Roof King Roofing & Solar

Andrea Johnson

2021-05

WORST RE-ROOF - TERRIBLE LONG-DRAWN OUT EXPERIENCE. Poor craftsmanship, poor communication from project manager, poor customer service.I had a roof leak and since my roof was almost 28 yrs old it was time to do a complete re-roof (except for around my solar panels). It all sounded great when I got a quote, price was great at $9,745, project manager seemed very knowledgeable, and I signed my contract. THEN, all of a sudden my tenant calls me one day and says the roofers have arrived. No one called me to tell me that! They completed the work and it was AWFUL - ugly concrete end caps, bright red valleys and chimney vents, ripped up/unpainted flashing, sloppy adhesive, etc. plus they broke an outdoor electrical outlet. The project manager came out to look and agreed things needed to be better.Meanwhile Roof King incorrectly mailed an invoice not to my address in Virginia but to the property address in Oceanside and it was for $14,436. Imagine my surprise that it was $4,691 higher than my contract. I called the project manager and he said it never should have went out because he hadn't reviewed or finalized it yet. Nice. Two weeks later I get a revised invoice for $11,016, which is $1,271 higher than expected. That's not terrible but I was NEVER INFORMED about the additional repairs/materials that needed to be done. Once my tenant, not the project manager, told me the roof revisions were complete I called the project manager to see about a final inspection. I also asked him if I should pay the revised invoice since we were nearing the 30 day mark and I didn't want to be overdue and pay a 1.5% of the balance fee. He said not to worry about it and I shouldn't pay until it's finalized.Apparently he went out there at some point for the final inspection and decided the job was finished. Again, I was NEVER INFORMED! I called a few times to get an update and left messages. No one called me back. I got tired of pulling teeth so I stopped calling and waited. Two months later my tenant said he received a phone call and a certified letter addressed to me in the mail telling me about my past due balance. Ridiculous. Why didn't anyone CALL ME? After a couple weeks of again leaving messages I get in touch with the admin assistant. I explained this story and said I'd like to discuss getting a discount on my invoice due to having a terrible experience. She became very abrasive and said she'd only waive the overdue fee. I COMPLETELY REGRET going with Roof King - I should have paid more and gone with San Diego Roof Doctor as I've used them before (for minor repairs).Service: Roof repair

Julia Romero SLP

2024-01

Shocked by how dirty, dangerous and disrespectful they are. I understand one disgruntled employee but all of them. They were throwing nails and other things off the roof to our driveway and didn’t clean up. Unbelievable.

Amanda Wang

2023-06

My neighbor with a larger roof footprint used them and paid $16k for full roof replacement. I decided to call them and was quoted $22k for peel and stick replacement. We informed him we have torch down but the roofer refused to go up and inspect the roof and blamed the miscommunication on Lupe, the administrative assistant, saying that she doesn’t know what she’s doing because she’s not a roofer. He looked at pictures another roofer used to make his assessment, but the developer and multiple other roofers stated we have torch down. I asked him to follow up with the rep my neighbor worked with to get the correct information and it turns out he did not. Not only is this negligence, this is downright incompetence.I called the rep my neighbor worked with separately and he booked an appointment and did not show up and did not give any warning he wouldn’t be showing up after I adjusted my schedule to be on site. When I called him he stated he was in Vista and will not be coming down because the other roofer already supplied a quote. While texting the day before he pretended like he was going to show up. I told him I wanted him to check out the property regardless because the other roofer made errors in his assessment and alerted him that he didn’t even go up to inspect the roof. He said he would call him and get back to me. I never heard from him again. This is a terrible company, look at their other 1 star reviews and don’t even waste your time calling them. They are a joke and complete rip off.

Josh Taylor

2019-05

Brian was awesome to deal with...he truly understood the pain we were dealing with ! The people that remodeled our house tried to save every dollar they could and didn't put a single layer of insulation in the roof ! It was 99 degrees in the house when we would come home from work. Brian had his guys there and all completed in a under a week and now we can sleep at night !!! Thank you !!!

Annie Lawrenson

2023-07

Great service beginning to end from Arce and his team. We'd been quoted outrageously by our solar company's subs with nothing but additional headaches offloaded to us. Arce handled everything from our skylights to keeping our solar company in check. His crew was hardworking and conscientious e.g. covering all of our patio in plastic to avoid asphalt debris and sweeping up at the end of each day. All around, Roof King treated us with care.

angela pejakovich

2021-05

I have received absolutely 100 % excellent customer service! From first phone call to the office to the last payment made. The office staff and the project manager were kind and very professional.The crew was always on time, and kept the areas around my house clean. They were always polite and courteous. The workmanship it beyond my expectations! Top notch excellent and looks amazing!

