Storm Solutions Roofing

The Tiedtkes

2024-04

We are rating the company and writing this review based on the current experience we're encountering.Storm Solutions was great and responsive up until the roof was replaced. They were quick to respond and worked with the insurance company to get all work scoped and paid out to the best of their ability. At the time of this review, the full scope and corrections needed have not been complete... 8 months after the roof was replaced.We've referred this company to 2 neighbors who live a couple of houses down on the same street, and as of right now, we regret giving them the referrals and additional business. They are giving us a hard time about the referral credit stating they "need to verify" even after stating I still have my text messages with our previous agent, and with proof of address (my next door neighbor and another neighbor 2 houses down were referred).Some issues we've had:- We've had to ask them a few times to clean up the tar on our driveway after the roof was replaced.- Shingles were lifting or not completely nailed down and we waited a couple of weeks for someone to come back and fix them.- Gutters were not replaced as scoped and we didn't find out until just this month, 8 months after the roof.- Shutters have not been replaced as scoped and we didn't find out they aren't doing the work until just this month, 8 months after the roof. Last summer we were told there was a vendor issue but recently found out they submitted the shutter bid incorrectly. We spoke to a representative managing our neighbor's roof work and were told they will attach new shutters if we buy them ourselves. We are now being told that's not an option. Different stories being told and not sure which one is accurate.- Vent was attached leaning towards 10 o'clock instead of 12 o'clock. No mention of anyone coming back to correct this yet.- A piece of siding looks to be damaged or missing from one part of the house after the roof replacement, and we are waiting for someone to come take a look and fix it. No mention of anyone coming back to fix this yet.- We do not have the lifetime warranty details mentioned in the contract. It is stated we will need to schedule an annual roof inspection, free of charge, to maintain the lifetime warranty but with no further information provided.I am currently working with the owner and it's disappointing to learn our agent has not properly or fully given him all the information needed to get our property completed and final payment made. If anything changes, we will consider updating our review. As of right now, we are rating this company with 1 star for the hassle, time to close out the file, and for playing hot potato with the work scoped.

Jason Lafler

2024-04

I recently had the pleasure of using storm solutions Roofing for a project, and I couldn't be more satisfied. Their customer service was exceptional, with a personal touch that made the whole experience smooth and enjoyable. From start to finish, they demonstrated professionalism and expertise, leaving me with a top-notch roof and a smile on my face. Highly recommend Storm Solutions Roofing for anyone in need of roofing services!

Priya Nair

2024-04

Storm Solutions did a very good job with replacing our roofs and gutters.RJ , our project manager was very attentive to our needs .He was approachable and courteous.We had requested a few other roofing companies for a quote , but Storm solutions was the only company ready to work with our insurance .( The others said that our roof was old and they were not willing to risk working the insurance).RJ assured us that he would take care of our needs and indeed delivered the replacement in a timely manner.On the installation day, the crew arrived on time and did a good job of cleaning our premises . We would highly recommend Storm Solutions for roof and gutter replacements.

Murali Janardhanan

2024-04

Storm Solutions was the only company ready to work with our insurance to help us replace our roofs and gutters.They consistently worked with our insurance and helped us replace our roof and gutters.RJ was very cordial and answered our queries in a timely manner. The crew did a good job with replacing our roof and gutters that passed our town's inspection.I would highly recommend Storm solutions.

