Rocky Mountain Roofers & Gutters

J Fargo

2024-03

I would not recommend Rocky Mountain Roofers and Gutters for your needs.In Jon's (A Manager for Rocky Mountain Roofers and Gutters) words his Is a company for people that are ok with "Not Perfect" work. Rocky Mountain Roofers and Gutters Is Ok for people that are OK with "So-So work".Rocky Mountain Roofers and Gutters Is for people that are not "Persnickety" about the work done to their house.Unless you are planning on watching everything that happens on your roof or to your gutter and inspecting in detail every action performed and are repaired to fight for a Job Well Done; I would pick a different Roofing company.I own a town home. The other half of my building is owned by a real estate agent and Broker for NorthWest Real Estate, Lorraine S. Because of her occupation I trusted and accepted her recommendation to have Rocky Mountain Roofers and Gutters do the work to our roof and gutters.There was intense communication and immediate call backs before work began. As soon as men were on my roof this experience all but disappeared. Any calls I made regarding concerns or questions were met with delayed response and convoluted excuses. My roof was mostly torn off by the first realization of this new business practice. My concerns were met with misdirection and finger pointing at details about my structure that I should be concerned with that were not Rocky Mountain Roofers and Gutters responsibility and I was not asking about. My questions were answered vaguely and with delayed response.Jon, who at best I can tell, is the project manager for my Contract, was at my house twice; once to meet me and once to finally address my concerns after my refusal to pay for services do to an unmitigated error had remained unattended for two months after I voiced concern over it.I seem to be in a battle over two unsightly crooked downspouts that were left despite my complaints. Both Bruno and Jon seem unaffected by this concern and dismissed me. Two months after my first phone call to Jon regarding the crooked downspouts, Jon finally goes out to my house to see in person where his "Gutter Guy", just a week before, removed the mounting brackets to one downspout from the side of my house and remounted them and the downspout over where it now buts into my water spigot but, now falls vertical. When I voiced concern about the exposed holes and newly drilled holes Jon said "you should be concerned about the front of the house where your grape vine was removed". Jon never revisited my concern with the side of the house leaving me to defend why the front of my house was not "perfect" because of My actions. Jon was not as concerned with His companies actions. Frustrated, I moved on to my primary concern, the remaining, still existing, crooked downspout at the rear of the house. Jon's comments to me in this regard were "Ya, its not perfect," "it is so-so" and "You are being kinda persnickety.", and finally he said "I don't thinks it's worth not paying your bill over.". Jon in his comments admitted truth to a visible and physical issue brought along with an adamant disregard for my house and his job in quality control.Now, all this has raised concern with all other work performed that is not apparent to the eye or is hidden from view.We are at a stand still as of this review with Jon stating "I will check with my Gutter Guy"This was Nine days ago on the 9th of November 2020.Unless you are planning on watching everything that happens on your roof or to your gutters and inspecting in detail every action performed and then willing to fight, possibly losing, I would pick a different Roofing company.Edit.. I paid the bill and expected a response from them but I never heard back from anyone about my complaint to address this problem. It's been too long to readdress at this point.Bad form and they have no concern for their integrity.

Cheryl Hanno

2021-05

Rocky Mountain Roofers and Gutters did a wonderful job handling the repairs on our roof, gutters, trim and stucco. Our home looks incredible! They were instrumental and extremely helpful getting us through the process with our insurance company to get all the storm damage compensated. We would recommend them and use them again if necessary.Services: Roof repair for storm & wind damage, Roof inspection, Roof installation

Chad & Amber Kissler

2020-05

Lance was very friendly from the first time we met with him, and he stayed in contact with us throughout the process of getting our roof re-shingled and our window and downspout repaired. He communicated with the insurance company so that we didn’t have to, and he and his team made everything so easy and smooth for us. Every independent contractor who came to our home was very friendly and did an excellent job. We are very pleased and would highly recommend this company to anyone who needs exterior house repairs!

Jennifer Yurkon

2020-05

Took 2 calls to get them to schedule to evaluate our roof, 2 times to get estimate correct for roof and gutters. Marie in office was great at getting back to me with questions. Colors of gutters are not correct on the website! Make sure to get a sample prior which did not happen in our case. Additionally, if you don't like the work done on your gutters you are better off doing the work yourself. They never completed our gutters. Did a fantastic job on the roof! Additionally, don't use their financing company as they don't account for the dealer fees and try to make you pay more after you approved the final invoice and information already submitted to the company. If they were better at communication they could have 4 stars but they never resolved our issues.To the person who replied to my review! You do have us in your records but it would have been 4 years ago. Look at the dates before replying.

