Ascent Roofing

Trishia C

2024-05

Proceed with caution when working with Ascent Roofing. I had multiple issues with the company, (formerly known as Alpha Roofing).1) When my roof was redone in 2019 to prepare for a solar installation, the contract workers hired left clear water bottles filled with urine around the roof and publicly visible areas of my driveway. The issue was resolved when I talked to Carlos about it.2) There is a lack of follow through with communication for repairs. Around December 2023 I noticed a leak in my roof, I tried contacting Carlos via email and found out that the email address changed. When I contacted via phone, Carlos texted me that he would check out the issue on a Tuesday. Without a visit, Carlos gave me a quote via text of about $600 to possibly get the roof fixed and to have me verify if there truly is a leak. Carlos never came to visit as initially agreed upon, and I waited until January 2024 to reconnect with Carlos when I saw that there truly was a leak. I contacted Carlos on a Monday and was informed that I would be contacted few days to schedule a repair. I had no contact for a week. When I reached out the following Monday, I still hadn't receive any contact from Ascent Roofing until I posted a 2-star Google review. Within 15 minutes of posting a review, I received a call from Carlos and a planned visit for that afternoon.3) Repairs were done but not to satisfactory. Although there was a 3rd party project on my roof that possibly contributed to the leak, Carlos's father, Jose, proceeded to repair the area of the leak. However, weeks after the repairs were done, my husband checked the roof and noticed shingles were not fixed in place appropriately.4) Before repairs were done to my roof, Carlos asked me to change my Google review on the company. When I made changes to my review (from 2 stars to 4), Carlos was not satisfied and requested I takey review down if I had an ounce of a negative experience in the review. Being incentived to remove my review and thinking there was nothing for me to gain by leaving the review up, I deleted my Google review on the company.5) In March 2024, I reported to Carlos about another leak in the roof and scheduled an appointment to have it assessed. When I requested for a time after 4 p.m., Carlos texted me that he could not accommodate because of a commitment to take his kids to practice at 5:15. On the agreed upon date and time of the assessment appointment, Carlos informed me that he was running behind. Carlos didn't arrive at my home until around 6:45 p.m. Not only was he over two hours late from the scheduled appointment, he quoted my husband $450 for the repair for work that could have been prevented had rotten wood been replaced in 2019.The unprofessional communication practice and desire to be perceived as a competent and consumer oriented company is amazing. Be wary when working with Ascent Roofing. I'm glad many people have had positive experiences. I, unfortunately, have had multiple misses with them.

Agnes Pelham

2024-05

We hired Ascent Roofing to replace the underlayment on our roof, based on the recommendation of a friend who had used them previously. We mostly just interacted with Carlos and his father Jose, they were both very knowledgeable and easy to work with. Their team got the roof done in less time than originally planned. Also, we have solar panels on our roof, and our solar company has become unreachable/out of business in the years since the install, so we didn't have anyone to handle the panel removal/reinstall. Jose was able to remove our panels and then put them back up after the re-roof, and the system is back to working just as well as it did before. We are very happy with the job Ascent Roofing did, and would recommend them to anyone needing work done on their roof.

Joseph Nolan

2023-06

Sorry for posting this late. I highly recommend ascent roofing. Carlos was very professional and informative through the whole process. Our roof was original with the home and after the heavy rain this winter we had several leaks which indicated we needed new underlayment and likely had bad/corroded plywood. Their price was very reasonable and competitive compared to the numerous companies that I had come to quote for the roof. His team is very hard working and cleaned up each day that they worked. I’m glad I went with this company and will recommend them to my friends and neighbors in the future. Thank you!Services: Roof repair, Roof installation, Roof damage repair

