Frisbees - Plumbing, Heating, AC & Electrical Contractor

Wes Smith

2024-04

Evan came out and fixed both of our HVAC units by cleaning and replacing a burnt out blower motor. They arrived on time at 8:08am on a 8am on 10am appointment time window, and the work is finished by 10:30am even with Evan having to run back to get the correct blower motor. 5 stars all around.

Erica Wilcox

2024-02

I am not someone who leaves reviews, really ever! But I have to give credit where credit is due when you receive such amazing customer service. We called Frisbee's to get some electrical work done and they were able to fit us in within a few days, amazing. The gentleman who came to our home immediately put plastic booties on to not get dirt and slush on our floors, amazing. He completed our 3 tasks in under 30 minutes and explained everything to me about what he was doing and what was wrong, amazing. He had everything he needed in his van, no follow-up necessary. Left with a smile on his face as did I. Amazing experience and we are now team Frisbee for whatever they provide that we may need! Highly recommend.

Gregory Helms

2024-02

A huge thank you to Thaddeus, Benjy, and Jaclyn. Thaddeus is always responsive and sincere in helping us choose the right path when addressing the issues we bring to him. Benjy was kind, patient with all my questions, explained what he was doing and exuded concern that our issues were being addressed as we wished. We were fortunate to work with them both.. as are you!Jaclyn was also patient and informative when we stopped to choose some hardware on the Sat. before New Year's eve. Some folks might have been a bit down having to work that day, but she was upbeat, pleasant and helped us make the right selection for us.Thank you Frisbees.

David Fergen

2024-04

We had a fantastic experience with Blake servicing our humidifier in our place of business. He was not only friendly but also displayed impressive knowledge in his work. Blake provided excellent service, leaving us completely satisfied. I highly recommend his expertise!

Dorene Weinstein

2024-04

I had a leak under my kitchen sink. Turns out the porcelain sink was cracked and I needed a new one. The faucet was also leaking (into the sink) so I got a new sink and faucet.When the workman had hauled in the new sink and opened the box he said that he could not be held responsible if he damaged my countertop during the removal of the old sink.I paused but decided to go ahead. The sink was leaking after all.It ended up that they did damage my countertop. When I called to complain the Frisbee representative said “we told you we would not be responsible.”He said that over and over again.I get it, but bottom line—they DID damage it.He explained over and over that EVERYONE gets a new countertop when they get a new sink.But I didn’t need a new countertop, nor did I want one.Then I asked if there was some product I could use to mask or minimize the damage and he had to get back to me a day later only after I pressed the issue, sent photos and texted him again.I asked if there was a workman he could recommend to help and he s reiterated that EVERYONE usually gets a new countertop (except me apparently).The confrontational attitude and lack of apology are not good business practices.Frisbees should have a protocol in place for these situations. There should be a list of products they recommend trying, a couple namesof people to call, perhaps a break on the cost and a HEARTFELT APOLOGY.None of which happened.I’m very disappointed. This was not a cheap job (more than $1,200!)And I get blamed because they told me they might damage my counter?!What a way to do business.I will not be using Frisbees again and I’ll be telling everyone about my dealings with them.

Brett and Laura Cooper

2024-04

We installed a new sink as part of a kitchen remodel about two years ago. Shortly after, the sink started to crack for unknown reasons. Over the next 18 months, David F and Vanessa H at Frisbee communicated and negotiated with a slew of contractors, suppliers, plumbers, wholesalers, retailers, manufacturers, and others in getting us a replacement sink delivered and installed at no cost to us. In short, David and Vanessa do right by their clients and see tasks through, no matter how tricky or messy they may be.

