Air-Tro Inc

LY N/A

2024-05

AirTro Monrovia locationreviewI would highly recommend you look no further for your heating and air conditioning needs.This is a well-established company located in Monrovia, California, that will provide you with exceptional service. The staff is knowledgeable and went above and beyond my expectations. Both the scheduling department and the on-site technicians are easy to work with and explain the process in layman's terms.All your needs will be met with confidence.

Chris

2024-04

Air Tro was highly recommended to me by a friend, so I called them when my heater stopped working. They came out asap & diagnosed the problem…and then solved the problem! And thank goodness they did! They found cracked pipes in my old furnace, which could have allowed carbon monoxide to come into my house! I’m so very grateful for them! And, not only were they very skilled at their jobs, but also very helpful & kind, in answering all my questions. In my opinion, Air Tro is the best!

Espi Bagwell

2024-05

Kevin and his crew were wonderful - they provided a competitive bid, the installation was carried out efficiently and seamlessly. My calls were always answered timely. Great job!!

Paul Clauson

2024-01

I was referred to Jose Hernandez at Air-Tro Heating and Air Conditioning by my brother who had used Jose and his team on 3 of his projects. After vetting several companies including Air-Tro Inc. I selected Jose and his team to replace my heating and air conditioning system here in Chino Hills. In my first meeting with Jose he presented himself in a professional manner and very knowledgeable of his craft and product. His team, lead by Chris were here on time each morning, were respectful, clean, and the 3 of them worked very well together. The project was finished in two days, at the completion of the install, Chris and his guys did a final thorough clean up, leaving the house very clean. After a couple weeks I requested to have a couple adjustments made to the air flow in the duct work. Jose arranged to have Chris come and make those adjustments, no problem. I'm very pleased with the system and the effort it took to install the system. I'm very reassured that if I have any issue they promptly come out and take care of it. Thank you Air Pro Inc.

Scott Lamensdorf

2024-01

Had a great experience with Air-Tro. Our 17 year old combined furnace/AC unit needed a significant repair and so we decided to replace it. Got two quotes, including one from Air-Tro who we use for our annual maintenance and was very impressed and pleased with their knowledge, professionalism and work. The removal and installation was performed without a hitch. Kevin, the salesperson we worked with had a lot of experience and he actually recommended a smaller unit than the one I had because it would work better than a larger unit. I had a very good experience with Air-Tro and would not hesitate to use them the next time the furnace dies.....hopefully in another 15-20 years!

Alan Lambert

2024-02

Chris from Air-Tro delivered exceptional service! His knowledge and diligence stood out, making the entire experience smooth and stress-free. His excellent customer service skills were truly commendable. I highly recommend Chris for his expertise and professionalism. A five-star service all the way!

Brett Kiesel

2024-04

Air Tro is EXCELLENT!Our service technician Tristan was thoughtful, helpful, explained everything, worked with me on adjusting my account, did the work prescribed in an efficient amount of time, and was courteous.

Eva Ramirez

2024-01

We are very pleased with the quality of service that we have recieved from Air Tro from beginning to end. The coordinator for appointments called and confirmed availability for our annual review and inspection and the technicians were timely and called before coming on to the premises. They were very thorough and informative about what they would be doing as they were completing each unit and were efficient with their time. They also let us know that they would be sending us an estimate on what work needed to be done. We recieved the estimate in a timely manner. I would defintely continue services and am thankful for all the staff including the appointment scheduler, the technicians and parts department manager.

Charles Marks

2024-05

The annual evaluation was done by Edgar.He explained what he was doing and why as he worked while offering helpful suggestions. I appreciated his profession-alism and thoroughness.

Gregory Karp

2023-12

I recommend Air-Tro. I called for service on my furnace after another local company could not figure the problem out, after several trips. The service tech Taylor was very professional, courteous, and was able to successfully diagnose the problem and replace a part. I was also very happy with the appointment process, and the office staff.

