Franklin Structures, LLC

4 (107)

10655 Hwy 43, Russellville, AL 35653
(256) 332-4510
franklinhomesusa.com

Claimed
Home builder
Mobile home dealer
Modular home builder
Modular home dealer

Reviews

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Ken Carson

2024-01

BUYER BEWAREWe ordered our Franklin home last year and moved in recently. My wife and I spent our life savings on the home and land. We thought we did our homework on this builder, even brought up several negative reviews from other customers, yet we were assured that follow up service and repairs were a priority. The home looks immaculate on the outside and beautiful inside UNTIL you pull back the covers and find the shawty workmanship. we had a leak in the roof, cracked drywall throughout and a cracked bathtub that leaks (This was JUST in the first week.) The response we received from Franklin was “well you didn’t tell us during the final walkthrough.” How can we know these things would happen? After 3-weeks of waiting for a service rep (and discovering new problems) nothing. Communication with Franklin is like herding cats. I willUpdate this review, for better or worse.

Dj life

2024-05

No reason drivers are going 100mph on a 55mph road..I have dash cameras and this company is nigh to nearly impossible to get in touch with...there escort drivers have no syblosims showing who they drive for and also excessive speed, double laneing and not allowing through traffic..the only way we know it was franklin homes is because of the Franklin Homes Tyvac wrapping.. My wifes family has done trucking all there life and never has this been seen...Slow down and I'm going to see what else can be done about this.

Ashley O.

2024-03

I had a New Franklin Modular Home Placed on my property and I moved into this newly placed home back in April, 2022.From the get go, I had nothing but issues with the retailer, and miscommunications between the retailer and Franklin.By October of 2023, the shingles on the roof of my franklin home began sliding down the steep roof, in the texas summer, completely exposing the contents beneath the shingles.I had three roofing companies come for quotes on the damages and were told by all three of these companies that the roof was not properly installed and would need to be replaced.The manufacturer prefabricated part of the roof, and on site, the retailer hired a contractor to finish the rest of the shingle installation over the “7/12 hinge”. Not my problems, but it is actually. Becuase Im expected to foot the bill for an entire new roof, which should have lasted 20+ years.The retail location who sold my home admitted that the roofing was installed incorrectly by both parties, but refuses to make it right. Roof has set rotting for the last 6 months. Completely exposed is areas..I reached out to franklin’s headquarters in alabama for guidance and resolution, and was told that I was no longer under warranty and even if I WAS, that the roof isn’t covered regardless of the facts. They asked for photos, THEN agreed the roof was not properly installed, but that they would email the retailer on my behalf and hope they do the right thing for me.I’m sorry? What!!OF COURSE, the retailer & FRANKLIN at this point are both unbothered by my complaints.This is bad business, FRANKLIN.You should take PRIDE in the retailers that you allow to display and SELL your homes. Your business should be ashamed that YOUR customers are being taken advantage of.The economy is terrible and every family is just trying to skate by and make ends meet, but here I am stuck with a big bill for a less than 2 yr old roof on a 2500 sq ft home that I paid $255,000k for.Thanks.

J La

2023-12

My home is only 2 years old and the shower grout and pan was poorly built causing water to leak and destroy my subfloor. Which caused black mold. Franklin is refusing to help fix this problem and I am out over 10,000 to fix an issue caused by their poor build quality.Services: Tile work installation, Install flooring, Paint indoors, Drywall installation

Jewel Yoder

2023-12

We love the house that we designed for my parents the Lilly.It took 4 months after delivery before it was move in ready.Things I wish we had known prior to signing a contract. Have EVERYTHING in writing.An important thing to my Mom was that her house was painted with a satin finish paint. We were told by two diff salesmen that it would be no problem to do that. A few wks prior to building- I get a phone call that they won’t be able to do that.The Lilly is designed with a raised kitchen sink. We requested a flat counter top all the way across with a standard sink. Answer was yes, this won’t be a problem.And again after contract is signed down payment made- oh we can’t do that with a granite counter top those are prone to crack. I returned that this was an important detail and would result in a no sale if we couldn’t come up with a solution. His solution w/o our permission was an upgraded sink. Which we were ok with but now after only 6 months of living In The house we have a major crack right by the sink. And their solution to this is to get someone out to repair it and they might reimburse us.All this to say, make sure every detail is in writing.Not saying,I would never buy one. These are just things I wish I had known ahead of time. Be stubborn about writing and signing.Adding that, we are also left with a mess at the marriage walls. In the living room-It’s uneven. We can’t get anyone to fix it. Hoping my Mom doesn’t trip over it.2023 update- Franklin has done a good job and great effort to getting the issues fixed.We did just sign a settlement and hired our own people to fix the floor and put new counter tops in. Settlements do not even close to cover the cost of hiring someone else. But we were just ready to have people we know do the work.