Steve Dodd

2024-04

Warning do not hire this company they put in a brand new furnace and air conditioner and never checked the unit and it leaked water on the floor. And then they charged my friend the customer $120 to repair their own leak. -5☆

mitchell

2024-03

The hvac technician Dan M did an absolutely fantastic job, quick, knowledgeable, explained the cause of my issues and left me with a sense of confidence for Frisbees and their team of techs

Mitch

2023-08

Called Frisbee for a quote on an A/C and furnace as our AC unit went out in the middle of July and our furnace was quite old. Elliot came two days later and assessed our situation and gave us a quote by the end of the day. We asked them to do the install as soon as possible, and they showed up less than a week later! Travis was very knowledgeable explaining the system itself to us after the install, and Jason was super helpful in explaining the install itself and what they all did. I will definently be using Frisbee for future service. Between Elliot, Travis, and Jason, you guys made this an excellent experience! I am so impressed at how seamless this process was and am very impressed with our new Carrier unit. Thank you so much!!

Katie Hughes

2023-05

Update: frisbees did apologize for the below mess and sent a gift card to try to make things better. I appreciate their efforts and taking it seriously so I’m going to update them to 3 stars.TLDR: fan installation is fine but they left my bathrooms a total mess with insulation and dust everywhere. Also, poor communication.August 30: Frisbees came out to look at and quote our project.September 12: Hadn't heard anything about scheduling so my husband called and they couldn't even find our information in the system.September 26: My husband called again because we still hadn't heard anything about being scheduled. He was told the guy does his own scheduling and basically will reach out to us a week in advance. What an awful system?! We essentially had no idea when they might be ready to do our project.September 29: I called Frisbees to ask about scheduling. Got the same information as my husband.October 28: My husband received communication that Frisbees would arrive on November 2nd between 9 and 10 am, closer to 10.November 2nd: Frisbees arrived prior to 8 am, which was never communicated to us. The actual project went fine. But when they left, my house was a disaster, as shown. No drop cloths were used to keep dust off the floors, bathroom doors were left open so the dust traveled out of the bathrooms and onto carpet and other furniture. We were never informed to remove items from our bathrooms so all of our toothbrushes, kids bath toys, etc are covered in insulation and dust. (see photos)While the actual work performed was fine I was not impressed at all with how they left my home or how scheduling staff communicated.

Paul

2023-05

ZERO STARS -We are 4 years into a new construction house with all HVAC and plumbing completed by Frisbees as a sub-contractor. They designed all components of the plumbing, heating and cooling. Everything down to the toilets and fixtures was sold and installed by them.Multiple service calls for water softener not working at all.Multiple service calls to to discover hot water recirculating pump installed backwards for hot water loop, against a one-way valve.Multiple service calls for UV light failure on furnace.Frisbees was sub-contracted again for basement finish just 2 years ago and during the fitting of downstairs plumbing. New piping was attached to the cold water lines that contained debris, wood shavings, etc, and then turned on. This debris over a few short weeks, managed to travel to an elbow and reducer to the master shower resulting in a complete loss of pressure on the cold line. Since the shower used a pressure-balancing valve, the loss of pressure on cold side, means no water on hot side. Months of back and forth with home contractor and Frisbees resulted in some debris being pulled from the system and drywall, painting and other work left to fix. 2 years later this problem still exists and is worked around only by engaging other faucets earlier in the cold loop to reduce back-pressure on the debris which sometimes allows us to use the shower. We will have to start tearing things down and replacing entire segments of the plumbing lines to fix at our own expense when we can find an honest and trustworthy contractor. Spoiler… there isn’t one here that many of us can afford or get on the schedule for.I called 3 weeks ago to get on automatic schedule for furnace and A/C maintenance and a technician was dispatched a few days later. During the cleaning/maintenance, a part that was displaying faults previously, failed permanently resulting in a loss of heating. Another technician was sent an hour or so later to troubleshoot further and he determined that the inducer motor was faulty but under warranty. We were informed that carrier does not stock this part with dealers, requires an extensive red-tape process to get a replacement, and has a 6-hour hold time for carrier support on the phone. We were told not to worry and and it would be submitted asap as they have all info needed and we could expect about a week to wait.After more than a week and a half passed, I called in to find out what was going on after several more days. Frisbees was able to confirm they received the part on Saturday and that I was second on the list to have it installed on Monday. Less than 48 hours after the replacement part was installed and system is back and running I get the best part of every interaction with Frisbees.just calling them is $85.annual heating checkup is another $55.The best part, the part covered under warranty, is another $100!But wait there's more....not even the next morning our furnace has a whole problem. It is currently sitting in a pool of its own fluids (water?) that is pooling nicely towards the finished portion of our basement.A new technician is dispatched who arrives and ultimately performs the annual cleaning we were led to believe was completed on the first visit that we were charged for. He had to replace all the PVC piping that allows the moisture and water to drain away from the furnace.In August 2022, Frisbees had an annual revenue of 24 million dollars according to a simple web search. Don’t be fooled by the marketing jingles, family-owned since blah blah blah, a trusted part of your community BS. Your money is the only goal and they they will pass every last red cent of their expenses back onto you for every single interaction you have. I’ve had to fight tooth and nail just to have everything working properly for the first time yet without paying for the service all over again.Services: Heating system repair, HVAC duct & vent installation, Heating system maintenance

