MSB Disaster Recovery Services

SgtPepprz

2023-11

MSB has truly become my trusted contractor for my commercial property. After a fire loss to my commercial property in 2018, they came to the rescue and completely restored my building. The thing that sets them apart is their commitment to going the extra mile. They are so much more than just a contractor.They interfaced with my insurance company, were able to get the best building department expediters (that saved my grandfathered building rights!), engineers, architects to get the job done right and on time.Also, throughout the restoration process, MSB not only brought my property back to life but also played a crucial role in resolving tenant issues. Their expertise and dedication in handling these challenges made the entire ordeal much more manageable for me.They handled everything and I was very relieved.Now in 2023, I've asked MSB to return for a commercial property rehab project. Their team is just a phone call away, always ready to help me.I recommend MSB for their exceptional work, dedication, and their support. They are my go-to choice for all my commercial property needs. I won't consider calling anyone else. Why would I? I already have the best!A sincere and heartfelt thank you to everything MSB.

Stephanie M

2024-04

I highly recommend MSB Disaster Recovery Services. We have used them numerous times on varying projects. Their expertise in water mitigation, mold remediation, and fast track repairs are unmatched.Regina Holman is a pleasure to work with and makes the process very simple and stress-free. Her over 20 years of experience is evident from project start to finish.MSB has quickly become our main resource for commercial building services in Los Angeles, Orange County, San Diego, and surrounding areas. We appreciate their ability to be flexible and focused on minimizing operating distractions.They always go above and beyond with fast, reliable service. In several emergency situations we encountered, they were able to respond in less than 2 hours to site.We highly appreciate our partnership with MSB, their customer service, project execution, and transparency.Sincerely,Sustain, LLC

R. R.

2024-04

I had a leak in my condo. MSB came that day and coordinated and repaired all of the necessary work. They were amazing! Everything was done correctly and professionally. No one wants a leak/flood but they were great and I recommend them without any hesitation. Best team ever in the worst situation.

Arthur Verdugo

2024-02

For months my apartment has been neglecting a water leak in my unit. I found MSB Disaster Recovery Services on google and they immediately came through to fix the problem! Huge thanks to the MSB team for being more reliable than my own buildings maintenance!

Twinelle

2024-02

Just moved into a new DTLA loft and the MSB team effectively solved an unexpected water issue! Awesome customer service and swift work. Appreciate all their help! Totally recommend!✨

Dexter Frye

2023-11

MSB remediated damage from a waste leak that affected our garage. Their office staff was extremely responsive, and their workmen were prompt and efficient.I did have one minor problem with a part of the work, and MSB promptly corrected it, though they'd have been justified saying it was not part of their work.I wish more service companies were like MSB!

xmisskrissx

2023-09

As an HOA Community Manager, the MSB Team has been amazing. Steven, Ruben and Larry have been so helpful and the feedback I receive from my homeowners has been incredibly positive and uplifting. Looking forward to a long lasting relationship with their company for my Communities.

Dustin Stevenson

2023-07

The science lab at the school I teach at flooded. Our ops manager brought in MSB to clean up and restore the classroom. I can't say enough good things about their crew's professionalism and quality of work on our campus. Our restored lab was back better than new and every employee I interacted with was awesome. Def recommend talking with MSB if you have water damage.Services: Repair water fixtures, Commercial projects

Kam Walton

2023-07

I used MSB twice for the facility I run. I had two emergencies with flooding and they were responsive and came out the same day both times. The emergency crew team (headed by Mike Rubalcava) was professional, thorough and did an amazing job! Highly recommended!Service: Waterproofing

Lynne

2024-03

MSB was very easy to work with and professional. They did a great job doing the necessary repairs.

Mark White

2019-05

Thank you MSB for helping us after smoke damage from the Woolsey Fire! OUR HOUSE HAS NEVER BEEN THIS CLEAN!! :) Thank you to all the staff I worked with and all of your amazing crew for a kind and professional “family” experience start to finish and for your high quality attention to detail. The smoke smell is completely gone. It was literally scrubbed away in many different and effective ways. Our house feels amazing now and everybody at MSB was a pleasure to work with. I highly recommend MSB!!Mark White

Harrison Knofs

2019-05

I had a flood in my apartment and MSB got hired by the insurance company to clean up and repair damages. It wasn't a fun process at all but I felt like my belongings were in good hands. The process took much less time than I had imagined, and now all baseboards, flooring, and walls look better than before. Thanks MSB for making a difficult process much much easier!

