Home Improvement Inc.

B T

2023-06

A couple years ago, I needed my roof repaired. I made the terrible mistake of hiring Stephen Johnson (Home Improvement Inc). At first he seemed trust worthy and legit, but boy was I wrong. He asked for insurance checks up front but took took over 6 months to complete the work. I felt totally scammed as I didn't think he would ever do the work and would just run off with the money, but I didn't say anything as I was kinda scared of him. As more people are needing roof repairs after the recent hail, I wanted to get the word out to NOT hire this guy-- I would give 0 stars if that was possible.Service: Roof repair for storm & wind damage

Mimi Merrill

2022-05

We contracted with Home Improvement Inc. (Stephan Johnson) last August to replace driveway & sidewalks as well as installing a French drain, a handrail, some gutters & caulk a joint where exterior side walls meet and add a gutter. The driveway & sidewalks were completed in late October but the remaining work was not. $2000 was withheld from the payment but the cost of the remaining work was about $4000 to $5000. I was able to leave 1 message about 6 weeks ago but received no response. Now when trying to call, the voicemail is full and no message can be left.

Chanel Mone

2020-05

I had an Absolutely terrible experience with Home Improvement Inc!!! I felt that Stephan started off as “nice” but by the end I felt belittled and taken advantage of. We met, we agreed on a price. I made it very clear that if he needed more money that he has to get that approved by my insurance company BEFORE starting work. Of course he did NOT do that so when it was time to submit he turned in the paperwork the FOLLOWING week of the date he told me it would be submitted. He told me that the shed roofing was done and that there were 10 men who completed the roof. Two things that I never asked for, but these were two things that increased the cost of the job. He was fully aware that I was in the process of selling my house BEFORE we signed the contract and that I had a strict deadline to adhere to. His decision to proceed with unauthorized work (the shed roof) could’ve caused me to push back my closing date. The crew also did not clean up their nails afterwards and a nail was stuck in my tire, a few more inches to the outside and Discount Tire would NOT have been able to fix it (discount tire specifically told me it was a ROOFING nail). We also verbally agreed that he would get the second half of my deductible when the 2nd insurance check came in, he conveniently forgot that conversation and hassled the hell out of me for the money which forced me to use my mother's credit card. And the FINAL straw was he circumvented me and called my realtor DEMANDING my title company contact information. He kept saying “I need to send you a lien release” well come to find out he didn’t even have a lien on my property. He was very pushy and demanding with both me and my realtor and I don’t think it’s right for a older man to talk to a woman in that way. I believe every contractor should be paid for their services however, Stephan did not communicate his intent to get money directly from the proceeds of my house sale, and he added an enormous amount of stress the few days before my closing. In my opinion Stephan is a TERRIBLE communicator. Personally I wished I went with this big company, K&H although I try my hardest to support small business. This experience has made it difficult for me to trust small business. I'll be registering my complaint with the BBB as well.

Bobby Martin

2020-05

OMG !!!! I close on Friday had to have the roof replaced after a inspection found hail damage I never knew was there !!!Stress city right NOPE!! Home Improvement to the rescue!! They worked with the insurance company to get the deal done by meeting with the adjuster. They knew that time was not on my side . Well ......... I could not believe it ....They fixed the roof completely replaced it !!!!In 3 1/2 HOURS!!!!!! A big crew came and did a amazing job . I have never seen a group work together any better!And In 3 1/2 hours they left no foot print !!! Not 1 piece of trash in my yard my neighbors yard nothing !!!Very pleased isn’t big enough of a statement!You won’t find any better, my stress level is 0!!!He will be doing all of my neighbors roofs as well. I will use them for other projects at my next house and will definitely trust them with my business.Even if time is not your stress it might be that every roofing company in town is calling every 10 minutes let the guys take care of you home.I know they put my mind at ease and I’ll get a good nights sleep finally in 2 weeks!

Kara M

2022-05

Worst experience ever! If I could give zero stars I would. Took almost a year to get any work done after taking 50% of the money upfront. Terrible service and not responsive…oh unless he wants more money. Stephen Johnson is unprofessional and takes advantage of people. Save yourself the frustration and use another company!

Richard Schultz

2022-05

I've read multiple stories of him stealing money from multiple clients and never doing the work, or refunding the deposits. so my question is why or how is he not in jail....?

Afton Allison

2020-05

I am very grateful for the work that was done. This company demonstrates a wonderful work ethic and timely results!