New American Home Improvement

Elena Sova

2024-02

Would like highly recommend New American Home Improvement and their team.One of the key aspects that stood out to us was there punctuality. The efficiency and organization displayed by the crew were impressive, and they worked diligently to ensure the project stayed on track.What sets New Home Improvement apart is their commitment to customer satisfaction. So far they were very transparent and communicative, also have kept us informed about the progress and addressed any questions and concerns promptly.Furthermore, the cleanup after the roof replacement was thorough. The crew ensured that our property was left clean, with no debris or materials.Thank you again for your commitment to excellence, punctuality, and exceptional customer service.

Kassandra Reichold

2024-03

Marty and Aron were a pleasure to work with, they made the process smooth for us! We’re very happy with our new roof and gutters

Dawn Schar

2024-01

New American Home Improvement's Public Adjuster, Sam, worked closely with our insurance company regarding our insurance claim, which was seamless. Aron worked with the City to obtain the permits and provided great customer service the entire process and was very responsive. The subcontracted roof crew removed the old roof and replaced it with the new one, all in one day. The crew was great ~ On time, very professional, courteous and did a thorough clean up. Gutters were replaced within 2 weeks of the roof replacement. Our new roof looks great.

Lookin Good Turf & Snow Services LLC

2024-03

New American Home Improvement did a great job on replacing my roof and siding. Marty, Aron, and the rest of the team were great to work with. They made the process easy and painless. The project was completed quickly.

John Gritschke

2024-03

Had to have house resided after hailstorm (unable to match old damaged aluminum siding. NAHI was great to work with, from first contact with Marty through completion and final invoicing. They stripped and resided the entire house in one day and NAHI took care of all dealings with insurance company. Very happy and highly recommend!

Maureen Kugel

2024-02

Over a year ago we started looking for a company that would repair or replace our fascia, gutters and soffits on our house. Our builder used an unusual brand and we found it extremely difficult to find a company that would first come out and look at our home, to show up for a quote or return our calls. New American Home Improvement promptly returned our call, showed up on time, helped with our insurance company and did a fabulous job!!! It took us a year to find the right company and we can't recommend them enough!! Our home looks amazing! Thank you New American Home Improvement!!

Dan Salman

2024-04

They did a great job on Linda's house roof. They were there on time, they did the job in a timely manner and cleaned up all debris after the job was completed. Thank you all!

THERESA MODERHACK

2022-04

We used New American Home Improvement due to damages to our roof from storms in our area. From the Salesperson to the office and Crew that did the replacement, this company is top notch! From communication throughout the the whole process to the true professionalism from the whole staff, we are totally impressed. We recommended them to all our neighbors!Services: Skylight repair, Roof repair for storm & wind damage, Roof inspection, Roof repair, Skylight installation, Roof installation

Jim Golemba

2024-03

Think twice before you do business with this company. Even when they commit to you (in writing), the go back on their word. Over 7 months of back and forth saying they will take care of the problems and that the purchased the supplies to fix the issues, Aron says he denies saying those things or putting it in writing.Additionally, after they do their work, they do not clean the surrounding area properly. Hundreds of nails in the road where they were throwing away materials...…neighbors were openly concerned about their vehicles.To the owner – thank you for addressing this and your response.There appears to be a few details that may have been omitted from your conversation with the production manager. This was originally brought to his attention and discussed mid-August 2023. My first question to you would be, IF this was not covered, why wouldn’t he say that this is not your responsibility at that time?When I then followed-up with him asking for an update I received, “Yessir, I ordered the supplies for the foreman, he was supposed to schedule to come out.” My question, after receiving this message, why should I have doubted this work was going to happen? If the messaging was we are not assuming this responsibility, why would he tell me the supplies were ordered?In December I did stop in your office and had a conversation with the production manager and did say at that time, a squirrel was now in fact in the soffit. After some back and forth, your production manager, stated that if I were to take the responsibility of removing the squirrel, he would fix the soffit. He did want me to ask the pest control company was this just and issue caused by the squirrel, was this a building construction issue, or could this have been done when the siding / roofing was done. He reiterated again that he would fix the problem but would like to receive clarity on why this occurred. Yesterday, when I tried to share this with him on our call, he said “he didn’t care.” Lastly, if this is something that as you said, is not your responsibility, why would the production manager care that a pest control company was coming out to remove the rodent if you had no intention of doing anything with this? While I understand your point, seems like this should have been addressed in August when this was originally brought to your attention.While I appreciate your message and the fact that you are standing by your employee, the fact is this wouldn’t have occurred if the production manager was honest from the get-go and didn’t lead me down this path since August. Even yesterday when I sent him a text, he had the opportunity to say, “This is not our responsibility to fix.” Yesterday, when the gentleman showed up at my house and said to me “this is not our responsibility”, I said and wanted to show him (again in writing) what the production manager said, he looked at me like I had a third eye. The production manager either put this guy in a non-favorable position, or he said, “don’t worry, I’ll be the bad guy.”If this was a one-time thing, and I am just on the end of a bad luck scenario, then maybe this becomes a coaching opportunity for you to have with your production manager. I guess the alternative is (and certainly hope that it is not), this has happened to other New American Home Improvement clients and may happen to future ones. No matter what that answer is, it still ended with a bad customer experience.Sincerely,Jim

Justice Barker

2024-02

New American Home Improvement did a great job on replacing my roof. The entire team I worked with Sam, Aron, and Marty were all very friendly and professional.

