Carter Roofing & Exteriors - Roofing Services

4.6 (94)

2003 Lyell Ave Suite 5, Rochester, NY 14606
(585) 699-1728
carterroofingandexteriors.com

Claimed
Roofing contractor
Contractor
Siding contractor
Window installation service

Accessibility

  • Wheelchair accessible entrance

Reviews

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Ken Simpson

2024-04

Highly recommended!Carter Exteriors was a cut above the competition right from the get-go. They were prompt with an estimate, gave an incredibly fair price and all within the same few hours.(Other companies we had shopped around for never came close to the price or professionalism Carter Provided)When the day of install came, the team got to work right away and were quick, efficient and transparent about the work and the costs involved.The owner and his employees were consumate professionals, a pleasure to speak with and very personable. I never felt pressured or like I was being taken advantage of.Truly a pleasure to work with for what can be a very stressful and expensive job.

Stephen Bell

2024-04

I met with 4 different companies and Carter was by far the most friendly, accommodating, and willing to find a way to work within my budget. They went very quickly and made sure everything was to my liking (I can be picky and very detail-oriented) and they made sure everything was right. I will absolutely use them again for another property.

Maggie Spuhler

2024-03

I would highly recommend Carter Roofing & Exteriors. They were professional, caring, reliable, and helpful throughout our process. They were consistently present when answering our questions when dealing with our insurance company. I felt like we were a priority and a valued customer. The actual work that was done on our roof was great! Thank you to the whole crew who not only took care of our roof, but our family. You reestablished safety and comfort for our young kids and for that, I'm very grateful.

David Fischer

2023-08

We just had our roof done and what an amazing experience! From JD in sales, Jim and Hunter on site and the crew…I’m not sure you’ll find better installers in the Roc!! We are VERY pleased with the outcome of our roof and we highly, HIGHLY recommend Carter Exteriors!! Well done! (….clapping)Service: Roof installation

nick spano

2024-04

I had a wonderful experience working with Carter Exteriors! Had our old gutters replaced with 6" seamless by Carters team - Austin was a pleasure to work with and the guys who came to my property to do the work were excellent! The new gutters have made SUCH a difference already!

John Spuhler

2024-03

Carter Exteriors was recommended to us by a friend when we experienced some roof damage due to a storm. From the first phone call we made to the completion of the job, we felt we were in excellent hands and were taken care of. The Carter Exteriors team is amazing and if I could give 10 stars I would. Thank you to Austin, Aaron, and Jim! We appreciate you guys!

Carrie Kremmin

2023-11

Carter exteriors was amazing to work with. From our first consultation to finished product. Any concerns were addressed immediately and they did a phenominal job. The house looks amazing, and they replaced doors and outdoor railings on top of just doing the siding. We are very pleased with how professional and timely everything was done. Jim the GM was phenominal, Austin the owner was on top of his game, Sean and his crew were the installers and some of the nicest professionals in their profession, and Aaron who we did our consultation with really understood our needs and wants. Overall a great team of individuals that I will defenitely use again in future remodeling projects and refer friends and neighbors to.

Kelsey Lomas-Merlau

2022-05

Would not recommend, would not hire again. Not impressed. Workmanship was…. Not the best. Shotty communication. Blame game. You name it. I’ve been dealing with a leak from a new roof they installed 2 months ago. When first addressed with them there was much hesitancy from them. They finally came out after I asked another company to come out to look in which they found no step flashing where the roofline meets. They’re blaming ice damming and saying it’s an act of god and my homeowner insurance will cover the interior damage. If this was the case, why would they and I quote from the owner “ I’m trying to be nice and help you with this issue” And do a fix on their own dime instead of going through insurance then? Makes you wonder? What are you hiding that you don’t want to go through your insurance if it was a so called act of god? Hire at your own risk. Maybe I’ll edit this or take down once their new “repair”proves to hold up… until then, I have quite the headache to deal with from their workmanship to clean up.*Editing to add to your response, I had ice like this last year with no leaks on an old roof with rotten plywood. How does a new roof with new plywood leak like this? And I didn’t treat your employees in any way except frustration from lack of communication *

Allison Marley

2023-12

Carter Exterior replaced all our windows, front door, and siding and wrapped the front porch posts. They made everything I pictured in my head become a reality. Our house looks incredible. We are so pleased with the work that was done and enjoyed working with the whole team.