Alexander Hoehn

2023-07

Storm Solutions replaced our house, garage and cabin roofs with excellent professional workmanship and perfect customer service. After a comprehensive inspection (Luis A. And D’Marco R.) and working diligently and professionally with the S.F. insurance adjuster (wind and hail damage, unavailable replacement shingles), appropriate materials and color selection (class 4 upgrade to meet insurance rebate requirements), planning, material order and delivery as well as installation was fast and excellent amidst adverse weather conditions during which the crew showed superb dedication and protection of house from weather. Paperwork was easy online (including dealing with mortgage co-sign on insurance check), with frequent updates via text message and drone footage pictures. Material deliver the day before the work right onto the roof was easy, professional and without blocking drive way or yard damage. Cleanup every day and after completion was excellent. The hardworking professional crew of 4 finished the 4 roofs in two days despite frequent weather risks and delicate small piece work on a gazebo, completed in excellent execution. Additional roof repairs for damaged wood and capping old obsolete roof vents were fast and professional, including preparation for new ridge vents across entire roof length. Installation was done with all required code upgrades, new drip edges and replacing / adding metal work on roof penetrations (swamp coolers, roof intersections). Special thanks to Luis who managed the work and work diligently with insurance adjuster and materials availability to meet harsh insurance standards at affordable price. During demolition work of the old roof, yard, plants and house were excellently protected (tarps) and manual cleanup including magnetic sweep for any nails was perfect. We opted for the more expensive class 4 insurance-approved top hail rated shingles to qualify for a substantial insurance discount. Working with Storm Solutions and especially Luis Avila was a perfect roof replacement experience. The installation crew was excellent, extremely hard working and utmost professional work quality in all aspects. Couldn’t have been better.Services: Roof repair for storm & wind damage, Roof inspection, Attic venting, Roof installation, Attic venting installation, Roof damage repair

Arik Develder

2023-05

I don’t think I’ve ever had anything go as smooth as getting my new roof, especially when it involves insurance!RJ was great every step of the way. We were in communication throughout the entire process and he was always quick to answer any questions. The best part is the progress pictures I got throughout the day from his drone. Super cool to see every step.The actual work took maybe 8 hours from start to finish! These guys crushed it! My roof looks amazing and they did an incredible job cleaning up. Now I have to paint my house so it does my shiny new roof justice!Seriously though; RJ was amazing, the work they did was amazing and the whole process was ridiculously easy. I would absolutely recommend this company.

Jim Sullivan

2023-07

Storm Solutions provided us with an absolutely professional, high quality roof inspection and installation experience. After inspecting our roof for potential hail damage, Jose Reboiras and Louis Avila carefully marked all areas, roof vents, etc. that sustained damage. The team also inspected gutters, siding and other areas that could have been damaged in the storm. After contacting our insurance company, Jose and Louis returned to meet with our adjustor, highlight damaged areas, and our claim was approved. After receiving our insurance repair estimate, Jose and Louis prepared a formal proposal, ordered materials and scheduled our repair. Since the roof installation crew was highly experienced, the new roof was installed in less than a day, including repair of unseen damage to roofing underlayment. The team also used drones to document damaged areas and repairs for insurance purposes, and deployed special netting and covers to protect our siding and A/C unit during the old roof removal. After installation, they scoured all areas around the house and driveway to remove debris and nails. Since the repair, our roof has been tested by the 4th wettest May on record (including hail) - with zero issues. And since our new roof now has heavy duty "hail resistant" shingles, we can hardly hear rain falling on our roof! Many thanks to Jose, Louis and Storm Solutions for providing us with a great roof replacement experience.Services: Roof repair for storm & wind damage, Roof inspection, Attic venting, Roof installation

Mikey Barthel

2024-02

Last year my home went through two hail storms. I called my insurance and they sent sent out storm solutions to handle my claim. Even though it has been a long process, we were able to completely restore all damages. Ryan and RJ thank you guys along with your team, for helping through every step. It's been a pleasure working with you.

Sadie Loomis

2024-01

At first this was a very bumpy road. The shingles showed up and I was not notified so I reached out to the Project Manager and he was right on it trying to figure out what was happening. It did take three days for roof to get done but it was done beautifully. The issues that I did have I called the owner and he contacted me back and was at my house going over any issue I had and wanted to make sure it was taken care of. It was nice to hear from a company “every single client matters to us and we want to make sure you are happy.” I was honestly expecting to hear that stuff happens and there was nothing they were going to do about it. That seems to be what big companies say anymore.

