Covina Hills Chevrolet

Catherine Daye

2024-04

** I would not work with this dealership knowing that anything that may come up in the future would not be addressed, even acknowledged.**I purchased a used car from them 1.5 years ago and the team was great. The car had little history reported by the dealership (was used for a short period of time and then stayed in various dealerships throughout the pandemic).BUT. I brought my car into a body shop for a small repair that required removing the bumper, and they found that there was a previous poorly-done repair. The bumper was zip tied and glued to the body, and needed to be replaced. I called Covina Hills Chevrolet to discuss why the repair was not disclosed and ask if they would have any solutions to help with this additional part replacement. While the staff was kind and tried to get me in touch with the sales manager, he would not speak with me and my call was declined every time I was transferred to his line.

Israel Guerrero

2024-04

Great sales staff, worked with Natalie via text to help me locate vehicle I was looking for, Saul helped sell me on believing the Chevy Silverado was the car I needed in my life. The finance team helped me get into the car at a better rate than my credit union was able to offer and within my budget.

ErIcKiTo “Erickito”

2024-02

Eva, Chris, Andrew were amazing made me feel comfortable, especially being my first time buying a car.Made it very easy for me too understand and worked with my Dad and I too get the best deal available. ThankU so much

Saucedos

2024-05

Aaron was extremely helpful throughout the buying process. Him alongside representative Alvaro helped guide me through the process in a clear and insightful manner. Would highly recommend checking them out when you are looking for that new ride!

Gregg kraal

2023-12

I just had a great experience at Covina Hills Chevrolet. Christopher Cuevas was knowledgeable and super friendly. The rest of the team was welcoming from the beginning. I did not feel pressured one bit. They listened to my concerns and requests and we were able to make a deal for a brand new Silverado. Thanks guys!

Jeannette martinez

2023-11

My husband and I were in the area just to browse around, we end up talking to a salesman named Brandon. We test drove the 2500 we loved it so much! He end up being able to help us get the truck. He and razi were so nice and helpful . They worked around our budget. I'm so glad we chose to stop here they are very welcoming here at Covina hills Chevrolet. I would definitely purchase another vehicle from them and recommend them to friends and family. If you're looking into buying a vehicle this is the place to go to. Trust me you won't be disappointed. The employees are all friendly. Thank you chevy I'm exited to drive our new 2024 chevy silverado 2500 diesel truck 😊 Thank you once again Brandon and razi your the best God bless you both !!

Doug

2023-05

Many thanks to Willy and the entire TEAM at Covina Hills Chevrolet for the smoothest and most pleasant deal ever. They explained everything from start to finish with professionalism beyond other dealerships. Highly recommend them to anyone looking for a new or used car. Thanks again for the extra special help.

Arianne Hernandez

2024-03

Had a positive experience at the Chevrolet Dealership. With the help of Steven who was incredibly helpful and friendly, answering all of my questions thoroughly. We had a great conversation, which made the car-buying process enjoyable. I highly recommend this dealership to anyone in search of a positive and stress-free experience.

Pedro Alamillo

2024-04

To anyone who brings in their vehicle to this dealership be very aware, alert and careful. Recently I took my vehicle to get the regular oil change but then all of sudden it needed transmission flush, coolant flush and many other flushes that it was going to come out to well over 1K. I said no and did the regular oil change. A few weeks after I noticed that my truck was not shifting properly and was getting stuck on reverse. So I called roadside assistance and they informed me that a thing that's hooked to the shifter was loose. So I took my truck to this dealership and explained what happened. After almost half a day lost waiting for my truck they said what the roadside assistance tech said and the dealership ended up charging me over $200 Dollars just to screw something back. So in the end know before what's wrong with your vehicle before taking it to the dealership. Ask questions Scan your vehicle with a vehicle scanner and just tell them what the vehicle scanner said.

