Star Lumber & Supply

DOOD J

2020-05

Several nice showroom areas full of interesting interior and exterior options. Windows, interior and exterior doors, fixtures, kitchens and bath options, siding, stone, flooring, hardware and more, however no garage doors. That's what we were hoping to shop for. Not a problem, just a bummer.

Sheena Youngers

2022-05

Great, personable service. Highly recommend. They offer quality products and many options!

Justin Miller

2024-05

Would like to go here and get everything I'm looking for but maybe someday.

Megan Kelly

2023-06

I walked in and Brad Short helped me with my entire hardware order for my new build home. Let me add that I had no appointment and he made time for me. I had no clue they had people there to help with these things. Being a woman I had a lot of experiences during our build where I could not find the help or answers if my husband wasn’t with me. Brad didn’t treat me like that at all he was so great, makes you feel welcome, above and beyond customer experience. Thank you Brad Short

iSeries Fixer

2023-05

The oldest lumberyard in town. You can find everything you need here for your building projects.

Marsha Hill EXP Realtor Wichita, KS (Marsha Hill Realtor)

2023-07

Star lumber and supplies might go to for decorating ideas when I’m renovating a house or trying to help the client do a renovation prior to selling their home or post purchase. They have a wonderful selection of carpet, laminate, and tile. And they have friendly and knowledgeable people to work with as well.

Daniel Bateman

2023-05

I went in to buy a big board of exotic wood for a special project. I knew they had Purple Heart and that is what I was after. The piece I got was so purple, it matched the purple shirt I was wearing. Staff was great.

Jennifer Perea (Jenn)

2022-05

The staff are AMAZING! Shout out to my "new best friend" Tara, You're doing great girl! And all the other staff very diligently helping customers and keeping the store tidy. Great overall selection, prices, and atmosphere. Love it here!

A W

2023-08

They did our floors in our new home. Had Mark Havey come out and do touch up. He did a fantastic job fixing little minor details.

Frances Jacobs

2022-05

Lots of custom doors, knobs and air registers to choose from. I loved their unique selection. They have some registers that have a very Art Deco vibe, which is one of my favorite styles, and I have not come across any like it elsewhere. When I am ready to do some of the smaller items in the house, I may be back to custom order some knobs and registers.

Eric Phelps

2023-05

Ordered materials to be delivered and was told by the salesman they were scheduled for delivery but I had to go into the store to make a payment because they don’t allow phone payments. Went to the store and paid and asked what time it was going to be delivered and the guy at the counter told me afternoon delivery. Day of delivery I called around 3pm and was told they do deliveries as late as it takes. Called again at 430pm and they said they were done with deliveries. He looked up my order and said it was scheduled for pick up and I would have to wait until Monday to get it delivered. This was their mistake and they flat out refused to make it right. Horrible customer service

Ivan C

2020-05

This company has a serious customer service issue. We just built a house and unfortunately we had no other choice but to deal with them as my builder only works with them (sad). The very first meeting went well as our designer was welcoming. However, everything later turned bad. I had many questions, especially about the measurements, after they admitted they made a mistake on one of the items, but I could never get an answer. I went to the store many time trying to talk to the designer we originally talked to but she was never available, she never called me back, and only replying to my emails once or twice. Tired of the situation, I went to the store, once again, trying to talk to the supervisor in charge of that department. Again, I left messages, emailed him, but I never got a response. In my opinion, this is not the way to take care of a customer. I truly hope we don't have to deal with this company again in the future.NOTE: the two starts is only because we liked the selections.

Pablo Fonseca

2022-05

Well there's not much to say about this place, I walked around for a good ten minutes could Not get anyone to help me, however two employees didn't want to be interrupted while in a conversation. So I tried to ask a question at the counter but the employee was more concern about telling the man in front of me a story about nothing related to service. So I just decided to leave. Guess they should say " You can start at Star and we'll let you know when you can finish." Never Again....😳

Christopher P.

2022-05

These are excerpts from my review from a couple of days ago:"Called about pricing on some lumber. Discussed species (red oak), 1x, and price per board (as apposed to board foot) at $3.25 per linear foot, regardless of board length ($26+ for 8' and $13+ for 4'.)Showed up 15 minutes later and picked out a few boards and had one cut down (guy in lumber building was very nice and accommodating). When I went to pay inside, the price jumped to $4.50+ per linear foot......Guy at the desk had a "tough luck" attitude. Would have just walked, but out of respect for the guy in the lumber building, I went ahead and paid for it. I will not be going back.....don't blatantly screw me..."Today I received a phone call from one of the store managers, Brian. He pays attention to the reviews, and looked through Saturday morning's receipts to find my name and number. We had a very civil and respectful discussion about the events, and I felt as though he was as concerned about the integrity of the business as he was the marketing aspect of Google reviews. I genuinely felt like he was trying to set things straight. He certainly understood my position, and I his. In the end, I had to admit to being somewhat reactionary, and could stand to lighten up. It was first thing Saturday morning, and I don't know how the morning had gone for the guy who was checking me out. And, perhaps (ok - almost certainly) I was reading too much into the incident. Sure, maybe he could have been a bit more investigatory, but whatever.However, Brian did go out of his way to appease me, and we compromised, coming up with what we both felt like was a fair and equitable resolution. If I owe the guy who checked me out (and who I subsequently threw under the bus) an apology, then I'm willing to say, "I'm sorry." In retrospect, Star seems to be very protective of their integrity and their reputation in the community. They have shown me (the small, seemingly insignificant customer that I am) that, in their eyes, my business matters to them. I'm encouraged by this turn of events to continue supporting local business, and in the future plan to shop here first, before Lowe's, Home Depot, Menard's and Westlake. Thank you Brian; way to "do retail."