Jim Gokey

2024-01

I wanted to extend my gratitude to Kevin Berry at Air-Tro for helping and guiding the installation of our new furnace today. The technicians were prompt and respectful (John? and Matt). Our 26 year old furnace died last week and had to make an informed decision on replace inducer motor or go with a new furnace. Kevin is my go to guy for all hvac questions and he did not disappoint. He is a one of a kind gentleman and a man of his word. Air-Tro is one of the last real quality companies.Jim G

Bradley Chapman

2024-01

Every technician that has come to our house is courteous and professional and explains everything required. We have the routine seasonal inspections every 6 months for heating and cooling and they've caught small problems before they became expensive ones.

Johnny Vega

2022-05

A+ for Air-Tro. Professional. Knowledgeable. Responsible. Courteous. Clean. I completely trust and appreciate Air-Tro. I highly recommend this quality company and its quality people. - John Vega - San Dimas, CAServices: HVAC duct & vent installation, Install AC

evan corday

2023-12

I like dealing with the gang at AirTro because I never feel like I'm being ripped off or talked down to. Everyone is polite and available and they usually get to me within a couple of days after I call.

J Holland

2024-02

Friendly, knowledgeable employees. Explained what we needed, didn’t feel pressured to add unnecessary work. Work was done on time, cleaned up any mess that was made. Very satisfied with TroAir.

Debra Ferullo

2023-11

I scheduled an appointment and confirmed it; cut to the day of appt they called my phone once but because I didn’t see the call and it took me 14 mins to call back they cancelled my appointment. I did however call back, clearly annoyed, and they said they’d send someone in a couple of hours. I had already been waiting a couple of hours because that’s the window they give you. Finally the guy shows up and looks at the vent pipe, which had been knocked off by a tree, and says he can go no further and to wait to hear from the office to let me know the next step. Crickets. That was last week. Never to be heard from again. By the way they were my second opinion. The first company that checked it out actually got it there, ran some tests and actually did their job and diagnosis it. I guess my question is, why waste my time and theirs?I want to respond to your response…..you did not call me back the next day you called me after you saw my review and apologized and told me your technician left the paper work in his car and forgot to turn it in. You said once you saw the review you typed up a report immediately and had texted it over to me(which you did) and if I hadn’t already found someone you’d be happy to do the work. Of course I found someone else, it was four days later!! Your tech came on a Friday and I wrote the review and you responded on the same day which was Tuesday. Your tech was out Friday morning. You should have responded by end of day Friday, latest Monday. You didn’t. The ball was dropped and instead of being honest about it you’re concocting some story that fits your narrative, which isn’t true. It’s a terrible way to conduct a business. Take ownership of your mistake and move on. Don’t lie about it.

Eric Baumgardner

2023-05

Air-Tro installed a complete HVAC system replacement. All work was professional done in a timer order and at a competitive price. Very satisfied customer that recommends Air-Tro for your HVAC needs!Service: HVAC duct & vent installation

Michael Mucciolo

2023-11

Air Tro people are professional and always check all the systems to assure we don’t have issues. They catch parts that are wearing out and replace them before we end up with no heat in winter or no a/c in summer. We’re always happy with their quality and service.Service: HVAC system maintenance

X Durham

2023-11

I've had an HVAC and a Mini Split installed. Both good quality, good price. The people are easy to talk to.I had a problem with the HVAC, and they jumped quickly to fix it for me (wish the same were true about the parts provider) They even saw a problem that I didn't notice, and fixed it on the spot.I highly recommend this company for their people and their service.Services: Installation, Repair HVAC, Ductless heating & A/C services, Thermostat installation

Doug Abajian

2020-05

I'll start with all the good. Called for a service call and got one the same day. Tech was efficient and fixed the issue within an hour. Issue is that when it came to the invoice; they charged close to $300 for a $20 part (I totally expect to pay double or triple a real price; just not 15 times). I had the tech call the supervisor and he was unapologetic and not only just said that is the price if it came from 'the book' but also tried to sell me a maintenance plan. He did discount it down to the total bill of $381.23 (of which some portion, it wasn't broken out but I believe around $100 was the service call fee) from around $450. The pictures attached are the part in question. I will not use this company again and suggest that if you do; you are very careful if you need parts.