Sheri Jarratt

2024-02

Excellent service and quick response for an after hours furnace repair during our extreme cold weather. Technician explained everything and stayed to make sure everything worked properly.

Amy Marschall

2023-06

We used Frisbee for AC and a possible plumbing issue. We would give the AC tech six stars if that was an option! He fixed our AC quickly and taught us some basic maintenance we should have been doing all along but weren't aware of (first time home owners). It was 90 out today and I needed a sweater because the fixed AC is so powerful.The plumber determined our pipes were ok and that he didn't know what the issue was. Fair, it happens - but $185 to not actually fix anything? I understand paying him for his time making the call but he was in our house less than a half hour, so the price seems steep as he didn't fix our problem.I do appreciate they were able to come so quickly. Overall would use them again I think, at least for any issues with our AC.

Jason L King

2023-09

I had an employee who accidentally broke a mop sink part. I stopped in with a pile of junk and no clue to the parts department. Travis was awesome. He helped me out identifying it the best he could and I am 99% sure we have the right stuff!Great service in parts department for a random walk in customer!In a day where customer service is nearly dead- Travis was a rockstar!

Amy Comp

2023-11

Frisbee took care of our water main today. Zach was so kind and did great work. We had scheduled out a few weeks ago to make it work in our schedule and the entire process was so easy! Thanks!

Kelly Moore

2023-10

We’ve used Frisbees all of our lives-in my childhood and adult homes. They are prompt, professional, fair and explained the issue very clearly! We sure appreciated the responsiveness with a two-year-old in the house!!! It can be dangerous when the AC goes out! It’s fixed!!!!! Justin is so very awesome! Thank-you!!!

Jessica Bjorke

2023-05

Aaron as professional and very informative with our concerns and follow-up after a scare with another company. He over looked everything and reassured us our equipment was in working order and tuned/fixed what needed to be addressed. We definitely will keep going back no matter the “good deals” a different company may try to sell you.The service Manager Mark was pleasant as well. We were told by a different company we couldn’t use our furnace for due to a carbon monoxide leak. Due to the cooler weather and a little one he had someone over in a few hours!! We appreciate your business and the technicians that work for you!Services: HVAC system maintenance, A/C system maintenance, Heating system repair, A/C system repair, Heating system maintenance

April Kelling

2023-12

Service tech showed up next morning after I called and was super friendly and knowledgeable. Prepared an estimate on the spot and the final bill came in under the estimated amount! Very happy!!

Jayme Damm

2023-05

Frisbees was all around amazing. They were extremely easy to work with and looked out for my family's needs rather than trying to sell me what would make them the most money. They were quick in installation and did the job flawlessly. They even went back and worked with me to make sure I had the correct documentation for my insurance company months after the job was complete. I would recommend this company to anyone!