Lauri Washburn

2023-05

Excellent service at Star Lumber with Kent on Greenwich - thank you so much for going the extra mile to help me with product selection and even great professional advice on application. Truly a pro!!

Tim Soest

2021-05

Larry Smith provided excellent customer service. We were very pleased with his knowledge in helping us choose the perfect flooring for our house. We greatly appreciated Larry's wonderful personality! We were very satisfied with the installation of the flooring - the installers were very professional and personable. Thank you, Star Lumber, for providing us with agreat experience!

Nicole

2020-05

I wanted to give Star a 5 star rating. I really did. We built our house, told them our situation with three disabled kids and the incontinence issues in their bedrooms. They recommended regular builders vinyl and we paid extra to have it placed in the disabled kids' bedrooms. The walk through, everything looks great. We start to move in and the vinyl starts tearing, bubbles underneath, and a fork fell and caused a cut in the vinyl. I called Star, was told some of the wood looking vinyl has been having warranty issues. Nick comes out and says he doesn't think "they" will approve fixing it. I asked him to let me know either way. Three weeks later, I still didn't hear from him so I call him to verify what he found out. He was uncaring that he did not call me back, they weren't going to warranty the vinyl, and they have never come to fix the bubbles underneath from the install. For a company that has such great reviews, we did not receive good customer service all around. If we knew builder's grade vinyl was such low quality, we would have upgraded since we had to pay the extra for the disabled kids' bedrooms to be done in vinyl too. Very disappointed.

Tammy Huffaker

2022-05

My boyfriend and I ordered carpet and hard wood flooring. Larry Smith is a nice and helpful salesman. We did have a few issues but an employee from Star lumber did reach out and everything is taken care of.

Stephanie Jennings

2019-05

We went to Star to purchase carpet for our upstairs and the basement. Karissa was very engaging and helped us; explaining the differences of our various choices. Matt was great to work with & made sure the carpet was installed in a timely manner. Paul, the carpet manager, was a big help to us in addressing our questions and sincerely cared, to make sure we were happy with the results. We have beautiful carpet. We are very happy and recommend Star Lumber.

Kathy Felter

2019-05

We absolutely loved the experience we had with Star Flooring. We were looking for hardwood for our home and every person we dealt with through the process was exceptional to work with. Our entire project was done in three days (including pulling and reinstalling plumbing and appliances) and their installers were some of the most efficient and professional that I've worked with. I will absolutely recommend Star Flooring to my friends and clients.

Clara Nichols

2018-05

On behalf of Andy Hoffman -The exceptional staff in the flooring department at Star Lumber: Vickie, Danae and Angela, makes your experience worth the money. Great quality product and honest opinions are given. The installation, which is contracted out, was absolutely terrible. The quality work was not received from the contractors. This being said, the lovely lady Shana and the customer service warranty department worked hard to fix all the mistakes. The field investigator in the warranty department, Matt, fixed all issues himself to my satisfaction. From my experience I would shop at Star Lumber again.

Terri Selby

2018-05

Great sales staff! They didn't hound us, but were very helpful when we had questions. They have great quality flooring, doors, windows, cabinetry and more! A GREAT place to shop for your home renovation needs or even if you're building a new home!

Jdub Forlife

2020-05

This is not your typical hardware store.Although they do have some items that you may be looking for.I usually go here when I can't find something in those big brand hardware stores.They stock hard to find items or items that would have been used to build homes 15-20 years ago.The staff is very knowledgeable of products that's available. The facility is well organized and clean.I would recommend

Ashley Flanzer

2019-05

Moving can be so stressful, add in picking out new flooring and the stress grows. Not with Allen, he was professional, prompt and extremely helpful with all the questions we had about picking out the best flooring for us in our new home. Offered to send samples, as we were moving from out of state. Installation was painless and quick! They did a great job, I wouldn’t hesitate to use them again.

RG Alonso

2016-05

We had our basement stairs upgraded from carpet covered to hard wood. Star Lumber did a good job. The people they sent were always prompt and on time, work fast, did a very clean job and listens/answers all questions and concerns I asked.We are a very satisfied customer. A+++++

Jason Bruns

2021-05

They have a wonderful selection and it is very clean. I think if you want to get in and out it's a lot better than a big discount store. But if you have to buy very much it would definitely be worth waiting in line somewhere else. Prices are a little high on lumber and cedar fence.

Kim Pennington

2020-05

I consistently experience excellent service with the Star flooring department. Their team is knowledgeable, helpful and follow through on all the details. I am so thankful for the expertise and assistance that Paul has provided, over the last four years, through multiple complex challenges. With his calm demeanor, he continues to help me navigate through some projects that have been doozies! Additionally, I recently had the opportunity to work with Don. He also went above and beyond in service. He coached us through our larger color considerations and despite COVID-19 challenges he kept me apprised of the timeline. Great products, great help and great people!

Brenda Schroeder

2023-05

It was wonderful. Everyone was so helpful. They really helped us with our decisions. We felt very welcome. Everyone had a smile.

Alisha Ream

2020-05

Michael Young was so helpful during the process of choosing flooring for our new business; he was extremely knowledgeable & professional. He gave us several recommendations & helped us pick the perfect flooring. We would highly recommend him & Star to anyone looking for new flooring.

Matthew Rupp

2021-05

We built a deck and tree house and had the BEST experience ever with Star. The people at Star are SUPERB. Super helpful. We tried the big box hardware stores first - that was a nightmare.