Wickenburg Air

4.8 (37)

23107 W Staghorn Ln, Congress, AZ 85332
(928) 427-6480
wickenburgair.com

Claimed
Air conditioning contractor
Air conditioning repair service
Air conditioning store
Air conditioning system supplier
Furnace parts supplier
Furnace repair service
Furnace store
Heating contractor
Heating equipment supplier
HVAC contractor

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

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Laurie Exby-Stolley

2024-04

So refreshing to have a company exceed your expectations! Our heat pump quit working and Wickenburg Air arrived ahead of schedule. Cliff repaired it in short order at a very reasonable rate. The scheduler (I apologize I don't recall her, name) was friendly as was Cliff. This kind of service is getting more difficult to find in the Colorado service industry. We highly recommend Wickenburg Air!

Joy Gallagher

2020-05

SECOND UPDATE: my experience is improving. They sent a tech out and he was very quick to sort out the issue and explained the problem to me with detail. The suggestion is replacement, so now we will see how quickly that gets done. My first impression is still not great, since it took all weekend to get a phone call or a person out. Not a 24hr/7day a week business. FIRST UPDATE: they've called me back at last and I am second up this morning. I'm still annoyed about the timing, so now we get to see how these folks do on getting the job done. Communication though, still not thrilled.Our first request for service took a week to get a tech out, and calls from the owner, the manager, and myself. Now a week after they "fixed it" without leaving an invoice or communicating with anyone, the system is out again as of Friday. It's been three days since the unit went out and I called them. The infruriating part is the advertising of 24/7 emergency service but closed for the weekend. Not a single AC company closes for the weekend in the summer.

Mark Grimes

2020-05

These guys did an excellent job and had excellent customer service! They came out to do a service on our older heat pump. We had bought the house two years prior and had never serviced the unit. They performed the service and found that there was an issue with it running longer than it should. Parts were ordered and when they installed the parts the heat would not work anymore. Lee only charged me for the parts and not the labor. Lee told me he couldn’t charge me if the unit was now not working. (It was working prior, it just ran longer than it was supposed to). The reason it wouldn’t blow warm air was that by installing the new parts he was able to see that a valve was now required to make a complete fix for this unit. Once we made the decision to go ahead and fix the unit rather than replace it, they ordered the parts. As soon as the parts came in they were over immediately to fix the unit. They did such an awesome job and came right on time because we were experiencing some extremely cold weather. They were super nice in making us a priority! We will definitely go to Wickenburg Air when we replace our unit.

Kay La Fon

2021-05

Had an issue with the existing unit in the home we just bought. After a long (and I mean LONG) battle with the warranty company, we were finally ready to fix the problem! Wickenburg Air was the best part of getting this fixed. Within a week of us notifying them we were ready to go, they were installing our new unit! Crew had a whole new unit installed and working beautifully in about three hours. Even let us use a couple portable units while fighting with the warranty company so our dogs and us stayed comfortable. Will be recommending for sure!Services: Install thermostat, Install AC

TNT Realty

2021-05

We needed help with a unit with a particular twist. Called Wickenburg Air in the morning and received a very timely call back. We happened to be on Lee's route and he stopped by to see what he could help us with. He had us up and running, along with a great explanation of our unit, within the hour. Highly impressed and will absolutely call on this company again for preventive maintenance and repairs. Thank you!

Robbie Morris

2018-05

Lee & Roy came out and serviced our A/C units. They were prompt and very courteous. They gave me a service sheet detailing how my units are running and informed me that every thing looked good. I had been informed by another company that I needed additional parts and service totaling over $800.00 for repair or $14,000.00 for replacement of both units. I am so grateful for an honest company doing honest work. Thank you Wickenburg Air! You guys will be doing our A/C service from now on.

