Rock Emergency Services Inc.

Kyle Cerone

2024-01

We had some smoke damage due to a chimney fire last year. This crew was absolutely incredible. Not only was their communication off the charts, they also were extremely neat and thorough in the house. They went above and beyond what I would expect from this kind of service, including helping guiding me through the process with my insurance company. I highly recommend Rock Emergency Services for any of their offerings!

Mike Schumacher

2023-12

We had a house fire and Dave from Rock Emergency was there to help with clean up right away. He has been incredible with communication and helping with insurance. His team of workers are very professional, polite, and excellent at their jobs. They started work hours after the fire was out. The day after the fire Nick, Tamarcus, Jackson, Andre, & Christian were there cleaning the walls and ceilings. They were very respectful of our personal items including family pictures. At the same time Josh & Brad were working on the outside and attic. Removing smoke and water damaged insulation. They also secured a tarp over the holes in the roof and wall. Now that reconstruction has begun, Nick, Andre, & Christian have started the task of the interior demo. They have done a great job of protecting our items before tearing down walls and ripping out carpets. The complete Rock Emergency team has been wonderful in the difficult time. From Dave and Paul to all the named hard workers they are very professional. I would recommend them for any job. Thank you for the work you have done so far. I can’t wait to see the completed job. You’re all Amazing!

Carmen Serrett

2024-02

I recently contacted Rock Emergency due to a water issue in our basement, and they responded impressively within an hour. Their team was not only courteous but also highly efficient in their work. Based on our experience, I would definitely recommend this company to others.

Benjamin Babrowicz

2024-04

The team at Rock Emergency Services were amazing. Lightning quick customer care and everyone was professional and easy to work with. Will only use them going forward. A+

Maisha Elbert

2024-01

I had a bad mold problem in my basement from water damage. I was able to get in contact with the company that day and they were able to come out and assess the problem within that same day. Within a few days the team came in and cleared out everything exposed to the mold. They used dehumidifiers as well to make sure everything was dry. Paul was also great with communication and making sure things were always handled in a professional manor. I felt confident in their work, and safe with them in my home. They were also able to save some of the items, but made sure they were cleaned and sanitized. Please hire this company!!!

Eva Sarachan-Dubay

2024-02

Rock Emergency services was exceptional to work with. We had an emergency late at night with sewage in our basement and they made a very stressful situation far less stressful by walking us through what to do, showing up to get it all cleaned up and helping us handle insurance. I highly recommend!!

Micah Golba

2024-02

I had a flood in my basement due to a sump pump failure. Rock Emergency was there within a day of the phone call. They came in very professions and put up humidification and fans throughout the basement. They also used monitored the humidity in the basement from their home base to make sure prior to taking their equipment the basement was dry. They are the best and hopefully I dont need them again but if I do I know who I am calling.

Virginia Errico-Bourji

2024-01

I highly recommend Rock Emergency! I don’t know what I would have done if it weren’t for them with a flood in my finished basement. As soon as I called them, they were here and took care of it from the beginning to the end! They are responsible, courteous and dependable. They handled it all!

David Porrata

2024-01

Rock emergency does business Right! They did a fire restoration for a townhouse I manage and they went above and beyond to make sure the townhouse was fully gutted and cleaned up so we can begin the rebuild immediately. They are true to their word and great communication throughout the entire process! Highly recommend them!!!!

Christina Pitcher

2024-01

Roc emergency is an excellent company to work with. Called them on a recommendation and couldn’t have been more pleased with the outcome.I Had a basement mold issue from water damage. (a home purchase)I called several companies to come inspect and give me a quote. Out of 4 companies, Roc emergency was the ONLY one that had an independent inspector, separate from their company, give me a complete mold assessment.After the assessment, RE came in, explained the entire process, quoted me a fair price for the work to be done.They were quick, clean, courteous and extremely thorough. To top it off, after that, I received a certification from the independent mold inspector to turn in ti my Homeowner's insurance company.The indie inspector is a fee the consumer is responsible for, BUT, it keeps the remediation company honest and it’s a huge plus to have that certification for your insurance company.I do, highly recommend Roc Emergency. They’re on my immediate go to list for managing any of my properties in the Rochester area.

