911 Restoration of NorCal

Tina Nelson

2024-04

Most important Isaac was honest with us. He was thorough. He was totally responsive to our calls always he was extremely knowledgeable and had a very personable way about him. We were very lucky to have him on our project.

Allison Waggener

2024-02

This company was very good to work with. We wanted to work with a local company, not a franchise. While they are very busy juggling several projects at the same time, both 911 Restoration's CEO and our project manager were always readily accessible via phone, text, or email. Their response was always timely. Crews who came to the house were personable, efficient, and cleaned up every day.Our project took a long time. We had significant water damage to our bathroom and hallway. The mitigation part of the project went so well we hired 911 Restoration to put things back together. This company has good communicators. They listened to our concerns, gave us good suggestions, allowed us to use different subcontractors if we so chose to, and produced a good outcome that was an improvement over what existed before. We appreciated 911's expertise working with our insurance company. Their quotes for work to be done resulted in a fair insurance settlement. As long as you stay in communication and pay attention to details things will turn out fine.

Tristan Vicuna

2024-02

Could leave 0 stars if possible. Originally came out for water damage, during this visit we asked about a moisture barrier. We were quoted for a moisture barrier for almost double the square footage we needed. When we brought this up, we were told it would be adjusted. When we spoke about scheduling the issue was brought up again. They mentioned they would talk to the manager about correcting the square footage on the quote. They came out with a handwritten service contract of $500 more than the original quote. When we called Isaac to discuss this (before the work was started) we were told that that we were “nickel and diming” him and that we were taking advantage of his free estimates that were $250. This company came out initially with no tools/ work van. The second time they came out to quote a whole different issue. There was a lot of miscommunication within the whole process and when we tried to address our issues we were told we could go with a different company.

Chelsea Funtanilla

2024-04

I’m pleased with how well Isaac records every detail of the repairs on our invoices so it is easy for the insurance to know all the itemized details. They did an excellent job resolving our mold and water damage problem due to weight of snow/water damage.BUTUpdate as of less than a year later: time has proven that some repairs were not done in a way for their quality to be long-lasting. The patches in our ceiling have cracked along all the edges of the drywall that was replaced. I was told I could find a subcontractor and then bill 911 for part of the costs for repairing the cracks. The tile in our shower was scratched when we moved back in. 911 said it would resolve on its own as we cleaned it. It didn’t. I found a subcontractor who said he was willing to work with him, but then he was booked by 911 for another job before mine could be done.

Sean Sullivan

2023-05

Isaac and his crew came thru for us big time.From my first call, which Isaac picked up the phone right away (can't tell you what a plus that is) to our last contact, Isaac and his crews were incredibly respectful, professional and got our job done.This was an awful scenario for us, and this company made it survivable. Isaac was clear and communicative, and we got exactly what we had discussed. He and his crew also seem like good guys and it was a pleasure dealing with them. I can't tell you how flood/water damage situations can get a lot more stressful if you're dealing with some of these other companies.Isaac and his crews made it so much better. The fact we felt we could trust them, we had confidence in them made such a huge difference and elevated some of our worries.If you're looking for help with a water damage or have other similar crisis scenarios... STOP RIGHT HERE.. hire Isaac and his crews. They did an excellent job for us and Isaac even went to bat for us with our insurance company. You can't get a better company than these guys.Thank you Isaac and crew.. we sincerely hope to never have this kind of problem again, but if we do we will call you!Services: Flood restoration, Mold inspection, Water damage-related cleanup & repair, Sewage cleanup, Water damage-related mold removal

Bryanna Sabourin

2023-05

I had the misfortune of having a mold issue in my crawlspace. I called 911 restoration and Isaac came out the next day for a free inspection. From start to finish the entire team was professional, efficient and kind. Isaac got me an estimate later that day and took the time to explain the details to me. Soon after, his crew which included Michael, Jalen and Jordan, came by to begin work. They were amazing. My crawlspace is very narrow and I know it was uncomfortable to be down there all day in the heat. However, they all had a great attitude and amazing customer service. They were thorough and did an amazing job, taking careful measures to ensure the problem doesn't happen again. If you're ever in need of restoration services, give these guys a call. I'm very happy with the level of service they provided.Services: Mold inspection, Mold remediation, Mold cleaning, Water damage-related mold removal

Advisor Services

2023-05

911 restoration was so great to work with. They were able to give me a proper estimate quickly as well as get the work taken care of in a quick and efficient manner. They showed up when they said they would and did all they had said they would do. I would highly recommend them!Service: Sewage cleanup

Gloria Neggers

2023-05

If you are someone who finds yourself requiring restoration services, I enthusiastically recommend Isaac Clark and his wonderful 911 Restoration team. We had water-damage related problems due to a broken water line, causing flooding to a very large room in our home, resulting in mold and asbestos removal, wall repair and carpet replacement.Upon meeting Isaac and hearing his calm, professional and confident assessment we felt everything would be okay and it was.Isaac has a genuinely caring manner and offered invaluable advice and assistance. He and his team were a blessing.Don't hesitate to call 911 Restoration!Gloria NeggersRedding CAServices: Mold inspection, Water removal, Water damage-related cleanup & repair, Water damage-related mold removal

Steve Faro

2023-05

Issac and his team did a spectacular job removing a water damaged wall with mold. This entailed a shared kitchen wall with a large amount of tile along with a shared master bedroom closet. The craftsmanship was excellent to the point that no one would even know that the entire wall had been removed and replaced.911 restoration delivered an itemized account of all costs involved. I can’t say enough about the professionalism of Issac Clark and his superlative work. I would recommend 911 restoration to anyone.Thank You So Much / Gina FaroServices: Water damage-related cleanup & repair, Plumbing, Mold cleaning, Water damage-related mold removal, Mold damage restoration

