SERVPRO of Otay Mesa/San Ysidro

Faye Gutierrez

2023-05

First and foremost, I would like to start my review by thanking Garrett and the rest of the ServPro of Otay Mesa/San Ysidro team! From the very nice ladies that call to schedule appointments, demo team & Garrett, I've never been this satisfied with my experience when dealing with other companies. I had the pleasure of working with Garrett for a couple of days and from beginning to end, he stayed kind, genuine with the way he communicated, promptness, kept me updated, made sure of our safety, the professionalism, the work that he did, all of which were excellent! I'm out of words and can't thank Garrett enough! Thank you so much for being so nice, and at the same time, being professional and awesome at your job, Garrett! I wish others were like you! The demo team were also very nice, proficient with their work and also professional. What an amazing team!!!!! I am a 100% satisfied customer! Keep up the great job!Services: Mold inspection, Water damage-related cleanup & repair

Erica Johnson

2022-05

Ever Cortez and Garrett Cody were prompt, informative, professional, and personable. They were highly responsive and accommodating to my schedule and needs. We were referred to them through USAA and I honestly don't know what we would have done without them. The water damage in our home was pretty extensive and Ever and Garrett helped alleviate all of the stress of this huge (unexpected) project. I would 100% recommend Servpro and I hope you are lucky enough to have Ever and Garrett called to your home!Services: Water removal, Flooring, Water damage-related cleanup & repair

Katherine Meaux

2022-05

As a homeowner who gets this type of damage, it is never an easy process. I called Servpro and they sent Garrett to my house. He is professional, communicative and super helpful. Garrett immediately went to work to help mitigate the water damage. The next day the demo crew came, the quality of their work is like no other. Every team member I worked with at Servpro from Elia (phone) to Garret to Gio was top notch service. I hope I don’t have to call them again 😊, but I will definitely tell everyone about their quality and service. Servpro made this process quick and simple. Thank you 💗Service: Water damage-related cleanup & repair

Carla de Leon

2022-05

Great service by this team! Everyone I've come into contact with has been extremely professional, friendly, and courteous. Great level of communication and sense of urgency that is really appreciated as a property owner with recurring roof leaks. I'm especially grateful for field technician, Garrett, who has been very professional and communicative throughout the whole process thus far. I would recommend him and this team to anyone needing water damage-related services.Service: Water damage-related cleanup & repair

Amy Gregory

2022-05

We have been working with ServPro, whom we were referred to via our insurance company, due to a shower leak that flooded through our ceiling and into our downstairs area. Our main point of contact and technician has been Garrett. We are so impressed with both he and the other members of the remediation crew. Garret is very knowledgeable, friendly, and easy to work with. He has made the process as stress free as possible for us, answering our questions, explaining his process, and always arriving on time. I also want to shout out Mario and Miguel, who did the demolition of the waterlogged areas of the house. They worked quickly and quietly, were professional, and their cleanup after they competed their work was top-notch.We highly recommend ServPro Otay Mesa/San Ysidro and their team.Service: Water damage-related cleanup & repair

Rohini Singh

2023-05

Garrett Cody was extremely professional, thorough and efficient in his analysis of the water leak. He made sure to call with notice of arrival and took the time to answer all questions and explain every step of the process and plan moving forward. I would highly recommend asking for him for any water related concern.Services: Water removal, Water damage-related cleanup & repair

stuart miller

2022-05

Garrett, was my main guy during our restoration and he made the right call to save my ceiling which has a really hard texture and paint to match. We have it extra time under his advise while opening up a small part of the wall. It worked. Great job Garrett!! Thanks againServices: Mold remediation, Mold damage restoration

John Guadarrama

2023-05

Garrett and the team did an outstanding job with remediating and demoing due to a recent flood into the kitchen and dining area. Overall very professional and appreciated the quality of work and on going communication provided which is critical during these types of situations.Service: Water damage-related cleanup & repair

Luke Morgan

2022-05

Garrett was the best! Every day he was on time and quick with the work. Always informing us of what the next step would be and truly made it a good experience all around. I'm so glad we got him as our Servpro rep!