Anil Patel

2023-05

Ascent Roofing was highly recommended to us by a Solar System company. Our roof has metal tiles and the Solar Panels needed to be installed on a stronger roof surface. Ascent roofing was hired to replace the metal roof panels with composite tiles in the areas where the Solar Panels were going to be installed and once the on a Solar Panels were installed then Ascent would picture frame the roof with the original metal tiles. Not too many roofing companies provide these services. Ascent has professional employees with more than 30 years of direct roofing experience. The total process needed to be completed in a tight timeline with working around the recent rains in S. California. Ascent completed the project professionally prior to the deadlines with paying utmost attention to all the details. Any issues were promptly dealt with full satisfaction. We highly recommend the company for roofing work.We are appreciative of Carlos managing all the contract details plus coordination and of Jose & his team members performing the work with due diligence.Thank you, Ascent for helping us achieve our objectives!Service: Roof installation

Grwth Squad 🚀

2024-05

We love working with Ascent Roofing San Diego. Nothing but good things to say from multiple interactions and years of doing business with them. They deliver the highest quality roof replacement and roof repair services for residential and commercial properties. Make sure to check them out and let them show you how well they deliver!

Jennifer Broderick

2023-11

Ascent Roofing is AMAZING! We had over eight companies come and give us bids…Ascent was the most professional and was the best value. They gave us a projected start date and they actually started on that date! Their crew was so professional and I have never seen a more efficient process! Our roofis massive and they had it done in TWO days. They also fixed our facia etc. We have dealt with a lot of contractors over the decades and Ascent Roofing was one of the best experiences! Five stars all the way!Service: Roof installation

Maureen Norris

2023-08

Carlos and his team prepared my roof for a solar install, they had to remove the tiles, put on shingles and then after the solar panels were installed replace the tiles.They showed up on time, worked hard, and we're a pleasure to have around. They listened to what I wanted, and the work they did looks great and passed the city's inspection I would thoroughly recommend Ascent Roofing

Steve Klein

2024-04

Excellent job. Owners and workers all very professional. Job was started and completed as scheduled and promised. Pricing was very competitive. The workers left the work site clean every day and upon completion. No surprise roofing nails in any of our car tires! No damage to our landscaping. Highly recommend.

Albert E

2023-05

We installed solar panels but our roof was over 25 yrs old so we had to replace it. Ascent Roofing came in and gave us a reasonable estimate. The work that Mr. Carlos Alfaro, proprietor, and his crew performed was flawless and on time. They tore down the double layer shingles, replaced the dated and unsightly whirly bird vents and replaced them with the Ohagin-type flushed vents, and installed Corning's 50-yr warranty roofing materials. They were very professional, polite, and made sure that everything was according to code and to our satisfaction.I strongly recommend Ascent Roofing for any of your roofing needs. You won't be disappointed.

Oscar Rrrr

2024-04

Carlos and his team are amazing. Nothing but good things to say. You can tell they really love what they do, and that’s delivering quality roofing services. Have worked with them for years. Highly recommend!

Susan Bell

2023-10

Ascent roofing finished our roof replacement this week. They were awesome. The job was finished a day early, and the company was very professional and responsive. From the very first phone call, Carlos provided wonderful customer service. I chose this company from 3 bids because of the great customer service and price. I would highly recommend this company!

Amanda Shelley

2023-10

Got a brand new roof installed on a 1920s home in City Heights. Great communication, fair and transparent pricing, and very efficient project management! They had a big team working together to get our job done in 2 days. All the workers I interacted with were very friendly and professional. Ascent Roofing was referred to us by friends and the experience was wonderful. I would absolutely use them again.Services: Roof installation, Roof damage repair

Al Rubottom

2023-09

We just got an extensive re-roofing job done by Ascent Roofing: every aspect of the work, and most importantly, our new roof!, are of the highest quality and thus add great value to our home. I cannot praise the Alfaro family and their crew highly enough.I got to meet Jose, his sons Luis & Carlos, and all their crew during the several days it took to complete our job. They are all committed to doing the best possible work, as is shown in their attention to detail, their expertise and care in repairing or replacing anything that needed fixing (fascia, damaged plywood, underlayment board, skylights), and ultimately, of course, in the impressive end result--a beautiful new roof!Over the past 46+ years here, we've had our fair share of experiences with roofers and repairs or replacements to our roof; our experience with Ascent Roofing is BY FAR the best we've ever had, and therefore we can sincerely recommend them for your consideration for ANY kind of roofing work.Services: Skylight repair, Skylight installation, Roof installation, Attic venting installation, Roof damage repair