Eddie Ruiz

2023-11

All staff are friendly and with good music too.Most competitive prices from all the other dealers around. Mr.C.Ortega, saleperson, was great and very easy to work with. And, with,Mr.Ross manager was helpful too. Got my family and myself into a good vehicle with really low mileage and a decent price. Would recommend Covinahills Chevrolet to family and friends. Ands, when looking for another vehicle Covinahills Chevrolet will be my first choice..

Christian Simpson

2024-05

James and Daniel made the best experience I’ve had with Dealership. They got the car delivered to me the same day I called and we’re super easy to work with and didn’t try selling me on anything!

Alice Caldera

2024-05

Norma assisted me. She was very helpful and knowledgeable. She explained to me the throttle body and why I should consider getting some kind of fluid to help keep it clean.

A.C Robledo

2024-04

I was a longstanding customer here when I came in two days ago to do an oil change. I was told that my car would need $1000 worth of maintenance that I had already had done. I asked what the issue was and the staff proceeded to inform me that all of the previous workers were fired due to a lack of record keeping and missing documentation that was leading to people getting charged for services that were not performed. The manager was laughing at my situation and condescendingly told me to calm down, telling me that I wasn't the only one this happened to, and that he was there to help me, but when I asked for his name and title, he refused to give it to me. When they gave me printouts of my receipts for the services I had done, they did not match the copies I had on hand, I strongly suggest for anyone else this has occurred for to file a complaint with the Better Business Bureau.

Adrian S

2024-01

I recently had the privilege of working with Steven to purchase my first car, and I couldn't have asked for a better experience. From the moment I reached out for assistance, Steven was attentive, knowledgeable, and genuinely dedicated to helping me find the perfect vehicle. His professionalism and patience stood out throughout the entire process, as he carefully walked me through each step and provided valuable insights. Steven's expertise helped me make an informed decision, and his willingness to go above and beyond greatly exceeded my expectations. I am grateful for his exceptional service and highly recommend him to anyone in need of a reliable and trustworthy car dealership representative. What an honorable young man

rj quaint

2024-04

The new staff and management are wholeheartedly incompetent and negligent especially pertaining to documenting paid services. The previous staff were all fired and it apparently hadn't been the first time that occurred. They will charge you for services they do not complete, and based on the carelessness and callousness of management, that doesn't surprise me. I suggest anyone who has the same issues to contact the Better Business Bureau, since they suggested the same thing as well. The rubensque gentleman that claimed to be the supervisor had no idea what he was doing, so the individuals that own this branch might consider firing this cycle of staff as well.

Cindy Diekema

2024-03

My sales person was great and most of the experience of purchasing the car went smoothly. The service department, however, is a different story. Whoever installed my temporary license plate not only drilled the holes so big that the screws kept falling out, but they were drilled crooked. So I now have this beautiful $50,000 new Camaro with gorgeous rhinestone license plate frames that are crooked. If they can’t figure out how to do something that simple, why would I ever trust them to make a repair or even schedule a maintenance appointment for my car?Update: on the third visit, I believe the license plate issue has been resolved. However, I also had an $850 decal put on my car at that time. The service manager had assured me that it would be done to his standards. It is an absolute mess. There are air bubbles and bumps in the decal, and a large 2 inch tear/flaw on the decal on my spoiler. They appear to be completely untrained, incompetent, and have zero pride in their work. I have communicated with the service manager and got zero response. I plan to call my credit card company and stop the charge from paying.

Shay Corpuz

2024-01

As we know, it is quite a stress to find and look for the best deals and stress-free for a new car. But, we are lucky, to have found Covina Hills Chevrolet!!! With the help of Sales Manager Martin and Gabriel, we had the smoothest process, great experience, stress- free in getting a new car! and YES, We GOT a new Chevy Traverse in less than 2 hrs in the smoothest possible way Martin and Gabriel could do.Thank you so much, Sir Martin and Gabriel! See you again for our next future cars!Kudos to your whole team and will spread it to the whole town!