Thomas Finn

2023-10

I recently had a roof replacement and experienced nothing but great service all around ! From the initial info / estimate , right through installation and cleanup . The final product looks great and the attention to detail is superb . Austin (Carter) even came out to check on progress at the end of the day and answer any questions or concerns I had .After 5 estimates from other well known roofers (Cameron, Stellar, Summit, etc.) I finally chose Carter and couldn't be more satisfied with the experience. I highly recommend Carter Roofing and ExteriorsService: Roof installation

Joseph Droleskey

2023-10

I reached out to Carter Exteriors after discovering a pretty bad leak in my roof and they provided me with a quote the next day. After assessing the leak it was determined that I needed a full new roof which was in line with what the other companies I talked to said. Aaron was very easy to work with and explained the quote to my satisfaction. Price was in line with the 2 other companies I got quotes from and the quality so far has been excellent. I highly recommend their work.Service: Roof installation

lascat31

2020-05

A roofer recommended Carter Exteriors to us because our roof is so large. We got plenty of estimates because of the cost for such a large roof (45 square). Their price was competitive but being recommended by another roofer spoke volumes! Our roof was a tear off. Brad was our project manager and Igor with his crew did the job. Communication with Brad has been excellent! Igor and his crew went above and beyond to do a meticulous job. Their work looks great! Quality craftsmanship from start to finish! As of today, not only have they put a new roof on our house but covered all of the fascia, made vents on the soffits and installed new vinyl soffits. I can't say enough good about Carter Exteriors. This has been the most stress free job ever! Brad helped us with our insurance company so that a large portion of the bill was paid by insurance. He was here when the adjuster came and contacted them for supplemental during the job.At the end of the job, the guys cleaned up our yard and there was barely a trace they were there. They did leave a big impression as hard working guys striving to do a quality job.

Kyle Sherry

2022-05

Carter installed a new roof on our home in October 2021--the cost was fine and quality seemed good. In January 2022 we noticed the roof fascia started peeling, and we let our project manager Jim know via text, which he ignored. By the next weekend it had peeled to the point that it was loudly banging into the house in the wind, so I called Carter's main office three days in a row, and was told by their receptionist each time that Jim would call me back, which he never did. I ended up paying $300 to another company to perform the repair on Carter's poor workmanship. Whether this should have been covered under warranty (given the age of the roof I'd expect it to be) or not is a different question, I just found this approach unacceptably unprofessional.Service: Roof installation

C A

2023-09

Outstanding company! Wonderful to work with from the beginning to end. Do not hesitate to use this company. We are satisfied customers!

Mark McCloskey

2023-05

Carter Roofing & Exteriors replaced the roof on our house at the end of October, 2022.The crew was friendly and efficient!Cleanup was excellent!They did the work in about 3 days and the roof really looks nice.We had a minor snafu with a strange part of the roof and Jim fixed it up right away.This is a very professional group to work with and I will call them again when it is time to do the garage. Two thumbs up.

Julie Taylor

2023-05

Carter Exteriors was an amazing company to work with. Their General Manager Jim came out to show us the roofing materials they used, matched it almost identically to the existing one on a detached garage. He was here while the roofing installation was taking place. His crew was professional, courteous, and very fast working. They dropped roofing tarps along the whole house, so no landscape was damaged, and they were immaculate with their cleanup. We also had soffits installed and facia around some windows. Shawn and his crew were wonderful, and their work was suburb. I can't express how great this company was to work with. We hope to hire them again this upcoming Spring for windows and doors. Thank you Carter Exteriors, we are so happy we chose you to put some beautiful touches on our home!Service: Roof installation

