Pace Window & Door Co

4.7 (340)

7224 NY-96, Victor, NY 14564
(585) 924-8350
pacewindows.com

Claimed
Window installation service

Service options

  • Online estimates

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

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Matthew Benton

2024-01

Avoid.Over a year to get Windows and doors installed. Numerous mistakes and have had to settle for less than what was promised. Broken glass, damaged/warped screens, multiple broken window frames, poor caulking on trim and none on outside windows. Little to no insulation on multiple windows. "Smooth" fusion welds they show you on samples are not what's received.Haven't even discussed the doors and those issues.Pace is great at blaming the manufacturer and referring to their warranty, which shouldn't be necessary before installation is complete.Finally, we have yet to hear from or see the GM, Mike as promised, after the last service call. He claimed he would personally visit to confirm installation was finally acceptable.

Mike Giambrone

2023-11

Background;• Our home had its original windows (built in 2000). Many of them no longer opened along with several having a haze between the glass panes• We wanted a window manufacturer who also installed their windowsWe had 31 windows replaced. Absolute great experience with the process and window quality. What stood out for us were Pace’s professionalism, communication and install workmanship. We would like to recognize Glen (sales), Giovanni (site/project lead), Christina (finance), and Dan & James (onsite install).If you’re considering windows… Pace is a local company to trust from start to finish.-Mike & KellyService: Double pane window installation & replacement

Denise Burgen

2024-03

Pace Windows did an excellent job on my new windows and doors - right from the salesperson Zach Kapitan to the installation- professional and detail oriented

Anne Jensen

2024-01

Dylan, James, and Dan did a fantastic job replacing my windows. Thank you Pace, windows were ready sooner than expected and you have great employees

jj jingleheimer50

2024-05

Has everyone seen their feel good video about their lifetime warranty? It's on their website homepage. A word of warning, make sure the product they install is manufactured by them. I purchased a window from Pace, installed by Pace, that is now leaking when it rains. I contacted Pace for a warranty claim. Of course the reply was that the warranty has expired. Excuse me? Apparently the window was outsourced to another manufacturer and the Pace warranty is not applicable. This is disappointing to say the least. If you're selling and installing another manufacturer's product, that should be seamless to the customer. I would not use Pace again and would definitely not recommend them.

John Dimick

2024-04

Pace installed 9 windows and a French door at our home in Irondequoit. It's my second set of windows from them. The salesman steered me and my fiance in the right direction absolutely no pressure. They were installed professionally by 3 men .The French door was also installed by a gentleman who only installed doors.They cleaned up meticulously. Easy purchase money well spent thank you Pace.

Samantha Ramirez

2024-01

From sales to installation I had nothing but a great experience with Pace! I would highly recommend them to anyone looking for high quality windows or doors that keeps the heat inside. We purchased 4 windows and a sliding glass door. Everyone was so professional and they completed installation in just one day. When I returned home from work they were already done and you wouldn't even have known they were here because they cleaned up everything before they left. The sliding glass door even has the blinds between the glass so they can't get ruined from the dogs or kids! Thank you Pace, so much for making this process so easy and stress free!

B Kelly

2024-05

So far, Zack, the salesman has done a great job writing down each detail, taking pictures and putting a a removable sticker on the door so the measuring and install crews know where to start work for sure. I will update after the install. (My daughter and family had a slider put in, the quality of which impressed me.)

Gen Hagerty

2023-11

We got an estimate from Pace for two exterior doors and three basement windows back in August. The rep that came out was very informative, answered all of our questions, and was overall very knowledgeable and helpful. At the time, we were told it would probably be about 14-16 weeks to get someone out to do the work. We just got the call that it would be next week, so ahead of schedule so far! Will update the review once the work is done.Update to this review - Pace arrived promptly this morning and got started immediately. One person started on the doors while the other two started on the windows. They were all very polite, and even went so far as to lay drop cloths down to keep our floors clean as they went in and out. The work took about 6 hours, outside of the noise made by equipment they were considerate of the fact that I was working from home, and they cleaned up after themselves completely. They also had a checklist to review the work with us at the end to make sure everything was to our satisfaction. We even got tiny bottles of touch up paint should we need it.Now to the important details, the work looks beautiful! Aside from it generally being a significant improvement from what we had before, everything is clean edges, nothing catching on the tiles we need to replace in the kitchen, they insulated around the new windows so we won't get as many bugs getting in. Overall super happy with the work and thrilled with how smoothly it went. Thanks Pace!Services: General window replacement, General door installation, Window installation