John Auger

2024-04

5 stars all the way for the Sales Team. Ceasar was our salesman and Alejandro was our Sales Manager and both of them were exceptional in the purchase of our vehicle. They both understood were we needed to be and they made it happen. I will definitely being going back here in the future to purchase a vehicle again. 0 stars for the Service Dept. Although the purchase experience was exceptional the service is absolutely horrible here. What is the purpose to set up an appointment to have an oil change and wait for the service when you are waiting for 3 hours and they haven't even started your vehicle. They over book their appointments and don't let you know you will be wasting your whole day here. I will never come back here for a service appointment as my time is more valuable.

Hercules Parra

2023-12

Hands-down, Christopher Cuevas, sales rep that assisted me one of the best reps I have dealt with very patient even with my little tribe of kids running around the dealership work with me and my wife as much as possible to make this happen to be able to drive out with a new 2023 traverse Chevrolet I definitely would recommend him to anybody. PS he even bought my family lunch and Starbucks lol.

Kaitlyn Nicole

2023-12

Martin was very helpful. He knew his stuff and he was able to get me exactly what I needed. While he did offer a few different options, he did not pressure and respected myDecision to what I wanted. Nothing less, nothing more. If your are looking for a new vehicle and a friendly sales agent, this is the place to go.

Mohammad Javad Asadi

2024-02

I recently had a great experience at Covina Hills dealership. I purchased a Chevrolet Bolt EUV and was impressed with Gabriel's professionalism and politeness. He ensured we got a good deal, making the entire process enjoyable and satisfying. Highly recommend!

karen hurd

2024-04

Alejandro was very nice and professional when I brought my car in for an oil change. I was able to use my points instead of cash today. It was a great day!

Jesus

2024-03

Shout out to Jerry and Anthony for putting me in to a Beautiful Ram Rebel. Had a great experience here they did everything they had to do to get me in to that truck same day. Overall amazing experience here highly recommend Covina Hills Chevrolet to anyone.

Ruben

2023-07

Ask for Gabriel!!My Dad came here looking for a new lease. We looked at cars and found one he liked. Gabriel helped us out with car info and prices.Ultimately, my Dad chose the car he liked and we got a great deal with low monthly payments. Gabriel helped us with the final paperwork/transaction. Gabriel made the transaction smooth and transparent.Highly recommend!!

Minho Kim

2024-02

I recently purchased a Chevrolet from Covina dealership and had a great experience. The staff Martin was friendly and knowledgeable, and they helped me find the perfect car within my budget. The process was smooth from start to finish.

Freddie Centeno

2024-03

Purchased a pre owned 2021 chevy colorado truck in very good condition. From the moment we arrived we were greeted and taken care of even though we didn’t have an appointment. A plus that this dealership had is a lot of bilingual sales associates which helped my spanish speaking Father a lot. We re very happy with the deal and we definitely recommend stopping by and see how they can help you.

Alle Lie

2023-12

Alejandro, the service rep that helped us was WONDERFUL, he was so nice and courteous. I had a good experience while I was at the dealership because of him. Unfortunately, our car gave us an error message as we arrived home from the service :( The error message was 'propulsion power reduced' and I got a similar error not long after I had my car serviced at this dealership last time, so it is starting to become a pattern. Last time I got the error, the car stranded me with a cap of 30 mph in the middle of the freeway.

Edeson Amorim

2024-03

Daniel and his sale team are incredible they will take care of you and do whatever takes do help you I really appreciate all the effort from everyone.

Richelle Massey

2024-02

Everyone we encountered was extremely friendly and helpful. Steven and Daniel helped us with our purchase, never making us feel pressured to make an immediate decision. Would definitely recommend this dealership to friends and family!

Fred Hruby

2024-04

Had the pleasure of being helped by Mr Daniel Diaz, who showed me the truck i came in for. He had the helpful vibe i wanted, along with their great mark-downs…definitely made a deal. Glad to say it didn’t take more than a couple hours as well. When i’m back on the market in the future, i’ll definitely be back.