Aaron Acosta

2019-05

I called around to about 15 different roofing companies to hire someone to inspect a roof on a property that I was going to purchase. I spoke with many secretaries who didn't know very much. I also spoke with several owners who didn't seem like they cared about doing a good inspection for a good price. They know that they will probably not land a big job from an inspection on a home that is in escrow. When I called Roof King Roofing I spoke with Brian the President. This guy took my call after normal business hours. He was really easy to talk to and he was full of great information. He really seemed like he cared and that he would do a very though inspection. He was also 20% less expensive the other companies. I called him back on a Monday to order the inspection. He personally showed up to do the inspection the very next day. He was on time and he inspected every little detail. He checked on so many things. He even popped 7 different tiles to inspect underneath. This is one of the many things that the other companies said that they wouldn't do. He took many different pictures and documented all damage very well. He explained everything to me and made me fell like I was a very important customer. He submitted a very detailed report the very next day. He didn't even ask for payment upfront. This guy is a real pro and he gets an A++ in my book for customer service. His estimate for repairs was very detailed. He gave me 2 options! Customers love options. Both options were very fare in my opinion as far as the price for the scope of work needed. I will never call any other roofing company again before I call Roof King Roofing. If I do purchase the home, I will definitely use this company to do the repairs. So many of these other contractors seem so slimy, and you can tell that they're just after your money. Brian is something different. He puts his customers first, and the money comes naturally. Bravo Brian! Thank you!

Joy Aumann

2017-05

Based on the yelp reviews we've had Roof King come out to the Farms and Santaulz for escrow inspections on tile roofs with broken tiles. Both times we experienced very detailed communication and accurate truthful estimates that were needed to negotiate on the request for repairs. In both cases our clients were ultimately happy after contracting them post closing to do the roof repairs.

Juan Rodriguez

2023-05

Roof King was very professional and offered quality pricing and financing along with great workmanship. I have recommended them to others and they were very pleased as well.Services: Roof installation, Attic venting installation

Joe Sampson

2020-05

Roof King was one of a few roofers that I called to get a quote on a fix. Some of the others wanted $2000 for a small job on my skylight. Roof King did it for $850.00. Lots of rain this week. No leak! Good job Roof King!

david henderson

2018-05

Roof king did an entire roof for me. They dealt with the insurance company and did a top notch job. I even saw the foreman give the crew a safety briefing before starting my job! Very professional. great customer service and fast.

Tyler Robinson

2021-05

They left trash everywhere. Left chicken bones in a space where lots of the complex dogs walk. Were rude and unprofessional. Told us a start time. Did not come at the start time came three days early doing damage to all the things we were supposed to be given three days to move. Absolute terrible service would rate a 0.Services: Roof inspection, Roof repair, Roof installation

Bradford Boyle

2018-05

Came out and provided an excellent analysis of my roof repair. It was so thorough that I realized I could do the work myself. I greatly appreciate the walk-through and instruction. I think it says leaps and bounds about a company if they put the customer's cost in perspective first. Thanks RoofKing.

Adam Schwartz

2018-05

I wish I could enter a negative 5!! 1 Star is way too many.This company has been repairing my roof and others in my complex for a few weeks. They are loud, rude, dirty, and have no regard for peoples property. Showing up and yelling to each other, moving their dirty truck all around and marking up the pavement, leaving debris and even long roofing nails in my backyard as well as in the main driveway. I even noticed to cracks in my bathroom skylight which is completely unacceptable. I work in a large industry and come across many people with whom I will definitely my horrible experience with your company. I have spoken to a few of my neighbors and they agree that this company is the worst.

Elizabeth Reed

2020-05

Wow, what an amazing company! Called for an estimate at 9am,Proj. Mgr. was here at 10:30, viewed the job, quoted and said, "he can have a crew here today at 12:40" which they were, roof repair completed at 4pm... Love It!!!

Brady Poppelreiter

2021-05

The crew had their truck parking in an alley blocking parking spots. When asked if they could move their work truck for a minute to move the blocked cars they said, "No". They proceeded to say, "if you have an issue with that you can call the number on the side of the truck". We called and nobody answered, so I am leaving this review.

Jenevieve Lane

2022-05

Absolutely amazing. They were able to answer all my questions and get the job done in a timely fashion. Would highly recommend using them!Services: Roof repair, Roof installation

Chris Weiner

2020-05

Awesome company with an amazing staff. Super easy to work with. Would highly recommend for all your roofing needs.

Nathan McNamara

2016-05

Awesome, very easy to work with. Well worth the $. They are very busy so some of the communication was not the best but would use them again.

Terry M.

2018-05

Roof king diagnosed our roof problem, removed all old roofing materials and replaced areas that needed to be fixed. All new roofing materials matched the existing undisturbed areas.

Caryn Leventhal

2016-05

Very trustworthy! I run a General Contracting company and they are my #1 roofing subcontractor.

Charlene Becnel

2020-05

They were so nice to repair my roof for me. I would recommend them any day

Frieder Hofmann

2018-05

Had a leak. Roof King fixed it expertly and in a timely manner Let the rain come.

Mega Blue

2020-05

Quality and diligent roofers these guy know what there doing and they keep the jobsite clean I love there production

Papa Bear P

2022-05

Don't know yep I haven't had an appointment with roof King yet. Papa bear said it

Uj Mr

2023-05

did a very nice job.Service: Roof installation

Tino Garcia

2019-05

They do a good job

Anthony Muldrow

2020-05

Great quality 👍