Solar Maintenance Pros

Bruce Atkinson

2020-05

Today your crew showed up for the first cleaning of our 38 panels. They showed up on time, performed the work quickly, efficiently, and without excess noise or disturbance. Thanks for the great job. See the photos from their work. I included one photo to show what the panels looked like before. They did an excellent job. Enjoy the pictures below.

J R

2024-04

Employees didn’t put away their equipment properly and a bucket full of work tools flew off their truck bed on the 180 and into incoming traffic. Not a good way to represent the company.

Brenda Mendoza

2023-10

From sales to install through financing the whole process was fast and easy. Very professional and friendly people eager to answer any questions you may pose. I am very happy with all aspects of my solar install.

Robert Wright

2023-05

Communication was excellent throughout the entire install process. Enjoy using the Knowtrue up app on my phone to monitor my production AND consumption. Install team was very friendly, replaced any roof tiles they broke, and completed everything in a timely manner. They scheduled my final inspection with PG&E promptly after the install and got my panels turned on in less than a week. Highly recommend this company.

Chris Rose

2023-06

They did an awesome job of coming back and removing panels from porch to roof. Really fast service and George was very helpful of getting deal closed really fast. I recommend Solar maintenance pros

Ron Rogers

2022-05

This was probably the worst service I have received in my life. I had a fault on one of my inverters that I needed a professional to diagnose the problem. First I had to call them back twice just to get the appointment set up. Then they made a point to say their fee was $175. I thought a little high but if they could diagnose and fix the problem great. Well the technician shows up stays for 1 hour said he is out of time and couldn't find the problem. Left with wires dangling and no resolution. They email a bill the next morning but no follow up call. Once again I have to call them. They said the $175 is only for an hour. They would write another quote for the tech to come back and finish. After waiting 3 days I get a quote for over $850 to disconnect wires and pull off panels to troubleshoot the problem. That was the last straw. Called for a 2nd opinion. This company came out and diagnosed a bad inverter in 15 minutes. No lie. Didn't charge and said the inverter is still on warranty so they would start that process. Solar maintenance pros are no pros at all. I am very disappointed that I paid them $175 for nothing. Be careful if you choose them for a maintenance work.Update: After hearing of my unpleasant experience, they contacted me. They sincerely apologized and offered a full refund. This was definitely what I would expect from a good company and it was appreciated. Even though the service didn't work out for me. They did make it right which shows that they do value their customers and will do what is necessary to make things right.

Russell Rummerfield

2021-05

The whole process was very easy. Starting with our zoom meeting with our sales man . He was very clear and informative explains the costs, warranties and care of the system. The financing was easy and done quickly. The crew that came to install our solar system did an excellent job! They were polite and informative letting me know when they arrived and the process of installing along with the time frame. They cleaned up after themselves each day.

Gracie Goodson

2021-05

The guys that came out did a great job! They took lots of care when getting on my roof. The panels look amazing. Thank you to Katherine for everything. She got me scheduled and reassured me that the crew would carefully inspect, clean and I would get a report on their visit.

Kristin Heimerdinger

2019-05

Great company to work with, mostly because they are super responsive. I had a company who used to come every three months but then they just stopped showing up. I called another company, had an appointment for cleaning, and they never showed and never called. When I emailed Solar Maintenance Pros, I got a call five minutes later. We agreed to cleaning and the paperwork was emailed a few hours later. Reminder email that they were coming, invoice emailed after they were done. All very professional and my panels look great. Happy customer!

Rick Quintero

2023-06

I almost gave up hope from Solar Pros, because they could Not find the problem with my missing panels, I had several different techs come out to my home 4 different times and they could NOT find the issue, until Rene came out one time and within minutes he figured out the issue, thanks to Rene I now have everything working the way it should be, Rene should be promoted and paid well because this guys knows his job very well, like a said before it took him several minutes to find the issue that the other techs could not find in 4 times they came out to my house.

Kelly Trevino

2020-05

Great deal. Terrific customer service. Very friendly/knowledgeable sales people and technicians. Highly recommend.

Dianna Driver

2020-05

From my very first phone call the service has been professional and courteous. The day of my service was prompt and professionally completed. The crew was courteous and advised of their arrival and let me know when the job was complete. The price for the service was very competitive. I would recommend Solar Maintainance to anyone with panels.Please note my energy levels increase tremendously after my panels were cleaned.