Jane Vavrick

2023-05

Carter Exteriors just finished our complete roof replacement. We had some special concerns and needs regarding icing issues..partly due to our Gambrel roof (think barn style). Other companies either did not want the job or offered “quick fix” solutions. Carter Exteriors owner and a team member (Jim) came out, checked the entire roof, noted problems and outlined ways to help alleviate/prevent our issues. Jim and/or Austin checked in consistently to ensure the oddities were going smoothly. The crew was great…very professional, knowledgeable of their craft, courteous, and hard working……even working a very long day to get everything covered when unexpected rain came late in the day! Clean up was also very thorough. Frank and I highly recommend Carter Exteriors.Services: Roof installation, Roof damage repair

Mike Galas

2023-05

Overall I had a terrific experience working with Carter exteriors. The quoting process was a bit shaky as my quoter had to reschedule our first appointment and was late to his second appointment where his wife waited in the car. I believe he forgot the samples that he said he was going to bring as he only used his phone to display the shingle color options. Besides not being overly professional my quoter was very knowledgeable and was able to answer all of our questions. Additionally the scope of work quoted was beyond what was included in other quotes I received. I know sometimes things happen so we gave him the benefit of the doubt and we’re glad we did. After getting past the quote everything went extremely well. Austin Carter reached out to us directly and I knew we were in good hands. Jim the project manager was very professional and communicative. His son Hunter was also very easy to work with. I received constant updates from them and knew exactly what was happening in real time. The job itself took longer than expected and instead of rushing the job, Jim’s team worked a full day longer to insure things were done properly. They crew was very friendly and did an excellent job with clean up. They used magnetized rollers multiple times and at the end of the job you never would have known they were there. They also went above and beyond by properly venting out 2 bath fans and painting PVC venting so it matched our roof (at no additional cost). The roof ultimately looks great and Carter Exteriors provided us with the longest warranty, standard. I would highly recommend using Carter Exteriors.Service: Roof installation

Jeff Gadomski

2023-05

Great experience and work well done. Insurance experts, Carter worked with my insurance company and was able to get 30x of what the insurance company was offering for repairs. Entire roof replacement completed in 2-days and absolutely no mess left behind. Top notch Roofing company!Service: Roof installation

Michele F

2024-02

Started off fantastic helping us with insurance but did not follow through. The crew took off the roof before taking pictures to show the ice shield that was present on the old roof. It was hard to get a hold of the owner as he was always on vacation. Took months to get the leftover materials out of our driveway.

Ronald J Houlihan

2023-05

Or roof was about 27 years old starting to get minor leaks if the weather was adverse. I contacted Carter Roofing and exteriors to get a quote along with several other companies. With the economy as it is they gave me an great price compared to other they offer discounts for military which can definitely help out. After getting qualified for financing and picking the roof out, they were able to get our roof done sooner than originally anticipated. The workers were very friendly and appreciative of anything we brought out to them. They worked hard and the roof looked beautiful when finished. It was a day in the 90s and they worked hard to get things done and did an incredible cleaning up.Service: Roof installation

Rob Dewey

2023-05

I required a complete two layer tear off of my residential home, to include the addition of ridge vents and water barriers. After tear off, a portion of the original roof sheathing also needed to be replaced due to water damage and rot.All facets of the replacement process went ideally. The estimator was thorough and walked me through the work to be performed. The contract was clear and concise. The actual work was scheduled within 2 weeks of my accepting the bid. Materials and a dumpster arrived the day before work started. The project was completed by a professional crew in a single, long day despite some bad weather. This included a complete clean-up of all the materials removed in the tear-off. A check for nails was performed and the dumpster was gone the day after.Since you don't replace a roof routinely, selecting a contractor is always somewhat of a gamble no matter how much you prepare. As described, I am very happy with my selection of Carter and my new roof.Service: Roof repair

Dave Vanable

2023-05

Great job by Austin and the team!!We have a big old house in the country, with half of the roof still in cedar shingles, so a pretty large job... Carter's team worked quickly and efficiently, under some challenging circumstances including a stiff wind and some snow!We have a bit of exterior carpentry work still to do, and will have the team back in the spring time to wrap that up.