Arthur Pulis

2019-05

I wanted to give a huge shout out to Wickenburg Air. The other day I returned from our 6 wk. road trip at 3 pm only to find the house at about 90 degrees plus. Apparently, a recent storm had cooked the digital thermostat. Within 90 minutes of my call, Wickenburg Air was on site, had diagnosed the problem, and were on their way to get a replacement stat. They didn’t have the right one in stock, but they took the time to find one that would work and cool the house so I wouldn’t be in a local motel for the night. The following day they went to phoenix, got the proper replacement, and had me up and running. The key is that they easily could have told me that they would have me fixed the following day when they had the right part, but they went the extra mile, found a substitute, even though they had to perform two replacements. All so that I would be cool the first night. Since the part was in warranty, the extra effort was out of their pocket, and didn’t cost me a cent. In my opinion, that is way above the call of duty.

mike moore

2019-05

Wickenburg Air designed and is implementing the HVAC system in my new build. The price was great and the service has been amazing. They always fit us in to their busy schedule. They also service our Commercial Property; including maintenance of our older units and installation of a new Mini Split system. We are very happy with every service we have received from Wickenburg Air.

Kay

2020-05

We are very impressed with the response and resolving of our AC problem. We have a developmentally/physically disabled daughter. On July 3, 2019 we realized we were having issues with our unit. Although we had no scheduled appointment a technician was dispatched when I made them aware of our daughter. As it was the day before a major holiday I feared we wouldn't be able to get it repaired. After a brief diagnosis we realized we would need a new unit. Long story short....it was resolved by day's end and we couldn't be more pleased. We now have a much more efficient unit and I could tell the difference immediately! Thank you Lee.

Doug King

2018-05

These guys are very professional. They installed a new split system at my house yesterday. They showed up exactly on time just like they said they would. Before they left I was given instructions on how to use my new thermostat, and they also mopped our hardwood floors. This company is worth more than 5 stars, HIGHLY RECOMMEND if you need any type of HVAC service.

BigWave Dave

2019-05

I got five estimates to replace a blown heat pump coil and install a condenser. Wickenburg Air won hands down. After a few insurance salesman types selling packages and payment plans (it was getting painful) first contact with Wickenburg Air was a huge breath of relief. I got exactly what I was looking for; a no nonsense professional installation at reasonable price.

Michelle Dickey

2023-06

Tech was on time, polite, and answered all my questions and concerns.I hope I don't have to see them until my next service time but know I can if I need them.Very satisfied with them.

Bill Green

2019-05

I am in the stage of getting proposals on 2 new units to replace the ageing units current on our home. Wickenburg Air was the only company to come out and measure my home, analyze the windows and placement, size of inside ceilings, current insulation, etc. Then Dave just left after spending an hour with me showing me several pages of analysis on what size and seer would be best for my home. I haven't decided which units yet, but it will certainly be with Wickenburg Air. I was very impressed! Thank you for all the pre-work hours you spent in preparation of explaining to me in person with documentation.

Darcy Wekell

2019-05

It is refreshing to hire a contractor that does exactly what they say they are going to do. From the first moment of contact to finalizing the job, the service Dave Lund & Wickenburg Air provided was professional, on time and at a competitive price. The new equipment is great! Very Satisfied Customer.

Cheyenne Arnt

2019-05

Absolutely love Wickenburg Air! My AC went out on a 115 degree weather and I needed it fixed before I left to work because my dogs were inside. They rushed to me and fixed it very quickly and they were so kind! Definitely will recommend to anyone :)

SlaterPlays 3750

2023-06

The lovely lady who was sent out to service my ac was not only professional and efficient with time, she was also very friendly and communicative...I forgot to get her name but she was sent the morning of May 25th to service my landlords 3 units.

T Allen

2020-05

How to stop a Trane....Revised 28 Jan 2020 - Thank You Dave Lund! Your continued pursuit of the issues after the repair is very much appreciated and the end result is exemplary! A big thanks to everyone who was involved in the process.3 Jan, Wickenburg Air was out and repaired/replaced parts. Thank You Guys! It's been a long 2 months and realize you had to to wait for Trane to do their thing. Appreciate you jumping in after 6 weeks to start tracking what was going on.30 Dec: Part shipped, to be picked up tomorrow, Mr. Lund set up an appt for install of all the parts for Thurs, Jan 2. Keeping fingers crossed.27 Dec: Trane has NOT manufactured part yet, 7 weeks now, will be in low teens 2nite, 20's for week. Thank you Mr. Lund for researching and tracking down information finally. Hoped you could take the part from a unit in supply, look forward to a solution.Revised 26 Dec after Mr. Lund called back to answer my questions, confirming it is Trane that is holding up the part, manufacturing, shipping promise etc. Good to know as Trane will NOT be a future replacement furnace in other house. Thank you Mr. Lund for taking the time to call me and provide answers. Still need a solution from Trane as temps are getting in the 20s at night again and appreciate your pursuit of a resolution. Will continue to revise my rating as a solution gets nearer.24 Dec - 6 weeks still waiting for a part on a 3 year old heat pump system. No heat this Christmas! I always call, they don't call back, get the same person who apparently isn't answering phone in the office. No call back from service person, rep or owner and get same answer every time, Trane hasn't sent part and Rep is out on call outside of cell service. Maybe there will be heat for New Year? And yes, their office is closed on weekends but for time and half fee, they can be contacted.

