4.9 (3995)
9210 Sky Park Ct, San Diego, CA 92123
(619) 317-1809
billhowe.com
From the business
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Cecilio Datu
2024-02
Very satisfied with the level of service and professionalism from Bill Howe. Had 2 HVAC systems replaced and they completed the install in 2.5 days. It would’ve been done in 2 days, but a slight miscommunication occurred and was quickly resolved by Trevor Tatum, field supervisor.Overall, I would recommend Bill Howe to family and friends. From start to finish, everybody that stepped foot in my house was respectful and professional.David and Javier were first at the scene and diagnosed that my 30+ year old systems have seen better days. It was time for a replacement as it weren’t turning on anymore. David helped me out in his own way as my sounding board and listened to my concerns. Javier negotiated the price, no pressure, and moved on to phase 2.For installation, Enrique and his team installed the systems and were fully functional in 2 days. They were fast and clean. However, some things were overlooked; but were quickly acknowledged and resolved, thanks to Trevor. He understood the situation and dealt with the matter at hand with grace and humility. I appreciate his leadership.After resolving the issue, Gabriel and Jesus, came to my house and updated the systems. They completed the task in about 4 hours and made sure they cleaned up, discussed everything with me, and that I had no questions or concerns.In the background of it all was Shea. She was prompt in answering all my questions via email and addressed all my concerns. If she is not in able to do so, she made sure to reach out to whomever is needed to help me.Thank you Bill Howe family!
Chris Morrow
2024-04
I recently had a leak near the water heater at my rental property, and Bill Howe Plumbing promptly fixed it. I was impressed by their efficiency and professionalism. Not only did they address the issue swiftly, but they also ensured that our tenants were not inconvenienced during the repair process. The plumber left the site impeccably clean, which is a testament to their attention to detail.As someone who is currently on vacation and unable to oversee the repairs in person, I greatly value the trust I can place in Bill Howe Plumbing. Knowing that they are my eyes on-site gives me peace of mind. I highly recommend their services to anyone seeking reliable and trustworthy plumbing solutions.
Dana Giusti
2023-11
Our boys bathroom had a major leak back in April, but with end of yr school activities, sports, vacations and life we had the damage removed and had the remodel put on hold. Bill Howe was great. They have many departments but all work together to make the experience flow smoothly. Our project manager Lance, was incredible! Seriously, incredible! Any issue or decision, Lance was there to guide me, give me options, his opinion(when I needed help) and made sure things were on schedule and done correctly. This was our first need to do construction on our aging home and I am so grateful that we chose Bill Howe to do the work. It turned out just as we envisioned and my three teenage sons love their new walk-in shower!
Ric Carlson
2024-04
I have had nothing but good service from Bill Howe over the years. They are the only Plumbers I call.Had an ADA toilet installed today. Due to some issues, my old one was not working. Saul, one of their supervisors went out of his way to find a model that would work.David installed it today very quickly.I appreciate this team and highly recommend them.
Daniel Breen
2024-04
I am extremely disappointed with the service provided by Bill Howe Plumbing. Despite having an agreement in place that included the shut-off of the building's main water supply—a responsibility that was supposed to be managed by their team—the plumber arrived unprepared and claimed that the work could not be completed without the water being shut off. This was supposed to have been coordinated with my landlord, as per prior communications. Instead, the plumber left, and I was billed nearly $200 for the aborted service. Furthermore, Bill Howe Plumbing has now quoted nearly $800 to complete the job (a simple valve replacement), which is a substantial increase from the originally agreed-upon amount of $309. This price hike and the lack of coordination demonstrate a severe lack of professionalism and efficiency. My personal experience contradicts their motto of expertise and reliability. On the day the work was supposed to occur, I had to take the initiative to contact them, as there was no confirmation or update regarding the plumber's visit. This lack of communication and coordination has not only caused frustration but has also led to unnecessary charges and a complete waste of time. I had even located the water shut-off valve myself, expecting that this would facilitate the completion of the job as scheduled. Unfortunately, it seems that Bill Howe Plumbing is more interested in charging exorbitant fees than providing the quality service they promise. I advise potential customers to consider other more reliable and transparent service providers.
