Pruden Restoration LLC

Eric Burney

2024-04

We recently had a flooding issue in our house caused by a dishwasher malfunction. The result was extensive damage to the laminate flooring in our living room and hallway. Our insurance company recommended Pruden for damage assessment and mitigation. Jeremy and his crew came out promptly, put us at ease and couldn't have been kinder or more professional. They removed the damaged flooring, set up fans to dry the affected areas and patiently answered all our questions. Jeremy and Amber are excellent communicators and extremely responsive. I hope you never need restoration assistance, but if you do, Pruden will take excellent care of you!

Matthew Gill

2023-12

We discovered a pretty bad water leak and the carpet and some files were sitting in water. I called Pruden Restoration and they showed up in less than an hour and started the cleaning and drying process. It was nice to have such a quick response and their crews were very professional.

Laura Sullivan

2023-10

I HIGHLY HIGHLY recommend Pruden Restoration. JC and his crew were prompt the day of the water heater incident in the attic. In a matter of hours, all damage was cleaned up or cleared away. I was walked through not only their process, but the process of insurance working with them as well. This company definitely put my mind at ease, as well as any needs in the future.

Alex Helin

2024-03

The team communicated well, did 5-star work and really helped us. Can’t thank them enough, would recommend Pruden to anyone

Gordon Pike

2023-08

J. C. and his crew were always communicating with me well as we worked through the process of a water damage restoration. J. C is very personable and good to work with. I definitely recommend Pruden restorations should one find the unfortunate need for their specific talents.Services: Water removal, Water damage-related cleanup & repair

Peg Bossard

2023-12

Very good experience. They answered call promptly, gave us a good estimate. They arrived on time, did good quality work. We would definitely recommend them for any mold remidiation job.Services: Mold inspection, Mold mitigation, Water damage-related cleanup & repair

Parker Matthews

2022-04

I had a fire in my garage, so I filed a claim with my insurance company. They said hire a restoration company to come clean the garage and home for smoke damage. I contacted Pruden for their services, in the beginning everyone was pleasant and eager to help, they sold me on cleaning and their services. After they completed their cleaning I noticed they had damaged the popcorn ceiling, (which I told them was going to be impossible to clean, since it just flakes off when you touch it) in multiple areas of the home. They said don't worry insurance will pay to have the ceilings refinished and paint all of the walls. Insurance said that since the damage was caused by Pruden and not the fire that they would not pay anything for the popcorn ceiling. I contacted Jeremy with Pruden to discuss my invoice to see what we could do. He immediately tells me that if I do not pay every single dime of the invoice he will file a lien on my property. After speaking with other mitigation companies I feel as if I was taken advantage of by Pruden and put in a compromising situation after disputing this with their office, they adjusted $250 off of the invoice for the cleaning of the ceiling, but did nothing for the damages they caused. Now insurance will not cover anything more and said they already paid out over $12,000 to Pruden and that should have been enough to fix and clean everything. Would definitely recommend a company that will clean and do the reconstruction all together.Service: Fire damage cleanup & repair

Rhonda Johnson

2023-04

We had a water heater that quit working and flooded our laundry room, entry way, kitchen and living room. It was a short term rental and we had guests at the time it happened, so we had to relocate them and then Pruden Restoration was at the house within 24 hours and were very professional and responsive. They came highly recommended and we were thrilled with their service.Service: Water damage-related cleanup & repair

Andrew C. Thompson

2023-04

Pruden Restoration is a company I have used for a long time, and they are fantastic. Everything about them is top-notch, and I would highly recommend them to anyone who has roof damage or water damage. I've used them for both and was 100% satisfied with the outcome.

Maria Collins

2022-04

Pruden Restoration is the absolute best restoration company we have ever worked with. As an insurance agent, It is imperative that we have reliable restoration companies we can count on. Pruden is punctual, Knowledgeable, honest , responsive, and are absolutely the most professional company we have ever encountered. I recommend Pruden Restoration to any of our clients, and all of my family members needing any type of remediation or mitigation.Services: Waterproofing, Remodeling

Jen Ryerson

2022-04

Pruden Restoration has done excellent work on both of our church campuses. They are great to work with, very professional and provide high quality service. The passion you have for your work and for taking care of our community is evident. Thank you for your generosity! The Pruden boys and their families are some of my favorite people!Service: Roofing

m dargus

2022-04

Pruden Restoration really came through for me. They showed up less than two hours after my initial phone call with a full crew and equipment. The job went quickly and on the bid amount. Service was understanding and efficient. Can't say enough good about the company.Services: Paint indoors, Repair water fixtures, Waterproofing, Drywall repair

Roxanna Harrell

2022-04

Pruden Restoration provided excellent and thorough service for a mold job. They were prompt in addressing my needs, courteous in all respects, professional throughout the process, and their mold removal process enabled a near flawless mold inspection report. I would use their business again without question.

