ServiceMaster Restoration by Advanced

Caitlin Bryan

2024-01

10/10! Anytime an insured of mine has had a claim on their home, Blake always answered his phone immediately and his team was out there within a few short hours working to resolve the issue. They always seem to do great at keeping the customer in the loop as well as making sure to keep the agent updated as well. Love this team!

Matthew Morris

2024-01

Brandon is the best of the best! Anytime I have a customer who needs anything from home restoration to commercial restoration to roofing I call him. He keeps me in the loop every step of the way and makes the process super simple! He is the only person to call!

Ryan Wilder

2024-01

My house was damaged at the end of June. I've been without almost half of my house since then. My insurance company recommended ServiceMaster for services, and I wish they had not. They came out and did water mitigation. They did an estimate for interior work at the beginning of September. In order for them to get started, they need a down payment. I told them they needed to send over documents to me to send to my mortgage company. Or they could just send them directly. They say they did, but my mortgage company hasn't reached out to me like they did when the other contractors sent their information over. I left them a one star review before Thanksgiving, and they left a pretty condescending reply. They did however reach out and said they would try to make things right. A guy came out and said they would try to have my house finished by Christmas. They also wanted me to take my review down. This is the day after Christmas, yet I'm still without almost half of my house. I've given them opportunities to make things right, but they have not.It also doesn't help that most of the people I've spoken to there have been arrogant and condescending. They simply do not care about you, or else I wouldn't still be in this position, six months later. I do not recommend this company

Matthew Townsend

2024-01

Brandon Bassett has been the best service provider for us! He has always been one call away and always available when we need him. I could not speak highly enough about him.

Nick Ginardi

2024-01

Blake is one of a kind! Excellent customer service and very professional! As an insurance agent couldn’t ask for a better representative to work with.

L Rich

2024-01

Always goes above and beyond what is requested. Expedient, courteous, efficient and I think one of their best attributes is follow up which is almost non-existent in this day and age.L RichState Farm Agency team member

Dana Allen

2024-05

Brandon and his team go above and beyond to make sure our customers always get the best restoration services!

Ryan Roberts

2024-01

Brandon was/is incredibly helpful. He is a kind and honest individual that is very knowledgeable and is able to provide fantastic service. Highly recommend Brandon and ServiceMaster.

Zach Alderson

2024-01

Brandon Bassett has been a huge help every time we have needed services! Always answers and handles every issue promptly. 10/10 service!

Charles Trent Townsend

2023-10

Service master FAILED at providing a quality service and FAILED at having a professional staff. I Had a AC leak. drywall damage and ceiling falling. service master showed up and placed some fans, sprayed a little perixide around and left. water still dripping from ac unit pan and from floor into space between floors. water eventually found its way downstairs. My wife and I shop vac the water up and started getting things dried up.3 days later different crew, this crew was belligerent and condescending to me and my family. i finally was tired of his abuse and told them to get the fans and get out, i was finished with this crew and the attitude i was getting from them.keep in mind the total time spent at my house by service master was less than an hour. over 1000 dollars charged. I will keep all my friends informed of the bad service and outrageous prices charged by service master. Please read this review for what it is, bad service and being overcharged is not a good way to do business. Sorry servicemaster you failed again. Use this company with caution. My Insurance company has removed them from its recommendation list because of bad service.Service: Water removal

Brynn Hobbs

2023-05

One of the absolute finest businesses I have ever dealt with. I work in an adjacent industry, and we have customers who rely on the type of work that ServiceMaster provides, and they have taken impeccable care of all of our clients. Brandon takes great care of everything and keeps us informed from start to finish. They really do feel like a partner, not just someone working in a different office. Can’t recommend these guys enough!!

Cyndie Tharp

2020-05

Love these people!!! I don’t know what I would have done without them! Their response in my time of need was superb and I can’t remember when I have had customer service this wonderful! Bethany was always so up beat, positive, and professional. Colby and his crew were very pleasant and professional as well. I was devastated and they helped me feel more calm and less alone at the time. May God bless each of you for going above and beyond to help people!! 5 stars is not enough for you guys have done for me!!

Judy Marendt

2022-05

We could smell mildew after our roof leaked. Very scary. Called ServiceMaster yesterday afternoon. Kara answered the phone and was very courteous and helpful. Within a half hour, she called back to schedule a service representative for between 9:30 and 10 a.m. the next day. Clayton called to ask if he could come a little early and was here by 9:20. He inspected all of the areas we were concerned about; thoroughly sprayed all areas affected in the attic, pulled back the insulation, sprayed & put insulation back in place; sprayed under the roof attic area where water had left its marks. Clayton explained about the formula used and its effectiveness. He came, he worked, he conquered--all within a short period of time. Gosh, are we pleased!Service: Mold inspection

Stacy Shelnutt

2020-05

My daughter and son-in -law has had a not so good experience. They have taken forever to fix their home and now that their house is done, they still have not delivered back their furniture ! UPDATE : I did get a call the next morning from the owner and he wanted to help with any problems. I do appreciate that so much. They got their furniture delivered Friday. :)

Dana Smith

2020-05

I experienced water inside my home from heavy rains in April and called Service Master at 8am and they came to my rescue within 45 minutes. They helped move furniture, vacuum out all the water and pull up carpets. They let me use their heavy duty fans for a few days to help dry out my floors. Super professional and helpful staff who will get my business if ever needed again. I certainly recommend them to anyone needing help with floods or fire damage. They truly are wonderful to work with. Thank you Service Master - you helped me tremendously.

Baylee Kuhn

2022-05

These guys are awesome! So so nice! They have a call time of about three minutes where they resolve any of your problems! Give them a call if you need restoration services! They also offer free loss inspection!10/10 recommend.

Natalie Richard

2019-05

ServiceMaster Restoration by Advanced was a joy to work with during my water claim. They were very professional and walked me through the mitigation process. Everyone was always willing to take time to answer my questions and work around my schedule as needed! I would recommend them to anyone who has had water damage in their home.

Greg Santillan

2023-05

Brandon is very responsive and professional! He cares about his customers and goes above and beyond!

Jennifer Freeman

2021-05

Joel is great! I can always count on him to take care of my customers!Service: Water damage-related cleanup & repair

Andrew Jones

2019-05

Easy to work with. Bethany was very helpful with the billing process. Would recommend

Keshavia Courtney

2021-05

I often recommend this company to my clients. They are always quickly to respond to our customers and very professional!

Matt Snyder

2021-05

Great people that do great work! Call them for any cleanup needs you may have!!Services: Water damage-related cleanup & repair, Sewage cleanup, Water damage-related mold removal

Chris Post

2021-05

Very responsive and honest. The guys running this company are 2nd to none.Service: Flooring

The Dude

2020-05

great work. everyone was very professional.

Voncile Kindrix

2021-05

Looks great a great jobService: Remodeling