Kettle Falls True Value

S C

2023-11

Came into this store yesterday and was immediately "greeted" by the angriest employee I think I've ever come across. A much older lady with long gray hair and about the nastiest disposition I've ever seen. She CLEARLY didn't like the look of us and decided to go out of her way to make it VERY, VERY obvious we were not welcome there. This was way beyond the typical "judgmental thinking" we tend to get- this was hate. We chose to ignore her nastyness and proceeded to walk about the store looking for the particular items we came for ... only to then walk up on this women now speaking with another employee and a man I think was also a customer -loudly proclaiming how "she can not abide by the (insert racist words here) destroying HER country. This and that about God and some church or temple being built". The other customer told her to"be patient, the end is coming ect. ect.".. I dunno. This is when I was lucky enough to bombed with "How the 'blacks' (again, insert the same racist words here) and liberal trash (use your imagination on the vile words used for this comparison) are going to destroy everything.... How she is struggling to have to continue to wait for whatever savior she thinks will come wipe "them" off the map and from HER America... And so on." Not in those exact words but you get the point. My question is what does that mean exactly? Was that a threat? It's hard not to take it as a threat of some sort, no matter how you spin it. And In a public store no less!! She then took her cart, stormed off and began to walk around putting things away while cussing and mumbling under her breath about how she hated everyone she worked with, how lazy they were, how put out she was that she had to do work, ect. Mind you, this is a general summary of this very nasty conversation I was FORCED in a public business to hear and was clearly aimed at us- they knew I could hear them. EVERYONE around could hear them/her. No one, not even the other employee in the conversation or the one at the register (though I can't blame her) spoke up against it. What a sad thing indeed. We have as much have of a right to shop, spend our hard earned cash and exist in this beautiful little town without being targeted by a hateful, racist employees/"people" as everyone else does. And even though we later found out it's the same owner, we took our business to the Colville True Value instead. This is where a gentlemen - Eric - assisted us with what turned out to be a large $$ purchase. He took the time to show us everything we were going to need, how to put it all together and answered all of our questions. He even helped us carry it out to our car. He couldn't have been a better employee. In fact the whole vibe at that store was night and day! Going forward- and only because of Eric- we will drive the few extra miles to to the Colville location but ONLY when we have no choice. I think trying to keep our money in our community when this is what we get in return... Well, it's not worth it. We will just order online so our none racist UPS/FedEx drivers can bring our items. They are happy for the employment and always, always friendly. Shame on that woman and SHAME on the higher up's that allow her to work with public.

GamerFlop 101

2023-11

We went into the store tonight at 4:55pm. Did not know the store hours changed to 5pm on Sundays. The clerk in there was so rude. She does not like her job and should not be in a customer service position. A gentleman walked in as I was paying. She turned to him and said, we close in 4 minutes. It was not the fact that she said he has 4 minutes, it’s the way she said it to the gentleman. I spoke to the gentleman outside and he said the 2 times he’s been in this store since he moved here, it’s been her and she was rude both times. We discussed letting the owners know. It was unacceptable behavior. This is our go to store. And it won’t be if she treats us like this again.

Kendra Davis

2023-09

I have to leave a review after having the best interaction in a long time with one of the staff members here. I had a frost free pipe head break and had visited and/or called every hardware store between Kettle falls and Colville. When I called KF True Value I spoke with a gentleman named Zach who was as friendly, helpful and informative as you could hope to find in a person. When he didn't find what I was looking for in the store, he checked the warehouse, and not finding it there explained when they receive their shipments and how long it would be until they had the product in. The service he provided was beyond what you find in most employees anymore, and I appreciated him. His kindness and helpfulness left me smiling when though I was still without the product I need. I hope to have more encounters with people like Zach!

Tery Lockitski

2023-09

Very good selection and prices for such a rural, rwmote location. You might pay a bit more than in a bigger city, but you'd be supporting the local franchise owner and the cost of fuel to travel further. Make sure to sign up for their loyalty program to get discounts and promotions. This is also a Mil/LEO friendly establishment - they offer a discount to first responders and service people.

holly windsong greenwood

2023-12

Always good for finding at least a few items on my shopping list from hardware, painting, pet care, and gardening to household cleaning and storage supplies and auto maintenance. Knowledgeable staff

Amanda

2023-08

Friendly and helpful staff. They stay open later then any other hardware store in the area. Great selection of products and they have an indoor lumber yard. With that, expect to pay more for most items.

