Response Crew Handyman

Jonathon Krick

2023-10

Like a lot of reviews. Complete lack of professionalism. They hung a tarp canopy over our backdoor and chose to use flimsy string, and even tied two pieces of string together because it wasn’t long enough. Pictures attached. It sagged so bad the next day we couldn’t even open our backdoor. Jennifer said that was normal lol. Within three days the canopy completely fell. It took them two weeks to come out again. They then lied about how long it would take to fix it when I tried to work with them, wont use them just based on shady business ethics. Use a different company that knows what they’re doing.

Tricia Bank

2023-05

Response Crew is my new favorite handyman company. We had a hot water leak that resulted in the need for some drywall, baseboard, and carpet removal for a drying out process of everything affected by the leak. Per our insurance company, two different construction companies came out to give us an estimate on needed repairs. When it came time to schedule, neither of the other companies were responsive. I called Response Crew, and they scheduled us for repairs in less than 2 weeks!The intake process is really simple. I emailed Response Crew a report of what we needed fixed and photos of the job. They sent back an estimate for labor and said any needed materials would be charged at actual cost (no mark-ups).On the day of service, Jack called prior to the service window time to let me know he was on the way. Jack and David arrived on time. They were friendly, knowledgeable, and professional. They completed the work as discussed in my emails with Response Crew, and even finished a little earlier than expected.Of note: we still need some carpet padding replaced and a small area of carpet re-installed, but Response Crew let me know ahead of time that they don’t contract for flooring needs.I highly recommend Response Crew for any household repairs that they contract for. This is the second time we have worked with them, and we have been very pleased with their work and communication on both projects. They also seem to have very fair and transparent pricing, which is always nice. Thanks Response Crew!Services: Interior painting, Drywall repair

Chance Berndt

2022-05

As a poor grad student, I thought I was doomed when the front door to the condo I rent was kicked in overnight. The deadbolt lock and door frame were irreparably damaged, so I was left without a way to lock the only entry door to my home during an extremely busy time in the semester. Luckily, I was quickly contacted by Jennifer with Response Crew after filling out an online form. After snapping a few photos and sending over an e-mail, I was provided with a reasonable quote the very next day. Jennifer understood my situation and that I needed this problem handled quickly and was able to schedule a service appointment within the week. The Response Crew member who fixed my door, Luis, was on-time, friendly, efficient, and went the extra mile: the three cats in my apartment were rather inquisitive of the work he was doing and he made sure that they didn't escape! The finished door looks like nothing ever happened. I was sent an invoice within two hours of the job being completed. The work took exactly as long as quoted, yet the finished project still came in under the quoted budget - a VERY nice surprise.Thanks again to Jennifer, Luis, and Response Crew - I'll be recommending to my friends and clients!Services: General repairs, Interior painting, Drywall repair

Marsha Wolf

2024-01

My technician was David. I needed an old indoor roller blind removed and replaced with a new one and also needed some drywall repair around the window and at the seam where the ceiling and wall meet. He was very personable and explained the materials he was using and how he would complete the project.I also like the confirmation texts prior and confirmation text day of service which includes a picture. The work actually came in below the estimate. The estimate was based on pictures I uploaded. So, I guess it wasn't as bad as it looked. Lol.

Jay H.

2022-05

I have to replace the under-cabinet microwave with a range hood to better vent out the kitchen air. When I requested the quote, there are only few responses, and one is not available (booked out till September), one is out of service area, the only positive feedback is Response Crew.Kelly arrived early before the scheduled time, and tried his best to do the job. However, the scope of the project given to him was not completely the way I mentioned in my quote. I stated that after installing the range hood there are back splash tiles need to be patched up, Kelly was not aware of this, and said they do not provide tile service. I wish they had made that clear.Also, because the weight and location of the 2 machines, the job usually requires 2 persons to better proceed. I hope the company will consider to equip the technicians with jacks or other appropriate tools to handle the job in the future. In any case, I helped Kelly to finish the job as much as I can with limited supplies from Lowe's (the duct pipes are not flexible, so Kelly needed to do some improvise).Overall, for the time and cost spent on this project, we are good with the end result.Service: Installation

Lindsey A

2020-05

I've enlisted Response Crew's services for various projects over the past 2 or 3 years - both in my own home and at work. They have always been wonderful to work with! Everyone from the owner to the technicians they employ are polite, helpful and truly care about their clients. Whether it's completing a bathroom renovation at home or helping out at work when we are short-staffed in maintenance, they are definitely my 'go-to' for home repairs & renovations.

