PCS Residential

Joe Knight

2022-05

PCS residential did an outstanding job removing & replacing 19 custom windows and 2 sliding doors due to hail damage on the window/door frames. They brought our attention to the damage, helped us thru the insurance claim process, and did a very professional job measuring/removing/installing all fixtures. This was a complicated effort involving exterior stucco R&R and matching paint work. Interior work included window custom shutter R&R, custom window wood trim fabrication, and matching the original maple paint,Service: Refurbishment

Carla Larson

2024-04

PCSRenewal is helping me deal with the aftermath of a devastating hailstorm which left my house battered. Adam Scalisi and his crew documented the damage in detail which resulted in increased claim payments from my insurance company. Adam has guided me through all the necessary steps and has answered all my questions. I look forward to having my house much improved, with new windows, a new roof and a fresh coat of paint.

Mark Schumacher

2024-01

PCS replaced my roof 2 years ago and although that process was painful (site was not kept clean and they trampled my wife's flowers) this summer we had the house painted and the painters damaged some of the roof tiles. The painters are willing to pay for it but I cant get anyone at PCS to come out and give me a bid. I've been trying for the last 5 months. Kyle doesn't return my emails or my phone calls. If you need any after-installation help, good luck with that.

Michael Creighton

2022-05

PCS did an amazing job on our insurance window replacement. Shane and Patrick were very professional and easy to work with. Their workers and contractors did great work! The job included several custom windows to include our living room shown in the picture. It's like having a new house! Thx PCS!!!Service: Window installation

Christine A

2019-05

Our experience with PCS Residential was extremely positive. We were introduced to them through our stucco contractor, Henry Tucker of HT Plastering, after he noticed damage to several window frames while repairing stucco at our house. Josh came to our home, took photos and worked directly with our insurance company, obtaining coverage for 16 windows and 2 three-paneled exterior french doors. The openings were precisely measured by Robert, replacements ordered from Pella and were available in about 3 weeks. Project coordinators, Richard and Vern oversaw every detail and Antonio and his crew Patrick, Omar and Augustin executed a flawless installation, all while demonstrating respect for us and our home. Problems were recognized and overcome as a team effort, including utilizing a crane to lift the massive windows and doors over our house, rather than risking damage to our interior trying to bring them for through tight spaces. PCS's sub-contractors for painting and drywall repair were equally efficient and respectful. Finally, HT Plastering refinished our EIFS stucco beautifully, giving our home the finishing touches for a successful, like-new look. I would not hesitate to recommend PCS to anyone seeking to restore their home. Christine A.

Kayla Cook

2023-08

PCS helped us replace our roof and windows due to hail damage. They were excellent in knowing how to deal with our insurance company (who dragged their feet on everything). Although we worked with several different people in their “office”, they were all professional and responsive. Vern who was the contact while the work was getting done was helpful and went out his way to make sure everything went perfectly.Services: General window replacement, Roof repair for storm & wind damage

Ted Gardner

2023-08

It began with a knock on the door informing us of hail damage on our windows. PCS representatives worked through issues with our insurance which we were not aware could be done. Yes, there were glitches as there will be with any large project, but Patrick G was there and worked through them. Patrick was very attentive, friendly, and kept us informed at each step of the project.PCS is a reliable company that you can trust.Services: General window replacement, Casement window installation & replacement

Michael Cole

2023-05

We hired PCS for window replacement from hail damage. Upon inspection we discovered damage to the roof as well. Our sales rep Shane was very helpful, patient and professional throughout the entire process of choosing materials and dealing with our insurance company. We were trying to find a reasonably priced composite material for our roof and Shane worked hard to help us find the best material.Once materials arrived and construction was ready to begin, the project was handed off to our amazing project manager Patrick. Patrick was here every step of the way to make sure each installation crew was on time and on task. My wife was home during the installation process, and Patrick was always available to answer questions, keep her updated on next steps and make sure she was introduced and comfortable with each contractor. This project was more than just window installation, it included trim installation, painting, stucco repair and even window cleaning. Patrick guided this entire process and we felt like he always “had our back”.Installation is complete and we are very happy with our new roof, windows and doors. We are pleased with the service we received from PCS.Services: General door installation, Window installation, Roof installation

Steve

2023-05

Dorian Sharp was our very knowledgeable and skillful estimator and he convinced our insurance company to double the amount of our claim settlement. Vern Muzechenko was the supervisor for all aspects of our job — we replaced our roof due to hail damage and all of our windows and most of our doors. Vern did a fabulous job — always on time, coordinated all of the subs efficiently and totally professional. I have built and remodeled multiple homes and Vern was the best I have ever worked with. I highly recommend PCS to anyone considering a remodel or large home building project.Services: General window replacement, Window installation, Roof installation

