Professional Plumbing Solutions Inc.

Brooke Washington

2024-04

We had Professional Plumbing Solutions come out this morning, specifically Danny and Terrance. We have nothing but positive things to say! Extremely friendly, professional and knowledgeable. They were able to locate and fix the problem very quickly and thoroughly. Would recommend 10000000 times!

Christine Hasanon

2024-01

This company was recommended to us by our close friends. We're glad they did! Michelle was so friendly and accommodating with getting us setup and getting us scheduled for service! David and Carrol were our techs today and they did such an amazing job with repairing and replacing the piping under our kitchen sink! They were very open to our inquiries about our other concerns and they impressed us with their knowledge and expertise. Their recommendations were very much appreciated as well. They were very efficient and they walked us through the whole process and gave us detailed explanations of the estimates. Overall, very satisfied with their services! We will definitely use Professional Plumbing Solutions Inc for our future needs and we highly recommend them for anyone who needs their services!

J S

2024-04

Amazing service! Reuben and Carrol were very professional, friendly, and informative. Reuben quickly diagnosed the problem, fixed it, and then tested it to make sure it was truly fixed. They went above and beyond to ensure I was taken care of and I really appreciate that. Great company to deal with.

Cecelia Rhoads

2024-02

Professional Plumbing is a lifesaver. After extensive rain, I realized that my sump-pump was on the fritz. One call to Professional Plumbing at 3pm on a Friday, and Charles Ballard arrived within the hour. Charles was beyond friendly, professional, and highly knowledgeable. Unlike most trade solution businesses, Charles was certain to explain my options from all angles - discuss likely price points - and pros/cons of each. My sump pump was fixed in 30 minutes, in addition to a few other minor checks and balances that Charles did as a professional courtesy. Charles Ballard exercises service industry standards of the past, and I will refer him over and over to those looking for plumbing services in the NNK. Thank you, Charles!!!

Cecilia Kaderli

2024-01

I called the office around noon and spoke with Michelle who was friendly and helpful. Reuben & Nick were here within a couple of hours- so grateful for same day service! They were both very friendly, polite, and professional. They were even conscientious of having clean shoes before entering the house. I was comfortable having both Nick & Reuben inside my home, and they explained the problem and quote for services so that I could easily understand. Thankfully, they were able to resolve the problem quickly.

Daniel

2024-01

I called up at 8am on a Tuesday with a 14 year old cold water heater. These fellas were at my home by 1:00pm that same day.. They quickly assessed my situation and wrote up three different options for repairs or replacement. They gave me their professional opinion about how to proceed. I made a “big boy” decision after asking my wife and replaced the aged out water heater with one right out of their truck.. old one got cut out, new one went in. Not a drip of water on the floor anywhere… Having to pay for a new water heater unexpectedly just sucks. This was as painless an experience that could have been had. It is really appreciated.

Benjamin

2024-02

Okay, everyone, gather 'round for the epic saga of Reuben, the Winter Warrior of Water Heaters, from Professional Plumbing Solutions Inc.! On a day when the snow was piling up faster than likes on a cute cat video, Reuben braved the Arctic tundra (okay, just Virginia, but still pretty wild) to venture to our humble abode.Armed with nothing but his trusty tools and a can-do attitude that would make a motivational poster jealous, Reuben kicked the snowstorm's butt to get to our water heater on time. He wasn't just on time, he was like a superhero who heard our water heater's cry for help.Once inside, he dove into the heart of our water heater like it was a damsel in distress. He inspected it, changed its filters, and flushed it out with the skill of a plumbing ninja. I half-expected him to give it CPR and bring it back to life like in a dramatic medical drama.But the real showstopper was Reuben himself, a guy so cheerful and friendly, you'd think he'd just won the lottery. He made plumbing talk sound like stand-up comedy, and I'm pretty sure our water heater even chuckled a few times.In the end, Reuben didn't just fix our water heater; he warmed our hearts (and our water) on a snowy day. This guy's not just a plumber; he's a legend, a hero in a utility belt. If plumbing had a hall of fame, Reuben's face would be on a plaque, smiling that awesome smile of his.So here's to you, Reuben, savior of showers and defender of decent water pressure! You're not just a hero we deserve, but the one we need when it's cold outside.- Ben

Christopher Shanks

2024-01

Professional Plumbing was able to meet and exceed my expectations. The company and the technician, Ruben,communicated with me every step along the way from scheduling to job completion. Ruben was able to pinpoint an electrical problem with our Well Service and potentially saved us $1,200 overall. 10 out of 10 Stars. Highly recommend!

