The Captain

Devin Jacob

2023-12

These guys are great. The biggest thing here is the quality of the work, everything they do is solid. I didn’t like the look of one of the windows and asked them to put in two more last minute. They did it in a day. Showed up on time every day when they said they would.Would highly recommend for anything windows, siding, gutters and roofing. They do the work as though it were their own house; can’t ask for better than that!

Christopher Dierkens

2023-10

The Captain has been my one stop shop for a few projects.The first project I called them for was for gutter guard installation. They gave me a fair quote with a couple of options, and were able to install them quickly without trying to upsell, or make additional repairs.The second project was a backyard deck that spans the whole back side of my house. Again, they were able to provide a quote that was competitive, and throughout the build were highly communicative, and willing to make adjustments along the way.Finally, they were able to replace a dining room window with a 6' sliding door, along with replacing a sliding door in another location. The attention to detail with ensuring the doors were set correctly did not go unnoticed.I would highly recommend The Captain for any gutter, deck, or window needs.

Mindy Roth

2024-03

I connected with a handful of companies in the process of getting my new roof and gutters. The people at the Captain made it an easy decision of who I would feel most comfortable choosing to work with. Joe was very thorough and honest as he walked me through the quote and the particulars of my house. Wyatt never failed to patiently answer my questions (I had about a million). Tim took the time to make sure I understood the process and came back as often as needed to make sure everything got done. Thank you all for making the experience so manageable!

Bob Nischwitz

2024-02

We had gutters installed by The Captain. We had a great experience. Everything was explained in the quote and all questions were answered. Wyatt scheduled the work and is very knowledgeable about the installation and process. The crew, Joe, Mark, Alex and another gentleman were excellent. They were professional, explained everything and made sure that we were happy after the job was finished. The gutters look great. We will definitely use The Captain again in the future.

Courtney Higley

2024-03

I'm thrilled to leave a glowing 5-star review for The Captain. They added a new window and attic access with stairs! Their service was exceptional, from start to finish. Their team was professional, efficient, and the quality of their work exceeded my expectations. The new window brings in wonderful natural light, and the attic access with stairs is a game-changer. Highly recommend this company for their outstanding workmanship and customer service!

Maggie Kuhn

2023-12

I highly recommend The Captain for your roofing needs! I was in between a rock and a hard place when I called them. I had water coming in my attic and had to leave for a work trip the next day. I called Ben and he worked to get Tony out right away. Tony arrived early the next morning and gave me an assessment on what they could do. There is never a good time for needing a new roof but The Captain made it a simple process and affordable through financing! The roof was completed while I was away for work. The crew was professional, respectful, arrived on time, cleaned up after, and did a beautiful job! They even included free gutter guards! As a woman there is always a fear of being taken advantage of by contractors, but everyone I encountered from the Captain made me feel secure and knowledgeable about what was happening the whole time! Tim even fixed a soffit issue for me! Again, 5+ stars for The Captain!

Gary Newyear

2024-01

My home insurance company was giving me heat about my garage roof. Not "fix the roof" but "fix the roof or else". I had a very short timetable. The Captain said "No problem!" They replaced the roof with time to spare. The work crew was polite and hard working.It has been an outstanding experience. When it's time to do the house roof, I'm calling the Captain.

Dane Vannatter

2024-01

The Captain and his team are excellent. Our fence, garage, and deck were destroyed by the August 24 tornado that swept thru Cleveland. The Captain has rebuilt all 3 for us. Their communication and follow up is exemplary. The work is terrific.

Connie Thackaberry

2023-09

We had a tree fall on our roof and The Captain did an amazing job repairing it. They were able to come out quickly and give us a quote. They walked us through the process and explained each step of the way. Our new roof looks amazing. They were complete professions and communicated with us clearly and regularly. The crew that worked on our roof were super careful with our yard and property. Except for the beautiful new roof, you couldn’t tell they were there! I would not hesitate to recommend this company for their roofing services! So kind and professional!Services: Gutter repairs, Roof repair for storm & wind damage, Gutter installation, Attic venting, Roof repair, Roof damage repair

Lailee

2023-12

These guys are AMAZING!!! I’d give them all the stars available on any review. Ben and his guys are more than solid. They listed to you.. to understand not to just reply with the same answer 20 others gave you. As a lady out here rolling solo we need more companies like his! Within a week he had a date for me and had my roof on reframed before the snow!They kept me in the loop during the whole job.. were completely transparent as they should be but actually willing to be which is HUGE!Can’t wait for my deck quote!! If you’re on the fence and looking .. stop here and call them ..Thank me later

Ryan Hooper

2023-10

We had our entire house's siding replaced and we're so thrilled we used the Capitan. Communication was top notch from start to finish. The work was great. I've already made a few personal recommendations to neighbors who have told us everything looks fantastic. 10/10. 5/5. Thrilled with the results.

