Pacific Air Conditioning & Sheet Metal, LLC

jan sabo

2024-04

I made an appointment for today and waited during the time frame. No one showed or called. Last message I got was a confirmation text. Tried calling several times. Vm full. Same thing happened last week with a neighbor.

Scott MacMillan

2023-05

As challenges roll out on island, timing: scheduling and hoping it lines up on tight time lines, Drake came out to price, pivoted on the project and nailed the job on timelines and quality.. very very happy with the system and LOVING the new split system as promised and delivered!

G M

2023-05

We had a great experience with Pacific when they installed 3 mini splits in our condo. Andrea was awesome throughout the process because of her quick responsiveness and especially because she was able to get it done before I had to go off island on short notice especially considering they were temporarily down an employee. Big mahalo to Andrea and installers Brian and Lawaia who were great as well. We are happily enjoying our cool temps!Service: Install AC

Tom Staubitser

2022-05

I contacted Pacific Air Conditioning to get an estimate for a ductless AC system. The office scheduled a technician to come by and I had the estimate the next day. My units had to be ordered and when they arrived Andrea called me to set up a date for the installation. I appreciate that she kept me informed on the status of my order and promptly addressed any concerns I had. Jeremy and Brian did the installation and made sure it was to my satisfaction. They were prompt, professional and thorough. It was a pleasure working with PAC.Services: Installation, Ductless heating & A/C services

Glyn Davies

2022-05

I have been a general contractor on the mainland for 30 years and understand the issues that you can have here on the island. I got 3 quotes for my mini split install. I originally booked with another company but because of a lack of confidence with their ability to install during my time on the island I cancelled and decided to go with Pacific. Andrea at Pacific is a rock star and did everything right. The installers were friendly and professional and the install was done on time. I wish all trades we work with are more like Pacific. Thanks again for quality install and service.Service: Installation

Buddah

2023-05

Andrea, Lawai'a, and Drake were all extremely helpful! Our central AC died and they were able to replace the existing system with a new larger system (properly designed for the size of our house), and get us back up and going in no time! Highly recommended!Services: A/C system maintenance, A/C system repair, Installation, Thermostat repair, Install AC

thomas parr

2023-05

Service was done and found small leak . Tech added sealer and refrigerant as needed. Works well so far. I felt service charge was high and after talking with Andrea came to a mutual settlement. She graciously adjusted bill and I promptly paid the bill. Thank you Andrea for being patient.Service: A/C system repair

Leah Block

2022-05

TERRIBLE!! This company was the biggest headache I’ve EVER dealt with and will flat out LIE on there customers! I had them come for my AC unit to fix.When the worker (Brandon) came he acted completely unprofessional and inappropriate. I left him alone briefly mostly watching him the whole time. Towards the end of the visit I noticed him standing on the bed did not realize why figured there was a reason. He went outside to the back after he “supposedly” fixed our AC and I noticed it started glitching shutting on and off. When he came back in I asked if that was a normal thing or if he was doing something in the back. He completely brushed over my question stating “it was fine.”After he left the house the AC unit almost immediately started glitching again shutting on and off changing temps. I called my landlord to let him know immediately something wasn’t right what it was doing and that it had happened while the worker was here. I then noticed tiny scraps of wood from the bored i use to step on my bed on the floor and felt the bored was completely unstable and knew immediately he somehow stepping on the ledge had broke the bed. My fiancé got home and immediately noticed the bed plus an abnormal wire sticking out of the AC unit seeing it was not properly put back together. The landlord was told we sent pics and the company said they would be back to fix these issues. We were given a date for them to come. We waited almost a month as after a week our AC unit didn’t even work and had no cold air coming out.My fiancé took off a day of work for these guys to show back up as they promised they were coming that day and would make things right. No show. We called and the boss (Mike )was denying to come back PERIOD because we had addressed that they broke the bed. He then said his tech told him another story and completely wasn’t hearing me THE CUSTOMER.They lied over the bed, the AC being fixed, that they were coming back and then the day of REFUSED to show up to fix our AC that was never fixed to begin with.It was infuriating and I recommend ANYBODY but them as they had no ethics, morals and were completely disrespectful a waste of money and a waste of time!Service: A/C system repair

Marco P. Molina

2022-05

I took a day off & waited for the service tech to show up & only to be told by Mike the service tech is not coming (I had to call to find this out). Basically, I was told they will not come back to rectify the issue. The AC wasn't fixed on the first visit. Brandon recharged the the AC & put 2 lbs of refrigerant & said there's no leak. Two weeks later the AC was blowing warm air. Also, when Brandon put back the cover for the wall mount air handler he didn't secure the wire properly & the wire is sticking outside the cover & it's getting caught by the vane when it opens. I will not recommend this company to anybody.Services: A/C system maintenance, A/C system repair

Cassie Lopez

2019-05

Great customer service and affordable. My 93 year old dad lives in Wailuku and I live on Oahu and his A/C unit was acting up, so I had to coordinate and schedule everything remotely. Pacific air conditioning guys were so sweet and helpful and repaired my dad's AC. So happy we didn't have to replace the whole thing.

Paul Hiranaga

2022-05

PacAir has always been a reliable contractor that has taken care of my AC needs since they took over JECO, which has been a number of years. Michael and Jeremy always do a great job!Service: A/C system repair

Bruce Smith

2019-05

Highly recommend these guys. We called to have our split AC units serviced and tuned up. Brad did a good job of showing us what we can do to keep our units running smooth. Our units run like brand new again.

Timothy Samples

2022-05

There's many AC companies out there and very few are truly responsive, professional, and understanding! Way to Go Pacific Air! - Tim, MauiService: Installation

John Rozmeski

2016-05

Best Air Conditioning company on Maui !! Dont use any one else.