4.9 (124)
2708 Norbert Way, Sacramento, CA 95833
(916) 281-4853
grandmarkservicecompany.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Crystal Adema
2024-01
My husband initially reached out to Grandmark after noticing we had 3 cracked tiles on our roof. They came out quickly and were able to assess the situation and give us a fair quote. We felt good about moving forward with Grandmark as the inital person he met with was professional and friendly. Unfortunately that was the only positive part to this process. We were told during the initial inspection that we were to receive photos and videos of our roof. We never received any of it (and still haven't). When it came time to repair the tiles the contractor that was sent was able to complete the work quickly. After the work was finished he came to the door looking for payment. When I asked him how do I pay? He said nothing and immediately handed me his phone and had someone on the phone waiting. I realized at that point that there was a language barrier. The gentleman on the phone wasn't even sure who he was speaking with at first as he recited an address that wasn't even mine. That alone made me feel uneasy. Once that was taken care of I went upstairs and looked out the window at the work they had just done on the roof. I noticed some sort of imperfection on a roof tile that wasn't there before. I looked at the photos that we took ourselves prior to the work being done yes there was definitely something different. My husband called and texted the photos to them. The same contractor came back out the same day. His demeanor this time came off as very agitated/irritated and was very unprofessional about the matter. Again, he had someone on the phone who was communicating with me because he was unable to. Later that night we noticed that imperfection was gone. My husband and I came to the conclusion that it was most likely some sort of debris that was left over after the repair that looked like an imperfection from afar. Had the contractor been able to adequately communicate with me he might have been able to understand my concern and explain to me what we were seeing. The professionalism is lacking and I would seek another company in the future.
Kevin A.
2024-01
Tym is a amazing inspector. He's friendly and gets into details about my roof inspection. Truly professional company.Tym inspected my first standing seam roof and it was terrible. He wasn't afraid to be blunt with me on how bad it was. Very good photos and videos regarding all issues.My second roof inspection by Tym was great. He pointed out all the good stuff. He found some minor issues but he remembered my old roof and compared it. It was a nice feeling to have another set of eyes for my roof.I highly recommend this company and how professional they are.
David Leo Gorman
2024-04
Good customer service and custom roofing needs GAF Timberline 50 year.Would recommend to neighbors! Financing good.
VANESSA MATHEWS
2023-10
He was on time, friendly, professional, and through. He spent a great deal of time on my roof, thoroughly inspecting and assessing my roof’s needs. He sent photos and videos explaining what he saw on my roof and what he deemed necessary as well as the recommended repairs. He also provided other recommendations for regular roof maintenance very 5 years to maintain the integrity of the roof.Service: Roof damage repair
Gerald Facino
2023-10
Tym was great, explained every step in detail and really put us at ease to move forward. We elected to not solicit any other bids as a result of his effort. It's a fair price for excellent work.Services: Gutter installation, Roof inspection, Attic venting, Skylight installation, Roof installation
Katherine Denny
2023-10
Tym was incredible! He was knowledgeable and very kind. He text me when he was on his way. Took time to explain the condition of my roof and what he recommended. He quoted me minutes after the consultation and included videos and photos for reference.
Sonya Pettus M.D.
2023-10
The company has been excellent!!!! My mother needed some additional emergency work done on her house, Carlos responded to my email within 30 min on a Friday night. Had Jovonny out the next morning at 800 on the dot….even asked if they needed to come out that night. Jovonny worked hard to find the problem and corrected it promptly so that the hot water could be restored for my elderly mother. Please choose Jovonny, Carlos and Grandmark if need any work!!!!Service: Roof repair
Jordan Esquivel
2023-10
Great service. I have have an airbnb property and needed the HVAC unit fixed asap. The team came in quick, and identified the issue. The price was reasonable and the work was professional. Great communication and trustworthy characters of the the workers.
