Total Roofing & Restoration

Steve Lanning

2024-03

We had Mariano and his crew come to replace our entire roof. We have a semi-large roof and they got it all done in one day and did an EXCELLENT job. Mariano stayed in touch with me from start to finish, made the process easy to understand and work with. He went above and beyond for me and I can't thank him and Total Roofing enough. It was an absolute pleasure working with Mariano and his crew. We had zero issues during the process and couldn't be happier.

Kirsten

2023-10

I had a good experience working with Total Roofing. They were timely and told me when things were going to change or when they were on track. They cleaned up great and they honored my price for months when things were unknown. I only had difficulty with 1 thing- after 1 month we had an inspector tell us the attic heat was too hot and ventilation had to be addressed. Total Roofing does not validate attic heat or ventilation requirements. I learned they are not certified to do so but they were more than willing to get me an estimate and research a fix. We will still use them in the future.

Cliff Smith

2018-05

Andy did an outstanding job handling everything with my insurance company and contractor to give me a new house top to bottom on the outside. I highly recommend Total Roofing and Andy for all your roofing and other major home improvement upgrades.

W Marvin

2023-05

Thought they were trustworthy. I fully paid my bill on time for all work. I just got notice of intent (from the supplier) to file a lien against my home because Total Roofing did not pay them for the materials. Total is "sorting it out" but the supplier informed me that they haven't made any payments since Oct. Now I may need a lawyer, even though I paid my bill.Service: Roof repair for storm & wind damage

DM

2023-10

Despite knowing it's a violation of state law, they still demand a 50% deposit be paid (and not held in trust but collected) in advance of material being delivered. Even if we ignore sb38 which passed over 12 years ago, their contract would be in violation of the Colorado consumer protection act. These guys are instance scammers that tried to coach me what to say to my insurance company. They even put on their contract they intend to violate PPRBD code and install shingles on a flat roof then have the audacity to say they won't warranty leaking from their gross negligence .What they didn't know is I deal with contractual and insurance law, and I know from experience what they were asking me to do and say is blatant fraud.Not even tip-toeing the line of legality to get their business.

Felicity Smedra

2023-05

We were very pleased with the work completed by Total Roofing. Cory was our first contact, he walked us through the entire process, and it flowed as he had described. He went out of his way to make sure we were happy with the work, and interacted smoothly with our insurance adjustor. The roofers did a great job, very professional and respectful. We would not hesitate to recommend them!!Service: Roof repair

Brittany Kruse

2024-01

Left my house looking like this after they replaced the roof and then it caused these leaks.

Alex Arellano

2023-11

Called twice in two weeks, they took my info each time, then no call back at all to schedule an aptm. Just unresponsive and unprofessional. The next company scheduled me on the first call and was at my home in 3 days.

Becca Stevens

2023-05

I’ve been trying since last year to get a quote on my attic insulated. Jon has been to my house twice, talked about roof insulation twice, never got a quote. Takes about my deck because I had no idea you guys do decks. Said I would have a quote with an email by 3:30 Friday. Still nothing. Absolutely the worst experience I’ve ever had. Throwing money away and good paying customers. What a joke. I have text messages of this man just ignoring my messages since Jan 2021. I would not have someone like that representing my company.

Greg Von berg

2023-05

Total roofing came highly recommended from a contractor friend of mine. They were polite and efficient while scheduling an appointment, but after that, things broke down. I cleared my calendar for the block of time specified by the scheduler and they no showed. No call...no text...nothing. oh well, I have moved on to a different roofer. Hopefully they will get it right.

Ward Alcorn

2019-05

I was late to get insurance repairs done on my rental house. I had one year to complete the repairs and I was down to the last 30 days before I started to looking for a contractor. After seeing some ads I contacted Total Roofing. I was really expecting them to tell me I had to wait since there are so many houses with hail damage in the Colorado Springs area. The Total Roofing foreman I talked to check their schedule and said he could meet my deadline. I was a little skeptical, but since I didn't really have much choice, I agree to go with Total Roofing. I was pleasantly surprised when the job got done exactly as I was told. Note that the work was more than just roofing. It included paint, screens, and the mail box. The work was very professionally done and ahead of my insurance deadline. The Total Roofing foreman was very good about keeping on contact and making sure I was informed about the progress. I'm very happy with the work and service I got from Total Roofing and can whole heartily recommend them for any roofing and/or repair project. Thanks Total Roofing.

Erin Lapioli

2019-05

My husband and I left a 1 star review due to many problems that we experienced through Total Roofing towards an uncompleted job. The company sent out their inspector and had to fix a couple things before our roof could pass inspection. The inspector mentioned that he had heard around the office that a negative review had been left about our experience with Total Roofing. He mentioned that he had been asked if we could change our negative review, or at least improve it because of his service. I told him that even though his service was great, the overall service from the company would not change our review. Since then, my husband has been receiving countless e-mails from Total Roofing asking us to change our review or to give a better review. Today, May 1, we received a Thank You card in the mail from the President/CEO of Total Roofing, who has yet to return a phone call. Phone calls have been ignored by him and Adam, the Vice President. Thank you for what? For a horrible experience through Total Roofing? If you would like us to change our review, return a phone call, which should have been done in the first place. Don't speak and use your employees to try and fix a problem that he wasn't involved in.