Michele Selby

2023-08

BUYER BEWARE!!!! Please check the Better Business rating for this company before buying a home from them. Wish I had, would NEVER have used them. Lots of issues, they don’t want to fix and very unresponsive. Please take my advise and choose another company.

Kalan Mcnatt

2023-10

They build good mobile homes. They have a lot of options as far as how you want it built and the accessories to go along with it. They offer different style countertops, formica, granite, marble, quartz and many others.

carla lenox

2023-05

We had an amazing experience through the dealer we bought our Covington model from. However, after the setup, we have not heard a word from many contacts at Franklin to find out when their crew was coming out to finish the home. We HAD to move in our home due to our living situation. We have a major electrical issue, no light bulbs at all in the house, unfinished floor in the living room, many cosmetic repairs needed, molding on top of kitchen cabinets are barely tacked on. ALL of the wood flooring has paint or other marks that won't come up unless I scrub on my hands and knees. Our master bath tile was messed up (color choices) and not to what we were expecting after making a few changes. This is totally unacceptable. My husband has 20+ years in the modular manufacturing business and we are really frustrated. Yes, the home is beautiful, quality is good, but I wish we had looked into a Deer Valley home or read these reviews first!Service: Prefabricated home building

Dana T

2022-05

We visited the factory in Alabama and received a plant tour where each step of the build was available for us to observe. I have a hard time trusting people to do their job right and not cut corners. There were homes in all stages of construction so it was great to see the process. There are a couple model homes to tour and a design studio where you can go and actually feel textures and see things in person to compare colors and patterns. This is very helpful for someone like me who needs to feel and see a space. Everyone we dealt with was top notch. After much prayer and research we ultimately chose Franklin Homes to build our home and hopefully in the next few months we will be moving in to it!

Jessi Weihe

2022-05

We ordered a Lauderdale home from Franklin Homes. The home came beautifully. The paint was great, the home was beautiful. Built just the way I wanted. Absolutely beautiful.DO NOT RECOMMEND USING THEIR TRIM OUT CREW FOR ANYTHING. The trim out crew was awful, ruined the paint job, ruined my ceilings during trim out. Damaged my countertops when they used them to cut sheet rock. They refuse to fix that. 2 years later, we have replaced almost all of the fixtures, had to relevel our tub and repair cracks from improper install. They had to redo my shower due to a leak and that was like pulling teeth trying to get someone to come do that. Saving money now to have someone come in and resend and repaint. I do recommend buying a Franklin Home but I would opt out of the trim out and hire my own company to come in. The worst.Services: Tile work installation, Install flooring, Paint indoors, General repairs & maintenance, Exterior painting, Repair flooring

Adam Johnson

2022-05

I've been working with Franklin Homes for almost 3 years now trying to get a new home built and finalized. There were many issues with my home when it was delivered, however, Franklin refused to complete any work until AFTER closing because "technically I did not own the home yet, and therefore it was not under warranty." Moving forward almost a year after closing and Franklin is now refusing to return my phone calls and messages. This winter will be the 3rd Christmas that my gas fireplace has not worked. Thanks Franklin Homes. You have made this the most unforgettable home building experience in my life. Do not purchase from this company!!!!***UPDATE***After leaving DOZENS of voice-mails with at least 4 different people over several months, AND after this most recent review posted, I was finally contacted by Franklin. That was almost 3 weeks ago. Haven't heard anything since. More lies and broken promises. I'M BEGGING EVERYONE TO STAY AWAY!!!!!

Wanda Goolsby

2022-05

Well, I didn't visit Franklin Structures. I visited one of their dealers, Star Manufactured Homes. They were great and had several homes we liked. One was a beautiful Franklin manufacturerd home. The sales personnel at Star were very professional and answered our questions.

Michael Cartwright

2020-05

So far they have been very helpful. Haven't been there yet, but have had several conversations with Tyler. The quality of the build, I think, seems to be far and above everything else. Hopefully, we'll be able to get ours configured and ordered soon.

