United Restoration, LLC

celina phaga

2018-05

Bryan and John were very helpful when helping me with my insurance claim after a hail storm hit my home. They got it settled very quickly, and communicated throughout. My roof took 1 day to replace and I was very pleased with the cleanliness of the job, and also with how reliable and trustworthy John was when running the project. They made this process very simple, and handled everything with ease.

Michael Littlefield

2019-05

United Restoration was great to work with and did a great job with the roof, the clean up and kept us informed all along the process. John and Cristina were both professional and responsive and willing to work with my schedule and other needs. There are a lot of companies out there to choose from and with all the hail this year doing your homework could save you a bunch of headaches.

Lessons from The minivan

2017-05

We had an insurance claim for hail damage inside and outside our home. The work to our drywall and paint was first done by a handy man that was friends with the owner. The work was done so poorly that it had to be redone. The work on the outside of our house was mediocre. Definitely not restoration quality. When I told them I was not happy with the way the work was done the job manager told me I was being nit picky.And don't expect them to be on time. I had to take off work for their schedule and when they were late it was like no big deal to them.If you want mediocre work done by a handy man then this is the company for you.

Jennifer Fisher

2019-05

You need to pick United Restoration to do your roof and other restoration work! John was amazing to work with. He handled all of the paperwork with the insurance company like a pro (including going back multiple times to ensure everything got fixed) and helped to get all of our hail damage to our roof, fence and porch fixed quickly. The last company we hired years ago, caused extensive damage to our house by ripping off the roof and leaving when it started to rain. Water came pouring in, ruining our drywall, ect. We also discovered, they left part of the old roof on and just covered it up and never installed vents. It was a total nightmare. United Restoration made sure the job was done right this time by removing all 3 layers of roof and installing proper ventilation. I've seen the worst and now I've seen the best! I'll always call United Restoration 1st thing when we need help.

Adam Rueter

2019-05

First impressions are everything in my opinion. My first impression of Bryan and his company were alarming to say the least.He contacted me in response to a posting I had online looking for work. He had me come in to discuss the position he was offering more in depth. Prior to going there I did some research and discovered quite a few recent negative reviews which had a lot of common complaints so I was a little apprehensive going in.As soon as I entered his office my first impression was that he just moved in within the last few days, turns out he moved in 2-3 months prior. It was empty, not the cleanest and in disarray. He had displays and product samples shoved in a closet instead of, on display. Most of his conversation consisted of bragging about how successful he is, how great of a salesman he is, how much money he has made and bad mouthing past employees and former clients that made “false claims/negative reviews”. He kept referring to the computer that was once operated by his secretary as the *bit@$es computer”. One of the benefits of the position he made it a point to mention was that his employees get a plethora of uniforms for all different working environments, yet, he, the owner of the company wasn’t wearing one. Throughout the interview he also had chew in his lip and was constantly spitting in a bottle and also took off a 6”-8” sheathed fixed blade knife and laid it in the desk which needless to say did not come across as professional at all.While he did offer me a position, I told him that I wanted to think about things and get back to him. Less than two hours after processing what just happened I came up with a revised proposal as a safeguard given the hesitations I had. I called and left a voicemail to which a day and a half later I never received a call back. I called him and he said he never remembered seeing I called. So we set up a time to meet a few days later. I arrive early and walk in the office only to find it in even more disarray than before. There was someone new behind the desk and he tried calling Bryan with no success. It’s now after the time we were supposed to meet and the guy behind the desk calls again and reaches him. I could hear parts of what Bryan was saying and he not only forgot about our meeting, he forgot who I was initially and had the audacity to ask the guy behind the desk on his first day in the office if it was something he could take care of. Bryan finally said he would be there in 20 minutes. At this point it’s almost comical and I’m just staying to see how much crazier this can get. 30 minutes later Bryan calls the guy behind the desk and says it’s going to be another 20 minutes. At this point I left and never even received an apology or explaination or anything. Normally it takes months or years for a company to make an employee feel undervalued. Bryan at United Restoration managed to do that in less than 2 hours.

Moe Jackson

2019-05

Contracted with United 21 June 2018 after the big hail storm in Fountain Co. It is now 9 August 2019 and they have not even been able to produce an estimate document or ever begin basic work like roofing. 80% of my neighborhood is near roof completion. I'm still waiting on quotes from United Restoration to provide to USAA insurance for almost 2 months... I defiantly expected better communication and service...

Andrew

2017-05

They started off great but totally dropped the ball when it came to getting a GAF rebate I was promised and it took them months to get my skylight replaced after the roof went on. the installers were good but the customer service side was severely lacking. Seems like I was told whatever I wanted to hear in order for them to get paid.

Bethany Andreen

2019-05

Over five months and none of the projects have been completed. A lot of the work they’d started was so bad that they have to redo it. The communication has been worse than the poor quality of work. It would have taken another company just a few days to finish the current scope of work, but here we are several months in with no end in sight and nothing scheduled after several phone calls and texts. They’ve collected the insurance money so it seems like fraud to me.

Hootan Emami

2019-05

Hands down the best roofing company I worked with. They were on time and available whenever I called. I would highly recommend them. The rep I worked with was Butch and I will definitely call him again!

Erik Schneider

2019-05

Butch Hoover with United Restoration has helped me with my own properties and those I represent. Very helpful not only in roof replacement but also the other damage to the homes resulting from storms.

Ashley Harris

2019-05

United restoration helped us through one of the big hail storms that came through the springs - they made the process easy and helped us every step of the way. Highly recommended!!

Jesse Garcia

2018-05

From beginning to end well informed, all knew and were acceptable knowledge of the work to be done, highly recommend this company, work on house completed in remarkable time and job well done my hat off to management and the sub contractors.

Steven Hurd

2017-05

Quick & thorough response to our insurance claim after a hail storm damaged our home. Very satisfied.

Sybila Godoy

2020-05

I guess they died so whoever had roof under warranty, tough luck. Me included

Nik Dre

2020-05

This company scammed us for 4000. We are left to file in the courts becareful

Christina Blackburn-Wanko

2018-05

Very professional atmosphere. Customer oriented

Nikki719 Dre

2020-05

Becareful... He has scammed many people!