Mikeal Gallaway

2020-05

Our town house flooded due to faulty plumbing lines, after we where told it was safe to move back in by our Management company only a week later we had concerns that they cut corners. Ryan came out on a moments notice and tested the floors, and walls showing us that our concerns where not unfounded. Thank you to Rock Emergency and Ryan for helping us fight for our health and well being.

natalie conciardo

2024-01

Excellent service! We had a water main break and Rock was on site throughout all of the cleanup. Dave was available to us at all times to answer any questions we had. They were professional and thorough. Highly recommended!

Bill Wickham

2023-11

We had a rental house inhabited by hoarders. They left behind a house full of very nasty stuff (they had LOTS of animals too). The Rock Emergency team came in and hauled out about 90 cubic yards of all kinds of junk plus literally over a ton of scrap metal (junk appliances and lots of dog crates). In a matter of 2 days they cleared everything out so we can now begin the complete renovation. It was a nasty job and they did it at a fair price and in a timeline we needed. Highly recommend Paul and his team!

Tony Liccione

2024-02

Supervisor Tom Savidge and Nick Coparco and the team did a GREAT job in the cleanup after our family had a sudden ceiling collapse in our home. They worked so hard to get things back to normal again. I would not hesitate to use Rock Emergency in the event of an emergencey. They are % STAR rated!!!! -Mr. Anthony Liccione

Wanda Perez

2023-07

To: Rock Emergency Services Inc.The team listened to me with so much care , and respect for me and my home. They were very happy to handle all my requests. They’re very knowledgeable and a pleasure to work with, I couldn’t ask for a better experience! My home is very clean and restored, thank you to all the technicians that work so hard! I will highly recommend this company over any!!Sincerely,Wanda PerezService: Remodeling

Anthony Simonetti

2023-10

The whole team at ROCK did a great job with the emergency service work during my apartment fire. They were very knowledgable and extremely responsive. I would recommend them to anyone!

Cathleen McKeown

2023-11

Rock Emergency does an amazing job, The cleaning personnel are very sensitive and respectful, and the work they performed exceeded my expectations. I would definitely recommend them!

Cheri Boisvert

2024-02

I had an emergency sewage back up at one of my properties and they were fair with pricing, professional and excellent to deal with. Highly recommend.

Matt W

2024-02

Awesome quality and even better customer service! This team helped me in a pinch and saved me thousands of dollars and solved my problem quick!! Absolutely top reccomendation and I am a very tough grader.

CCRC THEW

2023-10

They came quickly when we had water in the basement and dried out the basement. They were friendly and professional.They dealt with the insurance company, so we did not have too. I was surprised at how easy they made things for us.

tom alesi

2024-01

They were on site after the accident.. Even before I got there. Board up job was very professional. Will definitely use them again!

J. Mulrooney

2024-02

In and out quickly, easy to deal with and very professional. Had a small issue, was taken care of quickly and well. The right people to call.

VIRGINIA ERRICO-BOURJI

2023-07

Tom and his crew did an amazing job! They handled everything from start to finish as well as submitting the claims to my insurance company. I don't know what I would have done if I had not hired Rock Emergency Services, for real!Services: Flood cleanup, Water removal, Water damage-related cleanup & repair

chris thurston

2023-11

I would give them a 6 star rating if I could! The entire experience from start to finish was exactly what we were looking for! Thank you to everyone on the team that my family came in contact with during the process.

Marcia Bartalo

2023-09

Paul was outstanding - he was on time and was extremely efficient. He made time to evaluate my water damage and referred me to an amazing team of professionals that took care of my home quickly!!!Service: Flood restoration

Donald Bott

2023-05

I would give six stars if I could. After a car hit our house and caused major damage, we were fortunate to find Rock. They came within 2 hours, and immediately structurally stabilized the building so we could remove the offending car. They then came several days later, after the initial insurance inspections, to temporarily mend the walls while we worked through a complex permit situation (we probably had their jackposts holding up the corner of our garage for ~2 months.) While we were impressed with nearly all involved parties, Rock in particular stood out with their responsiveness, helpfulness, and just all-around general support. Thank you.

