Reitz Roofing, Inc.

Maggie Liberatore

2024-04

First, I’m taking accountability for my portion of why I had such a terrible experience with this company. I’m a first-time homeowner and had absolutely no idea how homeowner’s insurance worked (I’ve never even had to file a claim on my car before). That being said, Reitz Roofing are the professionals in this case, and they were anything but. Not once did they confirm or ask anything about insurance prior to the roof being replaced. After the roof was completed, I explained the situation to both them and my insurance, and my insurance was more than willing to work with them to get a claim filed and approved. However, Reitz Roofing didn’t record ANY of the damage to our roof. They said they took pictures at one point but deleted them. When I asked why they deleted them, they backtracked and said that pictures weren't taken at all because I had to specifically request that to be done, which was NEVER communicated to me. They were aware that we were replacing our roof due to damage, so I have no idea why they wouldn’t have mentioned this to me (if it’s even a real policy). I spoke to other roofing professionals because I was desperate for help, and every one of them said that recording and saving the damage is standard practice. Again, I understand that my naivety with insurance created an issue and I apologized to them for this, but the fact that they seemingly lied about recording the damage, and never once confirmed with us about insurance prior to the roof being fixed completely screwed us. My husband and I now have to pay thousands of dollars for this roof, and not once was there even a slight apology for their poor communication. They did provide me with a slight discount though, which I do appreciate, but not without once again refusing to answer my questions about the damage not being recorded or saved (which would have allowed my insurance to approve the claim) and threatening collections. My insurance agent was absolutely appalled with this situation and how they handled it. I was completely taken advantage of.

Lauren Panicucci

2024-03

We worked with Reitz Roofing when we bought our new house. We wanted class 4 shingles in black and due to supply issues we weren't able to actually replace our roof for 4 months. This wasn't an issue with us, however the lack of communication with updates as to when the replacement could happen were awful. We had to constantly check in with them. Once our roof replacement took place it looked great, however the crew damaged the siding in multiple areas so we had to call them to get that replaced. They took action and quickly sent a siding repairman out which was great. Post roof, they never sent us an invoice and we had to reach out to them to get it sent. Overall, the quality of work was good, but could improve on their communication.

Neelam Shrestha

2024-01

I highly recommend Reitz Roofing Company to anyone in need of roofing services. Their expertise, professionalism, and dedication to customer satisfaction make them the top choice in the industry. I have been working with them for several years now and will continue to work with them in the future for any roofing needs. The owner of the company, all the technicians, and the staff are wonderful to work with. I wish them all the best.

Vala A

2023-10

Reitz roofing is responsive, professional and timely. They hold true to their commitments and follow through. No haggling, fair price and does the job right. I was personally impressed with them not wanting to “get more money” outside of the necessary build. They listen to the customer and respond quickly. I will definitely use them again and refer them to others. Thank you, Reitz, you are the best!!

Karla Bielanski

2023-11

I first started working with Reitz Roofing 23 years ago. I'm a Realtor and have done some fix and flips, and Reitz has always been reliable, communicative and professional every time! Thanks Bernie and Brandon!Services: Attic venting repairs, Roof repair for storm & wind damage, Roof installation

E H

2023-08

I have Reitz supposedly replacing a roof, with work to be completed by tomorrow, 7/21. Tiles delivered but no work done. This roof needs to be completed and inspection done by 7/24. The communication has been awful from the start. The buyers real estate agent suggested these people and although I had a lower bid, we chose Reitz because they were thought them to be a known commodity. I was told they would start today. No one has called to say otherwise. My neighbors are reporting no work is being done. My realtor is going over daily and telling us the same. This is totally unacceptable.

Brad Lewis

2023-10

I have been using Reitz Roofing for over 20 years. As a Realtor and property owner, I can always trust Reitz for a honest assessment. Thanks for all your help over the years!

Olivia Martin

2023-10

Unfortunately, I had a sour taste in my mouth after speaking with the receptionist (Melody or Melanie? I couldn't quite catch her name). She had an attitude over the phone that quickly turned me away from using this company. I'd rather wait longer for another contractor who actually appreciates and wants my business.

chris collins

2023-06

7 years ago, my neighbor in my quad plex decided to replace a roof-Well here comes Reitz, tearing off my roof, which I did not authorize. This was a domino effect- as all the other neighbors were forced to replace their roofFast forward to now. I have major leaking - Come to find out, they did not replace the tar paper, some areas have NO tar paper and non of the sub-roof was replaced (maybe because I didn't pay for the new roof that they tore off by mistake). I was told this roofing job probably would not pass code. I would think twice before using them