Juan Carlo Pascua
2024-04
Rob A. From Bill Howe was an expert at his craft and equally experienced in conveying his knowledge to me. I left the experience hoping nothing but the best for him and his career.Had an issue after an expensive inspection and called Bill Howe. When I recognized the truck Rob greeted me with a wave. He introduced himself, shook hands, and quickly got to work. He examined the main, measured the pressure, and checked for leaks using the main’s meter. All the while I and my team were interrupting him with our questions. He was calm, cool, and collected. Moved into the interior assessment and I was educated on 360 valves and newer quarter valves and made me more confident in the process. I had concern for an active leak and instead of dismissing me he moved on to a deeper assessment of the issue. He entered the crawlspace and proceeded to perform multiple tests and inspections to really understand the issue. If there was about 100 feet of pipe, he inspected 120 feet because he left nothing unturned. I was very impressed.
Deacon Al Rosker
2024-03
We had several plumbing repairs today to my water heater and laundry hook-ups, and Juan and Chris were simply amazing! All of the work was professionally completed and everything looks GREAT!
Rose Pullaro
2023-12
Excellent. Caleb did a great job and explained what he was doing throughly. Very friendly too! Very surprised that the work was done the same dayOther places I've called said they come out and do a quote and then schedule a repair. Will definitely use them again.
Melody Nelson
2024-04
I needed to clean-up water in the garage from a water heater that leaked (and replace the water heater) at my rental. I was referred to Bill Howe because they do both restoration and plumbing. There were multiple steps to the process and a different person (or people) for each step.PEOPLE/ PROCESS: Stephen, in plumbing was AMAZING. Very friendly, explains things in a great way, made himself available for calls/ questions, etc. The ladies (I'm sorry I don't recall their names) in the main office that call you for invoicing or answer the phone in the main office are wonderful- very friendly. The "on hold" music of cheesy Bill Howe songs (that non-stop repeat, depending on how long you're on hold) are torture.Everyone else, not so great. I literally had to tell 8+ different people @ Bill Howe that I do not live in the home- they needed to coordinate dates and times of services with my tenants (their names and contact were provided multiple times). I had a painter call me (while I was at work) to tell me he was there to paint and if I could let him in- I live and work 45-60+ min north from this house. The manager of the restoration team is just not polished or professional (not well spoken, sounds untrained or in over his head- I literally thought it was a wrong # when he left me the first voicemail it was so bad).COSTS: They charge A LOT and they pad the invoices/ add additional services you don't need. Each time I had to negotiate, have extra items removed or reduced.... you also receive multiple agreements and invoices (all sent separately via email). If there's anything this experience taught me, it was that I need to find a reliable, quality plumber and never to use a "big company". They even installed a part for $850 I asked them not to (it wasn't needed) and although they took the cost of the part off my bill ($600), they made me pay for the labor ($250) of something I didn't want, didn't authorize and they admitted was their mistake. The other option was to have them go and remove it, and at that point I just wanted the job to be done. I paid over $6,000 after all was said in done.Recommendation to Bill Howe: for jobs like this, assign a project manager (1 point of contact) that can be the go between the customer and the service team. This should be the only person the customers need to interact with. S/he should lay-out and describe the process, estimated timeline, etc. at the very beginning. Also, don't pad invoices for additional services unless you call them out so customers know what actually NEEDS to be done and what is optional, but would be nice to have done.#neveragain
Corinna Jayasuriya
2024-04
Daniel was our technician and was fast, thorough, and fixed our bathroom leak! Daniel was courteous, professional and helped us tremendously! We appreciate his punctuality and the quote he gave was way better than the competitor that was here the previous day. I am so happy I called Bill Howe Plumbing!
