ATI Restoration

Kyle Mellon

2023-12

I was beyond pleased with the service provided by ATI. The pack out team handled all our household items carefully, asked questions, and boxed items up as we saw fit. Of all the military moves I had done, ATI was by far the best team to move our things. The simple fact that they took pictures of our home BEFORE the work began, allowed them to replace everything after the job was complete.I can't give enough praise to John Vargo and Mike Carroll's team for the work completed. John was in the numbers making sure we got all the "bang for our buck" and was transparent with the fees for the additions we requested on top of the repair. John consistently had the patience and attention to detail in walking first time homeowners and first time renovators through the entire process. Mike was the perfect project manager for our needs. We appreciated him brining his opinions and solutions into our remodel and was never pushy, impatient, or disagreed with our creative vision for the remodel. Mike kept the lines of communication open during the entire process and was easy to reach if we had any questions. We were incredibly thankful for all the extra time he spent explaining certain projects and work to be completed which in turn made us feel very comfortable during the process.Having ATI as an approved company by USAA gave us the confidence initially with the work to be completed, but having dealt with all the employees at ATI, I would be more than happy to use their skills in the future.Services: Tile work installation, Install flooring, Flood restoration, Home renovations, Basement remodeling, Tile work replacement, Installation, Paint indoors, Refurbishment, Carpentry services, Interior structural repairs, Drywall installation, Plumbing fixture installation, Home addition construction, Drywall repair, Flooring

Tami Powers

2023-11

We used ATI during the purchase of our home to remediate a roof leak during escrow and were very happy with their work and professionalism. Then one night we woke up to flooding in an upstairs bathroom. It was bad, and it was midnight. I called ATI right away and their team was there within an hour. Flood remediation is a very layered process and ATI did a great job coordinating and communicating next steps. ATI also worked well with our insurance company.Services: Install flooring, Flood restoration, Flooring repair, Demolition, Refurbishment, Water removal, Water damage-related cleanup & repair, Drywall installation, Repair flooring

Jim Jacob

2023-10

In Property Management the worst thing that can happen is a flood. We have experienced 3 major incidents in the last several years. ATI was the only bright spot in the situations. They educated me, they told me what they were going to do and honored that. No games, no voodoo insurance billings. In fact, they called insurance and helped us with the claim. We will only call ATI. No one else.

Chase Schwarzwalter

2023-06

Hands down the absolute worst company I’ve ever had the displeasure of having to work with. Our insurance chose them to perform restoration work after a slab leak. They made our life a living hell for months while they completed subpar restoration work. No communication, tons of timeline extensions, and all of their work was shoddy. Not to mention they took no measurements of our shower and rebuilt it the wrong size so they had to come back and spend more time fixing it. All in all, it took them 9 months to fully complete the restoration work that they quoted us 2 weeks to complete. Do NOT let your insurance company use ATI to perform work on your property!Services: Tile work replacement, Refurbishment, Water damage-related cleanup & repair

Schafer Newman

2023-05

They came, they restored, but they made no mention and no effort to fix the root cause of the water damage, resulting in the exact same water damage occurring just a week later. When notified, the company dodged any responsibility. Do yourself a favor and go with a company that values their customers and solid workmanship. This is a franchise of a national firm that cranks out shoddy work. On top of it all, their admin team is unprofessional and unorganized, making for a difficult experience.

wendy dan

2022-05

I am specifically wanting to praise Brett Tavera who is an outstanding person who made allthe difference in the work being done in my home . He’s a very professional and kind man and communicates effectively about what is going to be done, why, where, and how it will help. Never met someone as thorough in making sure we were on the same page about the work. He’s polite and instills a great sense of trust because of his knowledge and experience. He’s also been very patient with me in all the questions and concerns I had about allowing someone in my home to work on the ducts and hvac system during a pandemic.He was prompt ready to work and good about texting when he’s done so a neighbor could lock up since I work full time.He had suggestions about filters for the registers and in trying to find what to use, he’s guided me in my search so I don’t get something that damages the system.I haven’t had such exceptional service and respect and care since my contractor in 2015. That’ s. been 7 years to meet a stand up guy to work in my home.I’d give Brett 10 stars and a raise if I was in charge,I did tell his boss and he said he’d got great plans for Brett. So it was good to hear! Thanks Brett ATI is lucky to have youServices: Mold remediation, Mold cleaning

Traver Freeman

2021-05

ATI was one of two options from my insurance for my kitchen restoration after a plumbing issue.All of the workers that came throughout the experience were kind, courteous, and great workers.There were some minor communication issues along the way that delayed things a bit, but it doesn’t affect my rating of them.When all was said and done, they did good work and treated me with kindness and respect throughout the whole process.And this all started about a week or two into COVID-19 when everything was uncertain. We finished up around mid-May.If you have remediation or restoration needs, the team at ATI is trustworthy and reliable.

Robert Rast

2020-05

We would give ATI 10 stars if we could.We experienced extensive water damage to our living area and to the floor below into our master bathroom and closet. Our wooden floors had to be repaired and resealed, our bathroom and closets sustained damage with repairs to the dry wall upstairs and downstairs.The staff treated us and our belongings with care and respect. ATI kept to the timeline and followed through with all of the tasks.It is difficult for owners to experience the disruption that occurs when disaster strikes. The ATI teams were systematic and responded to our concerns. We would highly recommend them. We wish to express our appreciation for a job well done. Special Thanks to Mike Carroll and his project managers Marco Almada and America

Raymond Leon Grant

2019-05

ATI was hired by an insurance company to respond to a small water leak that occurred within our home on Point Loma, in San Diego. First off, they tore out (about 100 sq ft) of bamboo flooring using a skill saw after having "dried out the house" using dehumidifiers and heaters for an entire week.. It was a bad move and a poor judgement call. It was obviously not planned out well, if at all.. It turns out that this particular bamboo flooring was specially imported from Asia and is not being manufactured any longer.. It took about 3 months of arguing with insurance to get the other 2700 sq ft of flooring approved for replacement, do to this simple and avoidable mistake. The next issue was that the flooring guys that they hired to replace the flooring broke the kitchen sink when they pulled out the dishwasher. It has been over three weeks now and we still do not have running water in our kitchen.. this should have been fixed IMMEDIATELY. They should not have left the job until it was fixed!! The lack of care and customer service that ATI has provided us has been less than acceptable, for these few reasons. The Project Management and planning at ATI seems to lack a sense of care and understanding. Hopefully, we will have running water in our Kitchen again soon. It has not been easy living in a house with 5 people who all cook, without a kitchen sink, for weeks, let alone a house under major repair for months, due to a simple and avoidable mistake that ATI made with tearing out the flooring. Poor judgement call(s) and a lack of research and planning at this organization. I would not recommend them to anyone.

Chris Choi

2021-05

Avoid using this company for ANY WORK.They broke my expensive bed frame moving my beds around without my permission. This was back in March when they promised us for a refund.It's been 4 months and they are still delaying writing us a check making all kinds of bs excuses.AVOID dealing with these charlatans.

Arturo Diaz

2019-05

Largest family owned restoration company in America. One of the best companies to work for, fast and reliable service.

C S

2020-05

Quick response to emergencies issues and great place to work with proper people in management positions.

Johnny Maldonado

2017-05

Great job

Rene _

2022-05

Is a Excellent Company!

Wilfred Gallardo

2018-05

They're Awesome

Vctor Hernandez

2018-05

American Technology restoration

Walter Platero Sr

2018-05

I spent 2 weeks working with my colleagues from San Diego, they treated me very well

Veronica Moreno

2020-05

I worked for a few years in that very soft company.