Lion Home Service

Kellyn Crowder

2024-04

Best service technician experience of my life with Lion Home Service! I recently had an emergency issue on a Sunday night and my service tech, DJ, arrived almost immediately! He went to exceptional lengths to figure out the burning smell coming from my house, including going into a 100 degree attic to check the attic fan and electrical wires. Turns out the burning smell, had nothing to do with my heating and air system, but DJ continued to help me locate it to the dishwasher. They don’t do dishwashers, but he recommended and set me up with help for that. While he was up in the attic, he noticed the fan temp setting was not correct and corrected it and also let me know the Insulation was 8-10 centimeters lower than needed and asked if that floor gets really hot and cold? Which made perfect sense and had been an ongoing issue. He was so friendly, helpful, knowledgeable, wonderful with my dogs and pets and even put booties over his shoes so he didn’t track anything in the house! He was thorough and checked every possible source for the smell and continued to help me even when he found out it was not something in their line of work. As a single mom, the peace of mind he gave me knowing the house wouldn’t catch fire made for a peaceful nights sleep! Would recommend DJ in a heartbeat and will continue to use them since a trustworthy, hardworking technician who goes above and beyond is priceless! Highly recommend this company and request DJ, you will be very satisfied.

William Hodge

2024-03

Lion responded to my request within 24 hours on a furnace issue. Dyllan showed up as scheduled and diagnosed what the potential issues might be. He was very knowledgeable and professional.

William Gilbert

2024-04

Tanner was very polite, professional, and knowledgeable. He did arrive within the window time albeit toward the end and finished up around 6 pm. Not a problem for us but may be for some. The service was very good. The office sent his picture ahead of arrival - nice add.Services: Installation, Water heater repair

Travis Neal

2023-12

Lion home services and Dylan the electrician are amazing. Set up service was quick and easy through their website. They even called me to say they had an electrician available earlier than my appointment. communication was awesome. Dylan was on time, very professional and solved my mystery short problem. Wonderful person to talk to while the work was being done and willing to do whatever it took to get the job done correctly. I would happily have him and Lion perform work in my home anytime.

Andrea Schierwagen

2024-04

Tanner came out for my semi annual maintenance check up. He did a great job! He was polite and professional. He showed me an area of concern, explained the concern and asked if I had any questions. He will be welcome in my home for the next inspection!

Cindy Fleet

2024-04

Nick was very knowledgeable about my furnace that is 7 yrs old and needed a cleaning plus a new filter. He was very careful about not tracking in dirt from outside. I felt very comfortable with him in my home and I want Lion Home Service to know they are very lucky to have such a great employee. Nick knows how to do his job and is very good at explaining what needs to be done and how to accomplish the task at hand. Thanks Nick. It was a pleasure and I will ask for you in the future.

Adrian Galambosi

2023-12

An awful Thanksgiving eve experience!! This company has zero skill and just want your money. They lied about the initial charges, they could not fix the furnace, lied about the problem with the furnace as the tech had no idea what is wrong with it, so he had to come up with a lie. Just seeing him and talking to him it was obvious he has no clue what he was doing!!!(Tony). Awful, awful!!! After this ordeal my friend came over after the tech left and fixed the furnace in less than 30 minutes.

Whitney Dwyer

2024-02

Brandon was excellent to work with! Great information, very knowledgeable and straightforward. This process to purchase a whole home humidifier was so easy and we can’t wait for install. Thank you Brandon and Lion home services for a great experience!Update! Tanner did our install and was also excellent to work with! Lion scheduled us same day for the process and it was very smooth!

CJ O'Loughlin

2023-12

A summary of my experience with Lion is their technicians were good but their billing overcharged by at least a few thousand dollars and were unresponsive to my requests to fix it.After using a different service for our boiler initially, I really wanted to leave Lion Home Services a great review when I tried them and found they were more responsive, had less expensive regular and after-hours service fees, and generally good techs. After I feel I was overcharged by a few thousand dollars though, I can't do that in good conscience.I had to call Lion out three times for a boiler issue. At one of these visits the technician disconnected a sensor which was causing problems. Unfortunately this subsequently caused the system to overload and a few other parts to stop functioning(I'm oversimplifying a bit). My tenants were without hot water for a few days while a different technician diagnosed and troubleshot the issue. Luckily it was during the summer so they didn't need heat.I later got a bill for more than $4k to repair a boiler that was in the first few years of life. They charged me by the hour for the entire time they spent diagnosing the issue they themselves had initially caused by disconnecting instead of replacing the sensor. I tried working with a "K Smith" in billing who was totally unwilling to listen to my points, overdrafted my credit card, and never responded to emails once she got payment. Would not recommend.

