4 (29)
3017 Fruitvale Ave, Bakersfield, CA 93308
(661) 443-0494
superiorroofingca.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Michael Nolan
2024-03
I recently had the unfortunate experience of hiring Superior Roofing to address a leak around my air conditioning duct penetration. Despite their assurances and hefty $4500 fee, the craftsmanship displayed was shockingly poor, and they utterly failed to stand behind their work.Over the course of two years, Superior Roofing made five attempts to rectify the issue, yet each time, the problem persisted. Instead of properly installing new flashing around the duct penetration as promised, they opted for a quick fix using tar mastic. This irresponsible shortcut not only failed to address the root cause of the leak but also left me with a leaking roof that caused significant water damage to my dining room and kitchen.It's clear that Superior Roofing prioritizes profit over quality and customer satisfaction. They seem to care little about the integrity of their work, as evidenced by their repeated failures to resolve the issue properly. I would strongly advise against using Superior Roofing for any roofing needs, as they are only interested in taking your money and delivering subpar results. Save yourself the headache and avoid this company at all costs.*** In response to David's statement, I want to clarify that my review of Superior Roofing was not born out of a hasty decision but rather from a culmination of experiences over several months. Throughout this period, my interactions with Superior Roofing have consistently been characterized by unprofessionalism, rudeness, and belittlement.Despite reaching out numerous times to address the roofing issue, I encountered difficulties in communication. Your project manager, Tony, and office personal ignored my attempts to contact him. Office personal hung up on me, and talked down to me, like i didn't know what i was talking about. Additionally, despite requesting to speak with the owner on multiple occasions, I never received a callback.Instead of addressing the roofing problem directly, I was directed to consult with an air conditioning contractor, because according to Superior Roofing's PM Tony, my AC leaking and what was causing the leak in my roof. Following their recommendation, I hired a third-party AC contractor to inspect the situation and provide a written report with photographic evidence. Their professional assessment highlighted the need for Superior Roofing to properly replace the flashing around the AC duct penetration. work they had been contracted to do.Upon sharing this report with Superior Roofing for review, I was informed that all work would cease until a solution was provided by the AC contractor, solution was provided —a conclusion which Superior Roofing apparently didn't agreed with. However, it's worth noting that had Superior Roofing addressed the flashing issue as originally specified in the work order, this situation could have been avoided entirely the first go-around.Instead of resolving the problem adequately, Superior Roofing opted for a temporary fix involving the application of tar mastic around the AC flashing. With each subsequent visit, more mastic was applied, leading to a worsening of the leak. The last technician sent to rectify the situation lacked the necessary materials and assistance, ultimately exacerbating the problem further.In conclusion, my negative review of Superior Roofing stems from a series of disappointing experiences and a failure to address the root cause of the issue. It is my hope that this feedback prompts constructive improvements in your company's approach to customer service and problem-solving.
Emy W
2023-07
Initial experience was great, but several years later and now it seems like this company is refusing to honor the terms of our 10 year warranty.The slope on the roof of our commercial property was not installed evenly so the drainage system is not working correctly. It's caused heavy puddles from this year's storms to form in several places. There has been many, many attempts over the last several months to get someone from Superior Roofing to come out and help with this. It is now an urgent matter because the weight of the water is causing the ceiling to sag and it would be extremely dangerous if the ceiling collapsed. We've made sure that the company is aware of the urgency and have even tried to escalate this issue to the boss, but to no avail. Extremely disappointing and frustrating.EDIT 6/5/23: Thanks for the reply, but you didn't give me a contact number.EDIT 6/13/23: Looks like the owner deleted the reply to this review. I'm attaching pictures of the puddles on the roof. Poor service, no professionalism, empty promises.
Chase Mendez
2024-03
I’ve had various roofing jobs done on my rental properties from different companies in Bakersfield and Superior Roofing definitely did a much better job than any company I’ve used in the past. Kept the job site clean and finished my house the fastest.