Y G

2023-11

New American Home Improvement did a great job working with insurance and installing new roof, new skylight window and new gutters after my house was damaged by heil. Thank you

Jerry Dumblauskas

2023-08

It is hard to write a harsh review, but my experience here has not been satisfactory. I had roof done in August 2022. I signed for roof only. After I did, I decided I wanted gutters. They created a "retail" and said I had 280 linear ft. I signed that.The insurance estimate came back with roof damage, window damage, door damage, siding damage and gutter damage (107 feet)When the final bill came they credited me for the window, door and siding, but not the 107 feet of gutter. I only got 280 linear feet which I am happy to pay for, but not 387 feet.Every few months they call, and cannot send a correct bill. In fact, these guys then went back to the insurance company because they forgot stuff, and on that they made an assertion that the adjuster said they wanted the whole gutters replaced, and the number they gave the insurance company was 280 feet.They seem to have some staffing problems in the back office, which may be contributing to this issue.bottom line -- the subcontractors did a decent job, but if your insurance only prorates your roof, I would go with another contractor.Services: Roof repair for storm & wind damage, Gutter installation

Paul Martin

2022-04

We had our roof replaced by New American Home Improvement this past Thanksgiving. We appreciated the amount of legwork done by Brandon as he worked with us to determine if hail damage had actually occurred and as he helped verify our insurance coverage. He kept on top of our situation and in a timely fashion we were able to choose new roofing materials with his assistance.The roofers themselves were on time, courteous, left no mess, and finished the roof in record time. The entire experience was very good. Thank you!Service: Roof installation

Wayne McClay

2022-04

They inspected the roof and verified the hail damage, contacted the insurance company and met with myself and the insurance adjuster to inspect the roof again. After the insurance adjuster verified a new roof was needed they handled all the communication and we scheduled the installation.They were very quick, on time and did a great job. The process was painless and in less than a day we had a new great looking roof and the cleanup was great. Other than a new great looking roof you would never know anything had went down.Will certainly use again if the need arises and would recommend to anyone needing roof work done.Services: Roof repair for storm & wind damage, Roof inspection, Roof installation

Lydia Burns

2021-04

New American Home Improvement was very good to work with. They worked with us and our insurance company to get our damaged roof replaced after a hail storm. Our rep, Patrick, did a fantastic job, working with the adjuster and getting the roof replaced in a timely and efficient manner. The roofers were very quick, on time and cleaned up the whole job site when it was completed. I would highly recommend!Service: Roof installation

Kasia Niewiadomska

2023-04

New American Home Improvement was great to work with! They were very efficient and our roof looks great! It was about a month from start to getting our new roof! Excellent company to work with and highly recommended!Services: Roof repair for storm & wind damage, Roof repair, Roof installation, Roof damage repair

Shannon Dunn

2021-04

New American Home Improvement did an excellent job on my roof! My sales rep, Eric, from Elgin was excellent. They were very helpful with all of my annoying questions (thank you for your patience). Most importantly...the install team was GREAT! They dropped the materials off the day before install, they arrived on-time, they were so great about not damaging my flower beds and the surroundings of my house. The cleanup was incredible... was worried about nails, and they didn't leave any garbage or debris! I couldn't find a single nail, most importantly my driveway was clean and clear of anything. The office team was great - Katie, thank you for taking my calls. Overall I would recommend this company for roof replacement/repair. They are fair and honest and perform quality work with quality materials!Services: Roof repair for storm & wind damage, Roof inspection, Roof repair, Roof installation

Tom Harrison 3

2021-04

From the very beginning of my relationship with this company I was happy with the service I received. I worked with Patrick originally and he guided me through the process of filing a claim for the hail damage to my roof. New American Home Improvement moved quickly to get the work done in a timely fashion. The crew they sent out worked extremely hard, finished in one day, and cleaned up their mess when they were done. I have been very happy in all aspects of this project and in the quality of workmanship. Based on the complete tear off and replacement of my roof, I would recommend them very highly.Services: Roof repair for storm & wind damage, Roof repair

Blake Rejman

2021-04

New American Home has been great to work with. They communicate very well and you know what is happening every step of the way. From first contact with Mike to their adjuster to Carlos, and the folks in the office, it's been a very easy experience. My claim was approved very quickly and they really work with you to make the best out of bad situation. I was able to get a full roof replacement and they even got me shingles that will get me an insurance discount!Service: Roof repair for storm & wind damage

Tara Gehrls

2022-04

We had a great experience with New American Home Improvement. The entire staff was excellent to work with from beginning to end and took care of all the paperwork with the insurance company. They were fast, professional, and courteous. Our roof looks great, was completed in one day, and the crew cleaned up everything. Highly recommend this company.