Dean Fukuhara

2023-10

My dad and I got to know Chris back in 2018 when the first hail storm hit my dad's house, and we were very impressed with his professionalism and the quality of his work. This year in 2023, we have worked with Nevin on my dad's and my house after they both were damaged in separate storms this year.Although Nevin takes care of numerous clients, he has always been incredibly responsive to questions I have had on both houses. He has come out to both houses repeatedly to work with insurance companies, engineers and his contractors, and he is always on time.Last week my dad's roof and gutters were replaced, and his contractors were extremely efficient and hard working. The first day the roofers worked from 7:00 am - 7:30 pm to ensure they could finish in 2 days. The gentleman that replaced the gutters came on Saturday to finish our job.I've been so impressed with Chris and Nevin from Storm Solutions and would highly recommend them to work on your project. They are knowledgeable, professional and great to work with. They perform all of the hard work behind the scenes so that the work is efficient and does not burden their customers.Services: Gutter repairs, Roof repair for storm & wind damage

Donna Campbell

2024-04

They did such a great job! Roof removed and replaced in 1 day. Great customer support! Thanks Chris Mota for everything!Donna and Keith Milligan

Amanda Ortega

2024-02

The project managers are very professional and very knowledgeable. I had some issues with the insurance process, and they were very helpful in getting things going in a timely manner. And made it a less stressfull process. I am very pleased with the work.

Sadie Loomis

2023-12

I had some bumps in the road with getting the roof put on and there was some miscommunication between the company, the people who installed the roof and our project manager. The PM that we had was amazing! When the shingles came and I didn’t get a notification I called the PM and within two rings he answered and told me “I’m not sure what happened, let me get in this and I will get right back to you.” Within 30 minutes I had a call back and answers. When the roofers were putting on the roof we had some can lighting get knocked loose. I ask the PM if this was something that happened and he talked me through that it can happen and that night he was in my kitchen on a ladder fixing it! I really appreciate him and how he was always helping me with all my questions.The crew that came to install the roof had some setbacks and it took them three full days to install the roof. The owner of the company heard about how I was unhappy with the contractors who did the roof and issues I had and he called me and was out the next day to make sure things were right. Having this be a company I was expecting to hear “well you’re one person out of 100 who are unhappy…” basically sucks to suck but I was pleasantly surprised when he said “every person counts and if you’re unhappy I need to hear everything that happened and I need to fix it.” He made sure to get the inspector out to my house (my roof passed and looks great) and then came out that day to get the ladder and make sure there were no other issues. We all know that things happen sometimes but it was refreshing to hear the owner of the company say “every person matters” and then to have the owner come to sit down and listen to the issues I had and figure out how to fix things so others didn’t have the same issues. The other people that I referred to Storm Solutions were very satisfied.Services: Roof repair for storm & wind damage, Roof inspection, Roof repair, Roof installation, Roof damage repair

Micheal Thomas

2024-02

I am insured with all-state and they were such a hassle to get anything done, but thanks to Storm Solutions, they made this process easy for me and dealt with my insurance to get my home looking great. Thank you for all your help. I will recommend you this company to anyone and use them again in the future.

Maria Banuelos

2024-01

I had a good experience when they replaced my house's roof. They were very professional, communicated in a timely manner, were nice and patient. I will keep them in mind for future jobs and also recommend them to family and friends. Maria Luisa B

Kip Lebsock

2023-10

About a year ago in 2022, I was unable to use Storm Solutions for my roof replacement and even then RJ was a great communicator throughout the whole claim process. He kept at it even the following year when we had we did have some severe hail and I could finally process a claim. RJ again helped with the entire process and took care of most everything. The entire process was very smooth and they are great communicators. The company workers did a great job and cleaned up well and made sure a quality job was completed to my satisfaction and that of the inspector. I couldn't recommend a better roofing company if you want great communication, good workmanship and a hassle free experience.

Axial Basin

2023-10

It took a year of patience and diligence from RJ at Storm Solutions to work with our claim adjuster in dealing with our insurance company for a new roof, gutters and paint on our home and garage from several hailstorms. It was not an easy task to accomplish! The contractors were friendly, exceptionally clean and had amazing teamwork. The inspector commented on what a nice job the roofers did (how often does that happen). The roof and gutters look incredible. All the materials they used are top of the line. They have been kind and exceptional to work with through all of this. It’s all coming together so nicely thanks to the professionalism of Chris, the owner, RJ, and all who work for Storm Solutions.

Casandra Donez

2024-01

I would like to share my positive experience of working with Nies McMillian for the past year. Being an insurance agent, I always strive to find contractors who are reliable, knowledgeable, and committed to providing excellent customer service. I am pleased to say that Nies has been exceptional in all these aspects. His work ethic and performance have been impressive, and I am grateful to have him as a part of my network.