Coleen Birchall

2019-05

Solar Maintenance Pros was very professional and did a great job cleaning everything up on our roof and applying critter guard around our panels to keep the pigeons out. Chloe was extremely easy to work with and very responsive via email which was perfect for me. Their price was better than 2 other quotes we had received. I am very happy with their work.

Joshua Jaccard

2021-05

I had originally set an appointment for 4/30. The day came and went and when I called them, they said they had 5/14 in their system. But they did show up on 5/14 and everything went without a hitch from there.This was my first professional cleaning by any company and I would have expected some of the panels to clean up a little better, but that is probably my fault for rinsing them down with tap (hard water) and letting it air dry in the past. Probably what I see are some deposits left behind as a result of these old attempts at cleaning them and not because of the technician's work today.All minor though, and not complaints. The phone reps have always been very friendly. The technician who showed up was also friendly and professional.Finished in about an hour (39 panels) and was on his way.

Russell Elms

2021-05

Great company. I would not hesitate to do business with them again if needed. I have had solar installed for about a month and seems to be performing as promised. Install went great and was very clean. I had the pleasure of working with Chris Moran and was a stand up guy.

Karen Emerich

2020-05

Love the whole process that Solar Maintenance Pros uses. Received my scheduled date for cleaning. Received a reminder with confirmation box to let everyone know date still worked. Reminder also provided name of technician. Technician called the morning of service to let me know he was 10 minutes away. Technician was super nice, went right to work, and did a great job. Absolute perfection on all fronts!!! I’m very pleased!!

Janel Martin

2021-05

I have been so impressed by the integrity and professionalism of this company. We went with Solar Maintenance Pros because we had a great experience with them at a previous home. When we moved out here we knew we wanted them to put solar on our barn. We had the roof replaced with a standing seam metal roof so that the panels could be clamped in place. There was a misunderstanding and the installers used a different kind of rail system that required them to drill holes. We were pretty upset about it. But Solar Maintenance Pros went above and beyond to make everything right. They replaced the damaged roof panels and remounted the solar panels with the right kind of clamping rails and made sure that we were satisfied every step of the way. Dawn was always available by email, text or phone and kept me informed of every step of the process. When Ryan came out to do the electrical work he patiently explained everything he was doing and made sure to clean up any mess left behind when going in and out of the attic. Sherene did a great job explaining everything about how to monitor the system. Everyone I interacted with was friendly, honest and knowledgeable. I am so thankful we went with Solar Maintenance Pros for this job, and we would recommend them again and again and again.

Steven Robinson

2020-05

So I was somewhat disappointed with the service I received today. When I decided to use Solar Maintenance Pros for my panel cleaning I was told the service technicians would take before and after photos of the roof and panels (I was concerned about tile breakage during the service) and would check connections, wiring, inverter, etc. The service kinda went like this; two technicians arrived at the house, went on the roof, one sprayed the panels the other used a brush. When they were done one of the technicians knocked on my door and handed me an invoice. As he walked away I asked about my roof tiles , if any were broke during the service. He responded there were several cracked tiles to which I responded was odd because about 40 tiles were changed during the solar installation less than a year ago. I expected for him to offer to show me before and after photos but he never offered. Also, while I did not expect any issues, I was never told the system looked okay which one would expect if an inspection was a part of the service. The bottom line is they came out cleaned the panels and left. If a company claims to do specific things then the client should be advised of the observations, and I would have liked to see the before and after photos of my roof and panels. Now I have to climb on the roof to look myself. On a positive note the technicians did showed up on time and gave me a heads up phone call and from what I can see from the ground the panels look much better than before the service.

Kevin Evangelinos

2022-05

I cancelled after a year contract. No one answers the phone or it is always busy. Their website doesn't work. They promised to come out to look at my panels per our contract but never came. I actually paid another company to fix my panels even though I had a contract with them. Just sad. I do not recommend. Don't believe me, call them yourselves right now.

Amber Hodge

2023-05

Do not recommend especially if you have a tile roof! We had water damage in our home due to 15 broken tiles on the roof. Only company that has been up there is this one.

