Masterpiece Roofing & Construction, LLC

E K

2024-01

Don't waste your time with this incompetent owner. They installed my roof in 2020 when Rex was the owner - he was a great guy. I had 25 cracked tiles after the install and they refuse to honor the warranty. Complete run around every time you call. And we live in the same neighborhood. Sad to see that business owners think they can treat customers like this. Very disappointing.

Mo Cheetany

2023-11

Masterpiece roofing does a horrible job following up and they don’t honor their warranty. Our roof was installed several years ago by Masterpiece Roofing but under previous management. At the time, I was reassured that my roof was warrantied for workmanship. Earlier in May of this year, I noticed a few broken tile shingles due to the hailstorm. I called Masterpiece roofing and spoke with Lani. I explained to her my situation, and I asked to have a roofer walk my roof and assess for additional damage. She remembered me from the original roofing job, and she assured me that someone will come by and take a look at my roof. More than a month went by, and I never heard from anyone. I called Lani to get a status, to my shock, she completely forgot our previous conversation. She had no recollection of anything that we had discussed so I had to start over and explain my situation from the beginning. She proceeded to tell me that the tile shingles are difficult to come by and asked me if I had any extras. I explained to her, as I did in my previous conversation, that I was not provided with any tile shingle samples when the roof was originally installed. More importantly, I wanted a roofer to walk my roof to ensure that there’s no additional damage. It’s been over five months now and I’ve called Lani several times during that period, and she will not return my calls. I’ve also texted her several times, she replied once a few months back and her exact text was “I’ll get right on it”. When I call the main number on the website, I get a message that the number is not in service. Needless to say, no one has been by from Masterpiece roofing to walk my roof and assess for additional damage. I will never use Masterpiece roofing for any future projects, and I DO NOT RECOMMEND them because of their unprofessional customer service.

Spencer & Jen Cummins

2023-05

We had a new roof install through masterpiece 5 1/2 years ago and little did we know it would end up costing us $$$$ years later. We are dealing with water and mold damage that could have been avoided if Masterpiece had done the job correctly.While doing construction in one of our upstairs bathrooms we found out that we have a mold and water problem due to poor ventilation in the attic and ice daming which led to a slow leak down one of our pipes. I am certain that the roof and ventilation were installed incorrectly which over time has created a major problem. As soon as we noticed this issue we called masterpiece and didn’t hear back within a day so I emailed them. Someone responded to the email and I was told someone would call me but still days later we heard nothing. In that time 3 other roofing companies came out, inspected and followed up with me, and one was ableto repair it. I finally got a call back from masterpiece more than two weeks after the issue was brought to their attention but as of today there is still no resolution or follow up from masterpiece.All 3 of the other roofing companies came to the same conclusion on the cause of the water which is improperly calculated ventilation and the sloppy install/ lack of ice and water shield.When I spoke to masterpiece, they told me it was impossible that they skipped the install of the ice and water shield, but I have pictures showing the removal of the roof, which does not have ice and water shield installed. Again I have not heard back from masterpiece, but I absolutely would not recommend this company to anyone unless you are a roof expert yourself, and can verify that every step of the way is done correctly.The pictures I have attached show water damage on my OSB, as well as the removal of the felt with no ice and water shield.I would recommend Bulldog Roofing or Formula roofingService: Roof installation

Riggs Osborne

2023-05

Steve G. did a wonderful job of managing the replacement of my roof and painting my house after a major hailstorm. He coordinated with my insurance company on a number of occasions to insure that I received adequate compensation. He made sure that my solar panels were removed and placed back on the roof after the new roof was installed. The paint job was outstanding. He came back after the paint jwas finished and personally did the work that I asked him to complete. I will be recommending Masterpiece without reservation to my friends and associates.Services: Gutter repairs, Gutter installation, Roof inspection, Roof installation, Attic venting installation, Roof damage repair

Jose Sang

2022-05

Very satisfied with the work from Masterpiece Roofing! Ryan was easy to work with and always looked our for my best interest. The company was reliable, they helped in everything from filing a claim with my insurance to cleanup after the work is complete. The installation went smooth and no surprises at the end of the work. Highly recommend!Service: Roof repair

Lisa Hohler

2022-05

This is a great company to work with and always enjoy giving our business to a local company! Ryan and Steve went out of their way to make a difficult process so much less complex. The company did a fantastic job of replacing the roof, gutters and repairing hail damage and the painting of the exterior of our entire home. I would highly recommend them!! Kudos to Ryan for making sure our project was done to perfection!Services: Gutter installation, Door painting, Roof inspection, Roof installation, Exterior painting

Jacqueline Dennis

2021-05

We had some hail damage from a fabulous storm and had an employer come check out our roof and he was great. David was absolutely amazing. He was on time, very informative, and made sure everything worked out for my husband and I. His crew did the inspection and took care of all the insurance stuff and it was pretty stress free. We highly recommend this company and working with David Chavez. David was very professional and thorough with everything. Quality over quantity with this company. Thanks again for such a great job, we love our new roof. Highly recommended!!