Eric Rickard

2024-02

Called this company to check out my water heater. I kept having to reset it so I guessed it was a bad thermostat. 2 guys came to check it out. Tested it and sure enough, bad thermostat. Thermostat costs about $20.00, cool. Then he explains that when one goes bad the other usually does also so he asks if I want to do that one. No problem, $20.00 also. With labor, can’t be too bad. He goes and gets the thermostats, screwdriver, brings them in, cuts off the power and before he starts tells me it’s gonna be $740.00! I tell him STOP! Puts the plates back on and I ask for a breakdown of the cost. He goes to his van and comes back with 3 estimates. I ask him to email them. I get 1 estimate for replacement of the entire unit, 1 estimate for replacement of a shower part for $430.00 (he told me that to save some money, I could purchase it at Home Depot for $35.00) and I have yet to receive the estimate for the 2 thermostats. So we call the company. The manager explains that the $740.00 estimate was because if the thermostats goes bad the other usually does and that if those go bad the heating elements sometimes go bad and to replace the heating elements the system would have to be drained and that along with that the whole wiring system would have to be replaced and that’s what the extra charge was for. For things not broken yet. He stated that he was just trying to save me from extra service charges down the road in case they needed to come back and actually have to fix the second thermostat and both the elements if they went bad. I have read several ratings and it seems that each time a bad one is written it’s, we need to do better training or the whole story wasn’t told or something like that and I’m sure this is how this one will be explained away. I just wanted to let people know that when these guys come out and you hear this kind of talk, ask questions, find out what’s going on, get things in writing. Sometimes the only way to get honesty is to make people honest. I STILL have not gotten a breakdown of the problem the tech was gonna fix with a $20.00 thermostat and a screwdriver.

Anna Santiago

2024-01

Danny and Kavie did great on checking the pump at my house . They are very professional and detailed on what it needs to be done. Highly recommended these two awesome employees. The Professional Plumbing Solutions employees get the job done on time. Again Danny and Kavie thank you. God bless you both

Sharon Galarraga

2022-05

I cannot say enough about Professional Plumbing Solutions! I was referred to them by a friend and they turned out to exceed my expectations. Their customer service at the office is wonderful, prompt cal backs and I even asked to speak to the owner Matt several times and he either answered or call right back. He made sure this job which was a nightmare from the beginning being a new homeowner went as smooth as possible. The techs were so professional and the team that came to do the job was just awesome, professional so organized. Matt told me all that would happen when the techs came and it was all completed even better than I imagined. Being a new homeowner & having the sewer line needing to be replaced was a lot to deal with but they were so patient while we dealt w insurance, and switching dates and just any inconvenience you can imagine on my end due to no fault of my own but they worked with me & made it happen as soon as they could. I now have a brand new sewer line outside and new pipes inside and such a professional neat job! I can’t say enough about Matt and his techs, 5 stars isn’t enough. I know I will have other plumbing needs in my future and they are on speed dial! If you’re looking for a professional reasonable exceptional customer service plumbing company, you found it with Professional Plumbing Services. Soooo happy I found them and as a new homeowner so comfortable knowing they are only a phone call away, and when you call they are all so pleasant, professional, friendly and prompt to get back to you. I could go on and on about them but I’ll leave it here and say, awesome company! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️Services: Plumbing leak detection, Plumbing pipe repair, Outdoor plumbing system repair, Sewer repair

Ryan Newton

2024-01

Reuben and Carroll were amazing! They quickly diagnosed the issue, gave me an affordable estimate, and then got right to work after I thumbed it up. Would definitely use Professional Plumbing Solutions again.