Susan Carroll

2023-05

Austin and his team were fabulous! Responded by text or emails quicklywith any questions I had.. Arriving at 8 am and done by 4, unbelievable. We are very pleased and would recommend them to anyone. Was a great experience!Service: Roof installation

K A C.

2022-05

We signed a contract with Carter exteriors in mid-march 2021 and the work was done and completed on September 6th. A long wait but it seems worth the wait. Carter exteriors did everything on the contract and more :-) we truly believe they did the job right and it is easy to see the quality of their work as they take pictures as they go along with the job. Very nice and kind and caring company and all the employees we met and/or talked with :-) we are glad we waited for them to complete the work and would definitely recommend Carter exteriors to our friends and family :-)Services: Roof repair for storm & wind damage, Roof installation

Katie Sollame-Breedy

2021-05

I had my roof replaced over the weekend and I am so happy with my entire experience with Carter exteriors. The workers were so fast and skilled! The GM made regular stops at my house to check on everything, as well as sending me a email link so that I could see the progress from the top of the roof while they were working! I would definitely recommend their services to anyone looking to have work done to their roof!Service: Roof installation

Ashley Crelly

2021-05

Carter Exteriors did an amazing job repairing and installing our metal roof. We still cannot believe how great it looks and functions, especially coming from what it was before they took on the job. We hired someone else first who destroyed it and made our situation worse and they (Jim) seriously came to our rescue. The price was also unbeatable. We cannot thank you all enough for saving our cottage and our sanity. Top notch company.Services: Roof repair, Roof installation

Ken Todd

2021-05

Austin Carter did an excellent job on our church roof! From start to finish, he and his crew displayed professionalism and care in every detail. They completed the job in an excellent time frame. When the job was complete, I walked over and noticed that all the guys took their hats off and did a final "walk around" cleanup. What I noticed was that they were picking up any loose scraps of shingles, nails or debris that might not have made it into the bin and were putting those pieces in their hats! I was so impressed, to say the least. The new roof looks beautiful and our church couldn't be more pleased! If there was something Carter Exteriors could have done better, I'm not sure what it would have been. They were awesome!Sincerely,Pastor Ken ToddService: Roof installation

Justin Renkert

2023-05

Had a new roof put on it was a full replacement. They tarped the house and took Extra Care to protect all my plants any were they was plants they clean up first as to get the roofing material off of my plants I had very little to no plant damage. When they were done my yard was cleaner then when they got here.and the roof looks amazing i would 100% recommend to anyone looking for a roof. To give them a call and talk to the wonderful office staff that will get everything set up for you.Service: Roof installation

Scot Parker

2020-05

Communication: From the first phone call, to the estimate provided by Mike, to the guidance and expertise provided my Mike & Jim working with my insurance company, to the scheduled job start time through job completion and post job completion review, the communication was thorough, open, honest and timely. I reached out to five of the references provided and as expected they were all Raving fans of the jobs they had completed with Carter Exteriors.Quality: The quality of the work performed was very high. I went up on my roof to inspect and with the exception of just a couple of nails left behind on the roof, the workmanship was very good.Value: I obtained 5 estimates and this estimate and job quote was the 2nd lowest. The range was $8,000 - $10,500 for my job. There was tremendous value in that Carter was the ONLY company of the 5 to get up on the roof to assess. That assessment led to the determination that there was wind damage and the recommendation to work with my insurance company. Mike walked me through the process and participated in my calls with my insurance company.Overall-Based on the above, I highly recommend reaching out to Carter Exteriors for your roofing work.Scot - Henrietta

Opening Hours

Monday 7 AM-7 PM
Tuesday 7 AM-7 PM
Wednesday 7 AM-7 PM
Thursday 7 AM-7 PM
Friday 7 AM-7 PM
Saturday 7 AM-12 PM
Sunday Closed

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