Rita Robbins

2021-05

Also anyone looking at going with Franklin needs to call me, I can tell you the experience I’ve had going on for since the end of October 2020.And I’ll be glad to show all the pictures I have to show the mess my home is in.I have all the text of my communications to Franklin and I have asked several times for someone from Franklin to come out and see for themselves the condition of my new home, and I never get a response on that.The stone on my fireplace was installed 1” off level, Franklin has told me for 3 months that the stone company would be calling and coming out to fix it, I’ve heard nothing from them.They have sent 3 crews, one crew made a mess of my walls, several things had to be redone.I would not go with Franklin( I do believe they build a good home) but communications is pitiful, service is terrible and little concern for their customers.

Chris Tabor

2020-05

Great product. Excellent Service. They are definitely a cut above ALL other manufacturers.

Jan Stanford

2022-05

I have been battling Franklin Homes for a year now trying to get my electrical problems fixed. They refuse to come fix them. My breakers keep tripping in my house daily. It has also burn up my microwave. I do not recommend Franklin Homes. Major problems and no help!!!Services: Install flooring, Design, Paint indoors

Renee' Montgomery

2022-05

I will not go into long detail. But this process has been the worst.. I have never been so stressed in my life. We have a foster child. Dhs is down my throat bc i tell them we are getting out of this rental and yet 5 months later we are still here with this child. From the company we bought from in Hattiesburg-to the trim guys saying they would show up two days ago and no trim guys-THE WORST EXPERIENCE OF MY LIFE.. One day they tell you something, the next day it is the total opposite, or no return texts or phone calls.. I can not say anything about the actual house, bc I have not lived in it. I am talking communication, responsiveness and just not professional group of people at all..

Ashley Etherton

2019-05

If I could give zero stars I would. Bought a franklin home back in 2016. After being given the run around and several problems we finally received our home. We have had nothing but problems with this home. Several water leaks causing the floor to have to be replaced. Franklin sent someone to fix it, and they did not fix it correctly the floor was not laid correctly and looks like a 2 year old did it. Walls are NOT squared, we ordered our home with a bench in the shower, we didn’t get it. We custom designed our home and the windows/doors in the bedroom are not right and in the wrong place and they refused to fix it. Most recently, I tried to hang a mini blind in my kitchen window and the window is not squared, so now I can’t hang a blind. They had carpenter in places wood floor was supposed to be and wood floor in places the carpet was supposed to be. Ceilings cracking, shower still leaks, doors don’t close, they put a USED furnace in our home yes, USED! Wrong colors throughout the house as far as tileing and sinks. Ceiling fans that don’t work WE had to replace. And the list goes on and on. We attempted to get them here to fix these major issues with no success. They eventually gave us about a 2,000 refund but that doesn’t even cover hardly anything of the problems. Stay far far away from franklin homes. They will rip you off! We paid over 140,000 for a home that is falling apart!

Finding Dori

2021-05

Just want to say a big thank you to Franklin Homes. They’ve been excellent. Their people are professional, they work on time and are really very helpful. They delivered such a beautiful home. They are highly responsive. Great team!

Jeni Ware

2024-01

Quality construction, fantastic floor plans!

Alan Phillips

2021-05

We met with a representative of Franklin's. He was very polite, helpful, professional and knowledgeable of their product. He seemed to understand our our needs and wants.

Melissa Meyer-Haithcock

2020-05

Wow. The quality of their homes is incredible. I’m familiar with all of the manufactures and Franklin seriously pays attention to detail and thinks things thru as far as what the customer it family would need.

John McCarley

2021-05

Great place to work. Very high quality homes . Built with the extra touch and perfection. Quality and craftsmanship go into every house.

reymond de jesus

2023-06

Driver be carefull this people do not care about you time they left one bondo one my truck and went to luch

Alex Vanover

2022-05

Most of these positive reviews are fake and from workers who were either sucking up or being paid to leave them. Click on the names, look at other reviews they have left.

Kim Brown

2020-05

They lie! Their warranty is not accurately presented and their lot models ARE PUT TOGETHER VERY POORLY! DO NOT BUY A LOT MODEL I PROMISE ITS NOT WORTH THE DISCOUNT!!!!

Trent Eason

2020-05

Good helpful people. One of those businesses that still have people who work there and not robots! As a truck driver this is a good place to deliver.

Ping Pao

2021-05

Great place all round work environment and wonderful people

john simmons

2022-05

Not happy with the quality or communications...the inside crew did a better job than the factory...this house is nothing like we ordered it

Harold Bennett

2022-05

Excellent quality production of manufactured homes out of the dozens of facilities I have been toI would honestly have them build my home

Opening Hours

Monday 8 AM-5 PM
Tuesday 8 AM-5 PM
Wednesday 8 AM-5 PM
Thursday 8 AM-5 PM
Friday 8 AM-5 PM
Saturday Closed
Sunday Closed

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