4.7 (64)
1400 Petaluma Hill Rd Suite A, Santa Rosa, CA 95404
(707) 584-5900
arsroofing.com
From the business
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Nicole Jackson
2024-05
ARS was very helpful when my insurance tried to scare me. ARS helped me to realize I don't actually need a new roof (amazing, since I figured they'd push to sell me one)... They can do a maintenance service for me to get me back in good standing with the insurance. I so appreciate their honesty and help!
Shani Trudgian
2024-04
The entire team at ARS was a pleasure to work with. The ground crew was friendly, cleaned up the job site daily and were very respective of the small streets and limited parking in the neighborhood. And the results - we love our new roof, gutters and downspouts, such an upgrade! We recommend ARS to anyone with roofing and gutter needs.
Shelly Fitzsimmons
2024-05
ARS is the best—a woman-owned, local business who I highly recommend. I referred a friend to ARS for a new roof and they did a great job! ARS made me look like a hero to my friend. Thank you, ARS!
Lois S
2023-12
We are 100% happy that we chose ARS Roofing to re-do our roof! They did a beautiful job, and were totally respectful and good-natured, as well as being obviously highly skilled and experienced in their trade. We really appreciate their integrity and professional skills, as well as the sparkling clean, fire-safe beauty of our new roof. We highly recommend ARS roofing!!
Carrie Perry
2024-02
These folks are absolutely the best! From their field technicians to the owner of the company - hands down complete professionals. They were so diligent in finding and repairing our roof and eliminating our leak. I would definitely recommend them for all your roofing and gutter issues. Call ARS!
Shannon Griffin
2023-09
Before hiring ARS, I looked into three other companies. It was clear by the other websites, reviews and price quotes that ARS was the company to choose. Plus a woman owned business - I knew the job would be high quality and I was right. The workers, Pedro and Juan, were delightful, hardworking and very responsive to my questions. Pedro used a specialized magnet daily to check for nails that fell into the yard when the old roof was taken off. The roof not only looks great but it comes with a transferable warranty if we were to sell. Lastly, I can't say enough about owner Letitia and her office staff. Professional and fun. What more could you ask for?
Andrew Leonard
2021-05
I have hired ARS several times to do work on my roof. First, when I bought my house and needed some work done to get it up to code. I also had them install gutter guards. Most recently, I had them clean my roof since it was covered in moss and tree debris. Letitia's crew came out in the rain and spent 4 hours on my roof scrubbing it completely clean. They also cleaned my gutters and did a fantastic job. If you didn't know, ARS is a black-owned business and Letitia, the CEO has been recognized nationally for her entrepreneurship and leadership. She also founded a local nonprofit that helps youth get jobs in construction. Totally 100% worth supporting this awesome company!
Kelley Moffat
2023-11
ARS Roofing exceeds all expectations. We worked closely with Letitia on 2 projects, and she is wonderful to work with as are her roofers. Would recommend ARS highly!Services: Roof repair for storm & wind damage, Roof repair, Roof installation
Bobby Ramirez
2023-12
Such a great company with a great leader and team. ARS delivers a great product with an amazing warranty!! Keep it up Letitia and team
Aaron Turner
2023-05
ARS was very professional and installation was done to our satisfaction. Letitia helped with the roofing selections and it turned out fabulously! We recommend this A-1 company to all our friends and associates. They did a fantastic job! Thank you ARS, keep up the good work!Services: Gutter repairs, Roof inspection, Roof installation, Gutter cleaning
Katie Murray
2023-05
I was experiencing a leak in the roof over my garage. ARS went above and beyond my expectations to get this issue fixed. They were completely booked and still made the time to come fix my leak in December before the rain started coming. That consideration alone was worth me giving them my business. But on top of that every employee is so nice and friendly every step of the way. It was a painless process from inspection to project completion. And now I can rest easier knowing my roof won't leak during these crazy storms. Thank you ARS!!!Service: Roof repair
Brook Terhune
2023-05
I made the mistake of not using ARS Roofing when I replaced my roof...fast forward 5 years...I had a roof leak that I noticed 30 minutes before I was set to leave for the airport for a 13 day trip. I called the emergency line, the owner called me back personally to assure me that they would be to my house that day. I left for the airport knowing the issue would be handled, and it was. They texted me photos while I was on my trip to assure me that patch was made and set up a time to come do the full repair. Lesson #1: Hire ARS in the first place to do the roof. Lesson #2: Emergency services/repairs top notch.Services: Roof repair for storm & wind damage, Roof repair
Mischa Hedges
2023-05
The team at ARS did a fantastic job replacing the roof on our 100 year-old craftsman house in Santa Rosa, replacing an aging tar + gravel roof with a new shingled roof. The upgrade enabled us to have a dry roof over our heads, and a new solar installation. When we had questions or concerns, they were responsive and prompt at addressing them. For example: after the installation, we noticed some issues with the gutters that needed to be fixed. They came out within the week to address our concerns, and we're happy with the results. We'd recommend ARS's work to anyone who wants high quality work done to their house.Services: Gutter installation, Roof installation
Justin P. McCarthy
2023-05
We engaged ARS to replace the roof on our home in Marin County, in preparation for a solar panel installation. Everyone we worked with at ARS, from Letitia (the owner) to Bret (the estimator) to Destiny (the office manager) to the installation crew was professional and communicated clearly.Our home is large and split across two-and-a-half floors on a steep hill. There are many segments and pitches to the roof; it's not the easiest home to re-roof. ARS did a fantastic job. The new roof looks great.During the project, we noticed some debris accumulating around the house as a result of the roof work. When I brought this up to Letitia and asked her to make it a priority, the team cleaned up the mess and then made sure to check the site every day.I would recommend ARS to anyone looking for a reliable, efficient roofer.Service: Roof installation