Steve Toney

2023-05

Isaac was the only one I called that could come out to my house the same day to help me mitigate the damages. His estimation on the cost of repairs was spot on and his helpers did an excellent job. He will always be my first call in the future if I need his services, but hopefully I won't need to!Services: Water damage-related cleanup & repair, Water damage-related mold removal

Linda Raquinio

2022-05

I had been out of state for one week (helping my mother with chemo treatments) when I got a call that water was leaking inside my home from somewhere under ground spanning 5 living spaces. I found 911 Restoration online and called them immediately. Isaac had such a calm voice assuring me that I was in good hands and not to worry that they would be on it immediately. After several phone calls, pictures, and the most incredible following up keeping me in the loop I was able to stay with my mom another month knowing my home was being taken care of. When I returned and realized how much care was given my home I was overwhelmed with gratitude. The clean-up was impeccable. I can’t give enough positive accolades to this incredibly ran company and of course Isaac’ heart of care shines through on every turn. This has been such a beautiful experience of humanity at its best. Thank you Isaac you made what could have been a horrible emotional memory into one that genuinely puts a smile on my face.So thankful,~Linda RaquinioServices: Mold inspection, Water damage-related mold removal

Kathleen Seifert

2023-05

I Had an inspection done. Didn't need restoration. Isaac was very thorough and explained details very clearly. No obvious signs in walls or bathroom but I may have the air checked as I live over water. Thank you for your time

Rome S

2022-05

I had a rusted pipe bust during the night and flooded underneath my house. They came out on time and was very knowledgeable about their craft. They were very easy to talk to and explained what was going to happen and what needed to be done. The free quote was nice as well to be able to get their professional opinion on my water leak. Really great experience with them and wouldn't hesitate to call them again in the future.Services: Mold inspection, Water damage-related cleanup & repair, Water damage-related mold removal

christopher graham

2023-09

911 restoration completed the water damage mitigation in my kitchen. They were very responsive and easy to work with. I would hire them again, but hopefully I don’t have to.Service: Water damage-related cleanup & repair

Jane MacKelvie

2023-05

Isaac was so helpful and reassuring when I was very stressed about a mold situation! His team did an amazing job and I would definitely use them again. Highly recommended!Services: Mold inspection, Flooring, Water damage-related mold removal

Halia Khaliki

2023-08

Issac and his team were awesome they were professionals and responded right away and punctual! Definitely would recommend them!Services: Flood cleanup, Water removal, Flooring, Water damage-related cleanup & repair, Sewage cleanup, Plumbing, Mold cleaning, Water damage-related mold removal, Mold damage restoration

Burney Creek

2023-07

Excellent company to work with from upper management to the men that came out and performed the repairs. They obviously worked very well as a team and made sure that my questions were answered and the work was done properly and on time.Service: Water damage-related cleanup & repair

Marie Hallstrom

2022-05

Very Professional and knowledgeable service. We have never experienced a flood and water damage before and it was nerve wracking not knowing what to do, who to call, or how the restoration process worked. We were so glad we called 911 Restoration. Isaac was very informative, kind, and left us feeling assured.Service: Water damage-related cleanup & repair

Judy Simcoe

2023-05

Isaac is very knowledgeable and a really pleasant person to work with!I was so thankful that he got the job done quickly!I will call him again if we need him for any other type of business that he does!Service: Mold inspection

Maura Diaz

2023-05

Isaac went above and beyond with customer service and professionalism. Always prompt, informative, and very nice. Wouldn't go with anyone else. A BIG Thank You to Isaac and his team at 911 Restoration.Services: Mold inspection, Water damage-related cleanup & repair

Jeff Bombaci

2023-05

When I needed it most, they were there for me. Called me on a Sunday afternoon before anyone else and were at my place Monday morning assessing and acting on the water damage to my home. These are the guys you want in your corner when facing a disasterService: Water damage-related cleanup & repair

Katrina Eglian

2023-11

This team was amazing. They were prompt, confident, get the job done and compassionate along the way. Highly recommended!!!Service: Water damage-related cleanup & repair

Jenny Lukens

2024-03

You guys did a great job with the needed cleanup, repairs and customer service .

Vicki Norris

2023-05

The work was excellent, workers were efficient and prompt. Only problem was estimate was exceeded of which I was not informed. I would use this company again with better communication on both parts.Service: Water damage-related cleanup & repair

Chris Poulin

2021-05

Very knowledgeable, I got other bids, but went with my gut, I was very pleased with outcome, Isaac’s communication throughout process was great, always kept me informed with pictures and updates. Thank you

Linda Brugaletta

2023-05

Prompt and knowledgeable! I would definitely use 911 again and Isaac was great to work with.Service: Water damage-related cleanup & repair

Paula Thomas

2023-05

They took time to answer all my questions and explained the process. Very polite and efficient. I was very happy with the job that was done.Service: Mold inspection

Justin Arendt

2023-05

They came out right away and worked well with our insurance claim adjuster. I would recommend this business.Services: Mold inspection, Water damage-related cleanup & repair, Water damage-related mold removal

Duke Klang

2023-05

Isaac is very knowledgeable and professional. I would recommend him to anyone.Services: Water damage-related cleanup & repair, Water damage-related mold removal

L Silveria

2021-05

Isaac was a professional at every stage of the whole processServices: Mold inspection, Water damage-related cleanup & repair, Water damage-related mold removal