BeingNeishaP

2023-09

Response crew was fairly easy to work with. The repairman arrived on time and eventually made the necessary repair. I removed a couple stars because initially I thought it was convenient to send photos of the job and receive a quote via email. But, when the repairman arrived, he did not have the proper materials to complete the job. He left and went to Home Depot. I was not aware of this, but since they charge by the hour, you are being charged for their trip to Home Depot to get supplies. Again, I am satisfied with the work completed, but I would not use them again. This could be resolved by doing an in person estimate of the job, this way, the repairman knows exactly what supplies are needed and can arrive ready to work, not running up the charges with a trip to purchase supplies.Service: Home maintenance & repairs

Austin Rasmussen

2023-05

Great experience. Jack arrived to install 6 new ceiling fans as well as replace some of our wall switches with smart switches. Really nice guy and he worked efficiently for the 5.5 hours he was with us. He stayed late to finish and we appreciated how he made sure everything was working and done right. Good pricing as well. We will definitely use Response Crew Handyman again in the future!Austin & Eric

Jennifer Zazzarino

2023-07

I’m so happy that I found this company! I’ve used other handyman services in the past and have had negative experiences so I was skeptical at first. My email request for a service quote was answered within 10 minutes on a weekend. On Monday I was scheduled 4 days later. Brandon arrived on time and finished all of the quoted services, plus one I sprung on him after he arrived, in less time (and less cost) than anticipated. Brandon, and Response Crew, are professional, courteous, skilled, and now my first call for any home issue I run into! 10/10 and would recommend to anyone! Thank you again Brandon!Services: Flooring repair, Paint indoors, Home maintenance & repairs, Drywall repair

Chad Ridenour

2023-05

Angel did a great job on our shower grout. Had some cracking and he was able to not only repair the issue but help in some creative solutions to prevent future issues. Will definitely use again.Services: General construction, Tile work installation, Tile work replacement, Installation, Home maintenance & repairs, Remodeling, General repairs, Repair flooring, Shower repair

Elizabeth Greenwalt

2023-08

I scheduled to have two very heavy lights hung. I sent them the light I wanted hung, a picture of the area I wanted them hung and how heavy they were. Two handymen showed up and had no clue what they were getting themselves into and instead of saying they wouldn’t be able to do it, they did a hack job. Not only that, but they never actually got our second light hung during the time/rate we agreed on and left us with an unfinished job. We ended up calling Parker and Sons to come do the second light and they told us the handymen screwed up the first light to the point where a drywall repair would not have been possible. I’ve asked for a partial refund because we ended up having to pay Parker and Sons to fix their work. After giving all information and the invoice from Parker and sons which says the previous work was done incorrectly… no refund, terrible management, and now I’m out $400+Service: Installation

Caryn Gallop

2022-05

Great Handyman service! We recently moved into a new home in Scottsdale and needed to have some heavy furniture hung on the walls. It was a tricky installation and Tim did an amazing job. He was efficient, effective and made sure to clean up everything when he was finished. He is coming back next week to do some more work for me. I was thrilled with the service. Also, Jennifer in the office was great with the scheduling. She is responsive and extremely helpful. I will definitely be using them again!Service: General repairs

Stephanie Bannon

2023-05

We had a leak in the wall and after the plumbers ripped the walls out and everything dried out I went looking for someone to put my bathrooms back together. Two back to back bathrooms needed drywall, paint with texture and vanities replaced. Response Crew was quick with the estimate, the techs showed up on time and the work was done professionally and at a very reasonable cost. I will keep Response Crew on my list of contractors for the next project we need done. Highly satisfied with the quality of the work and the price.Services: Painting, Drywall installation

Tracy Begland

2023-05

What a great find the Response Crew is for us! And an even greater find was our handyman, Kelly! Kelly is knowledgeable, courteous, and great at communicating in person and via text. Kelly replaced an exterior utility door--a pretty complicated task. Kelly checked out/measured the old door and searched diligently to find an EXACT replacement, got the door quickly ordered, and kept us in the loop on its arrival. Once the door arrived, Kelly removed the old door and all the rotted wood framing, installed the new door, repaired the stucco around the door, and painted the new door. Definitely worked the job in a high quality and efficient manner. I would recommend Kelly and the Response Crew hands down! We will be using them for all our home projects!Services: General construction, Installation, Painting, Exterior painting, Home maintenance & repairs, General repairs

Robert Cuatto

2022-05

This is the second time I have used Response Crew and I cannot be happier with the service received both times. The tech this time was Gregg and he was great. Right on time, friendly and professional. He did a great job on our ceiling repair. I wholeheartedly recommend this company and will use them again if the need arises.Service: Drywall repair

Jescha Sarah

2022-05

We were extremely pleased with Pauls workmanship and attention to detail. He was very clean and meticulous both of the times he’s come out. We really appreciate his extensive knowledge and experience. He fixed all of the little and bigger projects we had in a timely manner. Jennifer is extremely communicative, accommodating, and on top of scheduling. Glad we choose this company and will be sure to hire them again!