Eric Huls

2022-05

I originally had total roofing at 5 stars as my original experience was great with them. However 3 years after having my roof installed I found 2 leaks which would be covered by the warranty. It has been like pulling teeth to get any communication at what is going on. Have had multiple appointments some of which they didn't show up for and I received no phone call to reschedule. Have been promised phone calls back which I have not received. Overall a very bad experience. After 3 weeks of dealing with them I still have no answer as to when it will be fixed. I will continue to update this post as I have more dealings with total roofing.Update- 3 stars from 1. Adam one of the VPs of total roofing came out with another person to figure out what was going on with my leak. They repaired where they think the leaks are. And made plans around getting the drywall fixed that had been damaged from the leak. Adam and the other gentleman (can't remember his name) where what I was expecting from my first dealings when they installed the roof, professional, thorough and made sure to communicate with me what was happening. I will update again when the drywall repair has been done. If only that had happened for the first 3 weeks of dealing with the issue.

Michael Dachel

2023-05

Total roofing put a roof on my house in 2015, they had to return twice to fix leaks, had to paint the inside of my house where the leaks were. They have water directed towards the house on the roof. I found that out this year when I called my insurance agent to look at water damage and mold. Do not use this company, you will have nothing but problems.

Jessica Patterson

2020-05

If I could leave zero stars I would. Unfortunately, we decided to use Total Roofing to complete an insurance claim for hail damage last year. From the onset, there was poor communication, delays and wrong information. The crew's cleanup was horrendous and we were finding nails and debris all over our backyard for several days. The gutter company they used came out and installed white gutters, even though we had chosen brown ones, and it was almost a full month before they were able to remedy the situation and install the correct gutters.Added to all of that, our roof then FAILED INSPECTION because it was missing crucial flashing where the garage roof meets the house. This inspection was in May, and Total Roofing never notified us that the roofing inspection had failed and they needed to come out and make repairs for it to pass inspection! It is July now, and it was by a stroke of luck I got on the Pikes Peak Building Department's website and saw the permit for our roof was still open and had failed inspection. WE HAD TO CONTACT THEM about it, and they were clueless about what was going on. When my husband called to ask about the failed inspection, we were told they would contact us to schedule the repairs.This is the kind of shoddy service and work that gets a contractor's license pulled, and rightfully so. When you hire a "professional" you expect them to know what they are doing, and do it correctly. This has certainly not been our experience with Total Roofing.Only use Total Roofing if you want hours of frustration, incompetent work and a complete lack of communication; all to end up 6 months later with a roof that still isn't complete.

Mike Ferguson

2018-05

We are very pleased with the multi-faceted job that Total Roofing did for us – the place looks great! Our home had received considerable hail damage not only to the roof but also to the shutters, screens, garage door, gutters, downspouts, fascia, and porch cover. Nate Sheer conscientiously handled everything for us - from the initial estimate, to managing each phase of the repairs, to responding to any questions we had along the way. Congrats on a job well-done!

katastrophy

2019-05

Total Roofing- A company that considers a poor job as done and I mean "forgot" to repair the siding on one SIDE of the house. And when called to finish the job and get it right, the company has not responded in 6 months. Is that the company you want to use?We bought a house, but we couldn't move in until the owner had fixed the siding. Total Roofing was contracted to fix the siding. It took them 6 weeks to finally "finish it" and we moved in. When my husband was able to moved around a little better ( he had a fracture on his leg), he discovered that 1 side of the house still had a lot of hail damage. We called Total Roofing and the same thing happened to us as to others, Adam, the project manager would say a date when the people would be here to finish it or the secretary would give us the number of the person that is supposed to come out, but no one shows up. They also say that they will call us back but they don't. How long does it take to repair a job done very poorly?According to Total Roofing the siding of my house was completely repaired a little over 6 months ago, except that they missed the siding on one side of the house. It has been 6 months and despite our many calls, they still have not fixed the siding of that wall. Our house is on Campground Dr. so unfortunately we are real clients

Parks Masters

2020-05

Wow... Can't remember the last time I had such a good experience with a contractor.I was in the process of closing on my house, and some potential roof damage came up on the inspection report. I spoke with Lee and asked if he could get out quickly and give me an estimate on a repair job. He came out the next day (during holiday season), inspected the roof, and said it was normal wear and tear and didn't need a repair... Furthermore he offered to write me a certificate detailing the condition of the roof free of charge. I got the certificate from Tony a couple hours later.I'm pretty confident most roofers would have tried to replace my entire roof or at least charge me for the visit. I really appreciate this company's honesty and would go straight to them if I had any other roofing issues.Thank you guys, you really helped my closing process go smoothly!