Duncan

2022-05

The bathroom of my condo experienced flooding from an overflowing bathtub located a few floors above mine. Servpro was quick to respond and address the situation. They ran blowers/dehumidifier in my bathroom for a few days, cut open the drywall to further access the damages and to air the walls out, and I'm also having them to perform the rebuilding and repainting of the walls.The reps there were responsible for my unit was Adan and Garrett Cody. Both were friendly, professional and efficient. I'd recommend Servpro... especially the ones here in San Diego for any water related issues.Service: Water damage-related cleanup & repair

Carla Madni

2023-05

Excellent service. Garrett is a wonderful representative of your company. Thorough job, responsive, prompt, courteous. Would not hesitate to use them again if the need arises.Service: Water damage-related mold removal

Antonio Aguilera Jr

2022-05

Servpro representative Michael Lu has always been responsive to my requests for service and damage assessment. He knows we need help and comes to help us assess the damage and formulate a repair plan usually within hours. That is a trait not shared by the competition who can take days to get out to you. Servpro delivers excellent service coming out quickly to clean up the water damage and open walls or ceilings to dry the area thoroughly, They are my go to guys, and their level of professionalism and the quality of their work is an asset to our building.Services: Mold inspection, Water damage-related cleanup & repair, Sewage cleanup, Water damage-related mold removal

Laura Johnson

2022-05

I highly recommend ServPro and a huge Thank You to Lisa and her staff for making a stressful situation a lot better for my water restoration needs. I had a water leak in my wall which almost made my ceiling to collapse. Upon calling Lisa, immediately her professional and knowledgeable staff came out to resolve my problem. I would not hesitate to recommend Lisa & her staff to anyone who needs help and I am confident that the job would be completed above and beyond anyone’s expectations. I trust them wholeheartedly.Service: Water damage-related cleanup & repair

Susan Lawson

2022-05

Stephanie and her team were lifesavers! I needed to sell my condo quickly, and it was a mess. The ServPro technicians worked all through the night removing the carpet and sanitizing the concrete underneath. They also did a biohazard cleaning of the rest of the condo. They cleaned the entire condo and did a fantastic job - far better than anything I had expected. I told Stephanie that she and her team were like angels that came into my life at precisely the right moment. I can never thank ServPro enough!Services: Flooring, Sewage cleanup, General carpet cleaning

Susan Leverenz

2022-05

The technician was very professional, courteous, on time, and he took the time to explain the steps to the procedure of doing the remediation. In addition to the professionalism, I liked that he he was very kind and took the extra time to explain the procedures. He was very thoughtful and professional. I highly recommend this technician and Servpro's valuable assistance in restoring my property from water damage.Service: Water damage-related cleanup & repair

Justine Faith

2022-05

Garrett was always kind, thorough, professional, and explained everything so well! This is a first-time process for me, and Garrett made it easy, it was such a pleasure having him help. I would HIGHLY recommend. Thank you!!!Services: Mold inspection, Water damage-related cleanup & repair, Water damage-related mold removal

Emily Ramos

2022-05

If you’re looking for great quality and amazing customer service, I can’t recommend Tara and her team enough. Any time I come across clients that are experiencing a loss I refer them to her and she always goes above and beyond to turn a stressful situation into an easy process!From communication to quality of service,I promise you’re in great hands!Thank you for always making sure you’re clients are satisfied.Services: Water damage-related cleanup & repair, Fire damage cleanup & repair

adrian duson

2022-05

We have had the pleasure of working with Servpro over the last few years and it has always been a positive experience. Their integrity and concern for their customers is why we highly recommend them!Services: Water damage-related cleanup & repair, Water damage-related mold removal

Bryan House

2022-05

Garrett & Ever were a pleasure to work with and did an outstanding job.Highly recommended for future work.

Angie Linderman

2022-05

I have been able to work with the team at SERVPRO of Otay/Mesa and they are fantastic.