Mohammad Nouroozian
2023-07
I am very satisfied with the work performed by the Bill Howe's water damage and restoration team. The team was very courteous, professional and competent. They were on time, knowledgeable and completed the job in a timely manner. I would recommend Bill Howe's services if you want to hire a reliable team. You could definitely depend on them. Their professionalism is evident in the photos that are taken after the completion of the water damage repair.
David Domaguin
2023-12
We had an excellent Bill Howe service technician, Juan Lopez, come to our home to install a new water heater. My wife said he showed up on time, was very friendly/professional and did an excellent job taking out the old water heater and replacing it with the new water heater. Big Thanks to Juan and Bill Howe for getting our water heater back in play before Thanksgiving!!
Ernie Gesell
2023-12
First I’d like to commend the technician, Doug Powell, for his professional performance and his outgoing personality showing true care for our issue and concerns. I asked for his recommendations for the repair and improvement, which he provided and then performed a great improvement. I look at it with peace of mind and gratitude!
John Franklin
2024-04
We had a leak under our kitchen sink & nobody could figure out where it was coming from. We called Bill Howe & they sent Rob Altamirano out. I could tell that Rob knew what he was doing. He listened to us, then ran a few checks. He found the problem & fixed it. It was a garbage disposal leak. He switched it out for a new one, checked the other connections & we were set. This was the third time we’d had a plumber out to ‘fix’ this leak, do his professionalism & knowledge didn’t go unnoticed. . Rob was clean, pleasant & respectful. He cleaned up after himself. We will ask for Rob next time!BTW This is Barb Franklin, Johns wife.😁
Sandy Lehmkuhler
2023-10
Elkan and Aaron were fast efficient and a pleasure to work with. They explained all and helped us upload our new thermostat app. This is the best company to work with. Call the. Today. And wow cleaned up big time.Service: Heating system installation
Dee Gee
2024-04
Bill Howe is the best heating and air company I have ever dealt with…. For starters they always answer the phone, even during the holidays when all my emergencies happen. They installed a new heater and AC a couple years ago and they are working great. I love this company, their technicians and customer service.
Jeffery White
2024-02
Micheal H. repaired our Master Bath Shower diverter toggle valve that came apart. He was prompt, friendly and was able to quickly resolve the issue with the assembly.Excellent Service!
John Sturges
2024-04
I had Bill Howe Plumbing (Andrew and Kris) out to our home to descale our tankless hot water heater...and subsequently to replace two isolation valves and our front yard faucet . All work was expertly and promptly accomplished. Both individuals were exceptionally professional and highly competent...they fully explained all work that needed to be done. Really appreciate their terrific work! I also received a military discount for the valve work- Thank you! I highly recommend Bill Howe for your plumbing needs.
Jacky Brown
2024-04
Jorge provided great customer service, highly recommend his services. He was diligent, clean, and answered all my questions. This is the second time I use Bill Howe and both times their service has been great.
Sharon West-Williams
2024-03
The entire experience with Bill Howe was great. Everyone, from the phone representatives to supervisors and workers, was so polite and helpful. They made me feel important and answered all my questions. They were respectful of my time and home, and even liked my dog. The workers arrived on time finished the job on schedule. The work done looks like new. My kitchen is back to original. Thank you Bill Howe
Ann Mendelson
2024-04
I encountered 2 gas leaks in the past month. Bill Howe technician Darryl Fountain (2018) was able to address both of them. He arrived on time and worked carefully and methodically. One leak was outside in an old pipe that ran thru the garage wall. As a cold drizzle fell, Darryl found the leak and replaced the pipe. The second leak was tiny on the inside of the coil to my gas stove. Once again Darryl’s approach was methodical. And once again the leak was fixed. Daryl is a pleasure to work with.Darryl and all other Bill Howe employees I interacted with were courteous and very responsive. Great customer and professional skills. Bill Howe is now my first choice for any plumbing needs.
Edgar Torres
2024-04
Jorge did a fantastic job repairing a broken drain that impacted our kitchen sink (including our disposal and dishwasher). He was very thorough and took a few moments that the quality was there to our expectations.