Stephanie Pinkney

2022-05

We contacted Pace to replace our front door, sidelights and install 2 glass block windows. They were very timely with installation and were very professional and polite. The quality of the products we purchased are phenomenal. They answered all of the questions and concerns we had and put us right at ease. Our house looks amazing and we couldn’t be happier!Services: General door installation, Window installation

Brittany Whitbeck

2023-11

We had a great experience with Pace for our new back patio. They were extremely timely and accommodating for us! We were in a hurry to get our door replaced for winter and their turn around time from the time we signed our contract to complete installation was less than 10 weeks! The quick service did not take away from quality. Our installer, Andy, was wonderful. He was extremely thorough and meticulous in ensuring we were happy with the results. He did a beautiful job on every inch and I was especially impressed with the care he put into the finishing touches such as the molding, caulking and cleanup. We expected a quality door to be installed but feel he really went above and beyond. If we every have needs for windows or doors in the future we won’t think twice about who to call!Service: General door installation

Christine Green

2024-02

I had 9 windows and a sliding glass door installed in my small 1989 ranch house in 2022. The quality of the windows is fantastic and the ongoing service for repairs is a great selling point, as is working with a local company. The installation was very quick and generally the contractors were great to work with. I met with 3 different companies and the cost was comparable to other local companies. I did find that the manufacturing was delayed beyond the projected date, which was not a concern overall because access to supplies was sometimes a challenge for any business at the time.The sales pitch was very time consuming and over the top. I really just wanted a basic assessment and quote, not a lengthy ordeal and explanations that seemed to imply I knew very little. We actually had to reschedule to complete the quote because I had other commitments and we couldn't move forward without completing the pitch. I was also bothered that I was not given a detailed quote on paper and I was pressured to make a decision and sign a contract on the spot. The quote was written in the salesman's notebook and then the contract was created from that. However, I was sick of the whole process and just wanted to get the job done.After I made the down payment, the process began with manufacturing and it seemed like communication dropped off. I had to call to inquire as to a projected installation date. The receptionist didn't seem to have any answers or want to find the answers. My call was sent to the manufacturing center, which was wonderful to deal with and they provided my with the information I was asking about. I'm not sure when I would have had a call regarding the installation date. An update after the original projected manufacturing date would have been nice.The contractors were quick and generally very nice. A few did make comments about the house. It's a small and modest house and I had saved up a great deal of money (16K) to purchase the windows on a teacher's salary. To hear comments disparaging some of the lesser quality elements of the house where disappointing. I had worked very hard to update a house that was in disrepair when I bought it with what I had. Some also left cigarette butts in the yard. The lead contractor was great. At the end of the installation, he contacted the home office and I was asked to give my credit card information over the phone to the receptionist. The lead contractor made out the receipt. This seemed like a questionable way to conclude the transaction. I was expecting an invoice or bill as I would with any professional service. They also had my credit card on file from the down payment and could have asked for permission to use the same card as payment. It all worked out, but I was concerned with exactly who I was giving information to.Finally, there was never a follow-up call on the process or result. I wanted to work with a long-standing company in my county and one that manufactures the product, but was really surprised at some of the issues around service and payments. However, I did receive a call from the salesman last week with a "gift certificate" for an additional purchase. While I am very happy with the results of the window and slider installation, I would not work with this company again.

Jay Shapiro

2024-04

Outstanding!Had 17 windows installed by 2 very professional installers.Excellent quality and attention to detail.

Donna G

2022-05

We contracted Pace to replace a small flat window with a bay window, a few double hungs, a storm door and a bunch of extra aluminum wraps on other windows wood trim. Everything from sale to installation was exceptional! They have reasonable wait time compared to everyone else around here and their quality, price and warranty were superior to all the major competitors in Rochester. Installers were friendly and clean. I highly recommend Pace for your window and door project.Services: General door installation, Window installation

Russ Stark

2023-10

We recently had new windows and door installed at our house. Throughout the entire process we were impressed with the salesmanship of the Pace rep and quality of the installers. They all were professional and quality people. Zach was outstanding in going through the buying process. He took time to give a great presentation and answered all questions for our situation. Thank you Pace for a great customer experience.Services: General door installation, Window installation