Tim Kram

2023-12

Great job with a new roof and new windows. Very attentive first class service from Vern and Jeff.Services: Roof repair for storm & wind damage, Casement window installation & replacement

Becky Mattice

2023-07

Jessica, Vern, Kyle and the whole PCS team were so wonderful from start to finish! The repairs all went smoothly, and were done well with great communication and follow up. PCS will be my first call for any roofing needs from now on!Services: Home repairs, Exterior structural repairs

Ken P

2023-05

From Start (Dorian Sharp my sales rep who did a great job of inspecting and interacting with my insurance company and adjustor) to finish (Patrick Rose my exceptionally professional and responsive project manager) my experience with PCS was first class. Their in-house window installers and subcontractors (from trim and stain to window washing and remounting blinds) were also top notch. I highly recommend them for a positive window replacement project!Service: Double pane window installation & replacement

christian davis

2023-07

Great work by Shane, Vern and the PCS Residential team, replacing my hail damaged windows. They handled all aspects of the claim with my insurance provider, replaced the windows and made good inside and out.

Pamela Wood

2023-05

We had such an amazing experience with PCS windows. You always imagine this kind of work will be difficult, messy and inconvenient. However, PCS made it easy, convenient and I was amazed at how little mess was made. The office kept in touch with me throughout Covid and the delays it created. I was treated very well, and very professionally. Each contractor that worked on install, drywall, painting and even the window cleaning was always on time, friendly and professional. Vern, the project manager, was on site at each phase and made sure that if there was an issue it was handled. I was pleasantly surprised each step of the way. I have no doubt that if I needed windows again or roofing I’d call PCS first. I feel confident recommending them! Thank you all at PCS for a great job.Services: Window frame repair & replacement, Window repair

Mark L Latchaw

2023-07

PSC residential did an amazing job with my roof and window replacement after the 2022 hail storm. They worked with my insurance company to replace my hard to find windows and Vern and crew were absolutely incredible to work with.Services: Double pane window installation & replacement, Roof repair

Patrick Grady

2023-05

Jeff knocked on our door as several of our neighbors were identified to have hail damage. I thought he was a salesman and totally full of s$%#. I could not have been more wrong. Jeff was exactly right in pointing out that most of our windows were damaged by a recent hail storm.My skepticism was not resolved until our insurance adjuster came out for a look and we filed a claim. Further, our insurance considered it catastrophic which is a type of claim that does not raise our premiums.Jeff guided us through the entire insurance process. Additionally he helped us select some amazing Pella windows. It took about 9 months for the new windows to arrive due to supply chain constraints, but when they arrived PCS was in and out in under a week. It was unreal the quality and speed of their work.It literally feels like we won the lottery because Jeff knocked on our door. I highly recommend PCS.Services: Sliding glass door installation & replacement, Window installation, Window frame repair & replacement, Window repair

Janna Sears

2023-07

PCS Residental did a great job on our roof and gutter install. We had a bump in the process but Vern, our project manager, was quick to get it resolved. We highly recommend using PCS.

Steven Marks

2021-05

PCS replaced 32 windows that were damaged by a hail storm. They worked directly with the insurance company to obtain the replacement windows. The insurance company ended up covering 100% of the windows. Any delay was due to the insurance company trying to avoid full payment. PCS worked diligently to get the entire job covered. Particular commendation goes to Dorian Sharpe and Rachel Pinson on this issue.Once the funds were released, the job was completed efficiently, professionally and with excellent workmanship. Ryan Todd was the project manager on the window installation, stucco repair, window trim and painting etc. He did an excellent job and was sensitive and considerate of needs and situation.Dorian Sharpe maintained communication and management of the entire sales and finished project and did a great job.

Chuck Didier

2023-05

I am one of PCS' suppliers, so my company is on the other side from their customers. I have been involved in hundreds of jobs with them. I've been working 5 plus years with mainly Jessica and Vern. I have witnessed how they deal with many customers, sometimes on the job as they interact with their clients. I've seen how they always do anything and everything to complete a project to the customer's ultimate satisfaction. I sell to many installers in town, but if I had a friend or family member with a possible insurance claim, PCS is my go-to!