Ben Smythe

2023-10

First-time homeowner and first time getting a new roof due to hail damage. Jose was great. Walked us through the whole process and regularly kept us updated. Roof crew did a good job with cleanup afterwards. Storm Solutions is a great choice if you need a new roof.Service: Roof repair for storm & wind damage

Martha Sevier

2023-12

I had some issues in the beginning with poor communication. I spoke with the owner who was extremely nice and asked how they could make things right. He put RJ on our project. Wow, what a great project manager! Very professional, friendly, and always kept me up to date on everything. I would definitely use them again. M Sevier

Jim Shadrick

2023-12

I had contacted several roofing companies but the best and most through contact person was Nevin who was patient and explained the process in detail. Luis completed the job and was professional in every way. The new roof is on and the company is handling the final details. Five stars to all the employees who assisted in getting the job done right

Joyce Scoggins

2024-02

Good people from our Project Manager to the professional and very kind tradesman. We had gutter guards and solar to deal with and at the end we are more than pleased with the quality and final product.

Ryan Bates

2023-07

Exemplary Service: Storm Solutions' Outstanding Hail Damage Claim AssistanceI cannot speak highly enough of my experience with Storm Solutions. Their handling of my hail damage claim was exceptional. From the start, Daniel's team displayed an impressive attention to detail, supplementing the damages that State Farm's adjuster missed. Their communication throughout the process was outstanding, and effortlessly navigated insurance policies, building codes, and HOA requirements. Highly recommend.

Kid Cowles

2023-09

These guys did a amazing job on my roof!Nies McMillan was our project manager, and he made the process easy and fun! We got a new roof that now matches our new paint and it looks amazing! We also got new roof jacks and skylight flashing.Thank you Storm Solutions, and thank you Nies for everything!!!!

Shelli Warren

2023-05

Storm Solutions was easy to work with in getting our roof & flashing replaced after a hail storm. They were efficient, helpful, & knowledgeable. When my original choice of shingles was unavailable, their representative quickly provided other options. Not long after the shingles arrived and within 72 hours the roofers came & replaced the roof in one day. The roofers were careful to protect our back deck, garden, & small trees. Clean up was efficient & effective. Excellent work and the new roof is lovely. I’d post pictures but it’s raining and you can’t really get a true picture of how good it looks.

denise robinson

2023-05

Great Company. They got our roof done in one day, everything went very smoothly and anytime I had a question or concern, they were right on top of it. The owner is particularly nice and definitely takes care of his customer. We had our roof done by them and then decided to paint the exterior of our house. Unfortunately, the painting company destroyed our brand new roof. We called Storm Solutions and asked for help and they were right there for us and continued to be every step of the way. We got a brand new second roof, done by them. If it weren't for Storm Solutions fighting on our behalf, we wouldn't have gotten the new roof the second time around. Thanks for standing up for your customer Storm Solutions.

John Leasher

2023-08

I am very pleased with the work that was done. Crews were professional ...and friendly. The new roof looks fantastic, as does the new gutters. All debris (including nails) was cleaned up, leaving no traces. Jose Reboirias, the project manager, communicated well with us.Services: Gutter installation, Roof inspection, Roof installation

Nyezeal Melo

2024-02

My experience with Storm Solutions has been amazing, management was very helpful, and the process was smooth and handsfree for me. Thank you guys for Getting me through this claim.

Ben Ling

2023-09

It started out great, they contacted our insurance and it seemed done. Sign over the check and I hear nothing for 3 weeks. Then the roof gets put on and passes inspection and I still never heard from them. Was told I was gonna get screens and gutters and that never happened. They will put a roof up but don’t expect any communication.

dipu sukumaran

2023-07

I got my roof inspected by Storm Solutions after a hail storm. Mr. Nevin Weil and his friend showed up on time. They finished the inspection in 15-20 minutes, and showed me photos of a few small dings. They assured me that the roof is in good condition and doesn't need any repair.I was a bit skeptical in the beginning, as I have heard about roofing scams. But these people are genuine and honest. I would definitely call them again if needed, and recommend to anyone who needs a roof inspection.Service: Roof inspection