Mark Mueller

2022-05

After waiting on another water restoration team for 2 weeks to help with water damage from an ice dam, I called Rock Emergency and they showed up within 4 hours. They explained the plan, showed me the real time measurements, and began setting up equipment. Over about 2 weeks, they came every day I was available to take measurements and adjust equipment. They were always prompt, professional and courteous. Very impressed with the team, and would recommend to anyone.Service: Water damage-related cleanup & repair

Shawn O'Neil

2023-10

They were Great!! They were able to come out with an hour from a phone call to them. We had a flood overnight in our basement and they took care of it professionally and quickly.Thank you!!Services: Flood restoration, Flood cleanup, Water removal, Mold mitigation, Water damage-related cleanup & repair

Abbey Alloco

2022-05

Leveraging Rock Emergency was the best decision we made.We returned from vacation to a burst pipe in our basement which equated to a moldy water-logged mess. Needless to say, our relaxing vacation turned to overwhelm and stress very quickly.We enlisted the services of Rock Emergency, and were blown away by their compassion, professionalism, knowledge and work ethic. They worked quickly to remove the largest amounts of water from the basement safely, hooked up multiple pieces of equipment to clean the air, dry out the walls, and help minimize the growth of additional mold. They also worked directly with the insurance company to ensure the water mitigation portion of the claim would be handled between the insurance company and Rock Emergency. One less task for me, the homeowner, to handle was incredibly appreciated. They ordered a mold protocol through a third party vendor (policy) which then allowed us to understand the extent of damage to our home and how to proceed.Once the results were available from testing along with corrective actions, they got to work. Dumpsters were ordered, filled, emptied and replaced. I thought they worked hard initially....they left me speechless when it was time to react to the corrective actions. These gentlemen DID NOT STOP working. We were amazed at how they documented items that couldn't be salvaged; cleaned and repackaged items they could save, and packed a storage pod in our driveway; which they also ordered for delivery as well.At the end of every day, they connected with my husband or myself to provide an update of what was accomplished, what the plan for the following day would be along with an estimated start time.During one of the eight days the crew worked at our home, they were needed at another emergency. The project manager communicated new expectations and the reason for the last minute change in plans. From my perspective, I appreciate their judgment on stabilizing another critical emergency, because, during that time, our house was in really great shape. Understanding how we felt upon finding our basement's disrepair and how quickly Rock responded to us, I'm so thankful to see they treat all their clients that way. That level of service and response sets them apart.Once all the demolition of moldy material was complete; which in our case was gutting the entire basement, they cleaned and treated all the walls and floors. The machines remained in our home for an additional 24 hours per the mold protocol and they came on the last day to retrieve them.An insurance adjuster from my homeowner's insurance company had to be on-site to estimate the cost of the repairs. Rock Emergency was not only on-site, but also ensured the project manager was there to assist with any questions the adjuster might have had. They had progress pictures and remaining plans for completion ready on-hand if questions arose from the insurance company.Throughout our entire time working with Rock Emergency, I cannot stress how thankful we were to have chose them. Being in a situation where we didn't even know where to start, or what to expect, Rock helped provide insight and reassurance along the way. They provided peace of mind in uncharted territory for us. Let them be your Rock too.Services: Mold inspection, Water damage-related cleanup & repair, Water damage-related mold removal

Noel France

2022-05

My basement flooded on Christmas night and it was a nightmare event to deal with as a homeowner and parent. I called Rock Emergency the next day and they were at my house within the hour. They thoroughly removed all the water, packed up the entire contents of my basement onto a storage container, and came back each day to check the readings and equipment to dry my floors and walls. They were kind, communicative, responsive, detailed, and went above and beyond! At a time when I was so stressed about the damage to my home and the stress of this event, it made a real difference to work with a company that made things easy and sent a crew that took time to explain each step to me, ask for my input along the way, and always do so with kindness. I highly recommend this company!Services: Water damage-related cleanup & repair, Water damage-related mold removal