Alice Waterhouse

2019-05

Review of Lee Denmark with Wickenburg Air.We were not being able to hook our thermostat up to the internet so Wickenburg Air sent a service repair person over. Lee was having some issues at first but got it figured out. He then stood by while I created a Nexia account on my laptop. Then I got the app down-loaded on my phone and he walked me through it, explaining how to use it, etc. It was $80.00 well spent.

Amelia Olivieri-Ramirez

2023-06

PATTY CALLED AND TOLD ME SHE WAS ON HER WAY. SHE ARRIVED WITH A BIG SMILE. SHE GOT RIGHT TO WORK ON OUR UNIT. SHE EXPLAINED EVERYTHING SHE WAS DOING. PATTY INSPECTED THE WHOLE COOLING SYSTEM AND FOUND THINGS THAT NEEDED ATTENTION AND FIXED THEM. SHE WOULD NOT STOP UNTIL EVERYTHING WAS RUNNING TO HER SATISFACTION. PATTY IS A TRUE PROFESIONAL AND ENJOYS WHAT SHE DOES. PATTY TAKES PRIDE IN HER WORK. We will be using wickenburg air.Services: HVAC system maintenance, A/C system maintenance, Cleaning

darrell Alan

2018-05

Super Service, On time, 100% professional attitude and service. Have used Wickenburg air to install HVAC on our home and have completely satisfied since 2014. These are the only people I call if if I have a question on need HVAC service

Kyle DeLoria

2019-05

Hot and humid today and the AC decides to blow hot air...one phone call and Lee, Kyle and Harvey show up in record time and I have cool air within 20 minutes. Thanks guys for the quick response and professional service.

Shawn Smith

2019-05

At 6am on a Sunday they were on my roof trying to fix my central air, and it was a day of 105+ degree weather... With in 20 minutes they had the problem fixed and parts ordered. They even brought over temporary units until my parts came in...

MJ Yeltneb

2019-05

Excellent service. Quality work. Great pricing for a reliable product. Thank you for not acting like an insurance salesman on the initial estimate. Thank you for being a trustworthy company!

Patty Martin

2019-05

Our AC went out and Lee and his crew gave us excellent service. Very informative and helped us understand our new system. We love our new Trane. Thank you,Mike and Patty

Jacob Stoddard

2019-05

These guys have always been available when I've called always do quality work and sell the highest quality products. have used them to install two new systems and do various service and repairs over the years and I will surely call in them the next time I need them.

Kenny Amaral

2020-05

They came out and got our air conditioner working the same day we called! If you are having issues with your a/c I highly recommend wickenburg air.

Ann Taylor

2021-05

They won't work on evap coolers. That is disappointing as my unit is an evaporative cooler. I am disabled and my husband is an amputee. They gave me every reason in the book why they won't come out.

John Reynolds

2022-05

Ok these guys are the best..was closing on a house scheduled a installation showed up on time and had everything up and running in less than two hours thank youServices: Install thermostat, Heating equipment repair & installation, Install AC

Connie Jenson

2022-05

Amazing company with top quality HVAC Service

Randy Butler

2021-05

They are great. I would give 6 stars if possible.

Opening Hours

Monday 9 AM-5 PM
Tuesday 9 AM-5 PM
Wednesday 9 AM-5 PM
Thursday 9 AM-5 PM
Friday 9 AM-5 PM
Saturday 9 AM-5 PM
Sunday 9 AM-5 PM

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