Carol Driggs

2023-05

The short story: Our window project of almost 40 windows and doors was major work. PCS worked with us every step of the way, through many challenges, including COVID, until every last detail was completed to our satisfaction.More detail: Our roofer recommended PCS as we started recovering from a hail storm which damaged our home. Dorian Sharp became our sales representative. PCS worked with our insurance company to get everything covered. Since we don’t know the first thing about window or roof replacement, this was a huge service. It took about 3 months of back-and-forth to get a quote that was covered by the insurance.We have expensive wood windows in our house, and they were 26 years old, so we were interested in all the options that would be available to us to replace them. Dorian invited us to the show room and led us through all our options. He was very thorough, and did not push us toward one product—the choice was completely up to us, and he worked with us to get the best price on any upgrades that interested us. We ended up choosing Windsor windows. Dorian remained an important POC for us through the whole process, and whenever anything stalled, or we had questions that weren’t getting answered, Dorian stepped in and expedited a response. All of this was started in late 2020, and we finally had the checks from our insurance in February of 2021. This delay was a combination of a change in our mortgage company due to a refinance, and some delays in getting checks sent and through the system by PCS. By the time PCS ordered our windows, COVID supply-side delays had taken hold. Our windows, originally projected to arrive in 3-6 weeks, were now estimated for mid-July. We were frustrated by the delay in ordering that caused this, but on the other hand, the price was set, and although I suspect PCS experienced some rate increases, none of that was ever passed on to us. In the end, the windows did not arrive until around September, 2021, and the work started in October.The window project involved many different specialty contractors, managed by our PCS foreman, Patrick. Patrick was easy to work with, and competent to his trade. The multiple contractors assigned—one each for the window replacement, stucco, trim, painting, shutters and blinds, window cleaner—were absolutely top-notch. They each were easy to work with, mostly on-time, and truly top in the trade and service provided. We did have some issues with some messes and light damage to the house, but PCS listened to all our problems, and fixed them all. PCS maintained a “punch list” at the final walk through, and worked with us to fix every last issue. This is one more place that Dorian became indispensable. When all we had left were small jobs to be fixed, and the whole team had reasonably moved on to more important projects, Doran helped us get through all the detailed items so that we could close out the project. These included small alterations like making all the door locks were the same and adjusting the fit of the doors, to some small patches of dry wall that got knocked inside the house, to some new leather ottomans that were destroyed by some wayward caulk that hadn’t gotten properly cleaned up, to our old shutters not fitting the new windows. They bought us new footstools, and worked with the insurance company to get the shutters and blinds replaced with new ones! We don’t actually have the footstools yet, since supply problem have delayed those for 1 year, but the credit has been applied, and the furniture ordered.The summary is that a window project is a major undertaking with many moving parts and things that will go wrong. PCS calmly worked through the whole project in minute detail to make sure everything was just right, and that we are a satisfied customer. Thanks so much to PCS for making our house beautiful! We are truly pleased with all the results.Service: Double pane window installation & replacement

Danielle Grosh

2023-05

We had PCS submit for window replacement to our insurance company because of hail damage. Jef and the PCS staff were able to work with our insurance company to approve our claim, which was not easy. I am scheduled to have my windows replaced at the end of this summer, but to this point I am very impressed with how professional, punctual, efficient and courteous this company has operated. I will post again after my project is finished.Service: Window repair

Christine I

2023-05

I cannot give high enough praises for PCS Residential! After a doorbell ring, Dorian Sharp pointed out where our windows had been damaged by hail. I typically NEVER answer the doorbell, and honestly, I was not inclined to give business to someone who rang my bell because the stigma around that is that those types of companies are “fly by night”. Well, I couldn’t have been more WRONG about that! After talking to neighbors who also used PCS, we decided to give PCS a chance to show us what they could do.Dealing with insurance became a several-month long process but Dorian and PCS were there to help us and go to bat for us the whole way. We were initially met with resistance from our insurance company (as expected) but Dorian made sure they covered our hail damage and covered replacing our windows with equal quality windows that we currently had. We have very high-end windows, and though the insurance company wanted to do the bare minimum, PCS held their ground until the insurance company agreed to cover the equivalent windows. We never could have had the knowledge of the process to stand our ground as well as PCS did!The entire process, once the actual replacement project started, was as seamless as can be imagined! Each team that came to remove window treatments, cut stucco, replace windows, install trim, replace stucco around each window, paint the trim, and even wash the windows (after the project was complete), did an AMAZING job!Vern was our project manager, and he was highly communicative and incredibly responsive to our questions, issues, etc. Vern was TOP NOTCH. IT was obvious that Vern cares a LOT about his responsibilities, and he truly enjoys and takes pride in his work.I cannot recommend PCS highly enough! Even though it is disruptive to have strangers in your house, each team that worked on the project was respectful and polite. They worked hard, showed up early each morning and worked all day through, sometimes until 7 pm. I wish I could remember each person’s name that worked in our house, but I can say that Henry, Gadiel, Mike, Gary, Dorian, and Vern and all of the others were all extremely trustworthy and I wouldn’t hesitate to do business with them in the future.Don’t wait for your doorbell to ring, just give PCS a call and get the process started! Nobody is more surprised than me that a HUGE window project could actually be enjoyable and stress-free but it really was!Services: Window installation, Painting, Gutter installation

