Safelite AutoGlass

Ron Weekes

2024-04

Needed to have a rock chip repaired on my windshield. Never having had to have this done before I chose Safelite AutoGlass. What a mistake. Sure, they extracted the rock. But their so-called repair left the star pattern that I drove in with. They gave me an excuse that the result of their work was normal. I found out a couple of months later from another windshield repair shop that the star was still in my windshield because Safelite didn't have the proper equipment to repair my windshield. Do not take take your vehicle to Safelite AutoGlass. You have been warned.

Ben Danielson

2024-04

Would give zero stars if that was an option.My wife took her car here to fill a rock chip. In the process, the windshield cracked. That can happen. They quoted her $954 to replace it. She told them we have a high deductible, and asked about the cash price. The answer, $954.I don't think so.She came home upset. I went to safelite's website, and it quoted me $415.So you were going to rip my wife off for 539 more dollars?The following morning, I went in at their opening time, 8 am. I asked for the manager. Her attitude was very "oh well, these things happen". Didn't seem to care. Said the guy who helped her must've forgot to change to cash price,and when did I want to schedule the replacement?How about the day after never.Called around and got a better deal by almost 100 dollars and no malarkey at one of their competitors.Will never go to safelite again.

Country Tuff

2024-02

Unhappy with service, They are unorganized, i specifically explained my windshield with Vin matxh they still ordered wrong windshield after waiting a week for appt show up wait 30 min for appt to then be told we ordered wrong one , then Expecting me to wait another week as a business owner this was not feasible. Basically almost 3 weeks to get it done. Either this office is lacking a manager or safelight has horrible service.I went to Gary's and was done and out the door in 45.Won't recommend safelite

Sara Soini

2023-12

When I leased my Pathfinder I purchased Permaplate. Called Permaplate when my windshield got a crack. They helped me schedule with Safelite. All I had to do was drop off and pick up. It was super easy and convenient. The people there was pretty nice. My windshield seems great. No air pockets.

Country Folk4u

2024-02

Waiting a week to get in to be told they ordered wrong window after I clearly stated model number. Than said they would be able to see me next week. Bad customer service as well.

K

2023-10

I had an appointment for a windshield replacement recently and five stars start to finish!!! This facility is professional, courteous and prompt. I would highly recommend.

julie mcarthur

2023-09

Do not…I repeat do not get your windshield fixed here. We had a crack. They “fixed it”… the following week we took the truck to the car wash. GALLONS of water poured into our truck. MONTHS later we are still dealing with the electrical system getting fixed. Between the truck dealer, the warranty, insurance, and Safelite we are still trying to fix the electrical system. Whoever was supposed to seal the windshield … did not seal it. Whoever was supposed to check the work to be sure it was done did NOT check the work. Everyone was pleasant enough but save yourself this heartache.

Ron Robinson

2024-04

Great job on our windshield replacement. Dan provided great customer service.

Penni Aufderheide Keck

2023-06

I would say this is your best place to take your car to get a chip repair or a windshield replacement. They work with your insurance and they keep you informed of the details of your replacement. They make sure everything is the way it should be. Even calling days later to make sure that you're satisfied with your windshield replacement. They were pleasant and they didn't try to scam a female.

tommy Livingston (tom)

2023-04

Had a windshield replaced on my semi very quick very convenient. Very nice people definitely would say come here in get your windshield replaced in your semi. Had an issue with the windshield not sealing and it started to leak. They warrantee everything replace the windshield for free definitely would say these guys are the Way to go.

Aaron Allen

2024-01

Cannot call anyone at a store, AI robocalls only no matter what you select from the menu, it tells you to use the website and hangs up.

SaintSinner Bullyz

2023-04

Got a quote, paid upfront after making appointment. Dropped off car. Get a phone call an hour later saying the window gasket wasn't added in to quote because it's a special gasket. The tried to charge me extra to have one shipped in. Or just use one of there's. Being on a budget, I had to settle. Kinda irritated about it. Only vehicle we have atm so couldn't wait for gasket to show up.

Dewey Boatman

2023-04

Went in today to have my front windshield replaced. Awesome service. Told me it would take about 2 hours and it was done alot quicker. Very nice staff. Would recommend this place to anyone. Went there because my insurance is covered there and if I need help again will definitely be going back to them. If you need windows replaced I would recommend going here. First class business and employees

Kristina Rodriguez

2023-04

My tech Jeremy stayed in contact with me throughout the process. Plus gave me a heads up when he was almost done so I had plenty of time to get there. My windshield looks beautiful like I don't even have one. Recommend him all day long. Thanks againService: Auto windshield replacement

Robert Jenkins

2023-09

Outstanding and professional service start to finish. Dan, my technician is the best. Would easily recommend.

Monte Cangiamilla

2023-04

My input on Safelite is not very good. After driving 80 miles to get to the Safelite to have my windshield replaced, so a total of 160 miles round trip. After my 96 F250 Power Stroke was pulled into the shop, the installer informed me that he noticed a little rust around the windshield, and if he removed the windshield and found 25% or more of rust he wouldn't install the replacement windshield. And of course the old windshield isn't going back in, so my question well if you don't replace the windshield what am I supposed to do drive back to Fairfield with no windshield. I also told him I wouldn't hold anybody responsible if the new windshield was installed. At this point he flat refused to install the new windshield. So he backed my F250 out and no new windshield and back to Fairfield I went. What a wasted day and fuel for trying to get a windshield

Stephen Alger

2023-04

No way to physically contact anyone at this company. Their online booking site is worthless if you have anything, at all, out of the ordinary.Good news, there are a ton of good glass companies in Twin Falls. Just got off the phone with Fast Glass. They answered and have me setup for a repair tomorrow. Safelite indicated 1-2 weeks, at a minimum, and that was if they could get my windshield ordered - which they can't tell you until the day of your appointment.I can't speak to the service or people that work at this branch - because there is no way to actually contact them.

