Hazelwood Mechanical

4.1 (19)

703 Brooks Dr, Clayton, NY 13624
(315) 686-2160

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Mechanical contractor

Accessibility

  • Wheelchair accessible entrance

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

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Jayson Gray

2023-12

We had a fire in our furnace and were fortunate that it was contained to just that. Mike and his team had a new furnace installed quickly and did an outstanding job. His crew was fantastic and exceeded our expectations. We highly recommend them. We can’t thank them enough.

Tracie Tucci

2023-09

I can't say enough good things about this company. From the moment i called I was greeted by a very professional woman that gave me a realistic expectation. Further, she said she would call my by 2pm if she couldn't get someone out to me today. At noon Mike called and said he was on his way. He was able to snake the drain and get it working normal again in no time. Thank god because we are about to have a house load of people. Would absolutely recommend this company!!!!

Steve Oslin

2022-05

Well pump was short cycling and not maintaining pressure at the tank. I cut power to the pump in order to prevent any damage that could result from the pump short cycling. Called Hazelwood Mechanical after hours, as it seems water issues only ever happen after hours. Their answering service took a message to relay to the technicians in the morning. They called me first thing the following morning and said they could come out immediately. They arrived promptly and quickly figured out the issue. The technician, Ethan, was friendly and excellent to work with. They offered two courses of action, one budget friendly and likely to fix the issue and and the other to completely replace the pump...not as budget friendly. We chose to completely replace the pump as we had no idea how long the current pump had been in place and to avoid a short term resolution. Overall, I would highly recommend Hazelwood Mechanical to anyone, based on my experience with them. I will be calling them again in the future to replace a water heater that is nearing the end of it's life cycle. Thank you Hazelwood Mechanical.

sipperer

2022-05

Called Hazelwood about an air conditioning issue. Made an appointment for a day and time, 9-10. The day came and the time came and went. They were a no show. Called them and was told they had an emergency call from someone else. Was then told they would be there at 2. The time came and went, another no show. Called them at 4 and was told they had tried to contact my to just say they weren't coming. I drove 100 miles to be there that day for that appointment. The girl that answered the phone could have cared less about how inconvenient this day was for me. Think twice before calling them. Customer service isn't a priority with them.

Ryan Pelchat

2021-05

I was in the hospital with my wife, and my Dad (who is a senior) was watching the house. He noticed the heater wasn’t working so I called Hazelwood Mechanicals. They got there pretty quick and flipped a tripped breaker for him. The heater started working. The price was $237.60. That included $120 “labor” fee with an $80 hour rate, $90 “helper” fee with a $60 hour rate, $10 trip fee, plus tax. The company charged me for an hour and half of work for a 15 minute job (roughly). I called and they dropped the helper fee but would not budge on the 1.5 hour rate. What I gathered is if you have a job that lasts less than an hour and half you will be getting charged that rate regardless, as per the manager I spoke with on the phone, as that is their starting rate apparently (although they have an hourly rate..). Would have been nice to see that advertised on their website if they had one. To note: I do not hold a membership with this organization.

dennis Pearson

2022-05

.fixed 2 times...picked it up and now thermostat no working. owner blamed it on wires he said he knew were corroded, 2 trips still not correct. 300 bucks for a heater that does not work correctly..very dissatisfied

Don Bell

2020-05

I'm writing this review to alert other Clayton residents about a service call I had to fix our Carrier furnace. I was in the crawl space with Corey the service technician for the entire visit. The following details the 3 hours that were billed at over $300. It seems the policy is to "bill as many hours as possible even if you can't fix the problem".• Took off panel 1• Took off panel 2• Looked at the blinking light• Looked at his cell phone• Looked through the round window• Looked at his cell phone• Pondered the situation• Turned a few screws out; turned a few screws in.• Looked at his cell phone for an extended period• Pondered the situation• Unbolted a part then cleaned it (orifices were not dirty)• Replaced the part• Looked at his cell phone for an extended period• Pondered the situation• Came upstairs so his cell phone had better reception• Went to his truck to get a meter device (vacuum or pressure gauge)• Replaced the batteries in his metering device• Hooked up the metering device and took a reading• Looked at his cell phone for an extended period• Pondered the situation for an extended period.• Explained why he hated Carrier furnaces (too many parts)• Continued with his cell phone• Pondered the situation• Suggested I get a new furnace• Looked at his cell phoneAfter 3 hours I had to tell Corey we were done for the night; furnace still broken. I think he would have stayed through the night if I hadn't told him to leave. The actual work detailed on the invoice took 15 minutes at most. Sad to pay over $300 with no fix....but....they got the billable hours.

Bob Gault

2022-05

Have had both large and small jobs done recently, both done more quickly than originally quoted, and done well. Great service both times, would highly recommend, good old fashioned quality service! Even did more than requested.

Rebecca Miller

2022-05

Ethan made 3 separate service calls to my home. He is very knowledgeable, efficient and personable. The service charges were fair . Would highly recommend this company

Kathleen pond

2022-05

During our first snow event, our furnace was acting up and heat dropping. We called and the response was very, very prompt. Repair was made and our worries allayed. Highly recommend !,

Ann Mazur

2018-05

They responded in less than 24 hours and the work is high quality and up to code. Very professional service. Highly recommended!

Daron W

2021-05

Great service from knowledgeable people. Always done right, . They never let me down

Casa Bella Clayton

2020-05

Excellent service. Very reliable.

Bob Mulchy

2021-05

Very notably 👍👍👍👍👍👍

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