Richard Williams

2023-05

The Ascent Roofing team was professional throughout the whole process. Received an honest quote for a full roof replacement and had quality discourse and transparency through contract/estimate negotiations. Roof installation team was efficient and communicative. Upon completion, roof looks great and I trust the Ascent team to be responsive if any future issues arise. I have already recommended Ascent Roofing to many friends and family members and will continue to do so in the future!Services: Roof inspection, Roof installation

Carl Deertz

2023-10

Ascent Roofing did a wonderful job on re-roofing our home. It is a family run business and they have a passion for doing high quality work. They were professional and we highly recommend them.Services: Roof inspection, Roof repair, Roof installation, Attic venting installation, Roof damage repair

Lisa

2023-05

When I needed roof work done my good friend gave me number for Alfaro who has Ascent roofing. She used him twice. I was very impressed with his quick response time to all my questions. He had someone come out timely to inspect my roof and give me a quote. The workers came on time and were friendly. They did a great job and back their work with a warranty. It's also a family run business. I definitely recommend Ascent Roofing!Services: Roof inspection, Roof installation

marco gemini

2023-05

Their professionalism was impressive: the re roofing was done quickly, cleanly, and efficiently. Jose' and his crew were courteous and always ready to answer any questions I came up with during the construction. Moreover, coordinating the preparation of the job with Carlos, the Company's owner, and with Saira, from the Company's administrative office, was an easy and smooth process. Therefore, I can confidently highly recommend this Company.Service: Roof installation

JD Dee

2024-02

Excellent service and great work. Extremely happy with them. We had a new roof put on, and I give them 5 stars.

Susan Bobadilla

2023-06

Amazing customer service. Before and even months after the install!Most recently, I requested if they could come out to inspect the roof after I had solar installed, and to my surprise they came out the next morning.The whole roofing process was stressful enough, but they were extremely patient with us, from choosing the color and type of tile up to the installation.Highly recommend them!Services: Roof inspection, Roof installation

couturechiquita

2023-05

Carlos & Jose are awesome! With all the heavy rain in San Diego, a leak was discovered in my roof. I called 3 different roofing companies, Ascent Roofing was the only company to call me back and come out to do an emergency inspection on my roof. Jose sealed all the vents on the roof & provided recommendations on what I need to do to maintain a good roof moving forward, a very thorough explanation. I highly recommend Ascent Roofing for any of your roofing projects, inspections or emergency repairs.Services: Roof inspection, Roof damage repair

Jennifer Rogers

2022-05

Carlos’ bid was right in the middle of the six different quotes I received to replace the roof on our new home. He was persistent without being pushy, and ultimately what he offered was in line with our needs; he even included two new vents in our garage roof when I mentioned that we would be converting it into a bedroom a few years down the road. His team was efficient and worked quickly but carefully; they cleaned up thoroughly after the job was completed. Carlos even sent one of his workmen back to install a screen over an open eave to ensure pests didn’t get into our roof. His communication throughout the job was consistent and pleasant. I can’t recommend this company enough. We were more than pleased with the entire process and the roof itself looks great.Services: Roof inspection, Roof installation

Mary F

2020-05

Alpha Roofing is an excellent company. Carlos himself came out to do the estimate. He was very professional and explained everything to us. After going over everything, he gave us an estimate of what the total cost would be. Carlos, his father Jose, and the crew did an outstanding job of removing the old roof on our house and back patio. Then they replaced any damaged wood and did roof replacement for both as well. Carlos, Jose and the workers were on time every day and kept our property clean of nails and debris. They are very knowledgeable, courteous and explained everything when we asked questions. The crew cleaned up daily and were very friendly. Everything that we wanted was done. We are very satisfied with the work, workmanship and are very pleased with the results as promised. They did an outstanding job and we would recommend Alpha Roofing to anyone for roofing work. Great Job guys!