Customer Service

2023-05

We had a wonderful experience with Pace from Start to Finish. We were please with the service and quick response to any questions. Our door arrived earlier than expected. The installers put the door in quickly during single digit temperatures and were very good to answer any questions. I would definitley use Pace for projects down the road!Service: General door installation

mark sundquist

2023-07

In this day in age when you can’t find a contractor that will come out and give a quote, much less a good contractor that will provide a satisfactory product, Pace Windows and Doors is that amazing contractor.The work and product far exceeds just a satisfactory status and performs at an excellent level. Everyone that came to our home from the salesman, the engineer, the contractors and anyone at the office, all of them treated us with such friendliness and care we always felt like we mattered.The mark of excellence at Pace is so high that all other companies that are looking on how to better perform in their area of venue would do well in following Pace’s example.The only downside is that we used Pace to replace all of our doors and windows and we won’t be needing their service for a long time. When we find a company we like, we like to use them as much as possible. Best we can do is to spread our fantastic experience with Pace to other perspective window buyers. BUY PACE!Services: General door installation, Window installation

Flint Hall

2022-05

Mike, Jordan and Gunner just installed our windows, and we couldn't be more happy with the workmanship, professionalism, and extra effort their crew put in. The end result is nothing less than spectacular. Good job guys! The windows are SUPER high quality, and really change the hole look of our 110 year old house. If you are looking for replacement windows, call Pace (and try to get Mike and his guys as your installers).Service: Window installation

Justin Miller

2024-04

I'm the maintenance director for a local business, I contacted this company for a quote on a new door and frame. They never came out, they had me do all the measurements and took the pictures. Just for them to tell me they're unable to do this, with no explanation on why.

Jeff Voldman

2023-09

We used Pace for windows 20 years ago and had great service on any repairs. We want a new patio door and called Pace for an estimate and are going to get our new door from Pace. Pace has always honored their lifetime warranty.Services: Sliding glass door installation & replacement, General window replacement, Vinyl window installation & replacement, General door installation, Window installation, Double pane window installation & replacement, Window screen repair, Window frame repair & replacement, Window repair

brandon

2023-05

We recently reached out to have our entry door replaced. Our salesman Andy was very helpful throughout the process of choosing our door and the installation guys also were great! I would highly recommend pace to anyone looking to have work doneService: General door installation

Steve W

2023-05

We purchase an old home with beautiful old windows. While I didn’t want to replace them we needed to for functionality and efficiency. To make sure the windows stayed true to the home, Pace did a great job matching their style to the home. And even saved our old windows for us to repurpose on a different project. Overall, I'm extremely happy with the windows and the installation.Service: Vinyl window installation & replacement

Kristen West

2023-06

Would, and have absolutely recommend Pace to other people.Andy in the sales department was friendly & knowledgeable. Spent over an hour going over all the different window options and there products. Was very nice to deal with.Gio came out to measure the windows took good notes on any concerns we had or special instructions for certain windows.John with the installation department was very helpful anytime I called and had questions. Patrick and his crew were very friendly, polite, hard working & efficient. When they were inside the house, they kept the area they were working neat & tidy. Always vacuuming up any mess they made.We are very happy we made the decision to go with Pace. All around top notch service.K. Sikora - Sodus

Kelsey Potter

2023-06

I bought a home 3 years ago that the previous owner mentioned that he had had the windows/doors redone by Pace years prior and believed there was a lifetime warranty. I needed a few repairs this year and called them up with no idea of the date it was done and no paperwork. Rick was extremely friendly and helpful, finding the information and was able to honor the warranty with no service fee. Otis came out within days to fix the repairs and was also friendly and so efficient! I couldn't have asked for a better customer service experience.

