Busy Beaver

Dont worry About it

2023-11

I use to like this place until I got charged for an 1/8th sheet of lauan and magically the computer charged me for a 1/4 sheet of lauan then when I complained about it I had to explain to the 3 braindead employees that dont ever help you on the phone and are completely oblivious to construction terms. Hopefully this day company gets some employees with common sense

ron grow

2023-06

Nice guy... but slowThe ramp into the plaza isn't very truck friendly

Ben Morse

2024-04

Good selection of small tools household improvement items.

Amy Swiger

2023-05

The ladies that assisted me were super nice, one really knew her stuff and helped me out big time. The place looks great and ordering online for pick up is easy. Also got a great deal on off the deal of the day on the website.

jessie valentine

2022-05

Ordered window replacement panel in August. After weeks of calling for updates finally got a delivery of 10/14. Called 10/15 to see if it had arrived and I was told the manager was out and they couldn’t tell me, they went on to say manager wouldn’t be back in until Monday. I asked if there was anyone else that could help me and they said no. I asked if they could call someone since it is supposed to be lows in the 40s and still no. So I said basically I’m SOL and the response was yea I guess so. The reason I gave them 2 stars was because I didn’t have to deal with this on the original order of the windows. That’s another story - ordered new construction windows and they put it in as replacement windows. They did make it right but was a delay for sure. Very irritating that no one can just tell you if an item you ordered and have been waiting on for 7 weeks is in so you can pick it up. Also got all my toilets, fixtures, T1-11 and several other items from them trying to support a local business. I’m sad to say will be going elsewhere going forward. Not that one person matters to them but did by several trailer loads of stuff off them since they have opened. ** ordering process was great - follow up service and ease of getting items is very subpar. I can’t say if it is the right window or not because that’s delayed until Monday I guess.**

Linda Shreve

2023-07

Lots of different items very nice employees and there very helpful when you need to find items!

Roger Greaser

2023-09

A little over priced on stuff but Handy store to have in town. Very convenient.

Scott Porterfield

2016-05

Busy Beaver has a decent selection at low prices. The sales are usually worth taking a look at. The lumber can sometimes leave a bit to be desired, and the check out is usually a little longer than I'd like. All things aside, I will gladly continue to shop here!

Doss Arts Danielle Doss

2017-05

Absolutely the worst service I have ever had in a store. First, I waited over 10 minutes in the lumber dept. for assistance, finally I walked up to the front of the store and asked for help at the register, explaining EXACTLY what I needed. She said she would get someone. The first associate that walked by she asked to assist me and his response was "No, I'm on break." So she called over the intercom for assistance. And I waited, and waited. After about another 8 to 10 mins or so, the same associate who was on break walked back by. She asked him if he was ready to help me. He said, "Wait I gotta clock back in." So, again I waited while he took his time to go clock in. Then instead of walking back up to assist me, he waved for me to come all the way down the length of the store to him. I explained that I needed a 6" x 6" board. His exact response was "I ain't got it". I said, "you don't cut boards to size?" He said "Nope". So, I expressed my displeasure at how unbelievable they were for making me waste so much time. I walked back up to the register where the lady I had spoken with was and she said "Did he take care of you?" I responded "No, evidently at a hardware store, they don't have power tools to cut a board". She looked both surprised and annoyed at the associate who I dealt with which leads me to believe, somebody was being a lazy, worthless employee. Not a good idea when you're still a fairly new business in town.

Megan Crawford

2019-05

I am sad to leave this review. I love supporting smaller stores and things that help keep the community strong. However, we have come to this store over 50 times in the last 3 months while renovating our house. There were many times that the staff wasn’t overly helpful- but we came and got what was needed. However - this week was my last straw and I am now willing to drive an additional 30 min (1 hour round trip) to not continue to support/ use this business. This week they were out of crown molding - and we didn’t want to shift mid project so I asked to please either order or to let me know the next truck. They said it would be Thursday or Friday but to call before. I called today and stayed on hold for a long time....but I was ok with that because I had asked if she could verify that it was there (computer said 16 in stock). After being on hold they came back (different person) and assured me they were there. I asked again- I know the computer shows it but the other person was going to make sure it had come in - I’ll keep holding until she gets back. The person said there was no needand that she was answering for her that there were intact 16z I asked if she could hold 8 for me and that I would be there in an hour. She said she couldn’t but assured it would be fine. So obviously.. when we got there- there was none. I asked the men that were in sales and their response was “can’t help what comes in On the truck” I explained the full exchange and he said “nothing I can do about it - I tell the girls all the time to verify”. I explained that I did in fact verify and he said “well there is the pallet that came in - you can look and see” ... I went on to explain that I was upset because it wasn’t an error of “on the truck” that I was upset about. He just shrugged then said - we would have called you back but we didn’t have your number. (Then I was really confused because that meant he had already known of the issue) so I asked “them did you order any oraee if there was a solution or at least an answer of when I can get it? He said “no- guess we can try if you want or just call the next time a truck comes in” ....I then asked if I could please speak to the manager and he smirked and said “yep that’s me” so then I asked if I could talk to the regional manager or the owner and he laughed and said “sure you can try”.... so. Now I am stuck and can’t move forward.