Lesley Coop

2022-04

I previously had a new gasket installed in Utah for my Semi, came to find out they did not install it correctly, first downpour and waterfalls inside my truck.This Safelite went above and beyond to fix the problem, Amanda and her associates so much determination, compassion and pride to do such excellent work, I feel very blessed they were there for me, great people. I would highly recommend this Safelite for all window and wiper needs. This now, is my Number One place for my window replacements whenever I’m in Twin Falls.Services: Auto windshield repair, Auto windshield leak repair

Kitten

2023-04

The tech was great! And they came out to house to fix window. But when I woke up the window was broken again and I was told to bad. It's not our fault so you have to pay for another one.

Riley stump

2022-04

Went to pick up my truck after having the windshield replaced. Didn't get off until after 5 so I paid over the phone and told them to leave the keys under the spare tire in the back. Went to pick up the truck and no keys anywhere. Needed the truck tomorrow and now I have to figure something else out. It also looked like they pulled on my tuner wire and I hope they didn't break anything by pulling on it.

Xeibbam Alums

2023-04

I don't usually review i'm very disappointed , I put my appointment in 2 weeks before gettinng my windshield replace . I called their customer service 1 week before my appointment making sure they actually have the windshield for my car give them the right info of my car and everything and they said yes they actually have it on stock and i'm pretty much ready to go . Now the day of my appointment have to wake up early, called in at my job and need to drive 4 hrs back and forth (Lived in a rural area) ,arrive at safelite 1hr before my appointment just to make sure again they actually have it . A Friendly worker there checked it and said yes they have it on stock but since they have to go on lunch (I understand that)i have to go back And i waited for an hour ,Went back to them . Now just when i thought everything was going good they told me they have the wrong part! . And need to go back again next week . I'm very disappointed and upset!! the inconvenience!! all i get is sorry , i did all my part properly.

Victor Valdez

2019-04

Amanda was a Rock Star ! The service was exceptional from the minute I walked in the door. I didn't have appointment but went in to ask them that if they had a cancellation, that I would take it. They checked and found that they had one. Well after going back and forth from my office to their shop a cpl of times ( because I couldn't find the correct truck keys )I finally found them and Amanda came and got my truck and they installed my new windshield. They were awesome thru the whole process ! Amanda and her sidekick came and dropped off my truck as well ! The Twin Falls Team Rocks !!!

Nate Youtzy

2023-04

Staff did a great job- replaced the windshield in a couple hours, and even managed to adjust the service I requested after the request had been processed. Well done.

Scott Garner

2020-04

I recommend Safelite AutoGlass for great customer service and friendly staff. We were driving home to Boise after the Thanksgiving holiday. While on the freeway a semi-truck kicked up a rock and it chipped our new windshield on a car we purchased just the month before. We felt sick about it the damaged glass. We happened to be stopping in Twin Falls to visit family and came across Safelite AutoGlass. We pulled in and they quickly fixed our rock chip and sent us on our way. The sick feeling we had about our new windshield being damaged melted away and we left very happy customers. The staff was very kind and good to work with. I plan to return for future windshield needs. Thank you Twin Falls Safelite!

Richan Bingham

2022-04

So disappointed. I have had Safelite take care of all of my glass needs for years. Most recently I paid them to fix a rock chip. When I saw it at the end of the day it was supposed to be fixed, I immediately called the technician to see if there was a mistake because it looked exactly the same as before. She assured me it had been fixed. Within a short amount of time it spread to a crack requiring windshield replacement. When I stopped by Safelite to show them the lady at the shop said it looked and felt like the rock chip hadn't been fixed. Safelite has been completely unhelpful, telling me it must be a new rock chip -- that's them calling me a liar. I am done doing business with them and will encourage anyone who asks to do the same.

Jaime Zapata

2021-04

Big shoutout to Safelite Twin Falls! A rock chipped the windshield while passing by the Twin Falls area in Idaho. We decided to stop by Safelite without an appointment, almost at closing time. You could see that they were busy, but they took our car anyway, fixed the windshield very fast, and sent us back on our way.Thank you Amanda and Curt. Very friendly people providing great service.

Rick “Buck” Henry

2020-04

You can schedule, cancel, and reschedule your vehicle to have glass replaced on line or by phone. Most times they can come to your home or place of employment to replace your glass. Very friendly staff. If you choose to wait for your vehicle, the waiting room could be updated and made a little nicer.

Emmie Lawrence

2023-04

just a warning to anyone considering using safelite for any issues with vehicles, DO NOT DO IT. i’m not even going to bother writing another detailed review. amanda will delete any and all negative reviews. just take my advice and do. not. support. this. business.

Do Good Deeds

2021-04

I consider myself to be very particular and I am always impressed when someone pays attention to details – Olivia at Safelite AutoGlass is one of those exemplary workers! Her installation was flawless, she has an eye for detail and goes above and beyond by taking time to address every need. She really seems to take a lot of pride in what she does and I appreciate her so much. Two thumbs up to Olivia!

Erica Urie

2014-04

I called today as a new potential customer. I have never had to get my windshield replaced before but had seen the commercial so I expected great customer service. I called the Twin Falls office & Pamela answered and explained what was owed with insurance & I just wanted a quote and she asked all this info then got upset with me when I said I was waiting to hear back from my insurance company before I scheduled. Pamela made me feel like I was wasting her time and she got argumentative with me at the thought that i wanted to compare places. I finally had to hang up on her because she was talking over me and being so rude. I DO NOT recommend this place to anyone.