Richard Lundy

2022-05

Jason was the Solar project manager for my house. He kept me in the loop at all times. I can’t say enough about how pleased we were with everyone who worked on this project. The electrical subcontractor Jim, did an awesome job installing a new master Solar Breaker box. He truly cares about quality! The Job site inspector gave Jim high remarks for his attention to details and quality. The job site Solar installation leader Donovan and his team, (Ryan, Jorge and Jose) were true professional and went over and above to ensure they answer all of our questions and did a thorough clean up after the job was done!

Edward Azul

2021-05

Just had my first cleaning with them and I can literally see the difference on the panels and most importantly on my energy produced.They’re very organized and up on technology. I get calls, text and email reminders prior to appointment. But my favorite is the report they send once cleaning is done with before and after pictures along with a condition report.

R Moore

2019-05

I finally decided to get solar and knew I wanted a local company to do the installation. I spent months researching and finally decided to go with Solar Negotiators (Now Solar Maintenance Pros), as they were local, had great reviews, and the owner was a Veteran, being a Veteran myself this played a big role. I'll leave names out just to keep things as objective as possible.I met with my sales representative and planned out my system. I was paying cash as I didn't want to hassle with yet another loan. As everyone who goes solar knows, it's a big investment and something that isn't taken lightly. From this point, I was thoroughly satisfied with the process.My project got turned over to the service team and I was assigned a service representative to oversee my project and be my point of contact from here on out. This was February 22, 2019. From here I was given the checklist and approximate timelines.The Site Survey went off without any problems. The plans were submitted and I signed off on it. A few days later I was told there were problems with my plans and they sent over a second draft for my approval. I signed the second draft and awaited install day.Install day came and when I got home I noticed the panels were in the wrong area. Long story short, the original plans were given to the installers, not the newest approved plans. After a little back and forth, I think they did a great job on resolving this issue. Instead of moving the rack, they just added a new rack and gave me 2 free panels to offset the shade issue and as a way to make up for the confusion on their end.My system went from 4.7kW to 5.2kW. Therefore it had to go back to the city for approval, which delayed the process. I'm 62 days into my project; I have panels on my roof, an inverter on my wall, a brand new electrical panel and I'm still getting all my electricity from PG&E. I'm just waiting to find out what the next step is, I've reached out and haven't got any communication back.So all this to say the following: I wish Solar Maintenance Pros did a better job with communication. Maybe not everyday, but send an email at least every other day with a status, even if it's just "still waiting on the city to approve your project". I worked in the service industry and I called my customer's everyday to let them know what was going on with their computer, they appreciated the constant communication. It reassured them and let them know that their computer/project was important. People want to know what's going on, especially with a project that costs so much. This is a huge investment, I am by no means wealthy, so this took me a long time to save up for. I don't like being left out in the dark.

Janet Kelly

2021-05

Solar Maintainance Pros did an AWESOME job with the cleaning they did this week. I loved the report they emailed that included before and after photos. The two techs that came to the house texted us to let us know when they would arrive. The communication was excellent on all fronts. We are very pleased.

Robert Barnett

2019-05

Great Service! Awesome work done. The guys came in and did their job, cleaned up everything (we had a real pigeon mess). Pigeons are gone and everything is clean. We couldn’t be happier. Will definitely use this company in the future for cleaning our panels. Very reasonably priced.

Jason Wise

2019-05

They are awesome! Very professional, clean and courteous! We live in the country and it’s extremely dusty due to horses on the ranch, so we just added the monthly service and they do a great job, we have a 12k system with 34 panels!

veronica bettger

2021-05

Solar Maintenance Pros was out this morning to clean my solar panels and install critters guards. They were extremely professional and completed the job throughly. From the moment I reached out to them, to the time the job was completed , they have answered all my questions and provided competitive pricing that was fair to do the job. I would highly recommend them to family and friends.

Aaron Klein

2021-05

It was easy to call and schedule the appointment. They called to confirm the day before and also called when they were on their way the day of. After they were done, I they emailed me a report with pictures of my panels before and after they cleaned them. Great job!

Fred Capshew

2019-05

Called them today and within 30 minutes , they were here. Angel did a quick and efficient job of cleaning my 17 solar panels.They look nice and clean.I liked them so well, I signed up for 4 extra wash downs.Nice work!

Larry J Underhill

2023-05

Service was good, Brandon switched out the 3G card and everything appears to be functioning as intended. Some confusion about when he was supposed to show up was a slight annoyance. However, Brandon waited for me to drive back home (maybe 5-10 mins) and got everything squared away.Personable and helpful.