Brittany Lain

2020-05

My neighbor spoke very highly of Masterpiece Roofing, so I felt confident choosing them for the project (hail damage to roof and paint). John and Eric FAR exceeded my expectations and were an absolute pleasure to work with! They found additional damage to my home on their inspection that was missed by my insurance company, then worked with my insurance provider to ensure those damages were covered. I could not be happier with the finished work, my home has never looked so good! I was very grateful to have worked with John and Eric, they were professional, extremely helpful, and made this process a breeze!

SallyAnn Prier

2021-05

Wind damage caused me to look into a new roof. Masterpiece Roofing was highly recommend by my insurance broker and they were right!Prompt service, quality products, follow-through, and time & attention for all my questions as we moved through the process with my insurance company and with the installation as well as the inspection.I also took time to ask the inspector about the installation and he was very impressed with the product and the attention to detail.Special thanks to Steve, who was my main point throughout the process, and continually went above & beyond (including showing up at my house on a weekend to tarp the roof as weather was coming in and the installation was still a few days off). TY Steve!Would highly recommend working with Masterpiece Roofing!Service: Roof installation

John Prinzo

2022-05

Masterpiece Roofing was a pleasure to work with. They were honest, friendly, on time, and took care of just about everything with my insurance company. Most, important, they were on budget. Their sales staff made the rounds following a recent hail storm and I'm incredibly hesitiant in working with door-to-door sales. They were so laid back and friendly it almost made me leery, but everything they noted from dealing with insurance, the project process, to getting everything covered by insurance panned out. A new roof and nothing out-of-pocket. I would recommend Masterpiece to anyone looking for their services.Service: Roof repair

carla bryant

2024-04

Brandon did an excellent job of providing service in a limited time situation.

Scott Cameron

2021-05

Michael, Andrew and Crew, aka the Rowdy Boys, just did an amazing job on my roof. Well I'm no expert, but it was done in a day, no hassle to me and it looks great. I couldn't have asked for a better process. They sent me a letter to let me know they could come take a look. I much prefer this to a door knock, especially in today's world. I figured why not, gave them call. They came and took a look and there was enough damage to warrant a claim. I called my insurance company and passed the call to them and that is the last thing I had to do. Great job, great guys, great crew!

Traci Dillard

2021-05

Absolutely the best customer service and quality work on our house by Masterpiece Roofing. They handled everything from helping with the insurance, replacing our roof, new gutters and getting our house painted. Steve was always there to answer questions or to make sure everything was done right. I would highly recommend them.Services: Gutter installation, Door painting, Roof inspection, Roof installation

Jung Choi

2022-05

Masterpiece Roofing & Painting company did great job on my house!Our house roof & paint were severely damaged by the heavy hails. They installed the new & best roofs & gutters & paintings! My house looks like a new house again! We highly recommend Masterpiece Roofing & Painting company to anyone who is considering new roofing & painting! Thank you to all Masterpiece Roofing & Painting company's hard working people for all the hard work! It was really the Masterpiece Works!Services: Tile work installation, Gutter repairs, Roof repair for storm & wind damage, Gutter installation, Door painting, Roof inspection, Attic venting, Roof repair, Roof installation, Exterior painting

justin williams

2023-05

I do not recommend using Masterpiece Roofing. They Cut major corners on the install. Did not properly install new step flashing or drip edges, damaged existing flashing leaving raised gaps and a wavy appearance to the new shingles, they have many raised nail heads leaving water penetration locations. We have tried to contact Masterpiece Roofing and they don't answer the phone, voice mail is full and not receiving new messages and emails are not returned. Stay away if you respect your home and want your new roof to last more than a few yearsServices: Roof repair for storm & wind damage, Roof installation

Matt Boka

2021-05

Just had my house and deck painted and they feel brand new. The quality of work was great, they fixed some damaged spots by replacing some wood, caulked everything else to seal up the house and prevent more damage, and the touch-ups to the paint needed were very minimal. Mike, Andy, and Andres the rowdy gentlemen team will take very good care of you!

