Dreamstyle Remodeling

Russell Hoover

2024-03

We wanted a new walk-in shower installed in one of our bathrooms, and this was an excellent process beginning to end.We were able to get an appointment to have someone to come out within a few days.Lorne, the sales person was prompt, friendly and very knowledgeable about the product. We felt we got a fair price for what we ordered.Chris, from the local office went above and beyond when we had asked for a sample, so we could match the countertop we were going to order (unfortunately Dreamstyle does not offer vanity countertops).Scott Barnes, the Installer was on time, and his expertise for the install was outstanding. He was also very friendly, and cleaned the area well before he left at the end of each day.We would definitely recommend the team at Dreamstyle.

Rhi

2023-05

The gentlemen that installed our new showers were the epitome of professional. They were on time, immediately began work, and made sure to update me on their progress and any concerns. Kory & Rock were amazing. I am so happy with the work they did. They made sure to do everything necessary to fix the issues and did everything necessary to prevent the issues from reoccurring. Thank you so much!Service: Bathroom remodeling

George Quinlan

2023-11

Really terrible experience so far in the pre-sales / sales experience. I called them for a quote on a new door. Simple. Appointment #1 - The sales rep didn't show up for the appointment, 30 minutes late, I finally called them (no call from them), to learn he had an emergency and wouldn't be coming. A phone call would have been great, as both of us took time out of work to sit home for the appointment, but emergencies do happen. Back to the telemarketing call center to schedule appointment #2.... it is set for Monday.In the interim, a slimy sounding telemarketer calls from the inside sales center, a gentleman named Justin, to confim appointment #2. He absolutely insists on running through he sale pre-qualification script.....uggh.... is the homeowner going to be there? Am I going to replace the door? Do I know that is has to be an exterior door? As I'm explaining to him that we just need to confirm the appointment and getting more and more frustrated by the minute he argues with me that he has to follow the script and hangs up on me. I called back and escalated it to a manager, absolutely unacceptable! Wow, well I was assured they would be there for the next appointment and the manager apologized for my extremely rude treatment.Appointment #2, this past Monday, once again, a no show. At least this time they called to let us know they wouldn't be coming, unfortunately, of course, we both took the morning off of work to meet the sales rep. The call center rep (you can't actually reach anyone who actually works in the store location by the way), asked if we would be available at a number of inconvenient times, had no other available times and apologized, but someone would need to call us on Tuesday.Tuesday (today), I get a call from an SDR who is now trying to "set" an appointment. No knowledge of any of this history with this clearly customer focused organization. After setting a 3rd appointment, she explains her manager will then have to call me to confirm the appointment. I'm expecting another round of qualification questions and someone who isn't even aware of how they've treated a potential customer to call me soon.I'm sure they will also not honor the discounted pricing they said expires on 10/31....because the sales rep won't make it here before then.Big red warning flags... "are both owners of the home going to be present?".... "will you allow 90 minutes to spend with the sales rep?".... I'm expecting a "Tin Man" to show up and try and pressure me into buying a new door on the spot.I don't even know if they have the product I'm looking for, because they won't answer any of my questions on the phone.This is a really old school call center, high pressure sales operation, and although I haven't seen a sales person yet, I'm expecting the worst. It is VERY concerning you can't even reach someone in the local office, I'm really concerned if I did buy something from this organization would the installers even show up? What if I had a problem....would I also be directed back to the sales call center who has no customer knowledge at all? Really poor way to run a business. The more I think about it ...just wow....should I even meet with these people?Be warned and very very cautious in dealing with these people. Tin Men.Update: I did contact the email below to share my concerns before the company replied to this post. No contact from them, no response at all.

Horace Ellis

2023-05

From the salesman to the installer, everyone was on time and professional. I have a strawbale house, so the windows were not perfectly square. Dreamstyle made the windows an inch or two smaller than the originals and was able to adjust the new windows to be perfectly square. The installer, Jay Kurtz, worked tirelessly until the job was done. He is a real professional. It took not only an installer but also a remodeler to get these windows in right. These are great windows.Service: Vinyl window installation & replacement

G.G. Leonardo

2023-09

Our new shower demolition and installation was supposed to take 2 days but Scott and Kelly had it done in one day. The product is absolutely beautiful. They did a wonderful job and were some of the most professional, considerate and pleasant contractors we have had doing work in our home, and we've had a lot in the last 4 years since our home was built in 1996. They obviously enjoy working together and were a great team. They were absolute perfectionists. These two deserve a raise. We were very lucky to have them install our new shower.