Jeremy Pratt

2023-08

My AC quit on me and the house went straight to 80+ degrees. One call to Frisbees and had the house back to 72 with a minor replacement on the outside unit. Between the call and the tech fixing was less than a few hours total. Will recommend Frisbees every time I hear of an AC or furnace issue. Thanks Frisbees!Service: HVAC system repair

Carter Gullickson

2023-07

Frisbees got a new AC unit installed within 4 days from when I first called them after my ancient AC unit died in the middle of June last year. Their technicians were quick and got the job done right. On top of the speed and great service, their bid was better than 5 other places in town I reached out to.Services: HVAC system repair, HVAC system maintenance, A/C system maintenance, HVAC duct & vent installation, Install AC

Robert Giebink

2023-12

Travis is top-notch at what he does. He serviced both furnaces in my house and explained in detail what he did. He answered my questions intelligently. I was completely satisfied.

Leisa Davis

2023-09

We recently built a new home in Sioux Falls. Frisbees has done a wonderful job. Timely, professional, quality work…. Scott and Jordan have been absolute Rock Stars!

Kevin Severson and his Vizslas hiking

2023-06

Plumbing call: Down- pipe outside for my sprinkler system needed replacement. Two feet of pipe, propress connections…no solder….15 minute fix by great technician: $236.00. (they now charge $85 to come to your house.) (Time to learn how to do some basic plumbing myself). Tech was awesome, company just charges too much. Not his fault. And yes, I know it’s probably the going rate all over town, but it’s still excessive.

Nick Burke

2023-05

Had a terribly high quote for a furnace replacement from another company in town when our furnace just needed a couple new parts. Frisbee came right out to review, did a thorough and honest job in letting me know a repair was perfectly fine rather than a replacement, and came in at a great budget. Would highly recommend.Service: Repair HVAC

Peter Liberko

2023-05

Billing system needs work! We are selling our home, so we had Frisbees check our heating system. Had to pay service tech. at time of service, which was ok, but in the past they sent us a bill. Then we had some plumbing work done which required 3 additional visits. (on was to replace 2 bathtub spouts, but they repaired drains in error). Each time we had to pay at end of service call. Received a statement from Frisbees saying we had a balance due. Called billing department and went to voice mail so left message that payment was already made. Never got called back, but about a week later I got 3 bills in the mail with balance due. Called again and they "found" two of the three paid, but said one was billed, but reversed a couple of days later... I told them I would get credit card statement to prove payment, but they need to improve their record keeping! I really lost my trust in their billing policies, and hope people are not double paying them!Service: General repairs

Dean Mertz

2023-06

Mat Schoffelman provided service for our Annual Air Conditioner Check. Mat has always been very professional and has done a tremendous in maintaining and servicing our equipment. He has serviced our equipment for the past 6+ years. I would highly recommend him to anyone that would need his service and I will be doing that for a friend of mine. He does a great job!👍Thank you,Dean MertzService: A/C system maintenance

Kari Villanueva

2023-05

Repaired pipe, installed new furnace, cooling system, water heater, thermostat, humidifier, and water softner. Did a fantastic job. Was very happy with service, installation and quality of products. Everything was professionally inspected to make sure it all operated correctly. Was very helpful in explaining how everything works and how to maintain. I have had everything in now for 6 months. All works great, very. Efficient to save me money, no problems. Thank you Frisbee.Services: Water heater installation, Plumbing pipe repair, Heating system installation, Install AC

Ross Schaap

2023-12

Travis was great. Quickly diagnosed the problem, provided accurate estimate of parts, and quality installation.

Kenny Tomek

2023-05

Be aware of scheduling fee that is not noted upon scheduling.I called Frisbee because this company installed the HVAC system in my home when it was first built. Thus, I thought they may have some knowledge/insight as to why my duct work was "popping." I was assured by the scheduler that if the technicians were not able to do anything, I would not be charged. The technicians were at my house for about 15 minutes and they noted there was nothing that could be done. When mail from Frisbees arrived, I was billed for a service call and for labor. Apparently just to get on the Frisbee schedule is $75 and then labor is a minimum $65. (I found this out after calling to inquire about said charges).On a positive note, the technicians were professional.