Jerri Myrtue

2018-04

My house recently flooded in NW Arkansas in April 2017. I called Pruden Restoration and they immediately went to my home and assessed the damage. Their sense of urgency is outstanding! I didn’t have flood insurance, thus I didn’t have the finances at my disposal as others may have had, but they were willing to work with me and help me in every way that they could. Jody was encouraging, compassionate about my losses, and thankful that my family was safe. He thoroughly explained everything…removal, drying and treatment. He always called me back every time he said he would and in a timely manner. They not only came out and set up drying equipment and treated all the contaminated areas he went the extra mile and contacted an electrician to come and see if my central air was completely destroyed from the flood or if it was just a circuit board. I cannot thank them all enough for all that they’ve done for me and for being compassionate about what I was going through. I would recommend Pruden if you have any restoration needs!

S & B Adventures

2022-04

I had a tree fall on my house and damage my roof. So I called Pruden Restoration to come help. They sent one of the guys to my house to assess the situation and temporarily fix the giant hole in my roof until the guys could get out and complete it. The next morning a crew showed up and made it look like there was never a problem!! Will definitely use them again!!!

Aaron Weiss

2022-04

Used the Pruden boys to re-roof my house. They and their crew were professional and prompt. I’ve known them on a personal level for 20+ years and have found time and time again that they and all their staff are stand up people and even better friends. Thanks guys!

John Newman

2022-04

We used Pruden Restoration to repair damage done to our office building after it flooded. The team was responsive, fast, professional and a joy to work with. I highly recommend the team at Pruden Restoration!

Daniel LeSieur

2021-04

A quick note: The service options recommended doesn't say 'Water Mitigation'.In November, our leaking kitchen faucet brought us to Pruden Restoration. It was a recommendation from our AHS policy recommended plumber. JC arrived within a couple of hours of the phone call from the plumber. He knew exactly what was going on, and how to help. While he explained and worked from a position of 'worst case scenario'. We were thrilled to know that it wasn't the worst case. JC went above and beyond to reach out to my insurance company to onboard them with the issue and impact.Within a few days his team was back with blowers, fans, plumbing, etc to mitigate the water and the potential mold. We were extremely pleased with their service and attention.

John Ciaravino

2023-04

Our house flooded out this past storm. JC and Jeremy were able to get to me very quickly and had everything demoed out and fans set up to dry it all and they did this all in a day! You guys are absolutely awesome. This is such a stressful time and you guys were very courteous and understanding. If ever I hear of someone needing a restoration company your name will be the first name out of my lips!! Thank you so much JC and Jeremy!!Service: Mold cleaning

Elliott Bailey

2023-04

They did an amazing job and made it very easy and no hassle getting a new roof replacement. They were very professional and friendly both on site and in office. I would highly recommend!Service: Roofing

Jessica Watkins

2021-04

This company was quick to come out and mitigate after two rooms in our home flooded. However, the ease of working with them stopped there. Lack of communication, miscommunication, and incorrect billing were just a few of the issues we had with them. We also felt they were not ethical in dealing with our insurance company. The work their subcontractors did was excellent, and we were satisfied with each person who came to our home to do the reconstruction. Unfortunately, as for the company themselves, I cannot recommend them in good faith.

Ashley Tuttle

2023-04

JC is the best. He has such attention to detail. Him and his team are awesome to work with. I wish I could put an additional 10 stars just for being responsive!! Thank you Pruden's for all you do!

Bret McCormick

2022-04

Honest...Professional...Integrity...Customer Service...Engaged...Competitive Pricing...Quality Workmanship...Prompt...these are the words I use to describe the Prudens. Their offices are located in Downtown Springdale, Ar. I prefer to deal with the experienced and well recommended local guys, not some inexperienced kid driving a franchise van who has to call New York for approval. But, that's just me.

Larry England

2023-05

Great guys! The water clean up was great after the pipes busted! Fast service and easy to deal with. Give them a call today!Service: Water removal

Phillips Trash

2022-04

After a tree busted our bathroom window the rain destroyed the walls and the flooring. The guys at Prudens came and dried it all up and put it back together better than the original. You absolutely can not tell it was ever damaged.Services: Paint indoors, Repair flooring, Drywall repair

Jeff Ashburn

2023-06

Water damage is never a good thing but we found Pruden Restoration to be extremely responsive and our insurance adjuster was impressed with the detailed service performed.Service: Water damage-related cleanup & repair

Thomas Little

2020-04

Hired this company to do water mitigation on an insurance claim. They determined what would need to be demo'd in the house and started work quickly. Unfortunately during that demo they broke tile in our kitchen. They offered to set a new tile back if we had an extra but we did not and could not source new ones as they have been doscontinued. They have informed us that they are not liable for the damage they did and I am in the process of having both my kitchen and mud room floors replaced because of it at my own expense. Talking to my attorney today to determine what happens next and I really wish that wasn't the case. I personally take standing behind my own work very seriously and am disappointed that they don't feel the same way.

Nick Beyer

2023-06

Jeremy was terrific. Super trustworthy and honest. Great service, would definitely use again!Service: Water damage-related cleanup & repair

Paige Hancock-Parr

2023-04

JC Pruden and team are wonderful to work with- total professionals that are courteous and responsive. Highly recommended!

David McKinney

2022-04

If you don’t know what you need to know, call The Pruden’s. A family you can always trust to be kind, courteous, clean, trustworthy, reliable and fair!Services: Tile work installation, Install flooring, Fan installation, Tile work replacement, Paint indoors, Refurbishment, Repair water fixtures, Remodeling, Drywall installation, Plumbing fixture installation, Repair flooring, Drywall repair, Flooring