Elliot Levin
2023-05
From start to finish an amazing and satisfying experience with ARS. Their inspection and proposal was prompt, detailed, and competitive. While they’re a busy company they were very responsive to our request to schedule us as soon as possible. They job was excellent and their crew so friendly. Our premises were spotless after they were done. When we have to replace our roof we won’t go anywhere else!Services: Roof inspection, Roof repair
Camille Hoffman
2023-05
All the people who work for ARS are stellar. Every crew member who came on site did a fantastic job, were polite, respectful and communication was spot on. We had needs that needed to be addressed and they were taken care of with the utmost professionalism. Letitia Hanke's company is amazing. I have worked with other roofing companies and by far, ARS out ranks them all. The communication is the #1 priority and this company has that. The roof looks incredible. They had to prepare it for solar and put in a new roof like never before. Highly recommend ARS roofing for all your roofing needs and prep for solar panels. 10 stars, Excellent!!Services: Gutter installation, Roof installation
l l
2023-05
I HIGHLY recommend ARS! While visiting my aunt last winter her bathroom flooded. First thought toilet was leaking so called a plumber. Upon further investigation water was coming down wall onto floor due to a clogged downspout and rain. I needed a miracle to address the emergency before I had to leave, Christmas week, with a forecast of more rain. In first call to a local roofing company I was told the soonest opening was February. I asked if they could recommend anyone (I was not local) and they suggested ARS. Thank goodness! Letitia returned my call promptly and was able to get a crew to my aunt's house that afternoon! She was understanding, helpful and extremely knowledgeable (side note - Letitia also trains tradespeople and runs charities). Oscar and Mario came within several hours and cut back vines that had grown onto the roof, trapping leaves the length of the gutter. They could not have been nicer and also repaired part of gutter that needed support. Such relief to get that fixed for my family and avoid a much bigger issue. Destiny in the office was also helpful regarding invoice payment. Again, I HIGHLY and whole heartedly recommend ARS! Thank you Letitia and team!
Linda Hamza
2022-05
ARS Roofing not only saved the day for me during last year's storm but followed through with a full roof replacement that had a few unexpected challenges. The team (office and onsite) were always professional, kept me informed of when they would be onsite, and took the time to show me where the source of damage was from the storms and how they were ensuring the issues would be resolved. First rain after the replacement I was a bit nervous ... but everything stayed nice and dry inside. And the cherry on top, the gutter guards mean no more squirrel peanut shells clogging the downspouts!
Steve Page
2023-05
We hired ARS to clean and screen some problematic rain gutters and it was a breeze from start to finish. One call, an inspection visit and their crew showed up on time and finished the job quickly, and left no trace behind. Great company, I'd highly recommend.Service: Gutter repairs
Christine Nail
2021-05
ARS has been one of the best companies we’ve worked with since buying a house. Getting a new roof is a huge financial decision and I wanted to go with a company that would do it right the first time and that’s exactly what we got. The companies communication is top notch. Everyone I’ve spoken with at this company has been patient and kind. They will even have someone come pick up things from you if you need them to. And the owner is an absolutely lovely woman who personally comes by to make sure the work is done and done well. I HIGHLY recommend ARS for your roofing needs.Services: Roof repair, Roof installation
Aaron Friedman
2021-05
I have known ARS for a long time and have had many community interactions with them. When covid hit, like a lot of us, we decided to update the house. The tile roof needed to be updated, new gutters and gutter covers. I called Letitia and she had her team get right on it. We got the estimate quickly and then decided to make it happen. Roof was done first, then the gutters and covers. When they removed the old gutters, poor construction from when the house was built, revealed issues with part of the roof and the damage as a result, ARS let me know, showed me the options and we went ahead and had them fix it all. Well worth it! It looks great and their team made it easy!Services: Gutter installation, Roof repair, Roof installation
Frank Aguero
2022-05
ARS Roofing is a class act. I had them come out to give me an estimate on my new home in Rohnert Park to clean my solar panels. The estimator who was very professional had pointed out to me that our rain gutters and a defect when installed. I immediately called the builders and they came out and fixed it under warranty. If it wasn't for the detailed inspection of ARS Roofing I would of never found out about this until it was too late. Thank you for all your help ARS Roofing for ensuring my roof and solar panels are working soundly!!! I've since have recommended ARS Roofing to all my neighbors and family.Service: Roof inspection
zoey me
2018-05
We used ARS and had a very good experience. It was during the time when it was difficult to get a roofer to even return a phone call, but ARS had a real person answering phones. And even though the list to get our roof done was long, we were guaranteed to have our leaks addressed until it was our turn. And that is exactly what happened. We had 2 minor leaks patched asap during the heavy rain season and then got our roof done over the summer. Next rainy season, the new roof performed perfectly. All of the ARS people were very hard working and professional. We are extremely happy with our new roof, which has a life time warranty. It was a tiny bit extra to have the materials and labor covered for the life time warranty, but we felt it was worth it because we do not want to re-roof again!