Christie Ryan

2022-05

We had the Response Crew out to our home twice once for removing the kitchen appliances and then re-installing them for our kitchen remodel. Both times they were very professional and extremely helpful and knowledgeable. The remodel was not perfect but they were able to figure out a away to install the dishwasher that was a bit rough due to the remodel not being straight causing a tight fix fort eh dishwasher. We will be using them moving forward for all our future projects.Service: Installation

Valerie Mazor

2021-05

We recently moved from CA to AZ and, as expected, there were a variety of tasks/small projects we needed done in our new home. Based on prior Yelp reviews, I contacted Response Crew. Jennifer was immediately responsive, we quickly had our estimate and we were able to schedule a full day's worth of work within two day. Kelly contacted me about 40 minutes prior to his scheduled arrival to advise he'd be on time and he was. Kelly was nothing short of amazing; he was professional, polite, accommodating, and patient. The quality of his work was outstanding. We knew we'd have a "second phase" to our move-in work and without hesitation we will book with Response Crew and definitely request Kelly. Our experience was perfect.Service: General repairs

Rick Yost

2023-05

On November 7 2022 David from Response Crew came out to do a new installation of a bathroom fan. This job had a lot of moving parts. David had to first locate and cut a neat hole in the bathroom ceiling, then get into the attic and install the fan itself. Next, run fan exhaust ductwork across the attic and out. Finally, an electrical power line had to be fished up from the wall switch in the bathroom up to the fan. David did an excellent job. I've dealt with a lot of contractors in the past and feared all kinds of things going wrong, nothing did. I was really impressed. I would not hesitate to call Response Crew again.

VHCdc Taylor

2023-05

These guys were awesome. On time and did great work. I'm so glad I called them and I will again.UPDATE: I recently used Response Crew this month (April 2023) and in my opinion this company has gone downhill. It's very difficult to contact them. Calls always go to an answering service and sometimes Response Crew doesn't call back until the next day. This is not good for emergency situations. I needed some minor electrical work done, which they say they can do on their website. However, I found this not to be necessarily true. The wires going to my thermostat and doorbell are broken and they can’t fix those. On their website they say they can run electrical wires for electrical repairs, but they said they can’t fix my broken wires. At that point I didn’t feel good about using Response Crew anymore, which is very disappointing because I thought I had found a great handyman company to use for years when I need small repairs done. Use them at your own risk. Maybe you’ll have better luck than I do. Well. . . I guess my search for a good handyman company starts again.

Nate Heart

2021-05

Excellent service all together. From the initial phone call I made to the office until Hugo left my property, I was beyond impressed and satisfied!I've been a landlord since 2009 and had my fair share of experiences with various service companies and technicians. I hope that anyone that reads this review trusts me when I say that Response Crew and Hugo, the technician that arrived to complete the task, are, by far, the best I had the pleasure to work with!Hugo is a true professional and I highly recommend him and the team at Response Crew!I needed to install a chandelier from a 12 feet ceiling in my apartment.Fortunately for me they were able to schedule me the same day and within 35 minutes Hugo showed up. He wore a mask and got straight to business.Hugo informed me of every step he made and showed me that the junction box that was initially placed in the ceiling by a certified electrician wasn't even the proper box. Hugo ended up having to cut through the dry wall to replace the box so it could accommodate the chandelier.Not only did Hugo install the chandelier - he ended up also doing drywall patching and painting and he did an amazing and outstanding job!!If you wonder about the price - I thought I am going to be charged quite a bit due to the unforeseen drywall repair and replacing the electrical box yet for all the work that Hugo did, it was honestly the fairest invoice I ever received.I highly recommend Response Crew and I am certain that I will hire them for most of my future projects.

Megan Jewell

2021-05

We needed a Dog Door installed in the Master Bedroom of our new home, Response Crew's staff from questions to estimate to completion was absolutely wonderful! They did the work quick and very well and did a great clean up job! Along with that a field manager came out to make sure things were going as planned and he fixed an issue I didn't even know we had regarding our front door and the safety of it! I couldn't have asked for a better team and better service! Getting a list of other things we need done and I wont hesitate to call them back soon! Thanks again!!