Alicia Stuart

2020-05

PCS helped us replace our roof and 30+ windows roughly one year ago. Their customer service is terrific and they demonstrated exceptional professionalism in each encounter. If ever there was an issue, they worked to resolve it and make sure we were satisfied customers. Now, one year later, we can say the work that was done is worth every penny. They also presented us with a customer appreciation gift...one year later! We would recommend PCS to anyone considering roofing or window replacement.

Nyal Brown

2022-05

PCS exceeded my expectations. The first contact was a knock on the door from Dorian Sharp. We were exploring a roof replacement and welcomed a PCS quote. State Farm had declined to replace our roof a few years earlier due to the age of the roof and what they considered normal age related failure of the wood shake roof.Dorian, with PCS, offered to help pursue a new claim, given the wind damage he observed. PCS had insurance industry experienced staff to advocate for me through out the claim process. Awarded the claim, we able to select a roof replacement of our choice with limited out of pocket expense. Dorian, Vern, and Shaun from PCS delivered a great roof, excellent service, on time, and on budget.Service: Roof repair for storm & wind damage

Robert Prantner

2021-05

PCS residential did a a really nice job replacing 28 hail damaged windows, as well as 2 patio doors, in only three weeks! Dorian Sharp is their sales consultant that came to my home and discovered the hail damage to my windows.He also helped me through the insurance claim process. Vern Muzechenko supervised the project , and did a great job of overseeing the work being done by the installers and painters,as well as keeping us informed about the schedule. At the start of the project, I had some concerns about the process, and Eric Olivero, the Regional Operations Manager for PCS responded immediately.Everything went pretty smoothly, and on schedule, which is pretty incredible during a Pandemic! We are extremely pleased with the job that everyone at PCS did for us!

Gary Hingorani

2022-05

PCS Residential replaced the majority of the windows in our home (25+). Everyone we dealt with was professional, knowledgeable and easy to work with. Installation crews were top notch! Vern Muzechenko was our project supervisor and he was on top of everything from start to finish. He was the absolute best! PCS was one of the top companies we have ever worked with! Highly recommend!!

Derek Hyde

2023-05

PCS Residential was professional from start to finish. It was a big job and my interaction with every single person along the way was excellent. Great to see such quality workmanship with a focus on customer service. Big shout out to Vern and Dorian for all their help along the way! Highly recommend!Service: Window installation

Kristine Hammond

2020-05

We worked with Dorian Sharp, Restoration Consultant at PCS Residential, for the replacement of our home's windows after a significant hail storm. Dorian did a fantastic job organizing the project and the various contractors who were needed with the replacement of our windows. His entire crew were highly professional, courteous, helpful, tidy, and responsive to our needs. Dorian kept in touch with us every step of the way and carefully coordinated schedules with us to ensure it worked with our family's needs. It was a pleasure working with him - this major project went perfectly!

Dianne Heidbreder

2022-05

PCS Residential replaced every custom window (23) plus 3 sliding doors in my home because of hail damage.From insurance claim, ordering and installing the windows, exterior stucco repair, installing and finishing new woodwork, drywall repair and painting to final cleanup, PCS employees were professional, kind, courteous, and communicative every step of the way!10+ stars to Vern Muzechenko, project supervisor, and his many crews for working quickly and efficiently together to complete this complicated project!!I highly recommend PCS Residential.

D Hutton

2022-05

PCS made the process of replacing my roof and gutters from hail damage very easy. Dorian, Christian, and Sean were all very professional, friendly, helpful, and very knowledgeable. They all went above and beyond to help navigate the insurance process and ultimate replacement. The end result looks great! A month after the roof was replaced, hurricane force winds blew through and a few shingles suffered damage. Sean checked in regularly to ensure the snow had melted so a team could safely get on the roof. They did a complete inspection and replaced a few shingles all for free. While screens replacements aren’t a service they normally do, Dorian put me in touch with a reputable company to complete this final step. Thank you!Services: Gutter installation, Roof inspection, Roof installation