Chelsea Hicks

2024-01

My plumber Danny was SUPER helpful and professional. He was such a delightful house guest, very respectful, and finished in a timely manner. Will definitely be a returning customer!

Michael McKeel

2023-12

I have been a customer of PPS for a very long time for my plumbing needs. Everything from appliance replacement to shower installments to maintenance and other plumbing needs. I was very disappointed today with the services i received. A PPS tech came to my house to resolve a problem that i was experiencing with my sump pump. The very same tech was at my house the day before doing maintenance and replacement parts on my water heater. As a result he had to drain my water heater into my sump pump area and that's where the problem starts. The sump pump started making out of the ordinary noises and the pump was getting hot. I called for assistance and they came out the next day to check out the problem. The tech informed me the pump was bad and it needed to be replaced in addition to a check valve or sleeve i may not be getting the terminology correct. The point is that he wanted to charge me $1,389.00 to replace everything. I had just spent $780.00 the day before for work done by PPS. I decided i need to get a second opinion because paying over $2000.00 within two days is something i needed to be sure of. I had another tech come in and look at the sump pump and he concluded the pump was ok. He explained to me what the problem was and why i was hearing those strange sounds. He drained some water from my water heater and plugged the sump pump in and it worked fine. I don't know if it was incompetence or the desire of the individual from PPS to make money for the company at any cost. It is a shame that this individual tried to take hard earned money from a retired veteran knowingly or unknowingly. If it was on purpose the company needs to make sure the people they hire are better trained. As a result of this incident i will never use PPS services again.

Alina Otal

2023-11

I called on Monday, October 16, and spoke with Michelle who couldn’t have been nicer and helpful. She answered my questions and gave me hints about what not to do until my appointment on Tuesday.The technician, David Robinso, called me Tuesday afternoon to say he’d be at my house in 45 minutes.He arrived with a trainee and proceeded to look at my toilet. Since the toilet had fixed itself,! I decided to get a supplemental water heater for my bathroom shower. He installed it and also did a courtesy plumbing inspection of my house. He explained everything and made sure that everything worked correctly before leaving. He said that if the toilet started acting up or the water in the shower wasn’t hot enough, he’d come back and not charge. The company gives senior discount and military discount. You can use only one. I’m very pleased with the service and will recommend them.Service: Toilet repair

Caleb Wines

2024-01

I’ve utilized PPS twice now and they have been very helpful and a pleasure to work with. David was our most recent tech and we were highly satisfied.

Vera Mathis

2023-08

I have used Professional Plumbing Solutions twice with Reuben. He gives great customer service to his customers and does a great job. I had my sewer line replaced last year and no problems so far. Currently, had a bathroom faucet replaced after a big leak. He called to let me know he was coming and arrived on time. He is polite and careful to do a great job and answered my questions. I highly recommend Reuben. He represents Professional Plumbing Solutions and the quality and value they advertise.Services: Faucet repair, Sewer repair

Gale Heilman

2024-02

Keep him as our plumber. When he opened Professional Plumbing Solutions INC.Outstanding work at a good price. On time and professional.

John McCaslin

2023-11

David R. of Professional Plumbing Solutions was hands down the most courteous and thorough plumbing technician I’ve ever dealt with, pinpointing (including with a stethoscope) what at first was feared to be a major underground leak between the roadside water meter and residence. It took a lot of detective work, but in short time a far less serious issue was discovered and fortunately resolved.Services: Toilet repair, Plumbing leak detection, Outdoor plumbing system repair

Jacob Herlihy

2024-01

We had water heater issues. Danny and Xavier came out to help fix the problem. They were very professional and kept me informed with every step of the process.

Kevin Holloway

2023-06

I needed an estimate on my septic system repair. Jared was very polite and professional throughout the visit. He explained everything completely. He let me know what they would be doing, and what quality of replacement equipment that the company would be using. One of the best experiences I've had with any company I've dealt with at my home!Service: Sewer repair

James Yee

2024-03

My septic tank high level alarm started sounding at 8:30 AM. I called Professional Plumbing Solutions at 8:40. Reuben and Dan were at my house at 9:15. After quickly determining that my pump had failed, they set to work replacing the pump. The job was done by 1 PM. This is why PPS is my go to provider for all my plumbing needs. Reuben and Dan were very professional and friendly. They answered all my questions, and got the job done efficiently.