Yi-Heng Chen

2023-04

Great experience. Very impressed with the work the crew did and the prompt responses to my questions. Of all the work done on our home, this has to be the profession, expeditious, and positive one we've had. High levels of communication, attention to detail. We had the old roof removed, installed an entire new roof on the house, new siding and new gutters all installed in couple weeks. Highly recommend.Services: Roof repair for storm & wind damage, Gutter installation, Roof installation

Matt Puglise

2022-04

Steve and his team were fantastic. Steve was totally upfront with what to expect and helped navigate the steps with getting insurance approval, which is not complicated at all. My premium actually went down too after the claim since the home now has new roof. They use a public adjuster which key to getting approval from your insurance company. The quality of work was amazing. I have a 3000 sq ft house and they did a tear off and replacement in one day and the clean up was just as impressive. Highly recommended!Service: Roof installation

Lauren Jankovsky

2022-04

New American Home Improvement made the process of replacing our roof easy. They coordinated with our insurance and the inspectors to get approval. We liked that they were a local company and not traveling "storm chasers". The crew that did the roofing came when they were scheduled, were respectful, took care that our landscaping wasn't damaged in the process, did a thorough cleanup, and finished the job promptly. We are very satisfied with the job and would recommend them.Service: Roof installation

Jessica Chiesa

2021-04

My mom was so thrilled with the service she received that she asked me to leave a review. Thanks for helping her fix up her house and being so great along the way!“The entire experience with New American Home Improvement was very positive from the interactions with the office and technical staff to the quality of the roof replacement work. Friendly and professional crew. New roof looks great!! Special thanks to Jason and Stacey Elders for patiently walking me through the process.-June”Services: Roof repair, Roof installation

heather fennell

2022-04

New American Home improvement replaced my roof in a timely and sufficient manner. Mason made it easy as he and his team did all of the coordinating between our insurance company and us. They kept us informed every step of the way with always providing us with updates. We were so happy with their work that a couple of our neighbors also used them to replace their roofs as well. I highly recommend this company.Services: Roof repair, Roof installation

Lisa Schmitt

2022-04

We are very pleased with the service received from New American Home Improvement. They dealt with our insurance company and kept us informed the whole way. The job was done quickly, professionally, and cleaned up perfectly. Our new roof looks great!Service: Roof installation

Michael Villiger

2022-04

Had a great experience with Josh and the team at New American Home Improvement! Worked directly through them and the independent adjuster to get my roof replaced after I received hail damage in a storm. Through the process of roof replacement they even noticed some poor quality bathroom venting that was done by previous contractors and resolved that as well as added additional roof ridge vents. My roof looks and performs great!Services: Roof repair for storm & wind damage, Roof inspection, Attic venting, Roof installation

Laksiri Tissera

2021-04

From the first day we thought of inspecting our roof for wind/hail damages to until the new beautiful roof was installed, New American Home Improvement did provide us an exceptional service.I did see Patrick in our neighborhood and talked to him about inspecting our roof. He did stop by the same day. Called insurance and started the process right away. He is the nicest home improvement sales person we have ever seen. Not pushy at all. Very knowledgeable and professional. He came back again for the day insurance inspector came in to see the damage.A few weeks later we got a call from Sam and Aron confirming the material delivery and installation date. I asked a lot of questions and they answered all of them without a hesitation.Installation crew was here by 7:30 AM and they are done by 3:33 PM. They were punctual and professional. The day after the installation Aron called me again and asked if I have any questions or concerns about the installation. I had none. They have done an awesome job.If I have any exterior improvement project in the future, I would call New American Home Improvement first. I would highly recommend this company.Services: Roof inspection, Roof installation

kathryn bach

2023-04

I strongly suggest hiring New American Home Improvement! i was not looking forward to having my roof replaced, but New American made it effortless for me. They were able to start and complete the job the same day, with no trash or mess for me to worry about! It was seemless, easy, and extremely professional.Service: Roof installation

ignacio ortega

2021-04

From day one New American Home Improvement was completely hands on and the communication was great throughout the entire process. They worked with my insurance company, and the town village to get everything that needed repairs approved for our home. I was so impressed with crews and how timely and clean they were that I decided to also process claims for my rental property. We will continue to recommend!Services: Roof repair for storm & wind damage, Gutter installation, Roof inspection, Roof installation