The Home Depot

xlxcrossing (xlxcrossing)

2023-12

This location is so much better than Santa Cruz, stock is better, more organized less busy and the employees give great customer service as opposed to SC most of them are just stretched thin or straight up don't care and walk around talking to each other. Special shout-out to the equipment rental employees. I called recently to rent a carpet cleaner and they kindly informed me of a cheaper car cleaning vacuum washer I could rent that was better for the job. This is the kind of customer service that saves me time and money. Thank you.

Frederick giggy

2024-04

Always have all the supplies I need and tools. prices are desent if it weren't for the customer service again I would of given them 5. Oh well good customer service is hard to find these days.

Roman Rios

2023-12

As I have said before, in other reviews, this is the Mecca of all shores, you name it, they got it if you're in construction or working on your house, just about anything you need is here. Except for food and groceries, I've spent so much money here. I feel like I'm sponsoring the racing team.

Jeffrey Lopez

2024-01

So disappointed. We drove 35 minutes just to buy the items that it said 3 more available on this store location. But it happened no more available. Waste of time and gas

Norio Valdos

2024-01

Second time I come to purchase a tool box last time I waited 20 mins for it and had to leave now I been here another 20 mins that’s 40 mins of my time

H2O_ G4Gamers

2023-10

So Home Depot is amazing. So I made a mistake of measuring because I’m tryna make a book shelf top to hold my tv and the bottom first as you can see the picture idk if it will be upload because my side was glitching weird. But either way I went back there again I ask a guy who standing outside who works at Home Depot saying hey I feel like there was a mistake the cutting board was wrong cut of the length and width is there any possible way to fix this he said yeah it’s for free just go to lumber they’ll take care of you . Went inside went to lumber side less than 5 mins an employee came up ask us there’s anything we could assist you with. Amazing I tell you this amazing job Home Depot employees should be getting raises but they helped me then checkout. I told the guy hey I paid for this board last night basically but board was wrong I was gonna just walk out because I didn’t have to pay but I told him I already paid for it I could show you my bank statement but yeah the security guard professional. After all this was my experience guys please do not give them issues just relax take a breather and explain what’s going on because they don’t know what happen we are all humans so we shouldn’t give someone their day a bad time instead a good time easy day . Gooooooo Home Depot!

Jayden Gallegos

2024-01

Pretty good place. Have everything you ever need and are pretty nice

tanya marquez

2023-07

Im mean ,nothing need be said,JUST LOOK!

Raymond Mutsen

2023-09

We have been in quite often lately cuz im helping her re do her 2 bathrooms...we found ourselves in paint the other evening and a young man by the name if Alex was Happy to help...this dude even put up with my lame humor and verses us on spray paint finishes.Been in twice since and each time Alex has recognized us and offered friendly "wassups"Somebody should be headhunting this guy because hes gonna be worth a million dollars in no time...yeah, great service and thank you

Johnna Bell

2023-12

You can not use tap to pay - gets me every time! Nice, friendly staff

Jeff G

2023-06

The staff is not very helpful at this homedepot but the worst part is the guy that walks around asking if customers will do a survey. That guy has harassed me half a dozen times. He is exceptionally rude and will not take "no thank you" for an answer. Well here is your review: Your store is awful, and that is mainly because of you.

Maria Luna

2023-11

Bought a mini refrigerator had to go and exchange it because it didn’t work and had a dent. After a while I mean a long while the cashier from customer service told me just take it.

Frank Damato

2023-11

Buying yard plants, garden dept better stocked than I've seen in years, and good prices, bought 5 plants, going back for more..

Michael Briones

2024-04

How do I put it? Oh yeah you've been to one you've been to to them all.

holly bennyhoff

2023-07

Bought some pruning shears at a reasonable price. Went looking for gardening gloves but they were too expensive and all had a cancer warning label.

Karen Moore

2023-05

I like there is huge variety. Not approached much asking if you need help, at least in some stores. You have to go hunt them down, break up their chatty chat, **But the main reason I go there instead of another hardware store, is because they let you bring in your dog. Mine is a good girl and likes to go where I go instead of being in the car, waiting for my return.