Floren Gamez
2023-05
Alberto was very professional and fully explain to me the issue and what I had to replace or fix in my roof. I appreciated his professionalism and honesty. I will recommend this company moving forward. I hope I’m just as impress once they finish the job.Service: Roof inspection
Brian Wozniak
2023-05
Was able to get next-day appointment after on a holiday after I noticed a leak fromthe ceiling in my master bedroom. Carlos came out and explained to me that the roofing was done incorrectly causing the leak. He went out of his way and put a temp fix on the leak until the repair could be done the next week. The next week Miguel came and did an excellent job on the repairs. Great customer service and quick response, great company.Service: Roof repair for storm & wind damage
Leslie Rutledge
2023-05
Every employee I came in contact with was polite, professional and were knowledgeable and performed quality work, as well as timely! Also important to me was that each one took the time to answer or address any questions/concerns that I had. They did their job, they were respectful and left my property better than when they arrived -meaning the work was efficient & quality and they cleaned or removed any their trash or materials from property site. I recommend this company-5 stars!Services: Gutter repairs, Roof repair for storm & wind damage, Roof repair, Gutter cleaning, Roof damage repair
Nadene Frick
2023-05
Alberto was great. Very nice and professional. He went above and beyond for us. McKay was also very nice and knowledgeable. I will definitely call you guys again if I need roof repair! Thanks!Services: Roof inspection, Roof damage repair
Jeff Belaski
2023-05
Not only did they make the appointment easy and convenient, Carlos showed up early and did an excellent job explaining what he found on the roof inspection. I’m just waiting for the estimate. I’m sure we will be doing business soon.Very positive and professional. A great experience overall. I would recommend them to anyone I know!
ron bronstein
2023-05
From the start it was just short of a nightmare. The front office was the low point. Scheduling a date, nobody showed up, no calls to make me aware, nobody the next day too, finally when I got back with them , I was hung up on by two different people, when they got back with me a couple days later , I got weak excuses.The estimate guy was ok but gave me a price that was $680. Less than what I ended up paying, due to him not being able to see the dry rot.The laborers came a week or more later, four guys who spoke little or no English, I believe they were the best part of this deal. Took two days for the repairs . I was told I would get a cash discount, I didn’t get it. I paid $99. To the estimate guy , it was supposed to be deducted from the bill, the bill did not have the deduction but the last guy who brought the bill and did a walk thru with me took care of that, he was a good guy to deal with. That was today, I won’t know if the work they did has helped until it rains again.Personally, I would never deal with them again. The work may or may not be good but the office was not fun to deal with.Services: Roof repair for storm & wind damage, Roof inspection, Roof repair, Roof damage repair
Tony Manganas
2023-11
Tym was very professional on time courteous, did a very thorough assessment of our roof. I signed up for them to do the repairs required
Stephanie Parreira
2023-05
I called this company due to a leak in our roof, hoping to get an estimate on a repair and full roof inspection. Carlos came out and looked at my whole roof for no charge, took videos of the issues he was seeing, and showed me how it should look with examples of my neighbors’ houses and other work he has done. Very helpful indeed. I look forward to receiving the estimate for the corrections.Service: Roof inspection
C C
2023-05
Tym O. and Carlos C. were the technicians that worked on my roof today due to the severe storm/winds that caused damage. Both of them are amazing at their jobs. Tym was very personable, down to earth, skilled, knowledgeable, patient, explains everything with pictures, and welcomes any questions. Carlos is just as knowledgeable and equally amazing, and he went out of his way to reach out to the company to assist me with a request regarding the upcoming maintenance job that they will also be doing. It was just a temporary fix for today, but they will be returning soon to do a full roof maintenance. No one wants to deal with roof costs but I appreciate them both for making the experience easier, and I really like the technology they use to seamlessly provide and approve estimates.Services: Roof repair for storm & wind damage, Roof inspection
K G
2023-05
Carlos did an outstanding job fixing all loose roof tiles, applying adhesives and fixing a few extra tiles. He was professional, courteous and completed the work expeditiously.I highly recommend Carlos and Grandmark service company.Thank you very much, Carlos.Service: Roof damage repair
Linda Hite
2023-05
I needed my roof repaired. They started the work less than a week after the bid and my approving it. The crew worked hard to complete it in 2 1/2 days. I was very impressed!Services: Roof repair for storm & wind damage, Roof repair
Rupinder Kaur
2022-05
Miguel, the technician was a nice man. He arrived within the time frame provided and gave his best service. He first explained everything that needed to be done and afterwards he showed completed pictures of the stuff he completed. He was very great. Brian, the company guy was really nice as well. He kept his word of scheduling an appointment within a week and followed through. I really appreciate Grandmark Roofing to fix my roof for me. Thank you guys!Service: Roof repair for storm & wind damage
Steve Perry
2023-05
Antonio and his team did an amazing job. Worked quickly, great quality, and even assisted with pointing out some issues with my gutters. Highly recommend.Service: Roof damage repair
Reah Tibayan
2023-07
It had been a smooth transaction all throughout the roof repair process. They provide photos of before and after repair. We definitely recommend them.