Deborah Redmond

2023-08

The man who serviced my Air Conditioner was punctual, personable, professional and took the time to explain what he was going to do and the results of his work. I recommended Air-Tro to all of my friends and neighbors who were very happy with the Air-Tro's work.

Taylor Adray

2023-09

I had another HVAC company check my A/C and recommended an entire new unit and they had to come out multiple days to make that determination. I got a second opinion from Air-Tro and they were able to fix the problem the same day they came out at a fraction of the price I was quoted from the other company.Service: HVAC system maintenance

Alan Strauss

2023-08

From beginning to end we had total support from Air Tro. They lent us a portable air conditioner during the peak heat of the past few weeks. Always professional and helpful. Installer’s outstanding!Service: Installation

Michelle Zabukovec

2024-04

Prompt service and willing to come evaluate and do a diagnostic assessment of an HVAC. THANKS SO MUCH!

Judith S. Klump

2023-10

NOT pleased. First, was told the crane would be on the street, NOT the driveway; thus I sent out notice to condo homeowners with that information. Then I was told crane would be on the driveway, so I had to send a second notice to the homeowners. Also, was told the HVAC installers would be here at 9 am, but they arrived at 8 am while I was in the shower. Then, I was presented with a bill where I was charged an extra $400.48 for permit and duct testing -- over and above the $10,500 price!Services: Installation, HVAC duct & vent installation

Rachel Goodrich

2023-05

Adrian came to our house to repair our heater. We spoke on the phone & within 15 minutes he was there. He was so professional & thorough. It seemed like he really cared about his job, which is rare these days. My husband said when he left: "That was a quality dude." lol. It's just refreshing to get the help you need from someone who cares!Service: Heating system maintenance

Curtine Olsen

2023-05

The installers arrived on time each day and quietly did their job. But they did Not take sufficient amount of time to make sure we knew how to operate the computer/digital thermostat. Heater stopped working and we had to call next day for a trouble shooter to come out. It was discovered that there had been a mistake in too much gas being entered causing the system to shut off also the thermostat was set up to do a lot of complicated things but we were told just hit off or on button. Also installers did not point out a large gap in stucco when cutting for vent. We had to call and ask for that to be repaired. Which was, and was done promptly. The company was always polite and promptly addressed our issues, but they could have been avoided.Service: Heating system installation

Monica Briseno

2023-05

Honesty is everything when using a service company. They were very responsive when I initially called and they came out. However, the tech that they sent was sitting in his vehicle for 1 hour before making his way into our office (he arrived at 8) he came into our office at 9 and left by 11. When I received the work order, the tech stated he was here for 3 hours (obviously not true) when I called the office to advise them no one ever reached out to me to discuss. When I finally received the invoice, they billed us for 2.5 hours plus labor.I could never use this company again and I honestly cant recommend someone I feel is dishonest.Service: Heating system repair

Tim S

2023-07

I was introduced to Air-Tro when I was hired as the Facilities Manager at a local school. They were the clients vendor and maintained the schools many A/C systems. They were vere very professional. I used them professionally after that in my Consulting business as they were a high quality HVAC service company.I highly recommend them.Services: HVAC system maintenance, A/C system maintenance, Heating system repair, A/C system repair, Installation, HVAC duct & vent repair

Charlotte Vijil

2023-05

The technician Donny Class was extraordinary, having a high level of expertise and dedication. He kept me informed every step of the way as he installed my new air conditioning and heating system. He also was concerned of the final touches, so it would maintain the decor of the room.I highly recommend Air Tro.Service: Heating system installation