Teresa Kile

2021-05

I took a chance and contacted Dreamstyle Remodeling because of a flyer I received, just to get some information. I was so impressed, I signed up n the spot for them to replace my old sliding glass doors. My new doors are amazing and beautiful! I couldn't believe that their installer, John L., managed to keep everything so neat and clean, then he took the time to show me how to use the doors. Everyone has been friendly, professional, and answered every concern I have. Plus, they have so many benefits and payment options. I'm already planning a few more projects for them!Service: General door installation

terry brown

2024-02

Scott and Perry are the tops. Very professional, courteous, knowledgeable and informative. Give those guys a raise!!! We love our new shower. Thanks, Terry

Gary Lesslie

2023-06

Our initial contact at Dreamstyle Remodeling, Design Consultant John Boswell, was very professional. He was attentive to our needs in replacing a sliding glass patio door. His suggestions were very good and his final recommendation regarding door manufacturer, model, material, and style were spot on.Very shortly thereafter, Chris came out to inspect and measure our existing door and framework. He too was very courteous and helpful, further explaining the delivery and installation process. The door delivery date given to us was reasonable given the customized size door we required. We were pleasantly surprised when our delivery date was accelerated!The installation team of Scott M. and Ayden B. were terrific! They were very professional, courteous, and thorough. They worked hard preparing the work area, removing the old door, prepping the door frame, and installing the new door and screen. They explained different parts of the installation and fully demonstrated the door/screen/lock operation when completed. They also did a great job cleaning the work area. We couldn’t be happier with our new door and highly recommend the entire Dreamstyle Remodeling team. We will use them again for our additional remodeling needs!Service: Sliding glass door installation & replacement

Karen Blake

2024-01

Jared and Bennie were just amazing. I was unsure of the process but they made the experience easy. My new shower is just amazing. I def would recommend.

Justin Hartman

2023-09

We were so blessed by the work of Scott M. and Kelly H. out of Prescott, AZ. Not only did they wow us by completing the project in only 1-day, but their kindness and professionalism made this beautiful project seem significantly more memorable.These fine Gents even packed in our Amazon order (boxes) to spare my daughters from going out in the heat.I can't wait for them to complete our next bathroom!Thank you DreamStyle, and especially Scott and Kelly.

Maritza Hernandez

2023-05

The experience was excellent from the sales Rep Josh Paul to the installers Kory Mcquiston and Rock Anderson. I must say that the waitting period before installing is extensive but only because they have to order all the material and wait for each peace to come in before installing. Putting that aside the quality and efficiency of work that was completed is amazing! very professional and friendly. Thank you! I love my new remodeled showers.Services: Shower refinishing, Remodeling

Mike Brock

2023-05

Dream style was excellent in communication thru out the process. Scott M and Kelly H the installers were professional and clean in their work. Would recommend for any bath/shower replacement.Service: Shower refinishing

Stephanie “IslandPrincess” Smith

2023-07

I'm extremely satisfied with Jose Sr & Jose Jr both men very well professional very sufficient explained everything to the core had the bathroom door closed while work was being done so no noise would bother me..I'm in wow status it turned out beautiful I jus love it I'm very happy and I will recommend them to everyone...much thx to dreamstyle for making mine & Mr Sid Smiths dream a beautiful one 👍 Forever a Satisfied Customer ❤️🌹Service: Shower refinishing

Cheryl Bridgman

2019-05

I love my new windows! The installers, John Lynoh & Keith Hardy, did an excellent job getting them in, especially the ones on the 2nd floor. Altogether I had 5 windows installed. The 2 large ones pictured have 2 sliding sides, so now I can get a breeze into my house in the summer. The old ones were crank outs which didn't work. They also replaced 3 other windows upstairs. All the windows work beautifully and love the crank outs on the 2 bedroom windows which work effortlessly and fold down so I can lower my shades easily. Great Windows and Great Job. Next, the 4 remaining windows downstairs. Couldn't recommend a company more if you need new windows.

Daniel Cooper

2023-05

We choose Dreamstyle to install a walk-in shower in our home. Our entire experience with them was excellent. Our installers were Arturo C. and Scott Willcox, and we couldn't have been more pleased with them, On time, efficient, polite, and we enjoyed working with them very much. We are very happy with our new shower and the professional and helpful service from this company. They took care of the whole job, nothing subbed out. Great warranty.Service: Shower refinishing

Dr. Michael Reed

2023-05

Scott Malloy and Kelly Hoffman were the installers. They were outstanding. Arrived on time, and they went to great measures to insure our furnishings were protected. They explained what the new installation sliding door provided in the way of security. They worked well together and did waste time in their installation. Finally, they did a great job of insuring furniture and their equipment was taken care of.Service: Sliding glass door installation & replacement

Lauren Hunt-Wisdom

2023-05

I had two window installations in my current home. One with Home Depot and the other with Dreamstyle. The level of professionalism, skill and quality of product that Dreamsyle provided left me wishing I'd known about them before. Not only did they make the entire process easy, the installation was beyond pleasant. John and Jay were personable, on task and knowledgable. I am so pleased with my experience, I have already told 2 friends. Thank you Dreamstyle!Service: Window installation