Bob Burdette
2023-05
A roof can either frame the house, much like a frame does a painting, or it blends into the homes around yours getting lost in its similarity. Our home is framed beautifully.Each crew that has worked on our roof has been very hard working, pleasant, and proud of the work they perform. I don’t see that as much in the trades today. However, it’s clear they enjoy their work despite the elements they work under.The true test of a company occurs when adversity happens. Direct conversation with the owner and the foreman were swift and resolution was quick. The integrity of this company, it’s management, and it’s employees is exemplary. I’m proud to have our home roofed by this company and happy to see a company with a high standard of ethics, morals, and hard work. I highly endorse and recommend Superior Roofing.Services: Skylight installation, Roof installation
TERESA PANDURA
2023-09
Superior roofing has done a five star service again! I love when a company is reliable and also reasonable priced, easy to communicate and fast to respond. Thank you! 🌟🌟🌟🌟🌟Services: Roof inspection, Roof repair, Roof damage repair
Raul Saavedra
2022-05
Our Roof began to leak into our living room ceiling during the recent rainstorm’s and left a huge stain. I contacted Superior Roofing and they came out in a timely manner and provided me with a reasonable quote that same day.On the day of repair, the staff were friendly and professional. They informed us they were going to repair the roof area of the leak before they got on the roof and gave us an estimated time of completion. After the repairs, you couldn’t tell there was any work done to the roof due to how clean the left the area.I strongly recommend Superior Roofing.Service: Roof repair
Cathy Rehbock
2024-02
They came out quickly and did a fantastic job. Couldn't have asked for more
Vicky Crump-Swenson
2022-05
My roofing experience with this company was superb. Very reasonable estimate, work was done as said and completed on time as promised. They cleaned up their trash - you would have never known they had been here. They even worked in VERY high wind conditions. All workers as well as Serigo (the owner) were very professional and polite. This is a great company and I highly recommend them for your roofing jobs.Service: Roof installation
Kristen Gulbranson
2021-05
They put a 50 year roof on our house a couple of years ago and they did a great job. A few weeks ago my husband noticed a problem under one of eaves where it meets the roof and they sent someone out the same day to get it fixed no questions asked. It was nice to see that they stand by their word and honored their workmanship warranty.
Kevin McClanahan
2021-05
Extremely professional and responded promptly. The company repaired my roof after storm damage. The employees were friendly and did quality work. I would recommend them for your roofing needs.Services: Roof repair for storm & wind damage, Roof repair
Jeffery Enslin
2022-05
got a quote Monday called to confirm service and get a date, was told that Saturday would work for them so I didn't have to call off work. Spent 3 hours calling with no answer on Friday to confirm a time frame, One person called me back said he would find out and call me back. He didnt and repeated attempts to call after that also failed. Now its noon on Saturday no call no one has shown up no one is answering phones... thanks for wasting a weekend i could have spent with my child instead of sitting here waiting for a BS companyService: Roof repair
Matthew “Ferret” Thompson
2021-05
I am in North Dakota and they are taking care of my family in Bakersfield CA, awesome receptionist, awesome communication. I am sure that my next review on work done will be 10 stars . And they are looking g at a mobile home which lots of companies do not touch
Jason Wallace
2020-05
Needed fascia board replaced due to wood rot. Job was completed same day quote was approved. Looks great and work is quality. Would highly recommend.
Beatriz Arredondo
2023-05
Exactly what you want, quality workmanship, professional, prompt, reliable, Superior Roofing stands by its name, clean, great pricing for work performed, absolutely recommend.Service: Roof installation
Norman DeLozier
2019-05
So far I am not impressed by this company their estimator came out last Wednesday and gave me a quote of what it would cost to do my roof I agreed to it he told me that he would give me a call on Thursday if they’re going to start the job on Friday and he would give me a call on Friday if he was gonna start a job on Tuesday because Monday was a holiday it is Tuesday I called to find out when they were gonna start a job at 1 o’clock in the afternoon I was told he would give me a call right back he’s on another call it a 6 o’clock now the store is closed and I have not received a call from them yet so I’m not impressed by their promises
Impudent Quips
2023-05
They don't want to do repairs, they want to upsell you as much as they can. This review is not an error. I will not be deleting it.
nelson ramirez
2022-05
Good people very professional explained everything in detail. Great rates no surprises my go to roofing company.Service: Roof repair
Gabrielle Naples Lane
2022-05
Been trying to get them out here to fix leaks for months came twice do not return phone calls don't finish the job
John Franey
2021-05
Great customer service took care of the job that I needed to have done as a Realtor. Would highly recommend
Stephen Denczek
2019-05
Great experience and very professional and clean will always use these guys.
Micah “Allen4520”
2021-05
Great price, was able to come work on the roof early
CW Wirz
2020-05
Quick. Presice and VERY professional
Monday | 8 AM-5 PM |
---|---|
Tuesday | 8 AM-5 PM |
Wednesday | 8 AM-5 PM |
Thursday | 8 AM-5 PM |
Friday | 8 AM-5 PM |
Saturday | Closed |
Sunday | Closed |
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