4.9 (199)
7401 Willowbrook Rd, Victor, NY 14564
(585) 397-3544
holbrookheating.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Walt Pigeon
2023-09
I had a complete residential boiler system replaced. Holbrook was second best value of 4 quotes I received and included more components being replaced. Mitch did a great job addressing my concerns. Phil and his crew did a great job on the install. Excellent workmanship on the final product and my basement was cleaner than before they arrived. Phil was beyond helpful regarding questions and concerns. Very happy so farService: Heating system installation
Tyler Warren
2023-08
John and James were very professional and knowledgeable!! Very quick and responsive to some unforseen obstacles. These two are a great team and I would highly recommend Holbrook services!! Very pleased! Thanks again!Services: Heating system installation, Install thermostat, Install AC
lisa storer
2023-12
I desperately needed a new furnace, quickly. My 30 year old fuel eating octopus was leaking and some zones and thermostats were not working. I was in town for 1 week. The Holbrook team hooked me up with a great deal and a good warranty. My beautiful, new efficient furnace is much smaller. It looks and works great. They were knowledgeable, polite and respectful.
Sydni Remington
2023-10
From our initial consultation with Michael Osborn to our install with our technician Chad and two gentleman, our AC/furnace install was very smooth and painless! We’ve been doing repairs to our home the last year and these gentlemen were hands down the best to work with! Michael explained everything thoroughly and clearly and took the time to sit and walk us through how the entire process would go. Initially, we just wanted to repair the central air since it hasn’t worked in over 10 years!! Michael took the time to notice our furnace was old. He found us a phenomenal deal for the ac unit and furnace.Chad came the following week with a couple guys to install. They were friendly, professional, and got us up and running with air conditioning quickly!! After everything was all installed, they walked us through everything that was done and how it works. Very thorough, knowledgeable, and answered all our questions completely. We will definitely be back!! Thank you so much!! We appreciate all your hard work, especially during a major heat wave!Services: Heating system installation, Install thermostat, Install AC
Linda Collins
2023-11
I love the great communication and updates from the consultation to job completion. I especially loved how professional and polite Michael was with the initial consultation. His smile, positive attitude, and great explanation of everything that would take place, made a huge difference when signing up for such an expensive project. The workers who did the installation were very courteous and polite as well. There were a couple minor bumps in the role but nothing worth taking away from the job well done!!! Thank you all.Services: Heating system installation, Install thermostat, Install AC
Jim Hiza
2023-11
On day 1, Scott arrived on time, made the correct diagnosis on my propane water boiler, and placed an order for the part. The part was ordered and Holbrook did honor the warranty. Barney arrived the next day with the part and did an excellent job installing and verifying that the draft and all zones were working perfectly. Very happy with the service. Cost of the service call itself, separate from the hourly rate, seems at the high end, so that's why it is not a 5 star.
Janine Andrews
2023-11
Very professional and thorough. They installed a new HVAC system (we went from oil to propane) and they explained everything. They kept us informed of all of the work performed from beginning to end. The price was reasonable and the work was top notch. I would definitely recommend this company to anyone.Service: HVAC system repair
Dale Stafford
2023-11
Holbrook Heating & Air Conditioning company installed a new furnace unit in my home. The employees were professional, I received a text notice, prior to the arrival, stating the name and a photo of the employee who would be installing the unit. The lead technician, John explained what the expectations would be and answered all of my questions. Both employees were conscious of putting foot protectors on to avoid tracking dirt on my floors. They stayed from start to finish without any break or unnecessary time off the project. Once completed, the employees removed all debris. John explained the use of the thermostat and inquired if I had any additional questions. Prompt, professional phenomenal experience!Services: Heating system installation, Install thermostat
Gail Duncan
2023-11
Had yearly service checkup for my on demand hot water heater and my AC/Heater heat pump. Service Tech Larry was so personable and answered all my questions. Larry educated me about each system and told me what to do if there was emergency. Also showed me how to claim my heat pump for fins would not get clogged. I will definitely ask for Larry to be my service tech from now on.
Joseph Merlo
2023-11
Michael D. was professional, kind and knowledgeable about the issue regarding our furnaces. Holbrook Heating services our commercial properties and both the office staff and technicians are wonderful. I can't say enough about the customer service; Holbrook obviously takes a lot of pride in assisting it's customers and we look forward to continuing our relationship.
Beth Carpenter
2023-11
Holbrook Heating was great to work with! Stacy scheduled the service and was very friendly and helpful. Kyle arrived on time and called ahead, he was very knowledgeable and professional. Thank you, Kyle, for putting my mind at ease and for teaching me a few things about using an oil furnace!
Gianna Dunn
2023-10
Our technicians Jeff and Tyler came out yesterday and today to help. They were absolutely fantastic and helped in every way! They did a great job at explaining everything and being super professional. They definitely left us with no questions unanswered!!
