Tognarelli Heating & Cooling

elizabeth byl

2024-03

3-4 different techs have been out to my house over the years and none of them materialized (covid, unanswered emails, low staffing, incomplete assessments, little support on the rebate process, needed to hire my own electrician, etc). ). The process with Kristie and Joel was smooth and simple from beginning to end. On time, clear explanations, good advise to do the whole house option rather than 2 units, great communication. Kristie managed the entire rebate process which was the most intimidating aspect of it for me. I can't recommend enough. My water is hot, my basement is heated and my rebate check just arrived. Thank you so much!

Greenfield Games

2018-05

Did great work for us on several projects. Both big (new ac) and small (new toilets), we were treated well, efficiently, and honestly. Our new air conditioner has performed perfectly. The toilets are above efficiency state standards.Follow up six+ months later has been just as professional.

David P.

2015-05

These guys installed 2 oil furnaces and 2 A/C units on my multi-family in Belchertown. They perfectly matched the old duct work to the new furnace with some custom sheet metal. Everything was installed in a professional manner - clean, plumb and up to code. The brands and models they recommended are energy efficient and running great!

Doug Fontaine

2020-05

AMAZING SERVICE!!! Called this afternoon for a leaking water heater that ruined our kitchen while we were on vacation. Joel came out personally, ASAP, to disconnect it so our insurance company could continue work in removing our cabinetry the following morning. Cannot day enough great things about Tognarelli! Thank you. Thank you. Thank you ❤️❤️❤️

Dave Gladstone

2017-05

The worst company I've ever had work in my house. Spent $8000 for a new Rinnai propane furnace, heat & hot water. It has never worked properly.I've spent thousands more trying to fix it. What a piece of junk. They had bad attitude and kept charging us for repairs even though it never worked properly.

Gus Heydenreich

2018-05

I would leave 0 stars if I could. I made an appointment 2 weeks in advance and nobody showed up during the scheduled time. I called to find out what the situation was and the receptionist told me she forgot to put me in. Made another appointment for the next day and again nobody shows up. I call back and they tell me they had to extend the window because "stuff doesn't always go according to plan" without a phone call or anything to let me know in advance. Horrible customer service.

MK Driscoll

2018-05

Very prompt service. Tech was clean, courteous and knowledgeable. I have a Buderus and I've learned that they're not easy manage (Dead River couldn't be bothered)Glad Tognarelli could help- these guys always do a good job.

Amy B

2016-05

Estimated no more than 3 hours on a simple plumbing job. My surprise to find that the job took 4.5 hours. Would not recommend calling them unless you want to flush your money down the toilet!

David Every

2021-05

Bought my furnace from them. They were totally professional, offered a great price and helped us get our MassSave rebate of $1000.

Michael Byrne

2017-05

Showed up quickly in bad weather when we were having trouble with our controller on an older system. Figured it out quicker than they guessed and came back fast when another hiccup developed.

jane bourbeauq

2017-05

This company is the best!! Fast, efficient, and a pleasure to do business with. Joel Tognarelli and his team are the best. Aj+++++ service.

Rob Laporte

2018-05

The guy who visited my home twice was honest and capable, and both times all was done within the reasonable minimum service fee.

Susan Cummings

2017-05

Great experience. Rick was smart, extremely competent, efficient, and very polite. I would highly recommend Tognarelli!

New Wave Charters

2018-05

Terrible. These people are crooks. !!!!!! Run away as fast as you can. Don't give these people a dime. Total con artists.