Larry Allen

2023-09

This sucks... the boss gary let go the best worker he had. I will never shop there again. And I will let everyone no in this town. They should be fined a lot. They have people working there drinking on the job. Putting people on the fork lift that is not surtafide. They smoke pot on the job there.

Olivia Cox

2023-06

Love this local hardware store! The staff is very friendly. Had a gentleman help me get some galvanized poles then brought them out to my truck. I really appreciated his customer service!

Doris Smyers

2023-09

Today I was given excellent service at the paint counter by Lori, a very helpful and kind employee. Thanks Lori! I'll be back for more paint...

Gene Brockman

2024-03

Way overpriced, I use them Sundays when I have to, that's it.

Ryan Stewart

2022-05

Got to be the lead in this project. Got rigid framing up in thirty days

Bonnie Boyd

2021-05

Made me feel uncomfortable. At first it was nice because I had three different employees ask me if I needed help but then the third one started following me all over the store. I thought he was just being polite at first but then he started really following me up and down isles. Made me feel uncomfortable and honestly annoyed and mad.

Mike Oxbig

2022-05

I love this place! Great service, welcomed at the door asked if I need help finding anything on my way in(:My only complaint would be your hours.Y'all close to early! I work and have projects I usually run into problems with . 7:00 pm is way to early you guys are missing out on alot of money closing before 8pm!

Teresa Fernandez

2023-05

Nicely aware of 30% off sale to purchase ground cover plants needed for patio foundation. Thanks True Value store and enjoy customers shopping!👍

chris matson

2023-11

Staff is friendly and you can find almost anything to complete a project

R.D. Stevens

2023-05

Always exellent service! Staff is very polite. I love to give them my business.

Melissa Brown

2022-05

The price on the shelf is not the price at the register. When you question it the old lady gets rude, overall customer service is awful. The BBB needs to investigate these price discrepancies, the customers are being taken advantage of.

Rd Stevens

2022-05

Overall a pretty good hardware store. Prices are high but to be expected in kettle falls. An Exellent selection of grow nutrients.The staff is Awsome!

Judy Green

2020-05

New store courteous and love to help other people find what they are looking for great prices it's your to go place when you have a project and you're looking for that something special that's the place to go they have a little bit of everything I love the True Value Store I'm so glad it's been built here it's just what we've needed

David Lewis

2020-05

A new hardware store in kettle falls. The staff is friendly and knowledgeable. There is a great variety of building materials. It is new and modern and the prices are competitive.

Jessica Harbke

2021-05

This store is an example of a business that CARES about the community. I am always impressed with the knowledgeable employees and excellent customer service here. Thank you for being open!!’

Garrett Jones

2022-05

Cashier Corina was very knowledgeable about some specific items I was inquiring about. She did a great job.

Clayton Coleman

2021-05

They have never let me down. Always have the parts I've needed for any projects and never have prices that make me want to check other places or debate if I need to buy it.

J.R. Hunnicutt

2021-05

Got help right away and didnt mind following with me as we discussed my project. I had ideas they had suggestions and was quick to point me in the right direction. I will continue to support their efforts

Sean Tarr

2021-05

Great staff just don't call the place. They put you on hold for 10 plus minutes and then hangup and for next 35 minutes you get busy signal

Nidhi Arya

2019-05

Best Store. I got everything what I wanted for my home here. Great prices. Great place.

Linda Moeller

2022-05

Love the service someone is always there to help you. Garden staff wonderful, helpful, kind.

Sherry Fox

2021-05

the nursery was full of beautiful, healthy plants and employee were very helpful.

Mitch McQuesten

2022-05

Cashiers are nice and friendly. People actually know some stuff there.

Rob Schoenberger

2023-05

Very friendly, and helpful store associates.