Sonja Leonard Leonard

2023-06

I sold real estate for 30+ years in Denver and never used another roofer for my many properties or my many clients...Reitz is superior on every level. My highest respect for all the men and women who work here!Services: Roof repair for storm & wind damage, Roof inspection, Roof repair, Roof installation

Brandon Baker

2023-05

I found Reitz to be deceitful in their business practices. We had them come out in May to give a estimate on a house we were under contract on and used that quote as a basis of negotiation during the inspection. Fast forward one month, I call to schedule the replacement and discuss upgrades to the shingles. At that point I’m then told, because of a price increase from their supplier, the roof will be $500 more than originally quoted. Ok, fine….I guess I can understand that. 2 weeks later after Tucker didn’t respond to an email to confirm scheduling I called to check in. Now I’m told it’s an additional $500 more than that! $1000 more than originally quoted, and this isn’t a very big roof. I’ll find a respectable, honest company to complete the work as I wouldn’t want any more surprises $ to come when the final invoice arrives. Looks like others have had similar experiences.

Abby Riley

2022-05

Very disappointed in our experience with Reitz Roofing. We submitted a warranty claim for our shingles and Reitz cashed the check even though the amount received from the warranty provider was only for 50% of the expected amount. Per explicit wording on the check, the Warranty Claim was considered final as soon as the check was cashed, so we lost thousands of dollars. Reitz knew that my husband was trying to resolve the situation with the materials provider but they cashed the check anyway. Even worse, they did not send us our 50% until 3 months after the check was cashed. Would not recommend.Service: Roof repair

Cathryn Jean Shepple

2020-05

We are so impressed with this company and their employees! From the owner to the laborers, they were professional and did quality work. And the City of Arvada’s Inspector was impressed as well! The rain had them behind but it sure didn’t slow them down once they got a nice day. One day, yes, one day and they had our roof completely finished! And we have a large home. They cleaned up wonderfully!! Left our property better than they found it. I have already recommended Reitz Roofing and will continue to do so! Thank you for your integrity and fast & courteous service!

Janell Brooks

2019-05

Highly recommend! We have used Reitz Roofing 3 times within the last 10 years, and couldn't have been happier each time. They just completed our latest project with a quick turnaround time (as is usual), and it looks great. We've always found their pricing to be the best, and you don't sacrifice anything for quality.

Justin Adams

2020-05

Reitz originally installed the roof on the house I bought, there was a manufacturer defect Ithe shingle after a year. They came out and shipped off a sample to the manufacturer and took care of the warranty in a timely and professional manner. I would recommend them. Thanks for the clean and good work!

Daniel Rips

2019-05

Reitz installed my roof when we bought our house in 2011 and the job was done fast, professionally and was very affordable. Through no fault of theirs our swamp cooler began to leak and did a little roof damage. I called Jim, the manager, and he showed up to my house in under 20 minutes. He quickly diagnosed an issue with the swamp cooler and our whole house humidifier, which was set much too high. Even though we were out of the warranty period he sent someone over to redo the areas around the swamp cooler and at no charge. If you are looking for a new roof or having a problem I highly recommend using Reitz!

Cynthia Courtney

2020-05

Reitz Roofing did a great job! They were efficient, on time and provided me with the product my HOA required at a fair price. In an industry that is plagued with substandard contractors, this company is a standout!Mike was very responsive and Rita was delightful!

Hope Arnold

2016-05

Had a positive experience with Reitz. I called them to inspect my roof prior to putting my house on the market. My realtor recommended them because other clients of hers had had positive experiences with them and their rates were good.I called them and 2 other roofing companies. They got back to me with an estimate for replacement of the roof within 3 days. I had wanted them to certify the roof rather than replace it. I emailed and asked why they wrote an estimate for replacement. They responded immediately and explained the damage they found and why the roof could not be repaired or certified.I contacted my insurance company and filed a claim. They adjuster reported the same information back to me as Reitz. When one of the other roofing companies got back to me (more than 10 days later) they confirmed what Reitz had said as well. So these guys were giving me a straight estimate and they did it quickly and at a better price.It is hard to know if you can trust a roofing company when they tell you it has to be replaced. These guys were honest and had better customer service.

Gene Jones

2023-09

Reitz just replaced the roof on my house. They did an excellent job and were done in one day. I am very happy.Service: Roof installation

Scott Beam

2018-05

Wonderful to deal with. I called probably 10 times with questions before hand and they had to deal with my attached neighbor as well. They always patiently answered all questions and got the project done ahead of schedule. Both crews I had out (on 2 separate jobs) worked super clean. Will definitely use Reitz on my next house.