Teri Alcorn

2021-05

Total Roofing replaced three separate roofing systems at Sunrise Church after severe hail damage. They were knowledgeable, professional and reasonably priced. Easy to work with as well. They listened and responded during installation and at the end. I was so pleased I had them do the roof on my own home when it needed it. I would recommend them again.

Dina

2020-05

Total Roofing were the best company to work with. A pleasant surprise these days. Our consultation went very professional and informative. and helpful. The work was completed on a timely manner.I will use them again when the time comes. Very reasonable prices.

robert smith

2019-05

From day one, meeting with Nate, he assured us of what was needed and an anticipated timeframe. He also helped us not only get our roof and gutters replaced, he informed us that Total Roofing is just that “Total” Due to the hail damage to the siding and paint, he got us set up with work to repair some soffit and trim boards as well as some paint.The roofing crew was outstanding and very polite and very efficient. I was amazed how early they arrived and how late they stayed.From tear down to cleanup, this job went so very well. Thanks to Nate and the crew.Total invoice my insurance and helped assure quick completion and settlement of our insurance claim.Again, thanks to all who worked on our home. I highly recommend this company!

Hilda Miller

2019-05

I wasn't going to give 1star feedback with Total Roofing until today. Tony installed my roof two years ago. Prior to that the roof was 17 yrs old before total roofing replaced it. Few months back after Total Roofing install our roof, the laundry area was leaking and they have to come twice because they can't figure out where the leaked from. Yesterday, we had hail storm and our living room was leaking. I don't understand why, they just replaced it 2 yrs ago. Our neighbor replaced their roof with other company 5 yrs ago did not leak. I will never used or recommend total roofing to anyone. They did not meet my expectation.

Shannon Liska

2017-05

Over a decade ago, Total Roofing did my house's roof and all was done well, then I foolishly went with another company a few yrs ago and had some issues but eventually got it worked out. I called Matt at Total Roofing last week to see if my roof needed repair/replacement after the horrible wind we had last months. Matt came out the other day and checked my roof, he said all was fine now and I didn't need any repair or replacement. I really appreciate his excellent service and honesty and I will be calling Total Roofing when I do need my roof repaired/replaced. Thanks!

Stacy Matlock

2021-05

Scott from Total Roofing quickly responded to our request for a non-emergency repair to our roof. We just had an inspection done on our house that we are selling, and there was a small portion of the roof that needed to be fixed. Scott was very polite and professional, completing the repair on the same day, and he even inspected the roof and provided a 5 year certification on the roof! I would highly recommend Total Roofing to anyone that needs a roof repair!

Jeff Ward

2020-05

Very shady. Don’t trust Total Roofing. Never cleaned up all of their trash & debris. Continually tried to get more money out my insurance company. Tried to get over $18,000.00 for a basic roof replacement only worth about $9,000.00. When we finally put a stop to their attempts to gouge the insurance company, they told us they had a right to ALL the money the insurance company was willing to pay even if there were other damages besides the roof included in the insurance adjusters estimate. I will never use or recommend them again!

TruthSeeker Forever

2021-05

This is the best company I have ever had the Pleasure of hiring to complete my home repair. They came out very promptly when I called with a leak, fixed the leak same day. Then completed the roof installation. I could have never been happier with the work that was completed. Awesome company. I highly recommend them A++Service: Roof installation

Marc Miller

2019-05

Total Roofing did a complete restoration on my house after last summer devastating hail storms. Joe Roy worked very closely with me in every step of the way. Was responsive, courteous, respectful, knowledgeable, and ultimately patient; answering any and all questions. Even though the company was EXTREMELY busy due to the storms I never felt as though I was forgotten. Joe Roy and his team took great care of us.

Angela Range

2017-05

I am living in Colorado Springs for 20 years now and had to get my roof replaced several times. The last few times was with Total Roofing and it was by far the best company ever. I recommended them to all my friends and if I ever need another roof this is the only company I will consider! After the windstorms the last couple days they came out immediately again to check if there was damage to my new roof. Thanks Total Roofing and a special Thanks to Adam Fox.

Abigail Hoshall

2019-05

Total Roofing came out after we felt we were being ripped off by Divine Roofing attempting to charge us 750 for MINOR repairs and a roof certification. Total Roofing responded extremely quickly, came out and thoroughly inspected outside and inside of our roof and were able to give us a complimentary five year roof inspection. Use these awesome guys if you need a roof certification!

Eileen Simmons

2020-05

Dave Cox & Will Duncan did an outstanding job with my flat roof just before the big October snow storm. They finished on Saturday & the snow rolled in on Sunday. Not a drop of water could be found in my kitchen where during previous storms containers were set around to collect the drips. The site was kept neat & organized during the 5 day project. I appreciate all the hard work they did. Thanks for a job well done just in the nick of time.