SERVPRO of Coeur d'Alene

Teresa Sanborn

2024-04

Thank you, to everyone at Servpro that worked on our rental water damage. Very thankful for the fast response after the 1st call. Very helpful keeping in contact with my insurance on every additional decisions for okays, and keeping me informed. Very professional and pleasant to have in our home. I had no worries on the workmanship that was done, and the follow thru from start to finish.Thank you again!

Robert Smith

2024-05

The people at servpro bent over backwards to help us get our kitchen back in order. The lady's in the front office were very helpful and very much a pleasure to work with. Brian the project manager helped us through some difficult times. He was very patient with our just showing up to ask questions. The workers went above and beyond to put our kitchen back together. I would use them in a heart beat again. Top notch company. They even helped us with our insurance struggles. Koodos to all that helped. Top to bottom.

Terrie Harsh

2023-10

Cindy and her crew were amazing. They took so much stress off me and my family. I can't thank them enough. I'm so grateful. What took them a week would have taken us over a month.Service: Fire damage cleanup & repair

Karri Benson

2024-04

I cannot possibly express enough gratitude to Jonathan A and Danny for their extremely prompt response to my disaster today! I called Servpro in a panic at the end of the day when I discovered my RV had been flooding water, for God knows how long. When I called, Grace contacted these guys within 30 mins, and they just happened to be in my area, on their way home and they came out with all their tools to help me. They stayed until almost 9PM to start repairing the damage. I cannot tell u how panicked I was and how they put my mind at ease. I would highly recommend these guys any day!!!

Angie Brainard

2024-04

If I could give a negative 0 star I would. Absolutely horrible company. Their commercial on TV, "ServPro, like it never even happened". What a JOKE. Called them for a flooded rental. Their crew came and gutted the master bedroom and bathroom and laundry area. They left the access door open outside which allowed all the neighborhood stray cats under our house and ultimately into our house through the open floor joists. They have peed and sprayed and that and the mold smell are awful. It's been 8 weeks and after having to reach out to them weekly for updates that aren't ever truthful, we have given up. Brian is an absolute unprofessional uncaring name calling imbeciles. He does not care at all about his customers. He has a excuse for everything. His most recent one was "Lady, we have 100s of homes that we are working on due to the cold snap and pipes breaking and flooding, you are not a priority ". On top of that his "man" Rigo gave our insurance company a bid for $40k+ for repairs AFTER our insurance already paid out $13k to them for gutting our house. $40k for two rooms!!! We didn't even pay that for the house and complete remodel two years ago!! Absolutely insane crooks who care nothing about you and everything about the money. I happen to own a VERY busy salon here in town and see up to 15 people a day, local people who live here in our community.. guess what they are going to hear about, all of them, everyday for the next year!

Olesya Novik

2024-02

Brian has been incredibly helpful to us several times at this point; an amazing experience each and every time we reach out to him for help. Couldn't be more thankful for all of your responsiveness, fast action, competency, and kindness when we were dealing with some pretty severe circumstances both after the last hail storm here in the area, and then severe weather this winter when our pipe burst. Sincerest gratitude to you guys; thank you for being there to help!

Brad Sonntag

2024-03

I am very thankful for Servpro. We had a big flood in our house , and within hours they got it under control. All of the employees were polite and professional. I want to give special thanks to Brian in restoration. You went way out of your way for us. I can't thank you enough!

Kathleen Pearl

2024-02

Servpro have some good people working for them, Molly Branch was exceptional. She was professional, caring, did what she said she would do, arrived on time, was communicative with me, did thorough work and detailed minded and I felt heard. I am so grateful her work and as a person.

Stan Groves

2024-03

4 Stars PLUS!!! If I could give Servpro a 4.75 Star Rating I would. Just before Christmas of 2023 we had a water line break on our main floor. I got home late in the afternoon to sound of water rushing and the site that no one wants to see, water everywhere! After getting the water shut off and several bath towels thrown around, we called Servpro and within an hour the troops arrived. These guys don't mess around! We have never been through a situation like this before and their team explained how the process was going to work and what we could expect. That helped ease our minds AND THEN the demo work began. Seriously, the Servpro Crew immediately began evacuating water, removing baseboard trim, flooring, cabinets, etc. Honestly, it was pretty impressive how seamless their crew was able to remove damaged items without causing more damage. Not only would I HIGHLY RECOMMEND Servpro but I would especially like to thank Jacob, Cole, Travis, Colby, Danny and Ryan for being very professional and thorough with their work. This was no small issue and it took over a week for things to get removed and the drying out to get completed. This crew always made sure that we knew what was going to happen each day, if there was an issue they would check with us on how it should be handled (along with their recommendation) and then at the end of the day they would let us know what equipment they were leaving, why and what time they would arrive in the morning. Always on time and true professionalism.So, why not 5 stars? The ONLY reason why I didn't give them 5 stars is because there were some small nicks and scratches on our cabinets that happened during the demo that can't be repaired. The only reason why I even care is because we had just remodeled our home and all of our cabinets are brand new. At the end of the day, yes we are bummed out about he slight damage that happened and compared to how much work that Servpro completed and did do right, we understand that things could've been way worse. We are definitely impressed with Servpro and will recommend them to everyone who has to face unfortunate circumstances like this.Thanks again Servpro!!!

skyler farnsworth

2024-03

Jacob and Conner were awesome and were at the house within 2 hours of our call on a Saturday at like 6:30pm. Did great work and explained everything and very knowledgeable. Give these guys a raise!