Noah Ongart
2021-05
I've had the pleasure of getting to know ARS Roofing's owner over the past four years, and I can honestly say that there is no one in the trades more passionate about roofing than she is. Letitia and her team at ARS Roofing embody the community values you'd hope for when entrusting a business to work on your home. If you're looking for a group that will care about you, your well-being, and the longevity of your home, then I definitely recommend calling ARS Roofing.
Angelique Ettin
2023-05
Letitia is an amazing Buisness owner, her crew is courteous, timely, proffesional and above all quick to respond. My recent roofing issues were immediately addressed and repairs were prompt and solved my issues. I will be contacting them in the spring for a complete reroof of my home. Want 5 star quality, contact them today for amazing stress free experienceServices: Roof inspection, Roof repair
Doug Pettit
2023-05
Whether I am walking into their office or calling on the phone ARS always greets me with excitement, professionalism and a desire to find out my needs. Be they roofing estimates or bids. Then they come up with the best way to meet them.ThanksDougServices: Roof inspection, Roof repair
starstevenson
2021-05
ARS was quick to send out on estimator and the worker that came out was very fast, but upon completion of the work, it was not as nice as I expected. I was never completely pleased with the work, as some of nail holes were un-filled and some of the sheet metal repair looked rushed and puckered and poorly sealed. Later, upon cleaning out my gutters, I took pictures and got the courage to reached out to the owner to explain my frustration and share pics I had taken. She explained that she had already fired the guy who came to my home that day and she agreed that the work was not up to her standards as well! She offered, a more than fair partial refund and even offered to have a “great” crew come out to redo the work for free. I appreciate that the owner stood by her company.Services: Gutter repairs, Roof inspection, Roof repair, Roof installation
Jeff Wright
2019-05
Worst roofing experience I've ever encountered. After several phone calls to ARS office, the work was finally completed several months later. During the time ARS was doing the complex we live in, they were using our electricity to run their equipment, without asking first. The new gutters did not match the existing gutter location. ARS staged a lot of their equipment, misc. saw blades and their trash, in plain view, where it still sits, to this day, 6 months later, in the complex parking lot, not to mention us having to pick-up roofing nails, daily, off the pavement. Worst roofing contractor ever!
TaraAGM
2019-05
You’ve been there... it’s the first real rain of the season, you walk into your beautiful office, and there’s a leak! I called ARS, get a live person, she takes the details, assures me their scheduler will call back today.I figure if I’m lucky it will be much later as I’m likely one of many that need an unexpected fix revealed by the rain, still during high construction season. Within the HOUR I received a call. She lets me know it will probably be tomorrow unless today’s scheduled calls all go smoothly, then there could be a chance today. Surprise! Before noon Rafael calls, says he can be there by 2 if that works! Talk about under promising, over delivering! Inspected the roof found the tiny spot letting water run in, fixed it fast!This is a great experience to have just once, but we’ve been fortunate to have had that same delivery of service the first time we ever reached out to ARS - last year, and that repair is still going strong. Love they are fast, polite, do great work, no attempt to upsell other unnecessary services. You need new construction, gutters, solar, or a repair? Call ARS!
Nicole Humber
2019-05
Woman owned roofing company, what could be more better than that? Oh wait a roofing company that actually responds, delivers great customer service and suburb quality! ARS is our all time go to roofing contractor, I am a GC and I come across a lot of roofing situations that I know needs an eye for detail or even simple roof tarp/patches. They can do it all. Any solar needs, go to them too, I have come behind so many solar companies that have caused more damages to roofs because they are not roofing contractors. Leave it to the professionals to do, ARS!
Monday | 8 AM-5 PM |
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Tuesday | 8 AM-5 PM |
Wednesday | 8 AM-5 PM |
Thursday | 8 AM-5 PM |
Friday | 8 AM-5 PM |
Saturday | 8 AM-5 PM |
Sunday | Closed |
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