Legacy Homes Terra Sol II

Braden W

2023-11

Where to start? I purchase a home from this company about 10 months ago. Nothing but nightmare after nightmare. And it’s not just me, the rest of the neighborhood has had a similar sentiment.I recently engaged with this company on their public Facebook profile, commenting on their post that I do not recommend them as they fail to honor home warranties and have been apathetic in listening to their customers. Legacy Homes USA did not choose to respond on Facebook and fix issues at hand, but rather decided to block me and hide the comment. If a company can’t be transparent about issues surrounding their quality output, I’d hope nobody else falls in the same trap that I have. I’m hoping I won’t have to file a lawsuit to get my home fixed, but many of the homeowners in our neighborhood are fed up and feel like that may be the only way we may be able to finally have a home we are comfortable in.I’m July, we had some door frames replaced under warranty (we moved in late January). During the repair, the contractor installed a screw going into the frame at a 45 deg angle. This was brought to the customer care team’s attention in July and is still not resolved. The contractor also used a box blade to slice through the paint on one door casing that was supposed to be replaced. The contractor forgot to replace this casing and now I am left with a worsened condition on the casing and no fix after 11 months of waiting.James, the customer care associate, was decent for awhile but came over one day to look at repairs that were performed that he claimed Legacy did not agree to but were performed anyway by a contractor and began to act hostile with me. He tried to blame me for his inability to be superintendent, and did so all in front of my infant and toddler in a very unprofessional manner. I had to ask him to step outside of my home so we could talk like men since that is what he was preferring to do, at which point he apologized although it felt insincere.Their HVAC subcontractor came in and scraped my walls throughout the house. My cabinets are not square/level and cabinet doors don’t sit flush with each other. Drawers pull out angled towards each other and clash. Drywall has cracked in every joint in the home. There is a large line in the ceiling running through my kitchen and and living room where it appears drywall is drooping. Light fixtures in bathroom have coatings flake away at the first sight of the A/C kicking on. Window seals crack, and have never been sealed correctly. Door casings are not aligned. Carpet is not installed well either, as it constantly comes untucked when vacuuming. The exterior stucco has cracked to kingdom come. These are just a handful of issues we’ve had that come to mind as I type this.We’ve had quality issues related plumbing, HVAC, drywall, paint, electrical, exterior, landscaping, and pretty much any other portion of our home that you can think of. Nearly every subcontractor we’ve had has shown up late, and some have not even shown at all. We were supposed to have a drywall contractor put over a week ago, who no showed, and I’ve still not been given an update as to when they will show up or if someone else will.It’s frustrating because it seemed like Tarik and JR cared to keep their customers happy. James had the same mantra at first as well, but it’s been such a downhill slide that I don’t see improving. I really hope I’m wrong, and I don’t have to resort to countless hours in arbitration to get my home fixed to a level that a new home should be presented. Unfortunately, I made the mistake of moving in before so many things were fixed. I felt pressured by the sales associate Maryhelen at the time, who told me, “well some people just save their money and we can just sell your home to them” when we were in the process of selling our home in another state 1300 miles away through the Christmas holiday season last year. Regardless, I expect my home to be fixed to baseline quality of the model homes in my neighborhood. At this point, I haven’t received that and I’m tired of waiting.Service: Home building

Candice

2024-03

discovered so many things during the inspection 3/2023, but to this day, nothing has been fixed . Every sink the faucets & the counter wholes are uneven causing leaks, nothing is properly sealed when I say nothing I mean whatever comes to mind that needs to have caulking to properly seal from water damage or wind draft or gaps from walls to baseboards or cabinets. The stair hand rain looks like it was reinstalled multiple times because of the holes I discovered. I hear everything from the outside and vise versa. No conversation is private because the walls are as thin as paper. The tiles uneven depth, carpet so cheap we keep stepping of the nails that keep carpet from moving, why offer a carpet that will allow the nails to be injuring people? Product should be installed with working product, both items should function properly together. Guarantee the house is uneven from edge to edge as well as the floors because I can not evenly install my TV on the walls, plus everybody's drawers keep opening or closing on us. Uneven baseboards and entire walls. The outlets in the restrooms are too close to medicine cabinets. The house obviously was not painted, just left with its original dry wall plaster because with one gentle pass, I'm greeted with the actual drywall unbelievable. When turning on the a/c or heater, the master bedroom vent is the focus point of the entire house where the house is never evenly heated, and don't forget the vents' locations ridiculous. Kitchen cabinets doors not flushed, drawers uneven, laundry room electrical outlet next to the water connections what a hazard! Floor boards. Landscaping , irrigation, wooden fence, weatherization, kitchen stainless steel sink glued together by edges. Coutertop noticeable line of connection. We paid for it being in one piece. Window latches, toilet paper holder since day one it was loose and it fell apart. Rain entering through the flood openings causing the wall to get wet inside I predict future wood rot. Attic door uneven with obvious gap. Floor wood poping walking through the house also echo when parts of the house floor is walking on obvious gap from ground to either tile, carpet or wood flooring. And currently asking for these things to get fixed has been an issue we can't come to an agreement to when these things can be shown to someone from legacy homes contractor. Please don't fall into their trap of incentives to go with their lender I strongly suggest to compare other lenders they can offer better deals and upgrades with them over prices!!! Plus seller can agree to put 3% for closing costs as well. Don't be pressured by them like we were.

D

2022-04

I looked at this community and I was not impressed. Layouts were small considering the price and square footage. I compared these to another active development (FRONTIER HOMES ) and Frontier are much more welcoming, professional plus they have two sites and building much faster. Most importantly they offer better incentives to the buyer and the sales office actually cares about you rather than talk over you! Not a fan and very disappointing. Check out Frontier homes before you buy.

Tina Strange (Kern County Notary)

2023-04

The model homes are gorgeous. I know my future clients will love living here.

Aj Miller

2022-04

These are great homes, super happy after moving in a few months ago.

Albert Franco

2022-04

Great looking houses 🏘️ at the right price 👌

Simon McG

2023-04

Great place to find a home of your choice

Erin Johnson

2023-05

Beautifully built homes!

robert rains

2022-04

Houses are way too close to neighbors

Ulises Martinez

2022-04

Awesome designs

Rodrigo Villanueva

2022-04

Nicely houses

Taylor Pursley

2022-04

Nice homes

Leonardo Vazquez

2022-04

They have everything very nice,

Rene Dominguez

2022-04

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