Marsha Zak

2022-05

Having difficulty with my insurance company, MSB did nothing to assist me. In fact they sent an aggressive, rude employee to threaten me with a lien on my home. I had no intent to bilk this company. I was unable to get return phonecards when I attempted to speak to higher level management. I would never use this company for anything. Communication was poor, and they just Don't seem to care.

Afshin Tajian

2019-05

Hired the MSB company for emergency response (drying up the floor) as well as the repair, following a leak on living room of my apartment. During the emergency work, they took the wooden baseboard and cover, so they can get new ones – similar to original ones – when the time comes for repair. The baseboard was unique to the bar area, different from rest of the living room. Enclosed photo shows the two areas from which baseboards were taken.The company decided not to take on the repair work when the home insurance approved a payment less than their estimation, but took them 55 days to notify me of their strange decision.When I asked for sample wooden pieces, so I can purchase similar new baseboards accordingly, it took the company 8 more days to respond with “we have discarded them”! To my disbelief, they had discarded what belonged to the client, without permission, and without taking any form of responsibility or accountability. The foreman, Ruben Rubalcava, dismissed my request with “the insurance carrier should be paying for those pieces”! missing on the whole point that I needed the samples in order to match new baseboards to the original ones.I do NOT recommend working with MSB. As much of the big name they have, they deliver little, and leave you in regret at the end.

peat510

2019-05

Went away on a one week vacation and came home to find a disaster. Water heater had leaked and and unfortunately flooded the entire house. MSP Disaster Services showed up the exact same day that I called and immediately began the assessment. They quickly sent a wonderful crew to do all of the repairs. Crew worked very cleanly and were extremely professional. If you are ever unfortunate enough to have a situation like this happen to you, please don’t hesitate to call MSP Disaster Services for guaranteed amazing results.

Karen X Fritsche

2023-07

I'm stunned by the bad reviews here. I've had nothing but amazing help from MSB. In my experience, they think outside the box and go out of their way to explain and solve difficult issues during difficult times. I highly recommend them.Services: Home repairs, Waterproofing

Megan Nicole

2024-02

Great work, friendly staff, flexible, and timely responses. Would recommend and use this company again!!

Jaime Isunza

2018-05

If you want to have your place with an unfisnished work for over 10 days , this is the company to call. I talked to the field supervisor in Ventura, Virginia, and this person just lacks any kind of basic manners. Trying to yell at me, calling me "dude" and "hey you"on the phone because I reminded her of the time this "fixing" problem is taking and also tried to blame me because one of their crew members left a draining pipe unscrewed and thr place got all wet again. So because they got hired by the HOA, the tenant jas no right to say or question anything eventhoug we are the ones affected by this big mess. Apparently it is my fault (tenant) that they missed some spots where the humidity levels were high and weren't addressed for over a week. To be fair, when I interacted with her crew members, they guys who actually do the job, they were polite and conduct themselves in a professional manner.So here applies the "one bad apple" saying. So if you live in Westlake or TO stayed away from this company or be ready to have the "pleasure" of meeting Virginia.

Alexandria N. Fall

2020-05

Do not trust this company. They damaged and stole things from my apartment as well as irresponsibly risked the lives of my animals. They also asked me questions and did things I explicitly told them not to do. You do not want these people in your home.

deb Defalco

2018-05

if i could give them negative stars i would, they started out great and project turned into a disaster. they never finished the job and sent me a bill for thousands of dollars after they were allready paid. stay away, very far away.

Marvin Lopez

2019-05

Excellent profetional work

Thyra Son

2023-05

A+ company

zhang chi

2023-07

This company has made a success this time. My bathroom suddenly leaked badly, and the whole house was flooded with water. The plumber told me that I needed to call a water damage company. Because when water reaches the wall, there will be a lot of mold on the wood, so a comprehensive inspection is needed. I called several companies to compare services and finally decided on this company. They were very professional and helped me handle all aspects of contacting the insurance company. (Because my English is not good) It helped me get a lot of projects that I might have paid for myself. Helped me renovate almost half of my home. Really highly recommended.Services: Home repairs, Bathroom remodeling, Repair water fixtures, Repair flooring