Ross Clary

2023-09

We started by having a Pace Team Member come out to take a look at our windows. This was our salesman. There is no doubt, his primary objective was to close the deal during the first visit. We were still in the budgeting and decision phase of the process and had received no other estimates from any Pace Competitors. I am a DIY’er and was contemplating doing the replacement myself. With that in mind there were several iterations of the quote which our salesman was with us. He was very patient with the variety of in/out of scope scenarios were contemplating. With the lifetime warranty, installation, and expected energy savings we decided there was enough value in the proposal from Pace to proceed. We went with an option of remove 4 windows, install 6 (some of the windows were large enough to require combining 2 doublehungs together). Great! We went through a lot of and paid our initial deposit with the salesmen communicating the expected project timeline with us. Part of our contract was to trade in our existing window to be recycled. Now, I am unsure of the Carbon Footprint of the Pace organization, but I was surprised to learn that this was even an option. With a large family who does our part in regards to recycling and artistic repurposing, we are very hopeful that some of those components can be utilized in the future instead of being sent to a landfill.The Measure. The initial measurement was scheduled within the timeframe our salesman had promised, but we receive a phone call that morning informing us that the tech had called in sick that day. Understandable delay from our perspective. So we then re-scheduled. Pace didn’t seem like they were in a hurry to get it re-scheduled, so it was another week to a week and half out. I was somewhat surprised at the seeming lack of urgency to get rescheduled, but from a homeowners perspective, this was not a time sensitive improvement project.The Build. We got the normal sales pitch from our salesman when we had discussed what to expect. “The normal build cycle for the windows is X weeks, but the factory is doing well right now, and is likely to get the windows manufactured 2-3 weeks before that.” Well, let’s just say the factory got them done in X weeks with no improvement. We signed contract in April BUT it would have been nice to be getting the insulating performance of our new windows during those hot July Months! We received a phone call from the factory when they were complete and then a week and a half later we had an installation crew coming out to the house.The Install. I was kind of surprised when a third party contractor arrived at my house the morning of the installation. I was expecting to see Pace on the vehicles. Perhaps this is something the salesman could have prepared us for through the experience of getting our windows installed, or perhaps a detail mentioned that I missed. The contractor came well equipped with their workcrew, very professional and clean. They were at the house for approximately 5 hours to perform the installation, taking them about 2.5 hours to remove and get the new windows squared, plumbed, and fastened. The balance of the time was the patience they took in getting the interior and exterior trim perfect. One of the windows we had replaced was a bow window with 2 doublehungs. The previous installer had some issues with the trim to the soffit which resulted in the soffit sagging. The contractor was very patient and resolved the sagging soffit, doing the job right. It was clear that at least one member of the installation crew was inexperienced. I observed the lead installer to be checking their work and providing some coaching moments to the less experienced team members. In light of continuous improvement and the development of talent, I had no objections to how those situations were handled. I am confident we received a proper installation. The contractor was meticulous when it came to caulking and lets face it when doing a job like windows, you have to be meticulous. Great job Maressa Remodeling!

Benjamin Hart

2023-07

They no showed the first estimate and then when we rescheduled they showed up and said “we don’t do rental properties.” Some investors, like myself, are willing to pay for a high quality door. I feel like we were prejudged. Then they lied to talk us out of a sale saying that there cheapest storm door was $1500, which we know is not true because we bought one in the past for much less from Pace for our personal home. Why the double standard? My money is still good whether rental or not. What a waste of time! And we told them upfront that it was a Rental. Unbelievable.

Hallie Jones

2023-05

Pace has been very supportive and informational during this process of picking new windows. Andy was on time and very helpful with given not just information on Pace but how they compare to other companies in Rochester. I would recommended them to anyone.Service: Window installation

Nadine

2023-08

We had Pace replace 17 windows in our house, The installers arrived on time and were very courteous, the windows were installed from the outside so there wasn't a mess in the house. Even with stopping for the rain the installers completed the job in 6 hours, The installer took the time to show me all the advantages of my new windows.Service: Window installation

Thomas Parker

2023-05

Start to finish, It was a great experience using Pace to replace the windows on our house. Our salesman, Andy was incredibly thorough and knowledgeable in not only their product but in the competitors offerings as well. He was not pushy at all, and let the product, warranty, and pricing options speak for themselves. Patrick and his fellow installer rebuilt our framing and installed our windows very methodically and efficiently, with expert skill. Top of the line product, leading real lifetime warranty, and knowledgeable employees make us very happy with our purchase. While they're not your cheapest option, they certainly are not the most expensive. But for everything you get, they are undoubtedly the best value in the long run. I would recommend them to anyone.

Laurel Drach

2023-05

Pace recently replaced a front door, storm door and sidelight at my home. The Company's customer service was outstanding from beginning to end. The salesman created a graphic of the doors' appearance for my HOA. The office sent color samples to me and even reached out a few days later to see if I needed anything else for the HOA.The installers were wonderful - courteous, friendly, and respectful of my home and condo complex. They were meticulous in the installation details and did an excellent job in cleaning up.The doors look beautiful. I am so happy I found this Company. Thank you, Pace!Services: General door installation, Storm door installation & replacement

Opening Hours

Monday 8 AM-6 PM
Tuesday 8 AM-6 PM
Wednesday 8 AM-6 PM
Thursday 8 AM-6 PM
Friday 8 AM-6 PM
Saturday 8 AM-3 PM
Sunday Closed

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