Skylar Sturgeon

2020-05

Very slow, the woman was rude saying we are lying about a price when they sign above it was 3.99 she almost charged us 13.00 for wood, then we waited 18 minutes just to get ply wood that was on sell they helped a customer that was only waiting a minute before us. Very disappointed and upset no one is really in the store doing their job.

Habitual Handyman

2021-05

Busy beaver is great for many reasons but their drill bits, saw blades and hand tools are pretty much junk... that is if you can even find them in stock. Also, their paint and pretty much every liquid they sell in a container has either sat too long or been frozen while in storage. Total garbage but I still go there for many things..

GST Logistics

2017-05

Another great place for hardware and tools....selection isn't top of the line but prices are competitive and a great place for cheap work clothing. We have purchased most of our company t-shirts, polos, jackets and hats from here at a steal of a price.

James Harris

2018-05

I love this place. Its great not nearly as expensive as 84 lumber or oc cluss. They have anything you need and if tthey have to order something it there usually within a day or 2. The service is excellent friendly helpful staff knowledgeable able there products

RED CREEK

2023-05

Bought a portable Toshiba AC. Nowhere but nowhere are you informed that it is refurbished with only a 30 day warranty. Well I guess after ter you install it and then read the warranty card you find out.

Thomas McClure

2023-05

This is a reasonable hardware store when you're in a pinch. However things are a little out of stock, and the supplies are rather limited. Prices are quite high.

Stacey Uphold

2021-05

Second time at the Fairmont WV story. The deals and quality of flooring and the very helpful staff! They are knowledgeable and knew exactly what I was looking. I will be back for sure.

Spirit and Flesh

2018-05

Disappointed every time I come here. The quality of products they offer are very poor and prices are not competitive. I have given this place multiple chances thinking it would get better but that's not the case. Fairmont needs a lowes.

Gil Ceniceros

2021-05

They have a good selection of hardware and lumber, plus also have clothes, lawn and garden supplies and many other things. Good prices too. Check them out!

Kristan Richardson

2017-05

Yes folks, welcome to the home improvement store that has *the* most stylish camo living room furniture on display but can't sell you an allen wrench. I guess this is a store for people who like to dress themselves and their house up because they are more interested in selling flannel shirts and lawn ornaments than ensuring their sales staff speak in complete sentences or sell you any actual home improvement or hardware tools.

Joe Hoist

2016-05

Busy Beaver is a good place to get your hardware. It has an interesting selection in some of the sections. Sometimes the employees are helpful, and sometimes they aren't. The checkout is usually slow.

John Beto

2018-05

Great place to shop for the DIY-er! Good deals and sales. Reputable and brand-name products available. Good and friendly customer service each and every visit.

charlene chapman

2019-05

Josh is awesome and very pleasant. Always easier to help or just find out how you are doing. All the staff is friendly and willing to assist you with your needs.

Carla Satterfield

2018-05

The employees are always ready to welcome you and help you find what your looking for. Very nice place to shop.

Judy Wilson

2020-05

Great customer service. Isaac and Jacob deserve credit here. Willing to work to get the sell and keep the customer.

Karen Martin

2017-05

I have shopped here alot since they opened. My husband refuses to go back. Customer service needs alot of work. Especially at the check out. That will make or break a business. Sorry.

Sonny Ink.

2023-08

Helpful staff members and I found whatever I was looking for....😊😊

Ernie Meadows

2017-05

Decent stuff tend to be out of the common stuff you would want. They do have friendly workers. But they have alot of room for improvement.

Gavin Lake

2021-05

Good place to get what you need for DIY projects but Limited supply and some items are a little pricey.

James Beam

2021-05

Management was actually very rude to me whenever I spoke with them over the phone. Would not recommend going there.