Corey Ogren

2020-05

Steve G was easy to work with. He thoroughly inspected my house and made sure to let me know exactly what was needed. The roof was done in a timely manner and looked nice. He also helped me obtain money for repainting my house which was pitted from the same hailstorm which damaged my roof. The insurance company was difficult to deal with and he dealt with them on my behalf. He also recommended the painters who did an excellent job. They even worked all day christmas eve to ensure the house was completed quickly.

Linda Johan

2019-05

Masterpiece Roofing & Painting has done such an amazing job on my roof throughout the entire process. They even kept in touch even after the roofing work was complete. The crew was professional. They were very clean and organized and adhered to the given schedule. I even have neighbors giving positive comments about their work. I will definitely recommend them. Thank you very much Rex and everyone from Masterpiece Roofing.

Justine Vero

2017-05

These guys are great. They took care of me and my roof with perfectly. I couldn't ask for a better service. They were quick, efficient and they communicate every step of the way. It was convenient how they helped me file my insurance claim. Everything went smoothly. I highly recommend Masterpiece Roofing and Painting.

Samuel Gomez

2020-05

Quality of work was outstanding, roofing, painting and gutters.They did my current home and previous home, so I am a returning customer. Steve G was AWESOME. He found many areas on my home which was damaged by hail that I did not see. If you want a high quality job, I would highly recommend masterpiece.

Melinda Helgeland

2020-05

Steve G did a great job from start to finish! Always returned my calls and texts promptly-even on the weekends. Steve made a complicated process easy for us. Quality work and Steve understands how to deal with the insurance side and hold them accountable. I highly recommend him and his team!

Matt

2021-05

Being a first time home buyer, I was so stressed about the process of a new roof. I called my insurance company and asked for a referral which led me to these guys. Steve G. showed up the next day and went over the whole process in a friendly and professional manner. He was patient with me when I was waiting an extended period of time for the first check payment, and came out to personally guide me through the quality work his team competed when I was showing skepticism after they competed the whole roof in just a day. Awesome experience all around and would recommend Steve to anyone looking for a replacement roof.

Marilyn Webb

2019-05

We have enjoyed our working relationship with Masterpiece Roofing & Painting. Steve and Chris have always followed through on what they said they would do and we appreciate that. The office staff has been great to work with and the crew who replaced our roof did a fantastic job. We are also referring this business, to others we know, who need their services.

Anna Hommes

2018-05

When my insurance company turned down my initial hail claim, I was very discouraged. Steve and Chris helped me through the next steps and eventually got my claim approved. The crew that did my roof was awesome too. I was impressed with how professional and courteous they were. Their clean up afterwards was also very thorough. All in all, the best experience I've ever had with a roofing company!

Shayna Bott

2020-05

I could not be more happy with Steve G. The customer service to the delivery of the painting and my roof was phenomenal! Steve went above and beyond for us and our roof and hail damage. I would highly recommend Steve and Masterpiece Roofing and Painting over any other company. They are the best of the best!

Jessica Touchard

2021-05

Masterpiece Roofing was very professional to work with. Once the insurance piece was figured out, the roof was installed quickly and the quality of work is very good! The only thing I would say is that they are not very transparent on cost & want to only discuss that with the insurance company. If I were to do it again, I would get my insurance estimate first, then contact Masterpiece to negotiate.Service: Roof installation

Stephen

2021-05

Ryan B. did a fantastic job getting me my new roof right before winter! He handled all the communication in a professional and responsive manner. I couldn't be happier with the service Ryan and Masterpiece Roofing provided. I suggest asking for Ryan personally to conduct your estimate and handle your claim.Services: Roof inspection, Roof repair, Roof installation

Chad Wells

2020-05

Chris Smith and Michael Olson were great to work with. The guys were very knowledgeable and always picked up our calls. They worked really well with our insurance adjuster and went to bat for us dealing with the hail damage claims. I would highly recommend, top notch! One day job.

Melanie Strohmier

2021-05

My new roof looks great! The whole crew was prompt, efficient, and cleaned up every bit of debris from the job. I was surprised at how little the whole process interfered with our lives. Michael Olson, in particular, was great! He explained every step in the process in detail and patiently guided me through the selection of materials that would enhance the appearance of my home.

Mr Denver

2023-07

This company is a joke. Nothing but problems and the clown they have running it now Creed Mccaslin , he knows nothing about roofing and comes off as an arrogant wannabe hack. They never did fix the issue. This guy tried to make excuses and explain something he clearly know very little about, ROOFING.Services: Tile work installation, Gutter repairs, Skylight repair, Attic venting repairs, Roof repair for storm & wind damage, Gutter installation, Roof inspection, Attic venting, Roof repair, Exterior painting, Skylight installation, Roof installation, Gutter cleaning, Attic venting installation, Roof damage repair