire life and I am 73 years old. It hurts me to even give them one star. I already have solar panels on my roof and I wanted to get a battery storage system. While sitting down with the sales representative, I made it very clear that I only wanted one Tesla Powerwall, I only wanted enough back up power to power my refrigerator and other essential systems as well as being able to charge my electric car if the grid goes down.I was told that it would be a few months, two or three, before they could start on the project as they were backed up with work. I agreed to that thinking it was a reasonable amount of time. Little did I know it would take over a year to finish the project from the date I signed the contract. I should have suspected problems when three different people came out three different times to take a picture of my breaker box for their engineering team. I suspected these departments don’t talk to one another, well they don’t.The circuit breaker suppling power to my car is 50 amps. When the first, yes first, installation team came out to do the work they informed me that they weren’t allowed to back up a 50 amp circuit breaker. This disturbed me as I specially told the sales representative that one of the main reasons for wanting the Powerwall was to be able to charge my car. The installation team tried to talk me into getting a second Powerwall which would have solved the problem; I had told the sales representative I did not want a second one before signing the contract. After discussions with the sales representative over the course of several weeks in which I was given three different reasons why it couldn’t be done, it turned out to not be an issue. All I had to finally do is sign a waiver stating I understood that the Powerwall could not support charging my car. You would think that after taking three different pictures of my breaker box, someone would have noticed this ahead of time. I pointed out that my car normally draws 40 amps when charging but I can dial down the charge rate from within the car if I need to, in other words, I could use the Powerwall to charge my car, all I had to do is dial down the charge rate. To me this clearly indicates they do not fully understand the product they are selling.I mentioned a first installation team, even without the 50 amp circuit breaker issue I was told the project would take two days including a city inspector to come out to sign off on the project. They weren’t close to finishing the installation after two days and then it turned out they did it wrong. A month or two latter they sent out a second team to redo the work and again I was told it was a two day project which turned out not to be true. When they finally completed the installation and the city inspector came out, it failed four separate items, not to mention the stucco damage done by the first installation team which had yet to be corrected. I have a lot more to say but my character limit was exceeded.

Anthony

2022-05

Most unprofessional company I've worked with. They ask for your money first with every single situation. They will take your "deposit" and then never communicate back with you for several weeks. They sent someone to my house without telling me ahead of time, and refused to return my deposit to me even though no work was done after I discontinued working with them. These people are glorified con-artists, particularly Julia and Robert.DO NOT WORK WITH THEM.

Linda Woods

2023-12

Great job installing a new roof, re-installing my existing solar panels and installing a tesla backup battery

Katharina Bernau

2023-05

The permitting process was long and did not go smoothly. I had to call several times to correct mistakes and follow up. The first installation crew was not professional, however the second one was extremely my good. Ask for Jay!

Steve Lazar

2023-07

Freddie is the man, super professional, Explain the system very well.

Mariah Olivarez

2022-05

I had a really great experience with semperwe spoke with a couple companies prior to talking with Semper Solaris. Jessica was so very informative and did not push us at (which I had pushy sales people...so this was important for me). We would recommend them to anyone wanting solar or roof. Thank you jessica for your help.

Ben Horcasitas

2023-06

These guys did a great job installing the solar and fix the issues when it came up. Rick Charron and the staff helped us the process for solar installation. Thank you guys!

Janet Coble

2023-08

The team worked well together and started on time. They also were very good to clean up after each day.