Chip Self

2023-12

Absolutely unprofessional company with no ability to communicate effectively. The lowest bid does not mean the best.Service: Roof repair for storm & wind damage

Gregory Woods

2018-05

Edited review:When I'm wrong I'm wrong. I previously left a much too hasty negative review of this company. First off, my roof looks great and the price was excellent. That was always the case. There was a minor issue with clean up and a couple small problems that needed addressed after the roofing crew left... but once these things were brought to the company's attention they sent someone out the very next day to make it right. That's proper service, and my cynical review was unwarranted. Thanks Reitz Roofing for the top notch customer service.

John Emmons

2021-05

By far one of the poorest experiences with a contractor I have ever experienced. We were required to use Reitz through our home buyer's request on the inspection report. They were never able to give us a time or date that they would arrive and threw a fit when they couldn't come on the one day of the week where we could not have any work done on the house (even asked why they couldn't come...cause I work that day), their customer service rep on the phone was rude and snippy, and they didn't request any payment when they finished the work so we had to call them and check to see if we could receive the invoice. Still not sure if their work will match the estimate agreement, but with this company, who knows? 100% would not recommend.

Steven

2019-05

Excellent service , and the workmanship was flawless. Had the roof stripped of three layers and perfectly replaced in less than 7 hours. The roof looks better than I imagined !! Thanks to all the folks at Reitz Roofing for a painless process at the best price. 5 STARS !!

Rodney Mullins

2016-05

Simply the BEST ! I've used Reitz roofing for over a decade, had them re-roof my home and 4 rentals that we own... And they do a great job! They always beat the competition in price. They wrap my home in protective tarps and plywood, then they can completely strip and reroof a home in 24 to 48 hours. PS - I even trusted them to reroof my mother-in-Laws home... enough said !!

Catherine Davis

2016-05

Nightmare--Having used Reitz in the past, we called them immediately after a hail storm damaged our house last spring. The experience that ensued was a true nightmare. Our home was damaged May 2014--the roof was complete/passed inspection in spring 2015. In a nutshell, here is our story: Roofers came out to remove damaged roof, thereby leaving our home vulnerable to rain--it rained that very night, so we woke up in the middle of the night with water pouring through our light fixtures and fans in two bedrooms and two bathrooms, which caused internal damage. We stressed the importance of nail removal in our yard, as we live in a neighborhood with thousands of children. We personally picked up over 100 nails the week of Halloween. Reitz came out again to remove nails, and after they completed another sweep of our yard we found another 50 to 100 nails. Reitz damaged our gate, solar panels, garage door, and flower gardens. While they did fix most of the damage to our house, the roof failed inspection multiple times. The discount was roughly 7% for all of this distress, so I do NOT recommend this company. Horrible!

Benjamin Paige

2018-05

This is by far the best choice we have made concerning home repairs in a long time. Everything about working with reitz was hassle free, straight forward, and done with a sense of pride in workmanship. First off, I appreciated their simple contract with no fine print or hidden stipulations, that was something I didn't get from the other company's. Then, they went out of their way to make sure that we were getting exactly what we wanted and were comfortable in our choice, there was no high pressure pitch for anything, and we appreciated that. And lastly but most importantly, the crew that came out and replaced our roof was efficient, effective and accommodating. They even took extra care in cleaning up the yard before they left because they knew we had a little piggy that would eat anything he found out there, that was extremely appreciated. The cost was incredibly reasonable but the true benefit of hiring reitz is the value. Unmatched at all levels. Thank you for everything. Ben and Vince

Chris Gayer

2018-05

Reitz has helped me with several roof repairs and recently installed a new roof for me. They were very efficient, reasonably pticed, and did a great job. They left our house clean and without damage.

Laura Lewis

2017-05

Reitz installed a new roof on our house in 2009 and the area over our porch where there is a low-slope roof started leaking last fall. Parts of the roof actually BLEW OFF during a snow storm and we now have no fewer than 10 leaks. They REFUSE to cover it via warranty and they gave me an estimate for me to pay $2000 to install a better roof where the existing low-slope is - despite the fact the roof is only 6 years old. When I asked why they installed such a crappy product to begin with that they knew would fail, all they could answer is "i don't know:" DON'T USE REITZ. They could care less about their customers.

Johnny Throckmorton

2023-06

Great roofing company, they did a quality job and clean up. They are very responsive and provide quality at a fair price. Highly recommended.