Julia Smith

2024-04

Brandon Sellers is very professional, friendly & got our heat working in less than an hour.He didn’t over charge us & joyfully helped us with an unrelated problem at no cost.We highly recommend Lion Home Service & in particular, Brandon.We’re warm on a cold Spring day! Hallelujah!

George Hatch

2023-12

My experience with LHS was highly unprofessional. When my waste line backed up into my house I called LHS because of their positive reviews, and professional looking website/vehicles. However be warned, if your repair requires any excavation or construction and are seeking to get insurance involved LOOK ELSE WHERE. The project manager Zack Demare seemed great at first providing estimates and being helpful saying insurance may be able to help, however once it came time to get any information regarding the repair for insurance purposes he became highly unprofessional, and dodged my emails. Insurance asked for a plumbers report and itemized receipt, still to this day I have not received one and my insurance denied my claim because LHS would not provide the correct documents. LHS says they don't do those... If I spend $15K with your company you should provide some summary of the work that was completed. In fact they tried to charge me for a service that wasn't performed but was listed in the estimate. Zack was not helpful when I confronted him about it, in fact he was very unprofessional about the matter, only responding, "we did that sir". I had to contact customer service to get that extra charge removed from my bill. The customer service team was great, however it doesn't make up for the lack of customer service elsewhere in the company.Outside of communication with the project manager when it came time to do the repairs inside the home they took no precautions to protect the flooring surrounding the dig site. They piled concrete and dirt on my flooring, stepping on it and it scratched the sh!t out of my floor. When I confronted the workers about it they said they didn't know how the floor could have been saved... its called a tarp! Now I have to replace more flooring than I would have had to because of their carelessness.Don't be fooled they don't care about you or your home, all they care about is cutting corners and collecting the money.

Lorraine Valencia

2024-04

I call to get a To get an estimate on a tankless water heater and the gentleman was very nice very thorough. How to smile very professional I would have to give him a 10 and would recommend him. for any kind of a job that he does even though I did not have him do the job the price was a little bit expensive. If the price was a little bit cheaper, I would’ve had him do the job and my husband also was very pleased with his service and thought he was very professional and a very nice gentleman

LynnDee Koehler

2024-04

Scott was kind and above and beyond helpful! He was encouraging with my DIY repairs and informative. He took time to offer helpful plumbing tips and knowledge as well as fixed our backup with professionalism. I am very grateful that Scott made something that was extremely stressful into a positive experience!! Thank you!

Eric Liprandi

2024-05

Very satisfied with Gabe. Great guy, explained everything. He even found the drain service access that apparently his colleague couldn't find last time around. Hence my 4/5. I think service will depend on who you get.

Jessie Otero

2024-02

Excellent information provided regarding what was wrong with my water heater and the options for replacement. Brandon Sellers is an excellent representative of your company and very knowledgeable and courteous. I really appreciated his demeanor and pleasant conversations. I would definitely recommend Lion Home Service and hopefully your experience with Brandon is as wonderful as mine was.Thank you for the immediate response to my emergency

Michelle Birch

2024-04

We love using Lion Home for all our home needs. They really are a one stop shop. Andy was great and very helpful. He went above and beyond what I was expecting and figured out the issue and a plan to get it fixed asap. Lion Home Service should always be your first call.

Jeffrey Blayney

2024-04

Plumbing: 5/5Electrical Work: 2/5Price: 1/5Andy Wolf (plumber) was great and we hired them because he caught issues none of the previous plumbers did.They require you to pay before it’s permitted.. And they are really expensive. Then take 8 weeks to issue the permit.: It takes 1-3 days to get a permit from the city and another day to get an inspection. There is no reason it should take them this long.Electrical service wasn’t up to code. They didn’t have anyone else at the company to validate the work when it was done, as you’d see at other electrical companies.I had their number blocked because of 3rd party solicited spam calls that wouldn’t stop a few years prior. I thought they weren’t calling me back for quite some time.

Stephannie Rein

2024-04

Brandon was a great help in getting me what was needed. He went above and beyond to make it affordable. He explained everything and I knew exactly what it would cost and the extra services that I would get to help maintain my new system. I would use this companies services again when needed.

Dylan Kehr

2024-04

As always, Lion Home Service was exemplary in their service. Scott was professional, respectful, and explained the situation with our plumbing in a way that was honest and understandable to a layman.They are the only company I use for home service because every service professional I have dealt with has been exceptional.

Kelsey Hurst

2024-02

We just bought a home that has had a few things that has needed to be fixed or upgraded. I’ve tried a handful of companies until I came across Lion. Brandon came out to quote everything we needed fixed. He was extremely nice and personable. We’ve worked with a few different technicians and they have all been wonderful and getting the jobs done!