Chris Miller

2023-11

Danny and Xavier responded to our water leak and fixed it quickly. They were very professional and educated me on things to look out for in the future!! I recommend using this company without hesitation.

Darrell Moore

2023-08

Had a grinder pump go out. Profeasional Plumbing Solutions charged $350 dollars in diagnostics which consisted of checking power on the pump with an Amp Meter. Then they quoted me $8247 for a new pump and I had to use another third party pump service to pump down the holding tank so they could perform the work. Do yourself a favor go with Patriot Septic, $5100 dollars total and they came out to pump down the tank while the part was on order. Professional Plumbing may be great I dont know because they priced themselves out of my market.

Lauri

2023-05

Amazing service!! I originally called another plumbing company because my water heater was leaking in the evening and I did that know that Professional Plumbing had evening services. When the other plumber arrived, he tried to sell me all these add on units and all these other services when all I needed was for him to take out a water heater and put a new one in. They were also 5 hours late. I just decided to get a 2nd opinion. Professional Plumbing sent out Jared, who was amazing!!! He was early for the appointment time, he spoke in away that I understood what needed to be done and I didn't feel pressured to buy anything extra. This company was also $400+ cheaper than the other company. Jared removed the old water heater tank for me and returned the same day after I got a new one. Again, he was early to our appointment time. I didn't have to wait around and wonder if anyone was showing up, I felt my money was going to a reputable place, and everyone I talked to at this company was very friendly and caring. I will not use any other plumber from now on!!!

David Lee

2023-05

I called Professional Plumbing Solutions to have my sump pump fixed and have my tankless water heater serviced. Mr. Josh Hayden was my technician and not only was he on time, I received a message from the company and Josh letting me know that he was on his way. Impressed is not the word for my experience with Professional Plumbing Solutions, it’s more like completely blown away. Josh was extremely knowledgeable about the work to be performed and explained everything independently in detail and ensured that I understood so I can decide if I wanted the work done. Mr, Hayden not only did the work but was extremely particular about EVERYTHING including going back out to his work vehicle just to get spot ties to arrange the cords properly which was beyond reproach. Thanks again for the great job that was performed and thank you Mr.Hayden for being kind, professional, patient and for treating my property as if it were your own.

Marissa Pickel (QueennRissa)

2023-05

Chris in the office is very sweet, nice and kind! Very comfortable speaking with him about my repair and or asking for updates on when my technician would arrive, even just calling in with a general question! Our technician who fixed our toilet was Steve and he is amazing, was very courteous, very informative, very professional, and very friendly. He made sure to let me know what was going on, and what he was going to do, he was informative and helpful and I felt I could 100% trust him. He was very nice and polite. This company is subpar and represents what good customer service is and restored some faith in humanity. Thank you guys! Thank you especially Steve, got the job done in a quick, efficient, friendly manner! Would definitely use in all future endeavors.Service: Toilet repair

Angelina Phebus

2023-05

I've always had great experiences with Professional Plumbing Solutions, and today was no different. Steve is a professional through and through. Communication was great on this call, and he was able to explain the problem and address it right away. I appreciate him so much! The folks at the office were great too. Excellent customer service all around, and I'm very happy to have a toilet that works as it should! Whenever I have a plumbing issue, this is the business I call.Service: Toilet repair

LIFE

2024-04

Very pleased with Danny and Charles. They were professional and very efficient. Highly recommend.

Wilbur Jones

2023-05

They came out to my house 3 different times' On the first visit the claimed I had a leaking toilet. So the were supposed to fix the leak. Nope that didn't fix the problem. On the second visit they removed the toilet again and reinstalled it., Nope that still didn't fix the problem. On the third visit they said it was a leaking pipe behind then wall. They said they couldn't guarantee this would resolve the issue. Finally I decided to go with another plumber. On there first visit they repaired the leak. for half the price Professional plumbing wanted. Check out this Co. before you call them them.Service: Plumbing leak detection