Robert Chambers
2023-05
Neydi Munoz in sales did a very good job telling me . Step by step the process to remove and install new roof. She knows her job very well and very nice better than all other roofing company's I got bids from. Thank you so much neydi.Services: Roof inspection, Roof installation
Danny Resendes
2022-05
I cannot say enough great things about Grandmark. When I first contacted them for a solar and roof consultation, they came out right away. I was impressed with the knowledge Carlos had with everything. Carlos was very straightforward and was armed with all the facts and answers I needed. What's even more impressive is that they were able to obtain financing for me where others have failed. I felt no pressure during the consultation. Once we got the ball rolling, Justin stepped in and ran the job. He is a great project manager. Justin was very responsive and would answer my emails very quickly. Justin kept me informed along all the steps in process. This was much less painful than I had anticipated thanks to them. Both the roofing and solar teams were very professional and courteous. They were very hard working. My roof was done in a matter of days and it looks great. I'm still in awe that the solar team installed 37 panels in less than 5 hours! I will be referring Grandmark to anyone looking for Roofing and Solar services. Should I ever move and need roof and/or solar, I know who to call !Service: Roof installation
Juan Arce
2023-10
Govahnny was extremely pleasant and professional. He answered all my questions and informed me on each step of the inspection process.
Russell Ochs
2023-10
The team worked diligently to repair the roof , before the rain storms rolled in. No more leaks ! But most importantly they are honest and great workmen ship . I would highly recommend .Thank you !!!Marcy
Darlene Corbett
2023-05
Carlos was so professional! He explained everything and gave me a video. I am so glad I chose to go with Grandmark services. I look forward to sharing the good experience I had with the company and especially Carlos!Thank youDarlene 😊Services: Roof repair for storm & wind damage, Roof damage repair
Steve Thomas
2022-05
Grandmark and our technician (Cory) provided excellent service and results. They scheduled my inspection and repairs within a quick timeline and their pricing was reasonable.Cory was a strong communicator and it was easy to schedule and text him on the day of our repairs. His effort was apparent with how well he cleaned up the job site.I will use Grandmark again for any job within their realm and would definitely request that Cory is the one to come out and work on my home!Overall 10/10! Thanks!!!Services: Gutter repairs, Roof inspection, Roof repair, Roof installation
Hamilton Is my first name
2022-05
They walked me through the roof repair process with patience and professionalism. They kept their word about the cost of the repairs. They’re very responsive in keeping in touch with updates and answering texts and calls. They even offered to cover the roof to prevent more leaks until the permits get approved. The roof repairs haven’t started yet but so far this company has been fantastic. I look forward for the roof to be done and I’ll post another review about it. I’m sure it’ll be another 5 star review like this one.Service: Roof repair
Scott Kawamoto
2022-05
Grandmark called me quickly and stayed in constant communication during the whole process. My chimney flashing had sprung leaks and the water was flowing! They came out on a rainy, windy day and managed to do a quick temporary seal then came back out for the complete repair. They were awesome and I highly recommend you checking them out for your roofing needs. Special thank you to Brian, Jose, Angel, and Johnny for their constant help through this whole situation during a busy Christmas schedule.Services: Roof repair for storm & wind damage, Roof repair
Monday | 7 AM-7 PM |
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Tuesday | 7 AM-7 PM |
Wednesday | 7 AM-7 PM |
Thursday | 7 AM-7 PM |
Friday | 7 AM-7 PM |
Saturday | 7 AM-7 PM |
Sunday | Closed |
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