Maggie Brandt

2024-04

DJ and Luke came back today to finish installing the humidifier and to correct some issues that the builder didn’t complete correctly. Before they left they made sure everything was done to my satisfaction. Great job DJ & Luke!!! Good company to have on your side.

Julie Skeffington

2024-04

Gabe is awesome. He came over immediately when a house inspector questioned some of the work that Lions did last year. He explained everything very well and had a solution for resolving the questioned issue. Gabe is punctual, professional, friendly and I will always contact Gabe if I ever have a problem. He goes above and beyond in assisting his customers.

Alex King

2024-04

When a emergency arose, Matthew was here promptly and did a great job fixing the problem. He also helped getting our septic taken care of and Josh also was extremely helpful with our septic services. Will absolutely be calling them for ther services in the future.

William Lince II

2024-03

Tyler came and fixed our issues. He was highly professional and friendly. Every visit I have had with Lion Home Services has made me even happier that we chose them to be the professionals that we deal with for our needs. I highly recommend the entire staff and company.

Diana Reeves

2024-02

Hi,I wanted to tell you Scott  Bone was very friendly and respectful.  He was informative and explained everything to me as he worked.  He called a master plumber for a confirmation of what he was dealing with.  It was a pleasure to have him come (back).He was very thorough and meticulous in his evaluation.Diana Reeves

Isaac Garfinkle

2024-04

Nobody wants to hear their hot water heater start spraying water at 10:00 pm, but Lion Home Service made the repairs a breeze and they did so with staff that were some of the nicest, most helpful, and most professional people I’ve ever worked with. Everyone from their dispatch team to the actual repair technicians were amazing, and we had everything fixed the next day (for a very reasonable price). Shoutout to Taylor L. for actually fixing everything and Andy W. for his help stabilizing the situation late at night when I first called in.We will ABSOLUTELY be using this company again if the need ever arises, and you should too.

John Huntington

2024-04

Good job, caught a serious problem that had gone undetected for some time. Gave us good information even though we were not happy about hearing it. Handled our irritation diplomatically and well. Finished up feeling good about the experience, and very positive about him and his professionalism.Installation of the fix went very well with good communication. We are very happy with the outcome.

Judeye

2024-02

I had heard stories of older people taken advantage of by this company and I wish I could have passed along a warning before a very close family member called them in need of a repair. They told her she would be charged $29 for a visit from a professional. The person was unprofessional, seemingly untrained, and did not have answers to her questions. He told her the only option for her leaky faucet was to remove her brand new faucet (which she had saved for several months to purchase) along with large pieces of copper pipe that had just been installed properly by a certified plumber. He installed a plastic faucet, took the copper pipes with him, and left her with a bill for $989, which is more than her social security every month. DO NOT USE THIS COMPANY.So, the company said I could call them and customer service was actually terrible. The plastic faucet they installed was cheaply made, but they DO NOT itemize the bill AND they never gave the senior discount. When I asked WHY they did not give the discount, they claim the customer must REQUEST the discount. What a joke. Poor service and overpriced.

Cindy Rutt

2024-02

1/18/24 - met yet another of the Lion team; Scott. He came out to do yet another step to ensure this job was 100% complete.Like the others we've met, Scott was extremely pleasant and professional. He stepped in our house with a smile on his face and just happy to be helping us. He explained the process he was performing and made sure we were good with his visit and the work he was there to complete. Someone commented on our review that they hadn't heard anything good about this company, we could not be more pleased with their services.Thank you Scott, Matt, Chad, Gabriel, Charity and (the other) Matt!1/17/24 - Met another Matt on Tuesday morning, Matt Moore, who got here early, he and his crew went straight to work. Matt was very professional and friendly. He, Chad and Gabriel were all very kind putting up with our barking dog. They finished up later today, replacing pipe, filling in cement and cleaning everything up before they left. We highly recommend Matt, he is most definitely an asset to the Lion Home Service family.1/14/24:We met Matt this morning who came to check on our plumbing issues. He was extremely nice and very professional and knowledgeable. We appreciate that he was super friendly to our grand-puppy. Because of his concern with our situation, he called in charity, the project manager who came in to Greeley from fort Collins, which was very much appreciated especially cuz it's a Sunday morning. She arrived and did an inspection with Matt. She too was very professional and knowledgeable. We have signed up with them and have very good expectations with this company because of their representations. I would definitely recommend them. Once our job is done with them, hopefully in the next day or two I will leave another review. Let you know how that went.

James Fonner

2024-04

Andy was extremely professional, down to earth, and knowledgeable when it came to the water heater questions that I had. He went through several different options and scenarios that could be potential solutions to our hot water needs. Thank you Andy for all of the information that you provided!