Becca Heacox

2023-10

We had over 20 windows replaced by The Captain and it was the smoothest contractor project we've ever experienced. So much care was taken from the quoting process all the way through the completion of the project. The level of communication is almost unheard of in this industry. We felt informed and comfortable every step of the way. The final product went above and beyond our expectations. Highly recommend!Services: Gutter repairs, Roof inspection, Gutter cleaning

Terisa Reimschisel

2023-10

It was a PLEASURE to work with The Captain for gutter cleaning and a roof replacement. Tim came out to look at our roof after a cap shingle(?) fell off during a storm. He was matter-of-fact and did not push a sale. He assured me that if we decided to work with The Captain for repair or roof replacement, he would help with the insurance process. Tim helped me navigate all things insurance, spent time calling them for me, and very responsive to my many text questions. 2mo later, we got a gorgeous new roof, all paid for by insurance. The Captain paid our $1000 deductible - so nothing out of pocket for us. Tim kept in contact with me during the 2-day roof replacement by sending me texts about the work progress and encouraged any questions. Tim ensured the clean-up around our property was done properly and single-handedly put our heavy patio furniture back in place.Afterwards, Wyatt was courteous with my billing/insurance questions and helpful with providing guidance and paperwork to forward to insurance to get our job completion check from them. Overall, a GREAT experience. I will definitely continue to use The Captain for gutter cleaning and any other job that pops up that they do.

Robert Kwitkowski

2023-10

Purchased a home in the spring and we knew a new roof would be needed (interior leaks, rough existing patchwork, etc...).There are plenty of Roofing Companies to consult with, and I did just that. I must have had 6 or 7 companies out to quote complete replacement of shingled roof, along with replacement of Gutters and Gutterguards.The Captain offered all services, and had pretty quick availability.The Price was in the lower half of my various quotes, but in talking to the Sales Rep, and then The Owner (who called to help answer various questions I had), I knew this was a company I could feel good about giving the business to. All aspects were handled in a courteous, professional, and timely manner.The crew worked very hard from the moment they arrived onsite till the daylight was no more. They left the jobsite as clean as you can possibly get it after a complete tear off, and were very mindful of my property (driveway, trees/bushes, AC unit, Deck, etc).I'm happy to say the on the job experience lived up to the on the phone administration portion!And post-installation, the owner, Ben, reached back out via Video to make sure I was completely satisfied with the work and if there were any questions. An added touch that someone spending a large chunk on money on the work can fully appreciate.Thank You Ben, Joe, Tim, and the Gutter Crew (please forgive me, I've forgotten their names!) for helping transform the outside of our home!

Ilya Bederman

2023-10

After long and useless search for decent gutter contractors, we were very pleased to give our tricky gutter project to Captain gutters company. Joe came for an estimate and worked out exactly what was needed to be done and suggested what was not necessary. Job was completed on time. We are very satisfied customers and highly recommend Captain gutter company for any gutter work.Services: Gutter repairs, Gutter installation, Roof inspection

Steve Lusky

2023-06

We called several companies to get gutter estimates. We had just come off of a bad experience with a siding/window project and needed someone to do this job right. As a salesperson myself, I appreciate a soft sell. Joe immediately made me feel confident that they would do things the right way. He didn’t push and in the end the price didn’t matter - although they were the lowest of the three bids. They followed through on every single thing they promised. They showed up on time and texted me that they were on the way. The highlight for me was the crew they sent out, particularly their lead person, Chris. He has a super positive personality, let me know what they planned to do, encouraged us to watch them work and check their progress. The rest of the crew was just as professional and polite. I know it’s hard to find good employees these days, but The Captain hit the jackpot with these guys. I highly recommend The Captain. Just trying to figure out our next project to work with them again.Service: Gutter installation

Kelsey Lauf

2023-09

The Captain did a great job cleaning our gutters, and for an amazing price. They said they would be coming out within a week for the cleaning, but they came the next day! They also did an awesome job cleaning up afterwards, and even sprayed off our patio furniture for us. I would definitley use their services again!