Karla Garcia

2023-05

Ascent Roofing recently completed my office building’s new roof installation and every step along the process was incredibly smooth and professional. From my initial consultation appointment with Jose, whom is very knowledgeable and reliable, to the final walk thru with Carlos/team, Ascent Roofing kept me well informed throughout the project and brought all details to my attention without me needing to be asking (a detail I very much appreciated) and was Always responsive and easy to get in touch with.I can’t recommend Ascent Roofing enough for any and all roofing needs.Services: Roof repair, Roof installation

Marcos Marquez

2021-05

The Alpha Roofing company is amazing. The company is a locally owned gem. I can’t believe they were able to complete the job in a short amount of time. Carlos was very response to all my messages and phone calls. I had many questions being a new home owner and they were able to explain everything to me at to my level of knowledge. Carlos’ father was an awesome person to meet. He is a Subject Matter Expert in regards to roofing. My overall experience was OUTSTANDING and would HIGHLY recommend this company to anybody who needs roofing repairs/installation.Service: Roof installation

John Turskey

2023-05

Ascent roofing was recommended to me buy a large solar power installation company. Carlos contacted me and set up an appointment time and showed up on time. He was sincere, honest, and answered my questions completely. He warned me of pitfalls that might happen based on the age of my house. After selecting this company - a family company - his Dad, Jose, showed up to my house two days before the job was to start. I know where Carlos gets his demeanor ; Jose was equally sincere. I have never doubted my decision to use this company. They told me what they would do and did it! IN ONE DAY! I cannot fully express how happy I am with their professionalism, workmanship, and responsiveness. My only regret is that I will not be able to use them again. 50 year guarantee! Thank you Carlos and Jose. I will sing your praises to everyone who will need a new roof.Service: Roof installation

Maria Christina Solano

2021-05

We received several quotes from various companies for our Roof installation and Alpha Roofing was by far the most professional and responsive company. The crew they had was very professional and they were on time everyday. They made sure to pick up after themselves each day and got the work done in a timely manner. I would definitely recommend and Carlos and manager was very responsive to all emails and questions I had.Services: Roof inspection, Roof installation

Matt Boyer

2022-05

My wife and I are very pleased with our new roof. Ascent Roofing met with me for overall inspection process, plan and schedule to completion. I felt confident after asking many questions and hearing all the answers as required for our solar project. The team was very punctual, honest and they proved integrity and hard work still exist! Thanks again for providing a great looking roof and gutter system to our home. I have no issues recommending them to family and friends.Best regards,Matt BoyerServices: Gutter installation, Roof inspection, Roof installation

First Class

2023-05

We had a leak in our roof. I gave Ascent Roofing a call and spoke to Carlos. He came out within hours to inspect and REPAIR the leak. Carlos was friendly, knowledgeable and honest. Highly recommend this company for roof repair and installation. Big thank you to Ascent and especially Carlos.Services: Roof repair, Roof damage repair

Kathy Nguyen

2023-05

Carlos and Saira were extremely responsive, communicative, fair, and easy to work with. They showed up on time and completed the work on time. When one item (vent) was omitted in the contract and slipped our minds, Carlos ensured that it would be taken care of in short order. They worked well with our solar company and we are very happy choosing them to redo our roof.Services: Skylight installation, Roof installation

REY Alegre

2023-05

For the quality of work done I would rate all 5 stars, great company, the entire crew was extremely polite, hardworking, and they cleaned up each day. Carlos the son and Jose the father owner their great take care my roof. I would definitely recommend them.Service: Roof installation