Dawn Fisher

2024-01

Oh my goodness, my team was amazing! Cindy, Deb, Johnathan, Bella, Thomas, and Jasmine did an amazing job safely packing and protecting all my belongings. They were efficient and worked as team to load and unload my belongings. Wish I could give them 10 GOLD stars! In my book is what is called for in this case. They were wonderful and will share with all I know! Thank you all sooooo much. Friends forever, Dawn

Kara Cuzzetto

2024-04

We came home to a flooded home and Ian came to our rescue. He was knowledgeable and friendly. He mentored his coworker like a pro. I would recommend this company to friends and family.

Joe Lykins

2023-12

Danny and Colby did a great job assessing the water damage and keeping us posted as to the process. Servpro offers help with other things we weren't aware of, too. A good company to work with.

porkwithrice

2024-01

Our experience with ServePro of CDA far surpassed our expectations in every way. When our bathroom flooded they had a crew to our house within hours. Everyone was professional and deeply knowledgeable in what was required to get our home back to normal. They also were a valuable resource in helping us to navigate the process with our insurance company. It was a huge relief knowing ServePro of CDA was there to make the profound mess we were dealing with as painless as possible.

Kate C

2024-01

Servpro and all of the team, especially Cole D. Were amazing to work with!My flooded work room was saved because of the immediate and knowledgeable response from this team!I highly recommend these folks for all of your water damage and restoration needs!

Ryan St Marie

2024-01

Worked with Michael, Brian and Tish. They were very professional and had great communication during the whole process. Highly recommend going with Servpro!

Josh Maravilla

2024-04

Colby and Jonathan were amazing to work with. Very professional and kept me informed during the whole process.

Marie Gregg

2024-03

Great business! Danny and Mariano did a fantastic job closing up everything today. Highly recommend!

Douglas Harsh

2023-10

Cindy was very communicative with us. We always knew what the crew was doing and what was coming next. The clean-up progressed quickly and efficiently. Any minor problems that occurred were handled well. If the crew had questions they came to us and they were always very polite. The quality of the work Cindy and her crew did made the fire tragedy less stressful. We are very satisfied.Service: Fire damage cleanup & repair

Kim Averett

2024-04

Danny and Jonathan A. With Service pro we're so fast and so helpful in getting things moved around and working hard and efficiently. I was very impressed!!

Jay Shepherd

2023-10

Wow so far there have been five different worker’s here at my house and everyone of them have been kind hardworking and professional.More important over everything else is that they are real and genuine.What a great company!!!Whatever training you are doing keep doing it.

Joshua

2023-10

We had a wonderful experience with Servpro. They worked out to figure out our needs and work with our insurance. They were all friendly and professional! Would definitely use them again

Margaret collings

2023-10

Cindy and her team were exceptional at what they do. From the first day, Cindy made us feel like everything was going to be OK and it was.! if you go through something as horrible as a fire, call Servpro because they were by far the kindest and professional people that could have come into our lives at that time. Thank you to Cindy and your entire team. I hope I never see you again.(😂),except for a drink!!!Margaret and Dana Collings

Allan Kyle

2023-12

Ricoat is partner came out Thanksgiving Eve worked all night to get things cleaned up very courteous and prompt and did a wonderful job we're very happy with Servpro

Regan

2023-08

The SERVPRO team did an excellent job helping us manage water damage in our home. Travis, Isaac, Thomas, Rigo and Luke were all polite, professional and tidy. They brought peace in a stressful situation. Would highly recommend!

Barbara Spaulding

2024-01

Ian and Elliot were very professional and courteous. Hard working and respectful young men. Thanks SERVPRO

Matt Chapman

2023-08

Hired them for insurance claim. White collar criminals. Strongly suggest not to trust Cindy or Brian. They will say everything you want to hear. Crooks and liars. The response they have to this criticism will be another lie. Maybe tads of truth but gross disgusting people. If you have questions about what happened feel free to reach out directly. Chapman Real Estate Spokane.Service: Fire damage cleanup & repair

Clint Bower

2024-01

Used ServPro twice. Both times they were prompt, professional and courteous. An excellent company to deal with.

Gregory Cooksey

2023-12

The team was fast and professional. I appreciated how they kept us informed at every step of the process The work they did was very neat and tidy Great job!

Russell Blakeley

2023-05

We had a hot water leak that did significant damage in two different areas of our home. The original Servpro team came quickly and stayed with us for over two weeks drying the house out. There were too many names to remember, but they were all very polite and professional, and worked hard. Then the actual repairs started and the carpentry teams did excellent work. Fernando and Rosa spent one long very cold evening in the garage repairing a wall there and then Mark and Caleb worked several days repairing the inside wall and the result is absolutely excellent. Sheena organized the entire operation and remained in constant contact with us, and was absolutely excellent through the entire process.Services: Water removal, Water damage-related cleanup & repair, Painting, Plumbing