Tina Nemeth

2023-05

Scott M. and Ayden B. were extremely professional, courteous, and knowledgeable. They were both reassuring during the entire job. The job was completed in the scheduled time of the contract. I have never had such reliable workers as these two young men.Service: Shower refinishing

Susan Ortiz

2023-05

Our install was amazing start to finish. Our installers Wayne C and Jason M were early. They were both not only professional but personable! The shower looks amazing and they did a great clean up job. They explained all details with great detail. It’s beautiful!!!! Thanks Jason and Wayne!!!Service: Shower refinishing

S Shomler

2023-05

I'm Dan Shomler and I live in Flagstaff, Az. We hired Dreamstyle to install a new shower in our home in Flag. The two man crew of Kory McQuislon and Rock Anderson did a great job of tearing out our old tub and shower and installed an elegant new shower with the sliding glass doors and the additional hand held shower head. These two guys worked well as a team and my wife and I were very impressed with the quality of their work. They both were very careful of our home and did a great clean-up upon completion of the job. We would recommend them to anyone who wishes to have a quality team do a quality project in their home. Please continue to hire workers like these two men.Services: Sliding glass door installation & replacement, Shower refinishing

gg Heath

2023-07

Two weeks ago, we requested a quote for replacing a single large window. We provided our information and they said the installer would be in touch within a week. We never heard from the installer, so we stopped by again today and they apologized profusely that no one contacted us.Shortly after this discussion, we received a call from the installer. Only now they say "we have a four window minimum."The company doesn't know what they're doing.

Patricia Campbell

2022-05

I want to thank you for sending John & Jay to install my patio doors (Sliders). What a wonderful experience. They were prompt, courteous, and very efficient. They arrived at the appointed time and set about preparing to install the sliders. After the installation, all debris of the previous old doors was removed. Both glass doors were cleaned and look superb. I couldn't have asked for better service. Great Job!!Service: General door installation

Deirdre Susan Hockman

2023-05

We had a new exterior door installed. It was a steel door by ProVia. Our expectations were exceeded. The installers, Scott M. and Ayden B., were professional, courteous, and friendly. They cleaned up very well after the installation was complete. We are very pleased with our new door.Service: General door installation

Mickey McGill

2023-05

The installers, Kory and Rock, were professional, efficient and friendly. They answered our questions and explained anything we didn't understand. We had some unexpected glitches which Kory fixed with no problem and to our satisfaction. We are happy with the high quality of the shower and they cleaned up everything before they left.Service: Bathroom remodeling

Jeannie Kinney

2018-05

My husband and I had an amazing experience with Renewal by Andersen from the start. Steve, the rep that came to our house was very informative and polite. The day after our Windows and back door was installed, Steve called to make sure we were happy with our new windows. What great customer service. Thank you Steve. The two gentlemen that installed our windows, Scott and Kelly were amazing! I was expecting a lot of clean up and had zero. I was expecting 3 to 4 days and they were done with everything in a day and a half. I am so pleased with their workmanship. Thank you Steve and Kelly. I definitely will recommend Renewal by Andersen.

Linda Stillman

2023-05

The installation of a new shower was conducted in a friendly and professional manner which was much appreciated. It looks very nice and has the safety options and a neat folding seat which adds function along with the beauty of the new shower walls and pretty glass doors. I will enjoy it and am also happy about improving the value of the house at the same time.Service: Shower refinishing

Barbara Schibi

2023-05

We are extremely pleased with our Dreamstyle walk-in shower which was installed in our master bathroom this past month! The Prescott Valley office staff, Danielle and Ronna, were so friendly and knowledgeable, answering all of our questions in a timely manner. Our installers, Kyle and Rock, were professional as well as efficient and talented regarding the tub/shower renovation. We absolutely love the look and style of our shower, and would highly recommend Dreamstyle Remodeling to anyone interested in updating their bathroom.Service: Bathroom remodeling

Liz M

2023-07

John and Jay were fantastic! Extremely hard workers. They installed the windows in a timely manner and had great attitudes, we couldn't be happier. They were efficient, polite and the job turned out perfect. Thanks so much John and Jay!!Services: General window replacement, Window installation, Window repair

Christine Heiser

2018-05

John Lynott and Rock Anderson just finished installing our new windows. We are so happy with the job. The guys were punctual, polite, thoughtful, and clean! We have had so many workers at this house in the past few months who we would definitely not recommend. We feel differently about our experience with Anderson. We thank you for a job well done!

Patrice Cody

2019-05

We had our windows replaced recently on 7/23/18 by Renewal by Anderson.Our cabin in the pines was built in 1962 and had the original windows!The process from start to finish, from the sales person to the end of installation went without an issue. We love our new windows!Our window installers were Dave Indicavitch and Andy Everett. They were there for two full days and were congenial, professional, answered all of our questions along the way, timely, and respectful.We are very much satisfied customers. Thank you so much for a great experience from start to finish.Mr. and Mrs. Mark Cody