Dan Stewart

2023-05

I had The Captain come out and do an entire revamp on my house. I had a roof, siding and new gutters put on. Scheduling was a breeze with Wyatt. The crews that came out were super knowledgeable and did a great job with clean up. I will be getting their gutter guards installed this spring, so I no longer have to worry about clogged gutters. Highly recommend.Services: Gutter installation, Roof installation

Jason Pierce

2023-05

I had a garage roof leak that I had put off fixing for far too long. I reached out to the captain to come out for an evaluation and quote. Tim was amazing at explaining everything to me and making it clear what needed to be done and the cost for each part.I hired them and they were able to get me on the schedule very quickly. Completed the job in 1 day! They took care of moving everything out of my garage and putting it all back to how it was. And cleaning up after.Really easy company to work with and very professional. Couldn’t be happier with how things turned out and makes me wonder why I didn’t call the Captain earlier!Services: Roof repair, Roof installation

K T

2023-05

The Captain for the win!! Can’t say enough good things about this company! We needed a repair done to our roof asap, we called them on Wednesday and they were out the next day to do the repair. Great communication, great service and quality work.Service: Roof repair

Ryan Loague

2023-05

Ben and Joe were both an absolute pleasure to work with. We had a downspout that was draining directly onto a concrete slab and contributing to a basement leak. The Captain was quickly (and very affordably!) able to redirect the flow. I didn't originally know this, but they also installed gutter guards on our house shortly before we purchased the home, and those have been a huge help! 10/10 would recommend.Service: Gutter repairs

Jamie Elliott

2023-12

The Captain did a great job. They were prompt when coming for the estimate and when completing the roof repair.

Erin Turbett

2023-05

Anthony and his team did an amazing job on replacing my gutters and installing guard. He made my vision come to life and made great recommendations on guard. I'd suggest Anthony to anyone who needs gutter maintenance, repairs, or installation!Service: Gutter installation

Cindy E

2023-05

What great customer service!!! Gutter Captain patched a section of our gutters and replaced another. When we noticed some bowing in the replaced section, they can out right away to take a look and fix. They were responsive, friendly, and great to work with! When we had an issue with pooling by the replaced section months later and were concerned that it was an issue with the installation, the owner Ben explained that it was likely a clog in the downspout. I wasn't sure since we did just have them cleaned a few days beforehand by a third party (who we will not be using again), but apparently they were not very thorough because Ben's suspicion was correct. Gutter Captain came out to diagnose free of charge, found and cleared the clog which was confirmed to be the culprit. They were friendly and knowledgeable and took the time to answer questions. Do not hesitate to use this wonderful company!Service: Gutter repairs

Robert Doll

2023-05

I hired the captain for my roof, siding, and porch soffit for a new construction project. They were the best crews we had on the entire project, and I can't thank them enough.It was a very challenging project with a lot of nuances between other crews. They consistently went above and beyond the scope of their work to get the project complete and sometimes did so at no extra cost.They were professional from start to finish. Look no further, these guys are the best available.Services: Gutter repairs, Gutter installation, Roof installation

Julian Lysyj

2023-05

Dan and his crew came out and did a gutter clean and installed new gutter guards on our house and did an amazing job! Highly recommend using them for their services.Services: Gutter installation, Gutter cleaning

Frank Goforth

2023-05

Lost a downspout, pouring water on the foundation, a small job. Called on Tuesday and got a reply immediately, they asked if someone would be home they would try to fit me in between bigger jobs. Called me back Wednesday morning and said they could fit me in at 11:30-12:00. Joe was there at 11:30 and done at 12:11. Very professional and the work is great. I will definitely use them again.Service: Gutter repairs

James Mueller

2023-07

Joe was knowledgeable and knew his job and completed it correctly and efficiently. He answered all my questions and took care of the job I needed done and went above and beyond.I will request Joe the next time I need a service and will recommend this company.

Hank Stewart

2023-06

Anthony and his team did a great job with our gutters. Everyone was very professional, and went above and beyond the call to help out. Great customer service.Service: Gutter repairs

Skylar Spears

2023-07

We hired The Captain to put in some new windows and service some old window screens. We couldn’t be happier with the service. Randy and his crew were terrific.