Razzle Dazzle

2024-04

I would like to work in the building I designed.

Sal Delgado

2021-05

I love Home Depot it got four stars due to some employees have absolutely no common household knowledge. I always get exceptional help from the seasoned employees. The younger ones usually have very little to No knowledge of anything and seem to be annoyed when you ask them for help. Seems as if their there for a paycheck only. Truth be told I try and not even look at the employees for help.

Llylyn Throop

2022-05

I rarely get the help I need because no one knows where or what I'm talking about, may be cause there's more then 1 location for the same thing if it can go in different depts, and honestly someone needs to care for the plants in the garden section better too... and don't get me started on their inventory issues

Paul

2023-05

Not enough people working there had to get up on the second shelf and get down the kitchen cabinets by myself very difficult wasn't sure if I was going to be able to handle it myself no help available $300 purchase probably won't be back

Mike Finneran

2022-05

Another Home Depot a little larger than my local one in Soquel. A little more of the same stuff. Friendly if over worked staff if you can find one of them. Overall, a good place.It's still good but with more masks, a little more distance and of course higher prices.

Heather S

2018-05

Not only was my return cashier so polite but she somehow made in behind me disappear when I realized I left my I'd in the car. I came back and there was no wait quite nice. She then knew the right aisle to purchase the tarp I was asked to get. It's quite nice to see cashier's that are accurately familiar with thier store. They are great assets to have.

Cam Primavera

2022-05

I just wanted to give a shout out to Reyes who helped me out last night just before closing time. He was extremely helpful and is a true asset to your company. If you are in management at the Watsonville location, please make sure and commend Reyes for his excellent work ethic.

Ken Morrison

2019-05

Went early in the morning to get some replacement lights. Whomever stocked the shelves stuffed the bulb tubes so tightly, they couldn't be removed without assistance. Found someone after a few minutes if searching and he too had trouble removing the products. Checkout process is really fast now with each register now capable of doing self checkout.

Greg Gatwood

2021-05

Often they have most of what you need. To save money and improve service they really should disconnect their phone system. It's certainly of no use to clients. The employees could then free up their time for other tasks. Should you have a question about a product, an employee might be able to read a label for you.

Sylvia

2020-05

Please when you go to home do have your list ready and don't expect any help from the youngsters as they all hang out together. Worst customer service ever, the clerk was on her phone on a personal call. So, I told her to cancel the transaction and left the store. WORST CUSTOMER SERVICE EVER DON'T WASTE YOUR TIME IN HOME DEPOT. Go to the home depot in Capitola instead everyone is super friendly and helpful.

J

2021-05

Hiya yall,Just wanted to take some time and give a shoutout to the plumbing department at this Home Depot. Very knowledgeable group of men and women. I always leave satisfied! I wanna single out George who always goes above and beyond to help me with my house's never ending plumbing needs. Always has a smile on his face and a go get em attitude. Thank you all so much. Hope to be there soon for a new shower head health permitting.

Aaron Oreb

2023-05

This place will not warrantee any of their tools or gas powered products. Horrible customer tools from somewhere like pro build or big Creek lumber.

Ryan Osland

2023-05

I have to edit my review, the customer service here is next to none. Yes they have a good selection of products but most of the time it will be out of stock due to poor management. They have a few good employees but the majority are zombies.

Islandvoyager

2020-05

Worst Home Depot I have ever been in. The young gals spend more time on their cell phones or talking to the young guys in the store. They seem to get annoyed when you bother them for help. The isles are clogged with stuff so very difficult to navigate a shopping cart. Forget about loading help, nowhere to be found when needed. The panel saw has a blade that has not been changed since the turn of the century. Rather go to Ace or a local lumber yard. Update! Had to go back yesterday (Nov. 2). Asked three times for help at the panel saw, Associate finally showed up with a real attitude. Pushed the plywood so fast through the saw the edges were all splintered. Never said a word to me even though I said thank you twice to him. I am now going to do all the shopping I can for hardware and tools on Amazon. This Home Depot is the pits.