Stephen Shoots
2023-12
Jared and Eric did an amazing job installing my new heater/ac/head unit in my basement. They made it look easy which made me at ease. They were in and out in less than 5 hours, and that’s with taking a lunch. It’s only been a few hours, but I am extremely satisfied
Dave Stone
2023-10
Steve arrived on time, early actually, and was very pleasent to deal with. Brian assisted and was equally pleasant. They removed our formerly used oil tanks quickly and efficiently. In brief, good company to use, great staff, would definitely use again and I recommend their use to others.
Terry Volles
2023-11
Mike and his helper came on time and did a wonderful job of cleaning my furnace. Mike had been here before when he installed a new thermostat for me so I was glad that he was back again! Excellent work!
Martha Cowan
2023-12
Jared and James were very knowledgeable and professional did a amazing job from the removal to installServices: Heating system installation, Install thermostat
Natasha From Russia
2023-10
We just had our furnace installed by Chad S. And James M. And they did a fantastic job at it. Also Josh who originally came to do our free quote was really knowledgeable and helpful. 9/13/23 Would definitely recommend Holbrook heating and air conditioning.Services: Heating system installation, Install thermostat
Dave Evers
2023-11
Our appointment for furnace tune-up was scheduled for between 12:00 and 2:00PM.Mike called at 1:30, said he'd be here in 5 minutes; he was spot-on. He was very courteous and friendly and got right to business checking our furnace system.I also asked Mike to check the humidifier as I wasn't sure it was working properly. Turns out that YOUR tech from last year did not install the water filter properly and it wasn't performing properly. Mike fixed the problem (faulty install) and now things seem to be working properly.Thanks to Mike for really first class performance and professional service. He's a credit to your company.
W. Hulett
2023-11
Because of the great work done by Jared and Tyler from Holbrook Heating & Air Conditioning, I am now the proud owner of a brand new Rheem Gas furnace and Rheem Air Conditioner. They even replaced all my ductwork because my old ductwork was undersized.They were able to complete the work in 3 days and did a fantastic job. Everyone involved was very courteous and took the time to answer all questions and keep us updated with progress reports.not only did they clean up the work area - they left it cleaner than it was before they started.I am very happy with the quality of their work and would highly recommend Holbrook Heating and Air Conditioning to others.
Thomas Hall
2023-11
Dependable Attentative Accurate Service in Excellence in all areas of the Winter Contract from Hot Water to Heat Cleaning, Filter Change on Furnace. Answered important questions on Gas Issue of removal into all Electric - what companies are thinking on the Power Grid Black Outs and assessment was all Star 10's. Great Stop - Great Service - Priceless.
Karin Kellish
2024-02
They answered the phone late at night and were able to send someone to fix a bad leak on my furnace. Friendly and knowledgeable technician, even waited at my house to make sure everything stayed working.
Carol Rowell
2023-11
Tate arrived on time, finished his work, explained briefly what he had done, and after writing him a check, I signed the electronic device he uses. Thorough, quick and easy. An email invoice & paid invoice arrived almost immediately. Will be in touch next year, if not sooner.
Darin Frye
2023-12
Awesome company !Jared & Eric are stand up guys ! Beyond satisfaction!Thank you so much ! God Bless
Francine Warren
2023-11
Holbrook has been our go to for our boiler & hot water heater. They show up when promised, do excellent work & resolve any issue we might have. Love these guys & highly recommend them!
mpharney406
2023-11
The two installers were terrific! Jared & Tyler were prompt, polite and professional. The furnace works well. Jared explained how the new thermostat worked. They both cleaned up when the job was completed. Well dine!Services: Heating system installation, Install thermostat
Anne McCarthy
2023-09
Jeff and James were so professional and knowledgeable. Several challenges with the house inside and outside and they had solutions and took the time to discuss thoroughly with me prior to starting. They made sure everything was working and that we were comfortable with everything. Highly recommend!Services: Install thermostat, Install AC
Linda Brake
2023-11
I'm most satisfied with Holbrook Heating and the technician who came to service my furnace. Quinton made me aware of a part that will need replacement in the future, but for now my furnace was operating just fine which was a big relief with winter coming. Thank you again Quinton for putting my mind a ease.Service: HVAC system maintenance
Barb Kerrick
2024-01
Jared & Tyler were very knowledgeable and professional. They cleaned up after they were done and went through the instructions with me. I would highly recommend them.
Laurie Theurer
2023-11
Vance did an excellent job doing annual maintenance for our furnace--he took his time, brushing our all dust from interior and exterior. He answered questions and informed of upcoming needs. Thank you.Service: HVAC system maintenance
Sara Luzinski
2023-10
Kyle was wonderful! Knowledgeable, professional and clearly explained what the problem was, how it was fixed and how to properly maintain my system moving forward. He was also on time and very efficient while working on site. Highly recommend!Services: HVAC system repair, HVAC duct & vent repair
Monday | Open 24 hours |
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Tuesday | Open 24 hours |
Wednesday | Open 24 hours |
Thursday | Open 24 hours |
Friday | Open 24 hours |
Saturday | Open 24 hours |
Sunday | Open 24 hours |
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