Kristine Miley

2021-05

I really appreciate the service from Response Crew! We asked for a few items to be added - a new hallway light fixture, a new kitchen light, new driveway lighting, a new mailbox, new house numbers and adding cabinet hardware. We were also able to have a hole in our wall from an old doorbell chime patched up, some cracks between the cabinets and the wall filled in and our screen door replaced. After a full day’s worth of repairs, we’re thrilled! Everything looks amazing! Not only that, but our repairman was really sweet to our inquisitive cats during the whole process and was a joy to work with. I cannot recommend them enough! We’ll definitely use them for all future projects!Services: General repairs, Drywall installation

BritishOne

2023-05

I am so glad I found these guys. My handyman's name was Jack, he was friendly, super knowledgeable, and took care of the issues with my cabinet and door hinges. He was also able to identify the root cause of the issue for my ceiling fan. Great service and I felt they where transparent in their fees, which was a relief. I will definitely be reaching out to them in the future for any repairs.Service: General repairs

vegasniceguy

2022-05

We are in the midst of selling our house. Somehow, our front door was not locking well and was a little difficult at times to open. I called Response Crew Friday morning to schedule a workman. Jennifer, the operations manager, said the earliest she could get somebody out was Tuesday, June 1. We were tentatively scheduled to be out of town that day. I told Jennifer I would call her back in a little while after I spoke with my wife.I called back and Jennifer said the June 1 opening was no longer available. I had just learned the buyer of our house had scheduled a property inspection Tuesday morning, June 1. Jennifer said she could get somebody to help us on June 2. I said we really wanted to get the door, and a plumbing slow leak, fixed before the inspection. She told me to hold for a minute. When she came back she said there would be a workman at my house within the hour. I was ecstatic.The workman turned out to be Jack Austin, a very nice guy. He went to work on the double-front door trying to get them to lock and open easily. He finally decided the only way to fix it was to either replace the wood threshold, which matched our wood floor perfectly, or to sand the threshold down.He did not have his sander with him, but said he could return Saturday morning at 8:00 a.m. That sounded too good to be true.Jack showed up on time Saturday morning, worked on the door to make it functionally like brand new! He also worked on our slow plumbing leak from our pressure regulator. He tried to stop the leak without replacing the pressure regulator, but that was not possible. He went to Home Depot, bought a new regulator, and ending up fitting the new part into our plumbing system.Jack continually explained everything to me and even gave me some good advice on a couple of other projects I am working on. Jack built up my confidence in him and I knew he was going to figure out our double-front door issues. Which he did.We are so grateful to Jack and to Jennifer, for getting him out to our house quickly when we really needed the help. On his way out, Jack said if anything else came up, he could come over on Monday, Memorial Day, and help out. It doesn't get much better than that! We need more "Jacks" in the world!

Kevin F

2022-05

The company was easy to setup an appoint with and thorough with their estimate. I am able to drywall and spackle, but I cannot match texture. They came out to do the work, very professional with covering items in the kitchen and did not leave a mess.After the texture dried and I put on a coat of paint, I felt that the texture did not match well enough and I called to inquire what can be done. I was told they would keep working until I was happy, and I really appreciate a company taking that approach. Texture is not easy! It came out great the second time and I would refer this company to others.

Shri Raghavan

2021-05

Awesome Team!!! Jennifer was great to work with over the phone and was very accommodating when I wanted to add additional work to the existing order. I was really happy to see Dennis show up on time wearing a mask. In these times of Covid we are super cautious and he was amazing about keeping it on the whole time he was on our property. Dennis was fantastic to work with. He is very professional, through and has great attention to detail and was meticulous about his work and cleaning up after himself. He also fixed a pocket door which I know isn't something that Response Crew typically deals with but got it working better than it ever has. I highly recommend this team and (Dennis in particular) for any work around your house. I will definitely be using them again!!!Service: General repairs

Nick

2022-05

I had the pleasure of working with Paul Smith of response crew. The job that I needed was to have an interior door installed. The door was a bit problematic and required some modifications. Paul was able to quickly identify the problem, and was able to quickly adjust his method for issues that arised. He had all the tools needed to complete the job, seemed very familiar with the process. He even went the extra mile (no pun intended) to go to home Depot and grab the correct door and install it. The door was a serious pain in my rear and I am grateful that Response Crew and Paul specifically were able to take care of it. Thanks Paul for your diligence and for being and overall solid guy.Service: Installation

Chris Pua'a

2023-05

The Response team is ALWAYS professional and eager to assist with work order requests. Mario (field technician) was onsite repairing a broken lock and did a great job. His level of communication with me was great and as a customer, much appreciated! Highly recommend this org.

Priscilla Frias

2021-05

Gregg was amazing!! He was on time and very professional. He was probably the best handy man I have ever encountered while living in Scottsdale. He was the type of guy who was able to see my vision and offer me a solution. He was really detailed oriented and understood the symmetry I was looking for and how I wanted everything to be installed. He worked really fast and I was impressed how he made sure he cleaned up and I was also impressed how he used painters tape to make sure he was aligning everything correctly. He installed a access door for my Cad 5 lines, shoe rack inside my closet door, heavy curtains, shelves over my toilet, my dyson in my garage and among other items. He added a outlet for my Dyson that was hung inside my garage. I will certainly use them again for mounting my tv and other items. They are worth the money and they guarantee their work. Ask for Gregg!!!Services: General repairs, Furniture assembly, Drywall repair