Andrew L
2024-04
Daryl from Bill Howe was incredible. He arrived early, quickly completed work on our gas line and even we the extra mile to make sure everything was clean and back to perfect working order. Can’t speak any higher of the quality of both work and personnel at Bill Howe.
Shawn Peterson
2024-04
We had Bill Howe Plumbing install some toilets and shower fixtures and I couldn't be happier with the service provided by Michael Hoover. Michael came to our place to give us an estimate and he also gave us lots of information and tips on products to ensure compatability. Michael was professional, efficient and a pleasure to work with. Bill Howe will be my first call for all things plumbing related.
Joe Sigala
2024-03
Last evening after doing dishes we started the garbage disposal, and it made a loud clanking noise like when a spoon has fallen into it. I looked in with a flashlight and could not see anything in there. I started the disposal again and all the time had water running as a lubricant. It again made the loud clanking noise and I all of a sudden noticed a lot of water coming out from under the sink. What a mess to clean up. The garbage disposal was about 13 years old. After doing some careful online reviews, I decided to go online with Bill Howe Plumbing and setup an appointment to have someone come out to replace the disposal. An appointment was made for someone to be here between 10 a.m. and 1 p.m. To my pleasant surprise I received a call to alert me to the fact that someone would be here about 9:20 a.m. Josh from Bill Howe plumbing showed up and he did fabulous job of placing a new garbage disposal. He was very friendly, knowledgeable on the subject, and went right to work replacing the defective disposal. I can't begin to write how very pleased I was with the timely service I received from Bill Howe Plumbing and Josh in particular at what I believe was very fair price. Based on my 1st time experience with them I would highly recommend Bill Howe Plumbing.
Wendy Graham
2024-04
Having had a tree root removed from our shower drain recently, Bill Howe arrived to diagnose if there was a crack in pipe. Their equipment diagnosed the Crack quickly and several recommendations were offered. We had been told by another company that our pipes were cast iron and that to avoid a collapse we needed to reline pipe as soon as possible. They refused to do the necessary video inspection which is why we called Bill Howe. Our pipes are not cast iron but plastic and yes there is a Crack but nothing that needs emergency service. BH's quote was $3000 less than the other company. Bottom line here...get the best get Bill Howe!
Marie Doucet
2024-04
Josh Troyer is amazing! He did a wonderful job at my place. He is very professional, kind and very knowledgeable. I recommend him 100% Thank you again!
Tiffany Andrade
2024-01
We had a phenomenal experience working with Rob Altamirano. He was professional, kind and very knowledgeable. He spent a few hours looking for the blockage in our pipes. Unfortunately the problem was roots growing in the pipes. He shared solutions and kept us informed of next steps and pricing. His supervisor Saul was also a treat to work with. We appreciate their time, professionalism and care. Bill Howe is a great company to work with, from the initial call to payment.
James Anderson
2024-04
Service was fast, professional and thorough. They checked AC unit and changed filters as part of annual maintenance plan. They also added a fast start circuit to cut down on power draw needed when the condenser is starts. We discussed additional recommended improvements that I deferred to the next checkup to spread out the cost. I feel prepared for Summer.
Chris Vertrees
2024-04
If you've been stressing about who to use for a new HVAC system, do yourself a favor and call Bill Howe. They were amazing from start to finish. Extremely professional, knowledgeable and courteous. Everything was simply explained and I was never upsold on products or service I didn't need. Big shout out to the lead supervisor Trevor and his great team including Bryan and Jesus.After install, they even came back the next day to fix some small stucco damage and repainted to match the house color.I will be referring everyone I know to Bill Howe!
Monday | Open 24 hours |
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Tuesday | Open 24 hours |
Wednesday | Open 24 hours |
Thursday | Open 24 hours |
Friday | Open 24 hours |
Saturday | Open 24 hours |
Sunday | Open 24 hours |
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