Evelyn Carpenter

2022-05

The team at Rocky Mountain Roofers & Gutters just left my place after cleaning out our gutters. They did a super job, took pictures of their work to show me, cleaned up after themselves, did a roof inspection, and were very professional and nice folks. I will definitely have them back again for this service!

gina brezall

2018-05

Working with Nick is the best experience I've ever had. He is honest, on time and informative. The roofers were on time. We're fast and did a fantastic job. Cleaned up after themselves and haven't found a nail on the ground yet. I would recommend this company to anyone looking to get their roofs redone.Gina Brezall

Linda Daignault

2022-05

The roof on one of my properties was damaged in a significant hail episode 3 years ago. Many homes in the area needed their roofs repaired or replaced most being covered by insurance. The roofers RMR&G sent did a good job but a year and a half later a leak occurred. RMR&G sent a repair person out in a timely manner and a fix was done. About 3 months later the leak happened again. RMR&G sent a more senior roofer out, again in a timely manner. The repair was redone and and the roofer brought a hose up onto the second floor roof to test the repair, its location, and adequacy. Recently we have had 2 major downpours with wind and no leaking! The roof was covered under warranty but I was apprehensive that the necessary expertise would in fact be able to determine the source of the leak due to lack of second floor attic accessibility in the area of the leak. I have been pleased with the interaction between myself and the company on the phone, with their follow up, and with the successful resolution of what could have been a forever problem. I feel confident in recommending this company after this experience with them.Services: Roof repair, Roof installation

travisreyes99

2020-05

Rocky mountain roofers and gutters is a great company to do business with!! They are very informative and punctual getting to the job and first and foremost they do quality work. I would highly recommend them to do any of your roofing needs. I used them twice for two hail storms!! Great company.Travis reyes

Shawn Moody

2020-05

Rocky Mountain Roofers and Gutters helped me with my roof and other projects due to a hail storm. Highly recommend this company. They helped so much with the hassle of my insurance company and got ALL my damages covered and did ALL the work including my windows . Thanks guys my roof looks great and I appreciate how quickly it all got completed due to winter coming. Lance walked me thur the process which made it easy for me otherwise I wouldnt have gotten all my work covered . Thank you I will definally pass your info to my friends

Stefanie Untiedt

2019-05

I highly recommend Rocky Mountain Roofers and Gutters. They helped repair some of the damage on the house as well as helped us understand the insurance which I am terrible at understanding. They also took the time to look at the entire house not just the roof and help to find other damage on the sidings. They were professional but very kind and understanding.

Heather Steyn

2020-05

As the owner of a large commercial building in Fort Collins, I was grateful for the prompt attention, honest assessment of our roof issue and prompt service that was provided! I was particularly surprised (and pleased) at personal attention to detail provided by Lance. He went above and beyond to help me feel comfortable with the work that was being done! Thanks to everyone!

Kevin Kochevar

2017-05

Rocky mountain roofing did a fantastic job. Although they were busy, they were prompt getting our bid and dealing with insurance company. They comleted the job on time and left the place spotless. It looks great. Thanks again-

Mikki Billot

2019-05

They did great work.....however, they cant quote for their lives. We were quoted 13k. Then they came back wanting another 13k. Then said they billed it wrong we were fine. Then a week later wanted the second 13k again. I told them to call my insurance, I wasnt paying it. Then a month later wanted another 8k. This place has serious issues if they cant get a quote closer than they gave us. I will never use them again. My mom needs a new roof that she has to pay out of pocket. I told her dont use these guys...they will quote you one price and bill you 3x the quote. Be careful!!!!!

Brian Hornsby

2017-05

RMRG came out to install a roof on my house yesterday 10/6/2016 and they were on time, communicated very well, was respectful when onsite, quickly finished the job with quality and cleaned up after the project. Highly recommend them.

judy seguin

2019-05

They were very thorough and clear about the process. I also interacted with Steve, who was my first contact, and Stefani, the office manager, and they were very compassionate and professional. I would highly recommend them.

Erica Vander Sande

2017-05

I highly recommend Rock Mountain Roofers and Gutters. Jon and the crew showed up when they said they would, did the install in 1 day, and did a top notch job all around. We didn't find 1 nail on the ground!

Jo Frick

2020-05

They were very 3experiance and did a great job. They worked with the insurance company and saved money. They also cleaned up very good when they were done. I would highly recommend them.

Lisa Moody

2018-05

Fantastic job! Everything was on schedule as commited. I would recommend this company to anyone looking for a good dependable roofing company.

Nicole West

2021-05

Appreciated the professionalism and service. They were timely and communicative. Whenever I call, they are so friendly and helpful.Services: Gutter installation, Skylight installation, Roof installation

Gray Ghost

2020-05

They did a good job installing my roofing and gutters.

Willow

2020-05

Everyone was so helpful and prompt, really appreciate the attention to detail and always such a cheerful attitude, thank you very much!

Kevin McDonald

2020-05

Excellent work and completed on time as promised

joshua stubbs

2020-05

Storm chasers, run don't walk

Colo Mangent

2019-05

Buyer beware....find another company.